See all properties

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

5.0 star property
Adults-only hotel with 9 restaurants and 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

4 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Kayaking
Ultra Corner Suite South | Terrace/patio
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Breakfast included
  • Housekeeping
  • Room service

Explore the area

View in a map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270
  • Place, Garza Blanca Beach
    ‪3 min walk‬
  • Place, Los Arcos
  • Place, Playa Gemelas
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite North

10.0 out of 10
Exceptional
(1 review)
  • 1067 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite South

9.0 out of 10
Wonderful
(2 reviews)
  • 1067 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North

Suite Two Double Beds North | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite Two Double Beds North

  • 1067 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Suite two Double Beds South

  • 1067 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Corner North

Corner North | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Corner North

  • 1067 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Corner Suite South

10.0 out of 10
Exceptional
(2 reviews)
  • 1067 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite North

10.0 out of 10
Exceptional
(1 review)
  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South

Ultra Suite South | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite South

10.0 out of 10
Exceptional
(1 review)
  • 1067 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North

View from room

Ultra Corner Suite North

  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Corner Suite South

  • 1352 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Penthouse North

The Penthouse North | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

The Penthouse North

  • 2852 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite North

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite North

  • 1530 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Suite South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Two Suite South Connected

  • 2135 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Ultra Suites South Connected

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Two Ultra Suites South Connected

  • 2135 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two bedroom Master Suite South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Two bedroom Master Suite South

  • 2598 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite Two Double Beds South

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Ultra Suite Two Double Beds South

  • 1066 sq ft
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

You may also like

Ad
Aerial view

Conrad Punta de Mita

Punta de Mita
  • On private beach
  • Pool
  • Hot Tub
  • Spa
9.0 out of 10, Wonderful, 469 reviews
$272 nightly
The price is $323
Nov 17 - Nov 18
Total with taxes and fees
Conrad Punta de Mita

About the neighborhood

Puerto Vallarta

Located in South Zone, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is a leisurely stroll from popular sights such as Garza Blanca Beach and Bay of Banderas. This 145-room, 5-star hotel has 4 outdoor pools along with outdoor private hot tubs and a full-service spa.

What's nearby

  • Garza Blanca Beach - 3 min walk - 0.2 miles
  • Playa Palmares - 10 min walk - 0.6 miles
  • Playa Gemelas - 3 min drive - 2.4 miles
  • Playa Mismaloya - 5 min drive - 3.4 miles
  • Playa de los Muertos - 7 min drive - 4.8 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 42 min drive

Restaurants

  • ‪Amixtli - ‬4 min drive
  • ‪Mismaloya Grill Restaurant - ‬5 min drive
  • The Rooftop at Hotel Mousai
  • ‪Blanca Blue Restaurant & Lounge - ‬11 min walk
  • ‪BocaDos stk - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Adults-only hotel with 9 restaurants and 4 outdoor pools
Guests of Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have access to a full-service spa, 4 outdoor pools, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 2600 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include outdoor tennis courts, a rooftop terrace, and free WiFi in public areas.
55-inch flat-screen TVs come with DVD players and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include outdoor private hot tubs, balconies, and iPod docks. Change of towels is available on request.
2 outdoor tennis courts and a health club are featured at the hotel. 4 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Imagine has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

4 outdoor pools, free cabanas, pool umbrellas
Hotel Mousai Puerto Vallarta Adults Only
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
9.4 out of 10, Exceptional, 1,026 reviews
$432 nightly
The price is $518
Nov 11 - Nov 12
Total with taxes and fees
Hotel Mousai Puerto Vallarta Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 swim-up bars
  • 4 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO - ChineseContemporary
  • Hiroshi - Japanese
  • NOI - Italian Cuisine
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Art gallery
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkeling

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator (59 inch wide door)
  • Smooth flooring in public areas

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV
  • DVD player
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2600 per vehicle (roundtrip, maximum occupancy 5)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only
Hotel Mousai Puerto Vallarta All Inclusive
Hotel Mousai Puerto Vallarta Adults Only All Inclusive
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Frequently asked questions

Will I find all-inclusive rates at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an all-inclusive resort and rates come with all meals. Activities include snorkeling, kayaking, and rowing/canoeing.

How much does it cost to stay at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only on Nov 8, 2025 start from $836.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

This hotel is situated in South Zone within a short 8-minute walk of Garza Blanca Beach and also 11 minutes on foot from Bay of Banderas. You'll also find Playa Gemelas and Playa Mismaloya within a short drive.

Will I be able to park at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yes, self parking is offered for free at the hotel. Bicycle parking is also available for guests.

Is there a spa available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Spa Imagine is the hotel's spa and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only include a casino on the premises?

No, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only doesn't have a casino.

Is there an indoor pool at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What will couples enjoy most about a stay at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

This adults-only hotel offers many amenities for couples, including Champagne service as well as 4 outdoor pools and 4 poolside bars.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have a hot tub?

Yes, this hotel features private outdoor spa tubs in all guestrooms.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have a restaurant with a breakfast menu?

Yes, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has 9 restaurants, and serves free buffet breakfast each morning.

Will Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only allow pets to stay free of charge?

No, pets aren't allowed at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only though service animals are welcome.

Are there connecting rooms at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

The closest major airport to Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 13 mi away (42 minutes by car).

Can I book a room with a balcony at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yes, every guestroom at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only comes with a balcony with some featuring ocean views.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offer wedding services?

Take advantage of the wedding venue at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only if you plan to say "I do" during your trip.

Reviews

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

8.8

Excellent

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 119 out of 159 reviews
Rating 8 - Good. 13 out of 159 reviews
Rating 6 - Okay. 10 out of 159 reviews
Rating 4 - Poor. 5 out of 159 reviews
Rating 2 - Terrible. 12 out of 159 reviews

Reviews

10/10 Excellent

Anzhelika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for couples
Stayed 4 nights in Jul 2025

6/10 Okay

Victoria

Traveled with family
Liked: Cleanliness
This is not a 5 diamond property. The hotel is outdated. The construction is next to the hotel and on the beach. The beach is 10min drive on a trolley to the adjustment hotel. Customer service is hit and miss. No activities or entertainment whatsoever. the beach is dirty but swimmable.The hotel is located remotely, 30min drive from the city.
Stayed 6 nights in Jun 2025

10/10 Excellent

John Ryder

Stayed 3 nights in Jul 2025

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very well deserved review 10/10 no flaws
Stayed 3 nights in Jul 2025

10/10 Excellent

jacklyn

Stayed 4 nights in Jul 2025

10/10 Excellent

ARTYOM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , professional staff, great food , amazing view of rooftop pool , spa service is exceptional. will recommend
Stayed 5 nights in Jul 2025

10/10 Excellent

Hadassah Seleste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind an attentive loved how everyone was just positive and welcoming.. made our first time experience unforgettable...
Stayed 5 nights in Jun 2025

10/10 Excellent

Manuel

Stayed 7 nights in Jun 2025

10/10 Excellent

ANDREA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. No frills, just great drinks, delicious food, and amazing service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bernard

Stayed 6 nights in May 2025

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The booking on Expedia is extremely misleading. It says we get $90 resort credit per day. That is absolutely false. The hotel will not honor it.If you book an ultra north Tower suite, the pictures online are of the master suite South tower. We booked a corner ultra suite, and it is as pictured, however, when we were disappointed in the accommodations, we tried to switch rooms and they told us there were no rooms available, and Expedia show to have rooms available . The room is not what they have pictured. The food is excellent. The staff is very friendly. The management (Daniel specifically) was not accommodating at all when we brought up our issues, and was very condescending. I have stayed at this property many times and I’ve never been treated as poorly as he treated us. The next day the management addressed her issues but we never got a resort credit of $90 per day as advertised on Expedia.
Stayed 7 nights in May 2025

6/10 Okay

Osmel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is not bad but you have to make appointment to eat very inconvenient!
Stayed 2 nights in May 2025

10/10 Excellent

Soheila

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived, the experience was exceptional. The staff were incredibly welcoming, professional, and attentive without being intrusive — they made us feel like VIPs throughout our visit. The food was an absolute highlight: beautifully presented, bursting with flavor, and clearly crafted with top-quality ingredients. Every dish was a work of art, and the sommelier’s wine pairing recommendations elevated the meal even further. The ambiance was pure luxury — elegant interiors, tasteful decor, and an atmosphere that was both sophisticated and comfortable. Whether you’re here for a special occasion or just to treat yourself, this place truly delivers a world-class experience. Highly recommended for anyone seeking fine dining, impeccable service, and a memorable stay or evening out!
Stayed 3 nights in Jan 2025

10/10 Excellent

Ramin

Stayed 4 nights in May 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the secluded resort area that was beautifully landscaped and lushly expansive! Took full advantage of the property, from hatha yoga to a 2.5 hour kayaking and snorkeling adventure to an enlightening kundalini yoga…every day was a new experience. The restaurants are incredible, views unmatched, and staff so welcoming.
View from our private beach anniversary dinner!
Flowers at sunset
Infinity pools everywhere!
Kayak and snorkel expedition to this rocky area (3 mile round trip)
Stayed 8 nights in May 2025

10/10 Excellent

Melissa

Stayed 4 nights in Apr 2025

6/10 Okay

Koryun Kory

Traveled with partner
Liked: Cleanliness, amenities
They did not honor the $75 daily resort credit. Staff was always trying to remind you to tip, making dining anytime uncomfortable and awkward. Some of the staff were rude.
Stayed 3 nights in May 2025

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as i imagen it to be
Stayed 3 nights in May 2025

10/10 Excellent

Hortensia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was absolutely everything!!! Our honeymoon was more than what we could have ever dreamed of here!! Perfection in everything!!!
Stayed 3 nights in May 2025

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay! I had a great experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience and can’t wait to return. Was the first adults-only resort experience for me and my wife and we loved it. All of our prior vacations have been as a family (ie. with our kids) and it was really nice to vacation without kids around. No splashing around in the pool, no constant calls for mommy, etc. The
Stayed 5 nights in Apr 2025

10/10 Excellent

Antoine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel I've ever started in
Stayed 5 nights in Mar 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure, everything was stupendous. The property is comfortable, well thought out, and coordinated. All of the staff were so attentive to our every need. The entire stay exceeded our expectations. Hotel Mousai made our honeymoon really special.
Stayed 4 nights in Apr 2025

2/10 Terrible

Michael Kelly

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
My wife and I stayed here for 12 days over our 6 year anniversary. While the rooms, views and some of the staff are incredible, we had some serious issues with our stay. Firstly, upon check in - my wife found a used condom underneath a chair. It was apparent that the room was not cleaned appropriately and this gave us a very bad taste in our mouth. While they changed us rooms, we still questioned the cleanliness of the property and what protocols were in place. This took over a day to sort out and was very frustrating as it was disturbing for us. The second issue we had was with our restaurant reservations. We had made several reservations that were never confirmed properly, and we were forced to scramble last minute for dining options on 3 occasions. We were mislead about the dining at Karuma, as we were told the only thing not included when spending the extra $45pp was the “Prime” items. This was not the case and several items that drew me into the restaurant were not included. The staff was also extremely rude at times, not serving us and flat out ignoring us despite tipping well. The food was also very inconsistent, even at the same restaurants. We had several fantastic meals and we had some very bad meals at the same restaurants with the same dishes. The property has a lot of potential but overall we did not enjoy our stay. We travel to Mexico 2-3 times a year and this was our worst experience to date from a 5 star resort. I’d write more but limited to 1500 letters
Stayed 12 nights in Mar 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and service! Best hotel in Puerto Vallarta
Stayed 7 nights in Mar 2025