The condo was beautiful, updated and very well decorated. Unfortunately, when we arrived, the condo was dirty. Food was left in the refrigerator and freezer, trash on the balcony and under the couch, dirty dishes in the cabinets, and dirty dishes in the dishwasher which did not work. When I notified management they did send someone to fix the dishwasher but did not offer to clean anything. Also, the condo lists that 2 chairs/1 umbrella come with the listing for the days you are there. When I called to add more to our order, I was told they were out of rentals so we did not even get ours that came with the listing. I questioned this twice with management and the first time their response was basically, “sorry but if they are out, they are out” and the next time I asked about a refund since I had to pay out of pocket with a different company, and they did not even respond. Again, we loved the condo and property at The Pointe but the cleaning service and managing company were very disappointing.