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Recent guest reviews

Do not stay here. Very average hotel with very poor customer service. Staff blatantly lied to us. Allowed us to check out early after a bad room, air conditioning not working. With a pregnant wife We needed basic air conditioning. They assured us we would pay for just the night we stayed. We left and they later refused refund for nights we did not stay. I've never seen such dishonesty. Awful people. Awful experience. Avoid.

Avenida de Bruselas, 16 Adeje Tenerife

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Costa Adeje within a 5-minute walk of Plaza del Duque Shopping Center, GF GRAN COSTA ADEJE is within a 15-minute stroll of El Duque Beach. This 458-room, 5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at one of 2 onsite restaurants including La Laja, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

GF GRAN COSTA ADEJE's 458 rooms provide balconies, minibars, and safes. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers, bidets, and bathrobes. In-room massages are available, and rooms also include phones.


Property features

Guests of GF GRAN COSTA ADEJE have access to a full-service spa, 4 outdoor pools, and a nightclub. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach resort include a children's pool, a gym, and a spa tub.

Room options

Standard Double Room (2 adults)

1 Queen Bed | 2 Large Twin Beds | Sleeps 2

Superior Double Room (3 adults)

1 Queen Bed and 1 Double Sofa Bed | 2 Large Twin Beds and 1 Double Sofa Bed | Sleeps 3

Standard Double Room (2 adults and 1 child)

1 Queen Bed and 1 Double Sofa Bed | 2 Large Twin Beds and 1 Double Sofa Bed | Sleeps 3

Royal Suite (4 adults)

1 Queen Bed and 2 Large Twin Beds | Sleeps 4

Guest reviews for GF GRAN COSTA ADEJE

Everyone (1)
1

not a five star and very poor customer care

Everyone

Do not stay here. Very average hotel with very poor customer service. Staff blatantly lied to us. Allowed us to check out early after a bad room, air conditioning not working. With a pregnant wife We needed basic air conditioning. They assured us we would pay for just the night we stayed. We left and they later refused refund for nights we did not stay. I've never seen such dishonesty. Awful people. Awful experience. Avoid.

By , from Lincolnshire on Oct 24, 2017

Review comment responded on Nov 3, 2017

Dear Simon, As we explained to you in correspondence subsequent to this review, as you did not book directly with our hotel, nor pay us directly, we ourselves could not give you a refund. We advised you to speak with the agent where you made the booking to request the refund. We can only amend an agent´s booking when the agent themselves confirms the change. As we mentioned, a refund for you would depend on your booking conditions with the agent and this is, unfortunately, out of our control. Regards

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