8/10 Good
Janet
Traveled with group
May 9, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the hotel is undergoing some renovations , one of which are the elevators. There were only two working elevators and there would be a ridiculously long line every time I wanted to go to my room. Then, of course, the elevators would be full when they were gong down . Everyone was frustrated and complaining . Our room was supposed to come with bathrobes and we asked repeatedly but got nothing. Finally someone from housekeeping told us they no longer had them.
On the flip side, the staff was very professional and nice ( even though guests were literally yelling at them all day). Our room included breakfast and the breakfast snd service were excellent .
The room itself was very nice so that was a huge positive. The location of the hotel was wonderful as it was near all the good shopping.
Had it not been for the elevator situation I would have given a better review. I won’t be staying here again as there were too many negative “surprises”.
Janet
Stayed 4 nights in Apr 2024