Hotel Neptun - LifeClass Hotels & Spa4.0 out of 5.0
Recent guest reviews
The hotel is average, it has no reseption, but share reception with hotel Appolo. The staff in reseption was nice. The rooms are big and clean. The resteurant is good and good service. One very big minus is there is only one lift in the house and one can see in every store people not happy waiting for the lift. It deserve 2**
Excellent hotel, roomy room, nice bathroom, nice bar in neighbor hotel Apollo, Nice food, fiendly waitresses. Brilliant enclosed connections to two Spas, Riviera spa and Portorož ancient deep sea with sauna park. Both Excellent! Will visit again. Can't wait!
I stayed in Neptun for a few days to enjoy spa. I loved the option of getting everywhere in a bathrobe. Both breakfast and dinner were adequate with plenty of choice. Room was quite large, with a fabulous view, and clean. It is quite expensive though, and you have to pay to use the hotel robe.
The hotel is really lovely, with beautiful sea views, spacious and clean rooms, very comfortable beds and all the necessary for a 4-star amenities.Really I recommend it for a wonderful holiday. The only disappointment was the food in the restaurant, which was extremely tasteless and lacked variety.
A hotel without reception where but also the air you breathe you pay ! Never again! A hotel where you pay the bathrobes, towels and sun loungers with a cost per day absurd with a 4 star hotel! We rest out one night because there was'nt the reception!
I spent a week at the Hotel Neptun. The points raised by other commentators about difficulties in finding the reception are totally true; yes, it’s as bad as they say. You first have to walk uphill on a side street, then go through the spa, then go up an elevator, and then walk down a long corridor just to get the reception. Then, once you’re checked in, you have to walk through the bar and then down another long corridor to get to the elevator that takes you to the rooms. Worse, if you come to the hotel after 10 pm, that main entrance is locked as is the well-hidden unique entrance for the Hotel Neptun (that requires that you walk up about 100 steps). You are not warned about this upon check-in. There is only a single door open after hours, and it is extremely difficult to find. I had to walk all the way around the large complex of buildings just to stumble upon a poorly marked entrance sign. This hotel has done a monumentally incompetent job of making their facility accessible to guests. In addition, given all the steps and hills and corridors, I would not recommend this place to anyone with mobility problems. There is no attempt at all to accommodate that. The room was spacious, with a balcony that afforded beautiful views of the sea and the surrounding nature. The hotel’s concept of a double room is two single beds pushed together, which I found very uncomfortable for sleeping. There was a minibar, which I didn’t use but in which I stored snack foods, like yoghurt, as there is a small supermarket about 4 blocks away. There was a safe but only big enough to hold a wallet, not a laptop computer, hence totally useless. The large bathroom had the typical ridiculous Slovenian tub-shower that I’ve found in most hotels, whereby it is virtually impossible not to flood the entire bathroom when you shower. The Wifi worked well throughout my stay. Despite having a great balcony with the kind of view of the sea that I was looking for, the restaurant across the street had very loud music most evenings, making it too noisy to keep the windows open or even sit on the balcony, due to the loud thumping noise of an electric bass. Likewise, there is a conference centre just downhill of the hotel that itself had loud late-night events on the weekend. The hotel has so much potential to be a place to relax but seems to be surrounded by lots of noisy establishments (which of course is no fault of their own). If you are planning to stay here, one thing that I strongly recommend is doing the half-board option of having dinner in the hotel’s restaurant. Portoroz has an extremely limited variety of restaurants, almost all of them pizza/pasta restaurants. So, unless you’re interested in loading up on carbs, I recommend paying for the half-board option and eating dinner in the restaurant. The only supplemental cost is beverages. The food was quite fine, and the menu changed every night. The breakfast too was excellent. While the building it ostensibly non-smoking, it seems that everyone smokes on their balconies, and so I very often smelled smoke in my room, especially when I had the balcony door open. I suspect this applies to all of the hotels in the area. There are 6 hotels here that are part of the same complex. They all look similar from the outside and probably have comparable rooms. They all differ in price and so I’m not quite sure what that is based on. Overall, the complex is organized like a maze. The situation with the night entrance is really inexcusable. The views from the hotel are beautiful but there is a definite noise problem with the surrounding establishments, and the noise goes well past 1 am.
I've travelled to Portorose for 5th time this January. I've spent several holidays, mostly summer (August and September) in LifeClass Hotels in Portorose - Grand palace and Apollo. For the first time this year I chose Neptun, being part of the chain and offering great prices at holiday season. During winter the check in is done in Apollo hotel reception, which is ok. Check in was super fast and efficient. Our room was at 5th floor, really spacious (3 beds), lots of storage and space. Toilet is divided from the bathroom. Room was clean, tidy, all days towells changed. Some of the sheets and towels however had some stains on, but nothing major. The bathroom is a bit small, especially in comparison to room size, but managable. Overall enteriors is a bit outdated, but well kept and not shabby at all. AirCon is super noisy and did keep me awake at night. We had a half board included in price. Not many meals in offer, but one can chose at it's taste always. Breakfast was a really good choice for all diet types. We have enjoyed pancakes most. The best thing here is the Therme, Spa and Pools. Dinner nice also. One thing to complain a bit is the price of drinks and other stuff at hotel, with half a litre of water priced at 2.2 EUR. Do try cakes at Cafe central and dont bother with Slovenian wines. All hotels are connected with corridors and heated so even during winter you cal walk from your room to Therme in a bathrobe and slippers. Therme were renovated since I last visited, and are now much more comfortable to use. At the big bool you can now acctually swim, its' well kept and connected. Sauna park is not to miss. Great variety of saunas and spaces to really relax and enjoy. The only downside is the price (16 eur Mon-Fri, 21 eur Sat-Sun no discount to hotel guests). However, one shoul afford at least a day of joy there. I've visited Ayrveda center, booked a massage, rather expensive one and not a real quality. For the real joy and experience, choose Wai Thai, also bookable in a hotel, but placed at Hotel Riviera, a minute walk from this hotel. It's well worth it. The best thing about this place is that you can enjoy yourself all year round, regardless of the weather conditions. For summer vacation is not the place to go since the sea or the beaches are not really nice and it gets crowded. Also, try to miss out the weekends, as the pool area gets crowded with locals and children. I believe Mon-Fri vacation is well worth to spend here for full relaxation and joy.
Nice and clean hotel, the location is perfect.We had some problems with our key/card, which was quite annoying and the first night the room was very cold. They solved the problem the next day. The food was average, I would expect better variety for a 4 star hotel. The pools are great.
Overall it is an average hotel. The new pools are nice, but not very clean (the toiletes and the floor needs to be cleaned more often). The room is spacious, a view of the sea was beautifull, but also the room was not very clean. All staff was nice and friendly. Breakfast o.k. but dinner is below average (the variety of food is poor, the food is plain). Beach is to crowded with beach chairs and for the hotel guests should be free. We stayed at the Apollo hotel also and I recomend it better then Neptun. Especially now, when it was renovated. The food at the Apollo hotel was very good and the room very spacious and clean.
everything was very good. The new thermal pools are very nice, including the terrace and whirlpool. The breakfast and dinner buffets are good. The rooms are spacious. Recommended for families with children, especially for the non-summer crowds of Portoroz. The services are good.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 194 reviews