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Artisan Playa Esmeralda Family Beach Hotel

3.5 star property

Choose dates to view prices

Photo gallery for Artisan Playa Esmeralda Family Beach Hotel

Exterior
Elite Suite, 2 Double Beds | In-room safe, individually furnished, laptop workspace, blackout drapes
Karaoke room
2 restaurants; breakfast, lunch, dinner, and brunch served
Grand Suite, Ocean View | In-room safe, individually furnished, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666
  • Place, Chachalacas Beach
    ‪6 min drive‬
  • Place, Veracruz Harbour
    ‪54 min drive‬
  • Place, Veracruz Aquarium
    ‪60 min drive‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪58 min drive‬

Room options

View all photos for Premium Suite

Premium Suite | In-room safe, individually furnished, laptop workspace, blackout drapes

Premium Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

In-room safe, individually furnished, laptop workspace, blackout drapes

Deluxe Double Room

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Double Room

Junior Double Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Junior Double Room

  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room Deluxe

In-room safe, individually furnished, laptop workspace, blackout drapes

Room Deluxe

  • 473 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Junior

  • 516 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace, blackout drapes

Suite Master

  • 516 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Standard Room

Standard Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Room

7.4 out of 10
Good
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | In-room safe, individually furnished, laptop workspace, blackout drapes

Deluxe Double Room Single Use

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | In-room safe, individually furnished, laptop workspace, blackout drapes

Junior Suite, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually furnished, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View | In-room safe, individually furnished, laptop workspace, blackout drapes

Grand Suite, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | In-room safe, individually furnished, laptop workspace, blackout drapes

Junior Suite, Ocean View

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Senior Suite

Senior Suite | In-room safe, individually furnished, laptop workspace, blackout drapes

Senior Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Elite Suite, 2 Double Beds

Elite Suite, 2 Double Beds | In-room safe, individually furnished, laptop workspace, blackout drapes

Elite Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Playa Chachalacas

Artisan Playa Esmeralda Family Beach Hotel places you 0.9 mi (1.5 km) from Chachalacas Beach. This 50-room, 3.5-star resort has a marina, a full-service spa, and 2 restaurants.
View more Resorts in Playa ChachalacasOpens in a new window

What's nearby

  • Chachalacas Beach - 6 min drive - 1.4 miles
  • Veracruz Harbour - 54 min drive - 34.1 miles
  • Malecón de Veracruz - 54 min drive - 34.1 miles
  • Zócalo - 55 min drive - 34.3 miles
  • Veracruz Aquarium - 60 min drive - 35.4 miles

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 42 min drive

Restaurants

  • ‪Tacos "Panchito - ‬12 min drive
  • ‪Riverside - ‬10 min drive
  • ‪Taquería Taching - ‬13 min drive
  • ‪Restaurant "Manuelita - ‬18 min walk
  • ‪La Higuera Blanca - ‬13 min drive

About this property

Artisan Playa Esmeralda Family Beach Hotel

Guests of Artisan Playa Esmeralda Family Beach Hotel have access to a marina, a full-service spa, and a nightclub. If you decide to drive, there's free offsite parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach resort include an indoor pool, an outdoor pool, and a gym.
Guests can expect 40-inch LCD TVs with digital channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ceiling fans, safes, and phones are also available.
An outdoor tennis court and a marina are featured at the resort. An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Similar properties

Exterior
Riverside Hotel Chachalacas
Úrsulo Galván
  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 119 reviews
$85 nightly
The price is $100
Jun 3 - Jun 4
Total with taxes and fees
Riverside Hotel Chachalacas

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 65 to 300 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Alava
  • Fish Market
  • Skybar

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Mini golf
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • TV in common areas
  • Water skiing

Family friendly

  • Arcade/game room
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (2,153 square feet of space)
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • Marina
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 10 kids 1 year old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 300 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Punta Real

Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván

Punta Real Resort Spa Chachalacas

Punta Real Spa

Punta Real Spa Chachalacas

Artisan Family Hotels Resorts Playa Esmeralda

Artisan Family Resorts Playa Esmeralda Ursulo Galván

Artisan Family Resorts Playa Esmeralda

Artisan Family Resorts Playa Esmeralda Úrsulo Galván

Resort Artisan Family Hotels And Resorts Playa Esmeralda

Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván

Artisan Family Hotels Resorts Playa Esmeralda

Artisan Family Resorts Playa Esmeralda

Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Artisan Hotels Resorts Collection Playa Esmeralda

Punta Real Resort Spa

Artisan Family Hotels Resorts Playa Esmeralda

Artisan Family Hotels And Resorts Playa Esmeralda Resort

Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Frequently asked questions

Are free cancellation options available at Artisan Playa Esmeralda Family Beach Hotel?

Artisan Playa Esmeralda Family Beach Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Artisan Playa Esmeralda Family Beach Hotel?

As of Jun 2, 2026, prices found for a 1-night stay for 2 adults at Artisan Playa Esmeralda Family Beach Hotel on Jun 7, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Artisan Playa Esmeralda Family Beach Hotel?

This resort is located in Úrsulo Galván within a short 18-minute walk of Chachalacas Beach. You'll also find Playa Juan Ángel and Chachalacas Dunes nearby.

Will I be able to park at Artisan Playa Esmeralda Family Beach Hotel?

Yes, there is wheelchair-accessible parking available.

Is a spa located at Artisan Playa Esmeralda Family Beach Hotel?

There is a full-service spa available for guests to enjoy and services include beach massages, couples treatments, and hydrotherapy.

Does Artisan Playa Esmeralda Family Beach Hotel have a casino?

No, Artisan Playa Esmeralda Family Beach Hotel doesn't have a casino.

Will I find an indoor pool at Artisan Playa Esmeralda Family Beach Hotel?

Yes, this resort has an indoor pool along with an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Is Artisan Playa Esmeralda Family Beach Hotel a good place to stay for couples?

This beachfront resort offers many amenities for couples such as an ocean-view restaurant and an outdoor pool with some guestrooms featuring a private hot tub.

Does Artisan Playa Esmeralda Family Beach Hotel have a hot tub?

No, but guests can enjoy a steam room at this resort.

Does Artisan Playa Esmeralda Family Beach Hotel have a restaurant with a breakfast menu?

Yes, Artisan Playa Esmeralda Family Beach Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Artisan Playa Esmeralda Family Beach Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Artisan Playa Esmeralda Family Beach Hotel.

Does Artisan Playa Esmeralda Family Beach Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this resort.

How far is the airport from Artisan Playa Esmeralda Family Beach Hotel?

The closest major airport to Artisan Playa Esmeralda Family Beach Hotel is General Heriberto Jara Intl. Airport (VER), which is about 22.2 mi away.

Can I book a room with a balcony at Artisan Playa Esmeralda Family Beach Hotel?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy ocean and garden views.

Does Artisan Playa Esmeralda Family Beach Hotel have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Artisan Playa Esmeralda Family Beach Hotel.

Artisan Playa Esmeralda Family Beach Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 295 out of 675 reviews
Rating 8 - Good. 208 out of 675 reviews
Rating 6 - Okay. 85 out of 675 reviews
Rating 4 - Poor. 51 out of 675 reviews
Rating 2 - Terrible. 36 out of 675 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality location, incredibly helpful staff . Absolutely zero complaints. Restaurant food is great.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at!
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Merab

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location to stay in Playa Chachalacas, very nice hotel with friendly service and amenities, it’s one of the priciest of the region but its totally worth it.
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025
Verified

8/10 Good

Alan

Liked: Staff & service, amenities, property conditions & facilities
It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Víctor Martin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience with a safe property and very quiet , thank you all
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, super recomendable!!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that they need to increase, is the fumigation, a lot of mosquitos make my stay not complete pleasant.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Able to check in very early. 10.30!! Poor food choice in restaurant & wine too expensive
Stayed 1 night in Jan 2025
Verified

8/10 Good

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok overall. The accommodation is good. They have 2 restaurant where the food is passable not great. Front desk people a bit arrogant particularly on Sunday.
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities
It was really loud, people were yelling and playing really loud music until almost 5AM.
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Graciela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
X
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

OSCAR

Liked: Cleanliness
Ok
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Juan Manuel

Liked: Staff & service, amenities
Disliked: Cleanliness
Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

David

Liked: Cleanliness
Disliked: Amenities
Not really worth the price what they charge for the room. Water pressure in the shower was poor, warm water was not really there. Aircon was super loud with rattling noise. Even when we mentioned, nothing changed. From early in the morning they played loud music next to the room and were talking loud. Not really a long and good sleep. Think there are cheaper and better hotels around this one. Wouldnt come back for that money....
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del hotel es grosera, no me dieron la habitación correcta y no quisieron hacer el ajuste, mala experiencia deja en muy mal a Expedia, trataron de decirme que no reservará por la app sino directo con ellos The hotel service is rude, they did not give me the correct room and they refused to make the adjustment, bad experience reflects poorly on Expedia, they tried to tell me not to book through the app but directly with them.
Verified

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Davis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Lame operations, decent location

The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
Stayed 2 nights in May 2024
Verified

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación, el personal, los alimentos, el precio, la ubicación
Stayed 1 night in Feb 2026