Pros: Great views from the unit's large balcony and the rooftop pool, nice, large, and airy condo, easy access to all the restaurants and best things to do in zona romantica.
Cons: Noisy street, challenging glass door in the balcony, bizarre and convoluted elevator design in the building, no water bottles provided for the guests as a welcome gift.
The highlight though:
We were soured by an email we received almost 2 weeks after our checkout complaining that we stained a towel and the bed spread. We were being charged an exorbitant $2,311 pesos to replace an overly used towel and bed spread. This was very disappointing and seemed very shady. Firstly, it had been almost 2 weeks since our stay before they brought this up to our attention. How could we be sure when this happened?
Secondly, we did not recognize those stains and nor did we have anything on us that would have stained the bed spread specifically. Thirdly, those towels were overly used white towels and not of high quality, yet the charges were exorbitantly high.
Finally, this petty and shady complaint email put our experience in a very bad taste and our plans of returning to visit Puerto Vallarta and stay at this condo were in serious jeopardy.