Great stay
Room was not cleaned for 3 days out of 4 night stay. Hot water did not work on final morning, room key needed to be fixed
This was possibly the worst hotel that we have stayed at and that has been several around the world. Key cards had trouble every night of the 4 nights we spent. Shower dripped all the time. Shower faucet was broken and it took several attempts to get hot water. Rooms were on cleaned once of the four nights. Road noise was unpleasant as the hotel is right next to the motorway and our room was the closet to it. When we inquired about another room we're told they were all taken. Would never ever stay here again. Draprs did not close properly and we had to improvise with my wife's hair clips to keep out some of the light.
Very friendly
Very outdated , uncomfortable. toilet was loud and kept us up.
The room was a non smoking room but as soon as I opened the door, that was the first thing that smelled, nicotine. The staff that assisted me was friendly and courteous but the property needs a lot of tender, love and care.
Very noisy
Terrible place to stay
Cost was good lot of permanent residents did not like my dog
It's a motel of small single room apartment buildings. Simple and clean but kind of smelly until I turned on the fan for a couple hours. There's a microwave along with a small frig. Good TV reception. Glad there's a Denny's next door. Convenient right off the freeway. Staff are professional. But not the best of neighborhoods which explains the reasonable price. Good enough for passing through or just overnights.
Would not recommend if your traveling alone. I heard cry’s for help randomly. Had people knocking on my door at 3 am randomly. & bad crowd that hang around there.
Several restaurants and shopping right next to hotel.
It was a nice property and in a good area. Reasonably priced and close to Disneyland.
Located within 2 miles (3 km) of The Market Place, Key Inn & Suites is within 3 miles (5 km) of Santa Ana Zoo. This 176-room hotel has an outdoor pool, free in-room WiFi, and free self parking.
Guests can expect free WiFi and TVs with satellite channels. Refrigerators, microwaves, and free local calls are other standard amenities.
Guests staying at Key Inn & Suites enjoy an outdoor pool, free WiFi in public areas, and a garden. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help with concierge services, and answer any questions about the area. This hotel also has a vending machine.
Great stay
Room was not cleaned for 3 days out of 4 night stay. Hot water did not work on final morning, room key needed to be fixed
Genevieve, we're deeply sorry to hear about the problems you experienced during your stay, especially concerning cleanliness and the issue with hot water in the morning. We also understand your frustration with needing the room key to be adjusted. Rest assured, we see this feedback as an opportunity to improve and will ensure our team members proactively address these aspects for future guests. Thank you for sharing your experience.
This was possibly the worst hotel that we have stayed at and that has been several around the world. Key cards had trouble every night of the 4 nights we spent. Shower dripped all the time. Shower faucet was broken and it took several attempts to get hot water. Rooms were on cleaned once of the four nights. Road noise was unpleasant as the hotel is right next to the motorway and our room was the closet to it. When we inquired about another room we're told they were all taken. Would never ever stay here again. Draprs did not close properly and we had to improvise with my wife's hair clips to keep out some of the light.
Richard, it's regrettable to learn that your experience fell short of expectations. We're sorry to hear about the inconveniences experienced with our amenities, including the key cards and shower. Continuous improvements in these areas are part of our commitment. The housekeeping service concern you mentioned is definitely not reflective of the standards we aim for. Concerning the room's position near the motorway, we always try our utmost to accommodate room preferences whenever possible. We sincerely appreciate your feedback as it gives us the opportunity to improve. We hope you might give us another chance in the future to provide a better experience.
Hana, thank you for your glowing five-star review. At Key Inn And Suites Tustin, we're thrilled that your experience was exemplary. We're looking forward to having you as our guest in the future.
We appreciate your lovely rating, Catarino!The satisfaction of our guests is important to us so we can't wait to see you back again at Key Inn And Suites Tustin soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
Very friendly
Thank you for the excellent rating, Veronica!We're so glad that you've enjoyed your stay at Key Inn And Suites Tustin so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.
Very outdated , uncomfortable. toilet was loud and kept us up.
We appreciate that you took the time to share your feedback, Priscilla.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.
The room was a non smoking room but as soon as I opened the door, that was the first thing that smelled, nicotine. The staff that assisted me was friendly and courteous but the property needs a lot of tender, love and care.
Dear Barbie. Thank you for bringing this issue to our attention. We'll make sure to take the necessary steps to improve our quality control process and to make sure the first room is taken out of circulation until it meets to correct standards. Best Regards.
Very noisy
We appreciate the feedback. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
Jay, it's delightful to hear of your wonderful stay at Key Inn And Suites Tustin. We aim to provide our guests with memorable experiences and we're thrilled you enjoyed your time with us. We're looking forward to welcoming you back on your next visit.