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Aparthotel

Kn Aparthotel Panoramica Heights

3.0 star property

Choose dates to view prices

Photo gallery for Kn Aparthotel Panoramica Heights

Outdoor pool, pool umbrellas, sun loungers
TV
In-room safe, desk, blackout drapes, bed sheets
Terrace/patio
TV

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
C/ Baleares, 17, Torviscas Alto, Adeje, Tenerife, 38670
  • Place, Gran Sur Shopping Center
    ‪8 min walk‬
  • Place, Aqualand Costa Adeje
    ‪14 min walk‬
  • Place, Fañabé Beach
    ‪19 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪14 min drive‬

Room options

View all photos for Studio, Sea View (3 adults)

In-room safe, desk, blackout drapes, bed sheets

Studio, Sea View (3 adults)

  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Studio, Sea View (1 adult)

In-room safe, desk, blackout drapes, bed sheets

Studio, Sea View (1 adult)

  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Apartment, 1 Bedroom (2 adults)

TV

Apartment, 1 Bedroom (2 adults)

  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (2 adults and 1 child)

TV

Apartment, 1 Bedroom (2 adults and 1 child)

  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom (3 adults)

TV

Apartment, 1 Bedroom (3 adults)

  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom (2 adults and 2 children)

TV

Apartment, 1 Bedroom (2 adults and 2 children)

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom (3 adults and 1 child)

TV

Apartment, 1 Bedroom (3 adults and 1 child)

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom (4 adults)

TV

Apartment, 1 Bedroom (4 adults)

  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio (2 adults)

In-room safe, desk, blackout drapes, bed sheets

Studio (2 adults)

  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio, Sea View (2 adults and 1 child)

In-room safe, desk, blackout drapes, bed sheets

Studio, Sea View (2 adults and 1 child)

  • Sea view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (2 adults)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 3 Bedrooms (2 adults and 2 children)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults and 2 children)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Apartment, 3 Bedrooms (2 adults and 1 child)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults and 1 child)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 3
  • 3 Twin Beds

View all photos for Apartment, 3 Bedrooms (2 adults and 3 children)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults and 3 children)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (3 adults)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (3 adults)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 3
  • 3 Twin Beds

View all photos for Apartment, 3 Bedrooms (3 adults and 1 child)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (3 adults and 1 child)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Apartment, 3 Bedrooms (3 adults and 2 children)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (3 adults and 2 children)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (4 adults)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (4 adults)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Apartment, 3 Bedrooms (4 adults and 1 child)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (4 adults and 1 child)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (5 adults)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (5 adults)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (2 adults, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults, Short Stay)

  • Sea view
  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 3 Bedrooms (2 adults and 1 child, short stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults and 1 child, short stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 3
  • 3 Twin Beds

View all photos for Apartment, 3 Bedrooms (2 adults and 2 children, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults and 2 children, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Apartment, 3 Bedrooms (2 adults and 3 children, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (2 adults and 3 children, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (3 adults, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (3 adults, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 3
  • 3 Twin Beds

View all photos for Apartment, 3 Bedrooms (3 adults and 1 child, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (3 adults and 1 child, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Apartment, 3 Bedrooms (3 adults and 2 children, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (3 adults and 2 children, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (4 adults, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (4 adults, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Apartment, 3 Bedrooms (4 adults and 1 child, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (4 adults and 1 child, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 3 Bedrooms (5 adults, Short Stay)

In-room safe, desk, blackout drapes, bed sheets

Apartment, 3 Bedrooms (5 adults, Short Stay)

  • 1023 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Economy Studio (2 adults)

In-room safe, desk, blackout drapes, bed sheets

Economy Studio (2 adults)

  • 549 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Studio (2 adults and 1 child)

In-room safe, desk, blackout drapes, bed sheets

Economy Studio (2 adults and 1 child)

  • 549 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Economy Studio (3 adults)

In-room safe, desk, blackout drapes, bed sheets

Economy Studio (3 adults)

  • 549 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for House, 3 Bedrooms

In-room safe, desk, blackout drapes, bed sheets

House, 3 Bedrooms

  • Sea view
  • 3 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Adeje

Located in Costa Adeje, Kn Aparthotel Panoramica Heights is within 2 miles (3 km) of popular attractions such as Siam Park and Fañabé Beach. This 3-star aparthotel has 90 guestrooms and offers an outdoor pool, free self parking, and a hot tub.
View more Aparthotels in AdejeOpens in a new window

What's nearby

  • Gran Sur Shopping Center - 8 min walk - 0.5 miles
  • Aqualand Costa Adeje - 14 min walk - 0.8 miles
  • Fañabé Beach - 19 min walk - 1.0 mile
  • Siam Park - 3 min drive - 1.4 miles
  • El Duque Beach - 5 min drive - 1.7 miles

Getting around

  • Tenerife South Airport (TFS) - 14 min drive

Restaurants

  • ‪Deba Sushi - ‬11 min walk
  • ‪Zacary's restaurant & Cocktail Bar - ‬10 min walk
  • ‪Churrasqueria Rodeo - ‬14 min walk
  • ‪Nashira - ‬6 min walk
  • ‪McDonald's - ‬13 min walk

About this property

Kn Aparthotel Panoramica Heights

At Kn Aparthotel Panoramica Heights, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a hot tub, a terrace, and a convenience store.
Each apartment is air-conditioned and features a kitchenette and a balcony. Guests can expect to find a TV with satellite channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker, a safe, and a phone. Limited housekeeping is available.
An outdoor pool, a children's pool, and a hot tub are on site.

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite self parking
  • Onsite parking options include a garage

Family friendly

  • Children's pool

Restaurants on site

  • Panoramic Pool Bar

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Dining

  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Outdoor areas

  • Balcony
  • Terrace

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Grocery/convenience store
  • Hair salon
  • Housekeeping on weekdays only
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Billiards/pool table
  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 90 units

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Aparthotel Panoramica Heights
Kn Aparthotel Panoramica Heights
Kn Aparthotel Panoramica Heights Adeje
Kn Aparthotel Panoramica Heights Aparthotel
Kn Aparthotel Panoramica Heights Aparthotel Adeje
Panoramica Heights Aparthotel
Kn Panoramica Heights Adeje
Kn Panoramica Heights
Kn Panoramica Heights Adeje
Kn Aparthotel Panoramica Heights Adeje
Kn Aparthotel Panoramica Heights Aparthotel
Kn Aparthotel Panoramica Heights Aparthotel Adeje

Frequently asked questions

Is free cancellation available at Kn Aparthotel Panoramica Heights?

Kn Aparthotel Panoramica Heights offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Kn Aparthotel Panoramica Heights?

This aparthotel is situated in Costa Adeje within a short 13-minute walk of Gran Sur Shopping Center. You'll also find Siam Park and Fañabé Beach within a short drive.

Is parking available on site at this aparthotel?

Yes, self parking is offered for free at the aparthotel.

Does Kn Aparthotel Panoramica Heights have a casino at the property?

No, Kn Aparthotel Panoramica Heights doesn't have a casino.

Will I find an indoor pool at Kn Aparthotel Panoramica Heights?

No, this aparthotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Kn Aparthotel Panoramica Heights a good place to stay for couples?

There are many amenities for couples at this aparthotel, including an outdoor pool and a poolside bar plus some apartments feature private pools.

Does Kn Aparthotel Panoramica Heights have a hot tub?

Yes, guests can enjoy a spa tub at this aparthotel.

Does Kn Aparthotel Panoramica Heights feature a restaurant that includes a breakfast menu?

No, Kn Aparthotel Panoramica Heights doesn't have a restaurant that serves breakfast.

Will Kn Aparthotel Panoramica Heights allow pets to stay for free?

No, pets aren't allowed at Kn Aparthotel Panoramica Heights.

Does this aparthotel have connecting rooms?

No, there aren't connecting rooms at this aparthotel.

Where is the closest airport to Kn Aparthotel Panoramica Heights?

The closest major airport to Kn Aparthotel Panoramica Heights is Tenerife South Airport (TFS), which is 12.4 mi away (14 minutes by car).

Can I book a room with a balcony at Kn Aparthotel Panoramica Heights?

Yes, every apartment at Kn Aparthotel Panoramica Heights comes with a balcony with some featuring sea views.

Kn Aparthotel Panoramica Heights Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 156 reviews
Rating 8 - Good. 62 out of 156 reviews
Rating 6 - Okay. 30 out of 156 reviews
Rating 4 - Poor. 12 out of 156 reviews
Rating 2 - Terrible. 9 out of 156 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Katrina

Disliked: Cleanliness, amenities
Cockroach infestation
Stayed 5 nights in Nov 2025

10/10 Excellent

Lee Anthony

Stayed 7 nights in Oct 2025

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Positives - clean and basic, shower is great. Pool and bar are clean and friendly, lots of space to sunbathe. Ac in rooms were great. Negative - sofa bed was really uncomfortable and noisy if sharing. Kitchen not up to much and fridge was really noisy at times. Food I found poor, chips were decent. Cheese on nachos was some sort of tube cold cheese, pizzas were fine. Do not eat there KFC original chicken, absolutely vile. Overall, great for price, clean and friendly. Was good base as we drove, taxis required if travelling, although as a positive they were reasonably cheap
Stayed 7 nights in Jul 2025

6/10 Okay

STEVEN PAUL

Stayed 6 nights in Feb 2025

10/10 Excellent

Joshy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Faaizah

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2025

8/10 Good

Aaron

Stayed 7 nights in Apr 2024

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, room comfort

Great hotel, great staff, 100% would recommend

I was a bit skeptical after looking at reviews. But this hotel is great, it is a bit of a hike down to town but its €7 in a taxi for 4 of us, not alot really, and kinda enjoyed being away from the madness.. i also rented a car which was handy also..
Stayed 7 nights in Jan 2024

10/10 Excellent

Adam

Stayed 9 nights in Nov 2023

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to relax and unwind
Stayed 7 nights in Nov 2023

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2023

4/10 Poor

Sam

Liked: Cleanliness
Disliked: Amenities
Too far from anything and have to scale a small mountain every time you want or return to the hotel. The hotel doesn’t catch sun until the afternoon and the staff are extremely unhelpful
Stayed 4 nights in May 2023

6/10 Okay

Connor

Disliked: Cleanliness, room comfort

😒

Apartments themselves are okay, the beds and aircon on the other hand are a different story, not what you want on a 2 week stay! Staff and facilities are good enough but it’s the rooms that let it down.
Stayed 15 nights in Mar 2023

4/10 Poor

Richard

Disliked: Cleanliness
Accommodation very basic cleanliness poor food in pool bar poor, staff friendly to far from main drag
Stayed 27 nights in Jan 2023

8/10 Good

C

Traveled with family
Liked: Amenities, property conditions & facilities
3 Bed Apartment was excellent, staff very friendly & helpful, pool cold, location too far from anywhere

8/10 Good

Josh

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022

10/10 Excellent

Redmond

Liked: Cleanliness, room comfort
Brilliant time, it was our 4th back to this hotel and we love it.
Stayed 11 nights in Aug 2022

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2022

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort

Comfortable at a good price

Very comfortable apartment. Clean & spacious. Didn't use other facilities but pool area looked good.
Stayed 2 nights in Mar 2022

10/10 Excellent

Kamlesh

Traveled with group
Liked: Cleanliness, room comfort

Very good

A very nice facility with spectacular views. Hiring a car is a MUST as they are up on a hill. Reasonably priced, clean room, would recommend.
Stayed 2 nights in Feb 2022

8/10 Good

Gary

Traveled with group
Liked: Room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Julie

Traveled with family and small children
Disliked: Amenities
Wonderful views from the property! Disappointed the restaurant was closed (and not advertised when booking). The pool was nice, but absolutely freezing water temperature. The room was tidy but the pillows were yellow and a bit disgusting, there was water damage, ants and residue in the bathroom. The staff was extremely friendly and helpful!
Stayed 6 nights in Dec 2021

6/10 Okay

DEAN

The hill will dominate your daily decisions

Overall it’s a nice place our room was a little tired beds a bit uncomfortable and shower room flooded because drain was blocked, reported to cleaner but nothing fixed. The views are great we enjoy long walks but prefer level ground walks. I booked fully aware of the hill but it did dominate our decision on what to do and when.
Stayed 5 nights in Nov 2021

4/10 Poor

Kirsty

Traveled with family
Disliked: Cleanliness

Shockingly terrible.

I stayed here with my 10 year old daughter, brother and brother in law. My brother in law had stayed 5 times previously but after this stay it’s fair to say non of us will be back. Upon check in we were made to sign terms and conditions - something which we didn’t oppose to we felt it was great that the measures to protect us all were in place. However on the Friday a bus full of Spanish residents arrived for a “party weekend” which was total hell, music played from 8pm friday until 9am the Saturday morning, security done nothing about it, didn’t get any sleep at all. All beds around the pool were reserved - but no one was using them tried to take a couple of beds and ended up in arguments with the Spanish residents, no social distancing/mask policy being enforced, the pool had over 50 people in it at one point - my daughter couldn’t get to swim, complained to reception and we were told there was nothing that could be done, they knew it was over crowded and loud but the “management” had allowed it. We ended up demanding to be moved rooms as the noise was unbearable and the hotel staff weren’t doing anything. The room we moved to was nothing short of filthy and run down, balcony doors wouldn’t open properly, wardrobe doors were broken, filthy - hadn’t been cleaned in months by the looks of it. Utterly appalling for 4 paying guests to be treated this way - all because the management wanted to pack the hotel with local residents to cash in for a party weekend. Won’t be back.
Stayed 7 nights in Jul 2021

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