Staff is unhelpful, lazy and does not respond in a professional matter.
Walking into the lobby and seeing the conditions should have been a clue, but I checked in anyway. The room was disgusting, I wouldn’t even set my bag down. Saying the room was dirty, was an understatement and the smell was terrible. I immediately exited the room and went back to the front desk and asked for a refund. The gentleman working asked if he could get me a different room & I responded by saying no. He promptly reversed the charge and allowed me to take a photo of his computer screen. The refund was posted quickly.
Transferee to a property that has outside room vs inside rooms not acceptable
Bathroom was average, things are starting too wear out. Bath faucet was leaking.
We checked in late at night, my two teenage daughters and I had to wait outside of the locked lobby door for almost 10 minutes because the receptionist was on the phone; she gestured to wait until she was done with the call. The condition of the rooms was horrible: damaged/scratched furniture, stains on the sink, crumbling drywall by the shower head, and strange dried goo by door thresholds. Also, no shampoo/conditioner in the bathroom, there was only a soap bar.
The air was set at 60 the whole time we were there and the room was to hot and never cooled, the bathroom sink would clog upon using and had no drain cover for shaving, kitchen cabinets were chipped, maid pounded on door at 9am to ask when i was leaving. I just flew in after my Dads funeral and a week of non stop arrangements and i was to tired to move locations after unpacking and just needed sleep. I wont be returning to this location.
We arrived late in the evening. We were greeted by a rude desk guy. The place is sketchy and dirty. As other reviewers said, looked like drugs/prostitutes frequent the place. I had to put a paper on my dashboard, late, in the cold. Obviously others who were not paying for a room were parking there. No coffee pot, no hair dryer. The door notice says check out at noon. They called us at 11:02 to tell us we needed to be out.
Check in was unfriendly and lobby smelled like smoke. Halls smelled like smoke. Room old and run down. Closet was a curtain door. One broken table no chairs. Kitchen had cabinets and drawers which were completely empty. No coffee maker/coffee/cups. Night manager no where to be found at 430am to ask about coffee. Only amenities included were really hard pillows. A bed with bed bugs. Dirty used plunger in bathroom. Leaking bathtub faucet. A hairdryer a bar of soap and travel size shampoo. All for 90$. Stay away.
No hot water for shower. Everything else was fine
Staff was great but property is run down and needs major renovation! Furniture, carpeting and overall room and bathroom conditions date back at least 20 years. Owner/franchisee is definitely at fault here for being so cheap that's causing damage to the Extended Stay name. Will never stay at this property again. I real feel bad for the staff working at such a rundown property.
Great landscaping. Very nice outside appearance...
Orbitz let me book a room for 10/26. I was at a concert down the street that ended late. When I arrived at the hotel around 12:15 the person behind the desk said he didn’t have a room for us and that they were over booked. He stated that us along with 2 other people were over booked. So I was left at 12:15 at night calling around to find another hotel. Your staff tried to find another hotel but was unable to. Leaving us with no place to stay. This experience was vary disappointing and left me thinking I would not use orbit again. The only solution was to refund my money. That still left me with no place to stay. Not helpful.
Located within a 5-minute walk of Etnies Skate Park of Lake Forest, Extended Stay America Suites Orange County Lake Forest is within a mile (2 km) of Foothill Ranch Towne Centre. This 119-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Extended Stay America Suites Orange County Lake Forest features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area, barbecue grills, and a vending machine.
Staff is unhelpful, lazy and does not respond in a professional matter.
Walking into the lobby and seeing the conditions should have been a clue, but I checked in anyway. The room was disgusting, I wouldn’t even set my bag down. Saying the room was dirty, was an understatement and the smell was terrible. I immediately exited the room and went back to the front desk and asked for a refund. The gentleman working asked if he could get me a different room & I responded by saying no. He promptly reversed the charge and allowed me to take a photo of his computer screen. The refund was posted quickly.
Dear Kymberly, Thank you for the feedback. We apologize for not meeting our commitment to providing clean and fresh accommodations. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Your feedback has been shared with our housekeeping team for immediate review and action. We look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management
Transferee to a property that has outside room vs inside rooms not acceptable
Dear Henry, We appreciate your feedback. We focus on providing our guests an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we apologize for any inconvenience caused. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Bathroom was average, things are starting too wear out. Bath faucet was leaking.
Dear Gene, Thank you for staying with us and sharing your candid feedback. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our maintenance team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management
We checked in late at night, my two teenage daughters and I had to wait outside of the locked lobby door for almost 10 minutes because the receptionist was on the phone; she gestured to wait until she was done with the call. The condition of the rooms was horrible: damaged/scratched furniture, stains on the sink, crumbling drywall by the shower head, and strange dried goo by door thresholds. Also, no shampoo/conditioner in the bathroom, there was only a soap bar.
Dear Bernardo, Thank you for choosing us. Please accept our apologies for your experience on arrival due to the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
The air was set at 60 the whole time we were there and the room was to hot and never cooled, the bathroom sink would clog upon using and had no drain cover for shaving, kitchen cabinets were chipped, maid pounded on door at 9am to ask when i was leaving. I just flew in after my Dads funeral and a week of non stop arrangements and i was to tired to move locations after unpacking and just needed sleep. I wont be returning to this location.
Linda, thank you for your review. We are sorry to hear about your loss and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
We arrived late in the evening. We were greeted by a rude desk guy. The place is sketchy and dirty. As other reviewers said, looked like drugs/prostitutes frequent the place. I had to put a paper on my dashboard, late, in the cold. Obviously others who were not paying for a room were parking there. No coffee pot, no hair dryer. The door notice says check out at noon. They called us at 11:02 to tell us we needed to be out.
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. Your feedback will be shared with our housekeeping team for review and action. Also, we are sorry you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Please know, hairdryer and coffee maker are available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Check in was unfriendly and lobby smelled like smoke. Halls smelled like smoke. Room old and run down. Closet was a curtain door. One broken table no chairs. Kitchen had cabinets and drawers which were completely empty. No coffee maker/coffee/cups. Night manager no where to be found at 430am to ask about coffee. Only amenities included were really hard pillows. A bed with bed bugs. Dirty used plunger in bathroom. Leaking bathtub faucet. A hairdryer a bar of soap and travel size shampoo. All for 90$. Stay away.
Thank you for your evaluation of our hotel. Please accept our apologies for the concerns outlined in your review and for the difficulties you endured with our accommodations. Our pest control provider does service our hotel on a routine basis, and we will investigate your comments. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We are also sorry for the lack of amenities during your stay and regret the inconvenience caused. Your feedback, and also your patience in these matters, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
No hot water for shower. Everything else was fine
Thank you for being our guest and for writing a review of our hotel. We are happy that, overall, you enjoyed your time with us, except for the inconvenience you had due to hot water not being available. We have alerted our maintenance team to look into it. We appreciate your business and hope to welcome you back for a better experience. Sincerely, Hotel Management
Dear Rosalinda, Thank you for sharing your concerns with us. We sincerely apologize for the disappointing experience you had with our staff. Providing excellent service is our priority, and we regret falling short of your expectations. Your feedback is taken seriously, and we will address this matter internally to ensure our team meets the highest standards of professionalism and responsiveness. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Management