Located in Stanwell, Stanwell Hotel by Mercure is within a 15-minute drive of popular attractions such as Thorpe Park and Windsor Castle. This 53-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.
What's nearby
Thorpe Park - 12 min drive
Windsor Castle - 13 min drive
Windsor Racecourse - 15 min drive
LEGOLAND® Windsor - 16 min drive
Frogmore House - 17 min drive
Getting around
Ashford Station - 4 min drive
Heathrow Terminal 4 Underground Station - 5 min drive
Upscale Staines hotel in Stanwell with free parking
Guests of Stanwell Hotel by Mercure enjoy free WiFi in public areas, conference space, and free newspapers. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, laundry facilities, and a TV in a common area.
Guests can expect to find free WiFi and TVs with satellite channels. Other standard amenities include coffee makers, hair dryers, and laptop-compatible safes.
Daily full breakfast available for a fee: GBP 10 per person
A bar/lounge
A restaurant
Couples/private dining
Restaurants on site
Atrium Lounge Bar
Zamoras Restaurant
Things to do
TV in common areas
Family friendly
Laundry facilities
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Business services
3 meeting rooms
646 square feet of conference space
Outdoors
Barbecue grill
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
1 building
3 floors
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1951
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Rollaway/extra bed (surcharge)
Bathroom
Hair dryer
Private bathroom
Shower/bathtub combination
Towels
Entertainment
TV with satellite channels
Food and drink
24-hour room service
Coffee/tea maker
More
Air conditioning
Desk
Iron/ironing board on request
Laptop-compatible safe
Phone
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 10:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.
Renovations and closures
This property is closed from May 20 2022 to December 31 2023 (dates subject to change).
Access methods
Staffed front desk
Pets
This property welcomes pets for GBP 15.00 per pet, per day
Food and water bowls are available
Service animals exempt from fees
Children and extra beds
One child 1 year old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 15.0 per night
Property payment types
Important information
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Fee for full breakfast: approximately GBP 10 per person
Pet fee: GBP 15.00 per pet, per day
Service animals are exempt from fees
Rollaway bed fee: GBP 15.0 per night
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in: 3:00 PM
Check-out: 10:00 AM
Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Contactless check-in and contactless check-out are available.
Additional information about polices, regulations, and more:
No cribs or infant beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Hotel Stanwell
Stanwell Hotel
Stanwell Hotel Staines
Travelrest London Heathrow Stanwell
Stanwell Staines
Stanwell Heathrow Hotel Staines
Stanwell Heathrow Hotel
Stanwell Heathrow Staines
Frequently asked questions
Are free cancellation options available at Stanwell Hotel by Mercure?
Stanwell Hotel by Mercure provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.
What is there to do close to Stanwell Hotel by Mercure?
This hotel is situated in Stanwell, close to Windsor Castle, Thorpe Park, and Twickenham Stadium. You'll also find Thames River and Thames Path within a short drive.
Is parking available on site at Stanwell Hotel by Mercure?
Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.
Does Stanwell Hotel by Mercure have a casino at the property?
No, Stanwell Hotel by Mercure doesn't have a casino.
Is there an indoor pool at Stanwell Hotel by Mercure?
No, there is no indoor pool at this hotel.
What will couples enjoy most about a stay at Stanwell Hotel by Mercure?
There are plenty of amenities for couples at this hotel, including a bar, a restaurant with al fresco dining, and private dining.
Are there hot tubs at Stanwell Hotel by Mercure?
No, this hotel doesn't have a spa tub.
Does Stanwell Hotel by Mercure have a restaurant with a breakfast menu?
Yes, Stanwell Hotel by Mercure serves a full breakfast for a surcharge each morning at Zamoras Restaurant.
Does Stanwell Hotel by Mercure allow pets to stay free of charge?
Although they can't stay for free, pets are welcome at Stanwell Hotel by Mercure for a fee of GBP 15.00 per pet, per day. The property also provides food and water bowls.
Are there connecting rooms at Stanwell Hotel by Mercure?
No, there aren't connecting guestrooms at this hotel.
How close is the airport from Stanwell Hotel by Mercure?
The closest major airport to Stanwell Hotel by Mercure is Heathrow Airport (LHR), which is 5.3 mi away (13 minutes by car). Another top airport is London City Airport (LCY), which is around 23.1 mi away.
Are there rooms with balconies at Stanwell Hotel by Mercure?
Yes, some guestrooms at Stanwell Hotel by Mercure offer a furnished balcony.
Stanwell Hotel by Mercure Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 448 out of 959 reviews" "
10 - Excellent
448
Rating 8 - Good. 379 out of 959 reviews" "
8 - Good
379
Rating 6 - Okay. 84 out of 959 reviews" "
6 - Okay
84
Rating 4 - Poor. 27 out of 959 reviews" "
4 - Poor
27
Rating 2 - Terrible. 21 out of 959 reviews" "
2 - Terrible
21
9.0/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
4/10 Poor
Graham
Traveled with partner
May 8, 2022
Disliked: Cleanliness, staff & service
This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Graham
Stayed 2 nights in Apr 2022
2/10 Terrible
Robert
May 4, 2022
I did not stay there. It was closed and I had to find a different hote.
Robert
Stayed 2 nights in May 2022
2/10 Terrible
Joan
May 2, 2022
Disliked: Staff & service
Safety of travellers not a concern for this hotel
I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.