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Grand Oasis Tulum Riviera All Inclusive Resort

Family-friendly resort on the beach, with 11 outdoor pools

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Photo gallery for Grand Oasis Tulum Riviera All Inclusive Resort

11 outdoor pools, pool umbrellas, sun loungers
8 bars/lounges, 2 poolside bars
Outdoor wedding area
View from room
Sun Club Jr Suite Ocean Front King | View from room

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • 24/7 front desk

Explore the area

View in a map
Carret, Chetumal Km 252, Juárez, Akumal, ROO, 77780
  • Place, Riviera Maya Golf Club
    ‪3 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Place, Half Moon Bay
    ‪9 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪79 min drive‬

Room options

About the neighborhood

Akumal

Grand Oasis Tulum Riviera All Inclusive Resort places you within 2 miles (3 km) of Riviera Maya Golf Club and Aktun Chen. This 358-room resort has 11 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 0.9 miles
  • Dolphinaris Tulum - 4 min drive - 0.9 miles
  • Akumal Beach - 5 min drive - 2.7 miles
  • Half Moon Bay - 9 min drive - 3.8 miles
  • Yal-ku Lagoon - 10 min drive - 4.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Yum Buffet - ‬8 min drive
  • ‪Katok - ‬10 min drive
  • ‪Restaurant Kukulkan - ‬8 min drive

About this property

Grand Oasis Tulum Riviera All Inclusive Resort

Family-friendly resort on the beach, with 11 outdoor pools
Grand Oasis Tulum Riviera All Inclusive Resort features a private beach, a full-service spa, and 11 outdoor pools. If you decide to drive, there's free valet parking. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a gym.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes.
11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 11 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (150 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunscape Akumal Resorts & Spa
Sunscape Akumal Beach Resorts & Spa Hotel
Sunscape Akumal Beach Resorts & Spa Akumal
Sunscape Akumal Beach Resorts & Spa Hotel Akumal
Sunscape Akumal Beach Resorts Spa
Sunscape Akumal Beach Resorts Spa All Inclusive
Sunscape Akumal Beach Resorts Spa Optional All Inclusive
Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

Frequently asked questions

Is a free cancellation option available at Grand Oasis Tulum Riviera All Inclusive Resort?

Grand Oasis Tulum Riviera All Inclusive Resort offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do around Grand Oasis Tulum Riviera All Inclusive Resort?

This resort is located in Akumal, close to Xel-Há Park, Akumal Beach, and Half Moon Bay. You'll also find Yal-ku Lagoon and Riviera Maya Golf Club within a short drive.

Is parking available on site at Grand Oasis Tulum Riviera All Inclusive Resort?

Yes, valet parking and self parking are offered for free at the resort. Accessible parking is also available for guests.

Is there a spa available at Grand Oasis Tulum Riviera All Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include couples treatments and massages.

Does Grand Oasis Tulum Riviera All Inclusive Resort have a casino?

No, Grand Oasis Tulum Riviera All Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Grand Oasis Tulum Riviera All Inclusive Resort?

No, this resort doesn't have an indoor pool; however, there are 11 outdoor pools.

Is Grand Oasis Tulum Riviera All Inclusive Resort a good place to stay for couples?

This beachfront resort offers many amenities for couples such as a private beach and 11 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Grand Oasis Tulum Riviera All Inclusive Resort?

No, there isn't a spa tub at this resort.

Does Grand Oasis Tulum Riviera All Inclusive Resort have a restaurant that serves breakfast?

No, Grand Oasis Tulum Riviera All Inclusive Resort doesn't have a restaurant that serves breakfast.

Will Grand Oasis Tulum Riviera All Inclusive Resort allow pets to stay free of charge?

No, pets aren't allowed at Grand Oasis Tulum Riviera All Inclusive Resort though service animals are welcome.

Does Grand Oasis Tulum Riviera All Inclusive Resort have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

Where is the closest airport to Grand Oasis Tulum Riviera All Inclusive Resort?

The closest major airport to Grand Oasis Tulum Riviera All Inclusive Resort is Tulum Intl. Airport (TQO), which is about 26.1 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 27.3 mi away.

Are there rooms with balconies at Grand Oasis Tulum Riviera All Inclusive Resort?

No, at Grand Oasis Tulum Riviera All Inclusive Resort, there aren't any guestrooms that list a balcony.

Grand Oasis Tulum Riviera All Inclusive Resort Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 166 out of 549 reviews
Rating 8 - Good. 137 out of 549 reviews
Rating 6 - Okay. 97 out of 549 reviews
Rating 4 - Poor. 59 out of 549 reviews
Rating 2 - Terrible. 90 out of 549 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yaima Moronta

8/10 Good

Anthony

Liked: Cleanliness
Stayed 4 nights in May 2023

10/10 Excellent

Romey-Francesca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property had lots to offer, very beautiful, and amazing/helpful staff!
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Staff is friendly services are nice
Stayed 5 nights in May 2023

8/10 Good

John

Traveled with family
Liked: Property conditions & facilities, room comfort

I probably won’t stay here again.

We book this resort based on the amenities it included. When we booked it, it said we had room service 24/7. Turned out when we checked in that we had to Pay an extra fee. If this is an all inclusive resort why were they charging us a fee. Pool bars close at 5:30pm. The staff was very friendly and welcoming. The kids pool bar wasn’t open during my stay. Not even sure when they open it but if it’s a family / kid friendly resort it’s pointless. Food was good and drinks were good too. overall I think this resort needs more staff and some more attention to detail.
Stayed 2 nights in May 2023

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Se necesita un poco más de empeño en ciertas áreas del hotel ellos tendrán que hacer una evaluación en cierto modo para que lo vean , no digo que es o en donde !!! Ese es su trabajo
Stayed 4 nights in May 2023

8/10 Good

James L

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2023

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
The pictures and descriptions told a wonderful story. The reality was not as such. Not every restaurant was open every night so choices were limited. If you are a foodie this is not for you. If you like bourbon this is not for you. If you like cigars, the same holds true. No bar stools at any bars to sit and relax at. Little to no nightlife. You had to fetch your own drinks no matter where you were. Broken and unworking amenities like showers, hot tubs and pool features. Tattered with age and years of poor patchwork. Great pool views of the ocean but the glass railing panels are covered with water deposits so it’s just dingy and a constant reminder. It just wasn’t anything we thought it would be. I think my Spanish was better than most of the staff’s English and I took one year of it in High School…that’s on us but just an fyi. The best swim up bar is connected to the kids pool area. The adult pool is small and only seats 4 but has an ocean view. Beach was covered in seaweed. 3 workers raked all day bagging an endless amount of seaweed so the sand was never clean at the water line and my wife was not a fan. We bought into one of the most expensive rooms so that’s where a lot of our frustration resided. Perhaps if we bought an inexpensive package and did more excursions it would have balanced out knowing it wasn’t about the amenities. But it was a special occasion and I was thinking I was pampering my wife and that didn’t happen so I was stressed. But we made the best of it.
Stayed 5 nights in May 2023

6/10 Okay

Adrian Salazar

Traveled with family
Liked: Cleanliness, staff & service
Staff was great. Location was good. Food was not great. Liquor was not good.
Stayed 5 nights in May 2023

10/10 Excellent

Helen Marie

Liked: Cleanliness, staff & service
cONDO SECTION NEEDS UPDATE
Stayed 4 nights in Apr 2023

6/10 Okay

AMANDA LOUISE

Liked: Staff & service
Stayed 4 nights in Apr 2023

2/10 Terrible

MARK

Disliked: Cleanliness, amenities, property conditions & facilities
Wrong room first night, no power the second night. I left before finishing my stay to a different property. Not coming back.
Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time, this was our first time out of the country and everyone was so kind and helpful even with language barrier. We very much enjoyed the steam session I just wish they did it more than once a week. The food was amazing with so many choices and the seasonal fruit … I tried fruit that I’ve never had before. (So good)! We will definitely be going back.
Stayed 4 nights in Apr 2023

6/10 Okay

Angel

Traveled with family
Disliked: Staff & service
This resort need to contract more friendly people
Stayed 7 nights in Apr 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drinks were great. All 8 pools were great. The staff was very friendly & accommodating. Entertainment was great. Beautiful resort right on the beach. No complaints

10/10 Excellent

Yoannis Reyes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 5 nights in Apr 2023

2/10 Terrible

Juan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff Rude, asked Edie at sun club lobby for towels and he said to go get them myself at the main lobby, I was soaked from the pool … Also Ángel Bellmen ignore me while I asked him for assistance. Think twice before staying at the resort. Brought up all this to Alejandro at the sun club lobby. Also waited for Mr Peña the general manager to reach out and no luck with that…
Stayed 3 nights in Apr 2023

8/10 Good

Ausanna

Stayed 4 nights in Apr 2023

2/10 Terrible

Val

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very outdated. Everything is broken in the rooms: showers, doors, toilets…Problem with hot water. Requires a major remodeling. The see weed was never cleaned from the beach and the smell was unpleasant.
Stayed 6 nights in Apr 2023

2/10 Terrible

Carolyn, paterson

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Paid too much for a 1 star accommodations

8/10 Good

Denise

Stayed 5 nights in Mar 2023

10/10 Excellent

Dariluz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Geraldi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything good more games for kids they have to take care .but otherwise we had a good time with my wife and my daughter
Stayed 6 nights in Apr 2023

6/10 Okay

Amanda, Seattle

Traveled with family and small children
Liked: Staff & service
Great beachfront/pools, unfortunately rooms were outdated (especially bathrooms), there were never enough sun chairs either at the pool or beach (all taken by 7am!) and the food was pretty boring. But the staff was nice and entertainment for kids was much appreciated.
Stayed 4 nights in Apr 2023

2/10 Terrible

Shane Guy

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this property was the location on the beach. I brought my mom on this holiday because her husband of 51 years just passed away(my father). This vacation was supposed to be a good time to unwind and relaxm but it was a total waste of money and after the first week, we would have preferred to go home. Here is a list of reasons the property was awful: no paper towel/hand dryers in any public bathroom, shower wasn't cleaned once in 2 weeks, bed sheets only changed because we took them off and threw on the floor, multiple leaks in the bathroom ceilings, shower faucets broken-fixed-then broke again immediately after, no bottled water or beer refills in the mini fridges(even after tipping), paid for pool walk out upgrade which put us right outside the night club (loud until 1 pm), when we ran the air conditioning it blew a sewer smell into our room (for 2 weeks we smelled poop), the food on buffets was tasteless, the toaster at buffet didn't work, the drinks were very watered down, no bottled beer - draft only, under the beds was filthy, Sunclub is a complete joke, resort dirty and old in general - plywood covering holes in the walk ways, so rooms had comforters on beds and some didn't, we got bath robes but our firends didn't, very rarely gave us new sets of towels - ususally only 1 new bath towel and no hand towels. I have actually never been so disappointed in a hotel in my life... DO NOT STAY AT THIS RESORT!