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Era Hotel & SPA Tulum

4.0 star property

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Photo gallery for Era Hotel & SPA Tulum

Reception
Breakfast meal
Family Double Room, 1 King Bed, Pool View | Bathroom sink
Front of property
Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Laundry
  • Housekeeping

Explore the area

View in a map
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪10 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Standard Double Room, 1 King Bed, Pool View

Standard Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk

Standard Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 1 King Bed, Pool View

Superior Double Room, 1 King Bed, Pool View | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 King Bed, Pool View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Pool View

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Double Room, 1 King Bed, Pool View

View from room

Family Double Room, 1 King Bed, Pool View

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Exterior

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  • Pool
  • Breakfast included
  • All inclusive
7.8 out of 10, Good, 1,007 reviews
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The price is $304
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About the neighborhood

Tulum

Located in La Veleta, Era Hotel & SPA Tulum is within a 10-minute drive of popular attractions such as Gran Cenote and Tulum National Park. This 4-star hotel welcomes guests with 9 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Holistika Art Walk - 10 min walk - 0.5 miles
  • Hospital de Tulum - 19 min walk - 1.0 mile
  • Dos Aguas Park - 4 min drive - 1.4 miles
  • Playa Paraiso - 12 min drive - 4.8 miles
  • Tulum Mayan Ruins - 14 min drive - 4.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 37 min drive

Restaurants

  • ‪Vaivén - ‬2 min walk
  • ‪El Aguajito Marisqueria - ‬5 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬1 min walk
  • ‪Pepe The Best Taco! - ‬1 min walk

About this property

Era Hotel & SPA Tulum

Guests staying at Era Hotel & SPA Tulum enjoy access to a full-service spa, an outdoor pool, and a sauna. Free parking is available if you drive. Front-desk staff can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a terrace, and laundry facilities.
Guests can expect to find free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and hair dryers. Other amenities include minibars, safes, and desks.
Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages and hot stone massages. The spa is equipped with a sauna. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:30 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Era Hotel Tulum
Era Tulum
Hotel Era Hotel & SPA Tulum Tulum
Tulum Era Hotel & SPA Tulum Hotel
Hotel Era Hotel & SPA Tulum
Era Hotel & SPA Tulum Tulum
Era Hotel
Era
Era Hotel & SPA Tulum Hotel
Era Hotel & SPA Tulum Tulum
Era Hotel & SPA Tulum Hotel Tulum

Frequently asked questions

Is free cancellation available at Era Hotel & SPA Tulum?

Era Hotel & SPA Tulum offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to see close to Era Hotel & SPA Tulum?

This hotel is situated in La Veleta within a short 9-minute walk of Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is there parking available at Era Hotel & SPA Tulum?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa available at Era Hotel & SPA Tulum?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, and couples treatments.

Does Era Hotel & SPA Tulum have a casino on the premises?

No, Era Hotel & SPA Tulum doesn't have a casino.

Will I find an indoor pool at Era Hotel & SPA Tulum?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Era Hotel & SPA Tulum good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a full-service spa.

Are there hot tubs at Era Hotel & SPA Tulum?

No, but guests can enjoy a sauna at this hotel.

Does Era Hotel & SPA Tulum have a restaurant with a breakfast menu?

No, Era Hotel & SPA Tulum doesn't have a restaurant that serves breakfast.

Will Era Hotel & SPA Tulum allow pets to stay for free?

No, pets aren't allowed at Era Hotel & SPA Tulum.

Are there connecting rooms at Era Hotel & SPA Tulum?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Era Hotel & SPA Tulum?

The closest major airport to Era Hotel & SPA Tulum is Tulum Intl. Airport (TQO), which is 24.9 mi away (37 minutes by car).

Are there rooms with balconies at Era Hotel & SPA Tulum?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy garden and pool views.

Era Hotel & SPA Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 92 reviews
Rating 8 - Good. 15 out of 92 reviews
Rating 6 - Okay. 6 out of 92 reviews
Rating 4 - Poor. 2 out of 92 reviews
Rating 2 - Terrible. 5 out of 92 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Liliana Aguilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location near several shops and restaurants. The room was super nice, with an open hot tub.
Stayed 1 night in Mar 2025
Verified

8/10 Good

patrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and simple architecture very spacious, airy and open. Lovely pool in courtyard area. Very courteous, helpful and welcoming young man at reception area. Great restaurant nearby.
Stayed 1 night in Nov 2022
Verified

6/10 Okay

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Yan-Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Luis Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
It'a good choice if you aren't to picky
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!
Stayed 8 nights in Feb 2023
Verified

4/10 Poor

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Tasha L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great
Stayed 6 nights in Nov 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.
Stayed 7 nights in Feb 2023
Verified

8/10 Good

Fanny

Liked: Cleanliness, staff & service, room comfort
The hotel is in quite near to the highway and it's situated a bit outside of the sentrum. It's a nice, little, hotel with a beautiful surroundings of green palms and trees with a small pool in between. We had good breakfast in a small caffe just beside the hotel. We stay only one night (supposed to stay 2). The reason we checked out earlier is that we couldn't stand the smell of the mould in the rooms. The rooms was clean, spacious and well decorated, but the smell was extremely strong. In my room (we had 2) the water from the shower Strats running when I opened the water at the sink. We also left earlier be cause we wanted to come closer to the beach as soon as possible. (the hotel is approximately 9-11 km away from the beach. Anyway, it is not so much to do in the sentrum unless you are willing to go several km looking at the shops.
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Santa

Liked: Staff & service
Disliked: Amenities
Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at Era Hotel... is like staying at your favourite Aunt's home! We were warmly welcomed curb-side with open arms (literally) and a beautiful smile by a vibrant woman named "Anola". Her energy and passion radiated as soon as we laid eyes on her. Our room was great! It was clean and well maintained. We loved the lush garden and pool. Mario the gentleman who works overnight, was very helpful. The breakfast which was included with our stay... was WOW! Super fresh, delicious, fast and instagram worthy! lol The location of the hotel is perfect. It's quiet; yet walkable with several cafe's, shops and restaurants tucked away just around the corner. Taxi's in Tulum are beyond expensive ($30 USD for 4.5km) So we rented an ATV to get around. It was the best idea and perfect to explore the area and enjoy the beach. Our airport driver Antonio was great and professional. He went above and beyond to assure that we were well taken care of and were collected and returned to the airport with ample time. *PRO TIP: As the shuttle service is outsourced. Remember to make sure you have USD cash on you to pay the airport shuttle driver! To avoid any unnecessary stress. I will be recommending Era Tulum to all of my friends and family. We will certainly be back again soon! Thank you again for taking such great care of us
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war sehr schön. Personal sehr freundlich.
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar. Excelente amenidades y un personal muy amable.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Evalerie

Liked: Cleanliness, staff & service, property conditions & facilities
Amabilidad
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Hernando

Liked: Cleanliness, staff & service, property conditions & facilities
Gente amable y servicio excelente
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort

cómodo, bonito pero con mejoras por hacer

La estancia y recepción, así como la atención fue sensacional, sin embargo hay varias mejoras que deberían hacer para mejorar el confort, desafortunadamente en la esquina de la misma cuadra, estan en obra y se percibe el ruido de la construcción. En las instalaciones del hotel en las habitaciones hay una lámparas con unas cubiertas de tejido que están sucias de meses, la regadera no tiene puerta lo que hace que el agua se salpique por todos lados, el ventilador no está perfectamente fijado al techo lo que hace que genere un ruido molesto para dormir, parece que falta en general cuidado con detalles para el mantenimiento de las habitaciones
Stayed 2 nights in May 2023
Verified

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel est un véritable havre de paix. Beaucoup de bienveillance de la part d’Anola la responsable de l’hôtel et de son équipe. Nous recommandons virement cet établissement Patrick et Nathalie
Stayed 6 nights in Mar 2023
Verified

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con habitación confortable, diseño muy funcional y ducha excelente, hemos descansado y disfrutado de nuestra estancia, pues está en un barrio tranquilo , a 30 min a pie del pueblo y a 10-15 min de las playas en coche. Alrededor hay varios restaurantes y bares, es un barrio en construcción con muchos negocios de reciente apertura
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem in Tulum!!! I am so glad we found this small, quaint, beautiful hotel for a first time trip to Tulum. We loved the location because it was not at the beach, nor in the middle of the town. It was off a side road which was perfect for us! The staff was not only impeccable, but Anola almost treated us like family (she convinced us that 2PM was not the time of day to go walking since it was so hot :)). Gabriel, Wilber, Erick and Mario...all staff members made sure we were comfortable and had everything we needed! The rooms are minimalistic but perfect with a boho vibe and nice private balcony. The onsite spa is beyond amazing as was the onsite restaurant that provided breakfast with your stay (large portions) and lunch and dinner for purchase. We arrived late afternoon the first day and Gabriel made us fabulous drinks and dinner (he suggested the shrimp tacos and I am glad he did!!). The front desk is available 24/7 to help with taxis, recommendations, wine glasses, etc. We simply could not have asked for more!!
Stayed 5 nights in Apr 2022
Verified

10/10 Excellent

Syed

Liked: Staff & service, amenities, property conditions & facilities
Everyone who worked here was so nice and treated us like family I would recommend this hotel if u are visiting tulum they are near 7av which have nice restaurants and bars also not too far from the beach. Good people god bless.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Mary Joselyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, just like in the pictures and breakfast was amazing. It’s a bit far from the center but we’re New Yorkers and we walked a lot but taxis are reasonably priced to the center, beach and la zona hotelera.
Stayed 6 nights in May 2022