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Recent guest reviews

Horrible customer service, from the spa, restaurant and reception. I will not go back to that hotel again

Clean and well maintained hotel. Modern amenities. Excellent location. Single rooms are very small. Barely had enough space for suitcases. Dining room staff not as friendly or as accommodating as the staff at the reception desk. Overall, reasonably satisfied with my stay at this hotel. Likely will explore other options when I visit Addis later in the year.

Bole Medhanealem Road Addis Ababa Addis Ababa

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Free airport shuttle

Located in Bole, Best Western Plus Addis Ababa is adjacent to Edna Mall and within a 10-minute stroll of Medhane Alem Church. This 160-room, 4-star hotel has a 24-hour fitness center along with free in-room WiFi and free valet parking. Located centrally in Addis Ababa, it's connected to a shopping center and also close to African Union Headquarters and World Bank Ethiopia.


Dining

Enjoy a bite to eat at home, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:00 AM to 10:30 AM.


Rooms

All 160 individually decorated accommodations feature sitting areas. 42-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and free bottled water are also standard.


Property features

Guests staying at Best Western Plus Addis Ababa enjoy a health club, a sauna, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a 24-hour business center, and express check-out.

Room options

Standard Room, 1 Twin Bed, Non Smoking

1 Twin Bed | Sleeps 1

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Standard Room, 1 Double Bed, Non Smoking

1 Double Bed | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Addis Ababa

Everyone (3)
2
Everyone

Horrible customer service, from the spa, restaurant and reception. I will not go back to that hotel again

By , from Uk on Mar 9, 2020

Review comment responded on Mar 11, 2020

Dear Valued Guest, First, allow me to apologize on behalf of everyone at Best Western plus Addis Ababa. We love what we do and we want every customer to have the best possible experience. Please know that your situation was an exception and we won't allow for repeats. Kind regards, Ivan Luna General Manager

3
Everyone

Clean and well maintained hotel. Modern amenities. Excellent location. Single rooms are very small. Barely had enough space for suitcases. Dining room staff not as friendly or as accommodating as the staff at the reception desk. Overall, reasonably satisfied with my stay at this hotel. Likely will explore other options when I visit Addis later in the year.

By , from Los Angeles, CA on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear Winson ,Thank you for choosing Best Western plus Addis Ababa as your travel partner and for sharing your feedback from your stay. Nothing gives us more pleasure than knowing that you were comfortable and happy during your time with us. Our team always strives hard to guarantee a 100% guest satisfaction, please accept our apology for the Dining room staff member for not being friendly we will address your comment to the concerned department. We look forward to welcome you back to our hotel soon and we aim to make your stay more enjoyable than the last. Kindly regards Ivan Luna | General Manager Best Western Plus Addis Ababa

3
Everyone

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Dear Valued Guest, Warm Greeting from Best Western plus Addis Ababa, Thank you for taking the time to share your prestigious opinion we really appreciated your positive and important Feed back it will help us to do more for our valued guest, looking forward to welcome you on your next visit to Addis Ababa. Kindly regards Ivan Luna | General Manager Best Western Plus Addis Ababa

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