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Oryx Grand Jebel Hafeet

4.0 star property

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Photo gallery for Oryx Grand Jebel Hafeet

A swimming pool with a water slide, lounge chairs, and a building with a modern design.
Hypo-allergenic bedding, minibar, in-room safe, desk
Serves dinner and happy hour
Reception
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jebel Hafeet, P.O. Box 24476, Al Ain
  • Place, Al Ain Park
    ‪1 min walk‬
  • Place, Jebel Hafeet Mountain
    ‪7 min drive‬
  • Place, Al Ain Zoo
    ‪23 min drive‬
  • Airport, Al Ain (AAN)
    ‪41 min drive‬

Room options

View all photos for Deluxe Twin Room, Balcony, Mountain View

Deluxe Twin Room, Balcony, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Double Room, City View

A hotel room with a bed, bedside tables, a desk with a lamp, a chair, a small table, and a decorative plant.

Superior Double Room, City View

  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Deluxe Double Room

A hotel room with a bed, bedside tables, a desk with a lamp, a chair, a small table, and a decorative plant.

Deluxe Double Room

  • Mountain view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with two beds, a desk, a chair, and a large arched window.

Superior Twin Room

  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Executive Suite

A hotel room with a bed, bedside tables, a desk with a lamp, a chair, a small table, and a decorative plant.

Executive Suite

  • Mountain view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Al Ain

Oryx Grand Jebel Hafeet places you 1.7 mi (2.8 km) from Jebel Hafeet Mountain. This 4-star hotel has 124 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Al Ain Park - 1 min walk - 0.0 miles
  • Jebel Hafeet Mountain - 7 min drive - 2.9 miles
  • Wadi Adventure - 19 min drive - 8.0 miles
  • Al Ain Zoo - 23 min drive - 12.2 miles
  • Al Ain Mall - 33 min drive - 18.9 miles

Getting around

  • Al Ain (AAN) - 49 min drive

Restaurants

  • ‪Habib Beirut - ‬32 min drive
  • ‪Saddle - ‬30 min drive
  • ‪Telegraph Café - تليغراف كافيه - ‬32 min drive
  • ‪Gorat Gahwa - ‬34 min drive
  • ‪Gnd Rask - ‬34 min drive

About this property

Oryx Grand Jebel Hafeet

Guests of Oryx Grand Jebel Hafeet enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a gym, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, bidets, slippers, and bathrobes. Minibars, coffee makers, and free newspapers are also standard. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: AED 50 for adults and AED 25 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Al Khyama
  • EDEN ROCK
  • Lawrence Bar
  • LE BELVEDERE
  • Orient Cafe

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Mini golf
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Shopping

Family friendly

  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • In the mountains
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for AED 150.0 per day

Property payment types

Important information

Fees

  • A damage deposit of AED 200.00 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 50 for adults and AED 25 for children
  • A late check-out fee will be charged
  • Rollaway bed fee: AED 150.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.
Property Registration Number CN-2239332

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hafeet
Hafeet Hotel
Hotel Mercure Jebel Hafeet
Jebel Hafeet Hotel
Jebel Hafeet Hotel Mercure
Jebel Hafeet Mercure Hotel
Mercure Grand Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Jebel Hafeet
Mercure Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet
Mercure Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain

Frequently asked questions

What's there to see around Oryx Grand Jebel Hafeet?

This hotel is located in Al Ain within a short 1-minute walk of Al Ain Park. Jebel Hafeet Mountain is also within a driving distance of 1.8 mi.

Is parking available on site at Oryx Grand Jebel Hafeet?

Yes, valet and self parking are offered for free at the hotel. An electric car charging station and free RV/bus/truck parking are also available for guests.

Is a spa located at Oryx Grand Jebel Hafeet?

There is a full-service spa available for guests to enjoy and services include Swedish massages, sports massages, aromatherapy, and reflexology.

Does Oryx Grand Jebel Hafeet have a casino on the premises?

No, Oryx Grand Jebel Hafeet doesn't have a casino.

Will I find an indoor pool at Oryx Grand Jebel Hafeet?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Oryx Grand Jebel Hafeet a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an al fresco restaurant, an outdoor pool, and a full-service spa.

Are there hot tubs at Oryx Grand Jebel Hafeet?

No, there isn't a spa tub at this hotel.

Does Oryx Grand Jebel Hafeet feature a restaurant that includes a breakfast menu?

Yes, Oryx Grand Jebel Hafeet has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Oryx Grand Jebel Hafeet allow pets to stay for free?

No, pets aren't allowed at Oryx Grand Jebel Hafeet.

Are there connecting rooms at Oryx Grand Jebel Hafeet?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Oryx Grand Jebel Hafeet?

The closest major airport to Oryx Grand Jebel Hafeet is Al Ain (AAN), which is 26.3 mi away (49 minutes by car).

Are there rooms with balconies that I can book at Oryx Grand Jebel Hafeet?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city and mountain views.

Does Oryx Grand Jebel Hafeet have a wedding venue?

There are wedding services available at Oryx Grand Jebel Hafeet if that's in your vacation plans.

Oryx Grand Jebel Hafeet Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 152 out of 448 reviews
Rating 8 - Good. 177 out of 448 reviews
Rating 6 - Okay. 73 out of 448 reviews
Rating 4 - Poor. 26 out of 448 reviews
Rating 2 - Terrible. 20 out of 448 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, as always.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

khaula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 1 night in Feb 2024
Verified

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
hotel is wonderful. Great setting. Lovely room. Super amenities.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Casper

Liked: Cleanliness
Nice hotel and friendly staff But seneral ectivities under refurb and understaffed, so long waits for service.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shamma

Liked: Cleanliness, property conditions & facilities
not my last time coming for sure!!❤️
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to staycation staff are very nice
Stayed 1 night in Oct 2024
Verified

8/10 Good

Juned

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms beautiful views peaceful only downside is quite far from city center
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very nice
Verified

10/10 Excellent

Raihan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, thrilling drive up to the top, cooler weather and clean rooms, friendly staff.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Azadkhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel with a nice vieuw
Stayed 4 nights in May 2024
Verified

2/10 Terrible

Jomana

Disliked: Cleanliness, property conditions & facilities
I booked a breakfast as a gift for my brother and his wife, but they did not have breakfast. Please refund the breakfast charges immediately.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt familiar; people were very friendly and courteous. Food was very delicious.
Stayed 5 nights in Jan 2025
Verified

4/10 Poor

Saifullah and

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great locations but the maintenance and staff has a lot of room for improvement, rooms are outdated with the furniture and bathroom fixtures, carpet already old and dirty, bathroom have mold and and toilets are super slow when flashing the out side it’s okay mantened Staff are not helpful or nice to guests. Place has a great potential but needs work 😔
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a location

We had a very nice and pleasant stay. Nice hotel and the most beautiful view....absolutely recommendable. Good restaurant and nice staff...
Stayed 1 night in Jan 2024
Verified

8/10 Good

Larno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay on the mountain with friends
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Humam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weather is much better over there, especially in the summer
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Surinder

Liked: Amenities
Good service
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect night away highly recommend

The location is amazing, the food is delicious, and the swimming pool is so refreshing! 🌴🍽️🏊‍♂️ we had an incredible time there! The staff at Mercure Grand Jebel Hafeet were absolutely fantastic! They were friendly, helpful, and made my stay even more enjoyable. The service they provided was top-notch! 😄👍 can’t wait to come back again
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Magnus

Unique location on top of the mountain but it’s time for a “face lift” as it is starting to show signs of age.
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in very bad condition and needs a total renovation
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Ahmed

Disliked: Cleanliness, property conditions & facilities
The property is dirty and needs refurbished fully
Stayed 1 night in Sep 2024
Verified

8/10 Good

Verified traveler

Liked: Staff & service

Good for families but showing its age

My kids love staying here because of the many activities available and the cool weather. The staff are also always helpful and pleasant. However, hotel facilities are beginning to show its age. And they have started to charge on using some of the activities. The front desk also seemed understaffed during our visit.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Lukasz

Disliked: Staff & service, amenities, property conditions & facilities
Very dated
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Philip

Liked: Cleanliness, room comfort

Exceptional value for money, lots to do

What a fantastic hotel with great facilities throughout. There is no doubt that this is an older hotel, but it’s clean and safe. The food was excellent, portion sizes were large and always enough to share. The pool, slides, splash pad, cars, trampoline, chess and board games meant there were always lots to do. Plenty of sun beds and shade and family pool with jacuzzi. The views from the hotel are exceptional and make the trip fully worth while. Only thing to be improved would be the service, often slow getting served at the bar and restaurants, but not a huge inconvenience. Overall exceptional value for money in the UAE.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Jihad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should add robes, and hand towels in the room without making a request.
Stayed 1 night in Oct 2023