Golf Hotels in Wailua House Lots, Kapaa

"The price point is not justified given the limited amenities, the level of service, and the hidden fees. For a lower price point, this hotel would be justifiable. For about $600 a night, the bar is higher than this property can measure up to. The room is clean and updated. However, there is no glassware, no utensils...just plastic cups. I called room service to ask for proper wine glasses to enjoy a drink in, and they said they don't have any. Absurd. Even lower caliber hotels supply these. I asked for spoons and received plastic spoons and had to wait quite a while for them. Calling the front desk is often met with no answer and the phone ringing endlessly. Many times I was unable to get through to someone. I have never encountered this in a supposedly upscale hotel. The layout is messy and the place feels crowded because it shared the lobby, restaurants, hallways, pools, etc with the Marriott next door. Indeed, this was a standard Marriott that was rebranded as "Royal Sonesta." Parking is an absurd $30 a night for self parking. On top of that, the parking lots are quite full and you spend a lot of time circling around for a spot if you return later at night. Most likely you will park in the furthest lot and have a long walk to your room. They only clean the room every other day. I called to request a daily cleaning and they pushed back and said they only do so every other day. Only after much back and forth did they oblige. Stay elsewhere."

"Great location "

"Extremely clean and some of the most friendly people I’ve ever met, great location and right on the beach "