8/10 Good
Joanne, Salem
Oct 5, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were excellent fitness facilities available; very large and beautiful pool for swimming which I very much enjoyed. Large workout areas, well equipped. I had a wonderful massage as well at the spa. A few suggestions to elevate the experience, small touches that make a difference and are noticed by those who are well traveled: provide workout towels at the gym; provide robes and slippers at the spa. Ensure that spa attendants check the refreshment area regularly. I was there on Saturday afternoon and after an hour went for water. There were over a dozen dirty cups piled up and no clean ones. I had not seen an attendant at all. I went to the front desk to request a clean cup and the attendant was busy texting on her phone -- not a good impression. Once I asked for a clean cup she did come and check the area and removed the dirty cups but really I should not have had to ask. Black out or thicker night drapes would be good for bedrooms as at night I could easily be viewed by those coming out of a room in hallway across the way. They were going in and out and I was a little uncomfortable with that. The restaurant (at night in any case) needs a bit of work as the food is not great. I ate there one evening and did not want to eat there again. Generally, the staff was friendly and responsive. Probably should be clear with cleaning staff and others about phone use--I returned to my room when cleaning lady was there. She was completely engaged in a phone conversation.
Joanne
Stayed 4 nights in Sep 2025
