Embassy Suites by Hilton Franklin Cool Springs

3.5 star property
Hotel with free breakfast, near CoolSprings Galleria

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

Lobby
Lobby
Lobby
Restaurant
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

View in a map
820 Crescent Centre Dr, Franklin, TN, 37067
  • CoolSprings Galleria
    ‪1 min drive‬
  • The Factory
    ‪6 min drive‬
  • Franklin Theatre
    ‪8 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪27 min drive‬

Room options

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.2 out of 10
Wonderful
(82 reviews)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, One King Bed, Non-Smoking

9.2 out of 10
Wonderful
(28 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Non Smoking

  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

Deluxe Suite Two Double and One Sofa Bed Corner

9.0 out of 10
Wonderful
(22 reviews)
  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Allergy Friendly, Corner (2 Rooms)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, Accessible, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Standard Suite Two Double and One Sofa Bed Non-Smoking

8.4 out of 10
Very good
(79 reviews)
  • 506 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Presidential Suite, Non Smoking

  • 1496 sq ft
  • Sleeps 2
  • 1 King Bed

Premier Corner Suite, Two Double Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 592 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Non Smoking, Allergy Friendly (2 Rooms)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Franklin

Embassy Suites by Hilton Nashville South Cool Springs places you within 2 miles (3 km) of Aspen Grove Park and CoolSprings Galleria. This 250-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.

What's nearby

  • CoolSprings Galleria - 1 min drive - 0.9 miles
  • Aspen Grove Park - 2 min drive - 0.9 miles
  • The Factory - 6 min drive - 4.3 miles
  • Franklin Theatre - 8 min drive - 5.4 miles
  • Carnton Plantation - 9 min drive - 6.0 miles

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Culver's - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬4 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Hotel with free breakfast, near CoolSprings Galleria
Embassy Suites by Hilton Nashville South Cool Springs features an indoor pool, a 24-hour gym, and meeting rooms. Self parking is offered for USD 12 per day. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.
37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, sitting areas, and refrigerators are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Arabic, English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (16,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Dogs and cats only
  • 2 total (45 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

Is a free cancellation option available at Embassy Suites by Hilton Nashville South Cool Springs?

Embassy Suites by Hilton Nashville South Cool Springs offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Franklin Cool Springs?

As of Aug 10, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Franklin Cool Springs on Aug 17, 2025 start from $127.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Embassy Suites by Hilton Nashville South Cool Springs?

This hotel is located in Franklin, close to CoolSprings Galleria, Franklin Farmers Market, and The Factory. You'll also find Crockett Park and Aspen Grove Park within a short drive.

Is parking available on site at Embassy Suites by Hilton Nashville South Cool Springs?

Yes, secured parking is offered for USD 12 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Embassy Suites by Hilton Nashville South Cool Springs include a casino at the property?

No, Embassy Suites by Hilton Nashville South Cool Springs doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Nashville South Cool Springs?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Embassy Suites by Hilton Nashville South Cool Springs?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Embassy Suites by Hilton Nashville South Cool Springs?

No, there isn't a spa tub at this hotel.

Does Embassy Suites by Hilton Nashville South Cool Springs have a restaurant that serves breakfast?

Yes, Embassy Suites by Hilton Nashville South Cool Springs serves free buffet breakfast each morning from its restaurant.

Does Embassy Suites by Hilton Nashville South Cool Springs allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Nashville South Cool Springs for a fee of USD 75 per accommodation, per stay. A deposit of USD 75.00 per stay is collected.

Are there connecting rooms at Embassy Suites by Hilton Nashville South Cool Springs?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Embassy Suites by Hilton Nashville South Cool Springs?

The closest major airport to Embassy Suites by Hilton Nashville South Cool Springs is Nashville International Airport (BNA), which is 20.5 mi away (23 minutes by car). Another top airport is Smyrna, TN (MQY), which is located 26 mi away (33-minute drive).

Are there rooms with balconies at Embassy Suites by Hilton Nashville South Cool Springs?

No, there aren't any guestrooms with balconies at Embassy Suites by Hilton Nashville South Cool Springs.

Does Embassy Suites by Hilton Nashville South Cool Springs offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Embassy Suites by Hilton Nashville South Cool Springs.

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 547 out of 1002 reviews
Rating 8 - Good. 199 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 87 out of 1002 reviews
Rating 2 - Terrible. 60 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Tabea

Stayed 2 nights in May 2025

10/10 Excellent

Robert, Crowley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

David

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 2 nights in May 2025

8/10 Good

Don M. Mott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. They had a chef cooking onlets for everyone. The swimming pool was small and shut down when we were expecting to spend some of our time using it.
Stayed 2 nights in May 2025

10/10 Excellent

Tanya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good to stay place!

Even though it was just overnight, we had a great stay. The room was great, the food for breakfast was good, and the staff at the bar were great. The pool was good too. The only recommendation I would make is recarpet the place. In many areas I saw frayed corners and separations. This will not deter us from staying here again though.
Stayed 1 night in May 2025

6/10 Okay

James

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Francisco

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and amiable. The breakfast was great specially the option of custom made omelets! Dario and Carmen were very nice and attentive.
Stayed 5 nights in May 2025

4/10 Poor

Victoria

Traveled with family and small children
Disliked: Property conditions & facilities
Paid for parking, lights didnt work in the room, no sheets for the sofa bed, food was terrible for breakfast and dinner at the restaurant, and the air conditioner was really loud.
Stayed 1 night in May 2025

10/10 Excellent

Jewell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionally clean. Wonderful check in.

Stayed 1 night in May 2025

10/10 Excellent

Laura

Stayed 1 night in May 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, amenities
Location.
Stayed 1 night in Mar 2025

4/10 Poor

Tyler

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

8/10 Good

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room that was at the far corner of the property. We are old seniors and that was not considered.
Stayed 1 night in May 2025

10/10 Excellent

Tim

Stayed 1 night in Apr 2025

10/10 Excellent

ricardo

Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and family friendly. My family loved the breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Stayed 3 nights in Apr 2025

8/10 Good

Robert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The only complaint was the garbage by the ice machine was overflowing for a couple of days. Other than that we were completely satisfied!
Stayed 1 night in Apr 2025

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

jennifer

Traveled with partner
Disliked: Property conditions & facilities
Evening snacks were minimal and rooms are dark and dreary. The lighting is horribly dim and sad need some brighter lights!!
Stayed 1 night in Apr 2025

6/10 Okay

Britney

Liked: Staff & service
Disliked: Cleanliness
Staff was super nice. Breakfast bar was great. The room itself was not cleaned well at all though. We have stayed there a few times in the past and it was never a problem in the past.
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bailee was wonderful at check-in
Stayed 1 night in Apr 2025

4/10 Poor

Jonathan, La Vergne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why someone will decide to put breakfast food at some corner and you have to ask the cook at the kitchen for him to give you two pieces. If you can't do breakfast buffet, change your policies and let guest know. Pool was NOT heated even though the weather was 70s outside and it is still spring. This is the worst experience with Embassy Suites. Disappointing
Stayed 1 night in Apr 2025