Embassy Suites by Hilton Franklin Cool Springs

3.5 star property

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Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

Lobby
Lobby
Restaurant
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

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820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Broadway
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪21 min drive‬

Room options

Suite, One King Bed, Non-Smoking

9.4 out of 10
Exceptional
(31 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, One King Bed, Non-Smoking

8.4 out of 10
Very good
(5 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

2 bedroom 2 King Suite

  • 506 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

Presidential Suite, Non Smoking

  • 1496 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Accessible, Non Smoking

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (2 Rooms)

9.0 out of 10
Wonderful
(88 reviews)
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

  • Sleeps 4
  • 1 King Bed

Mobility Accessible One Bedroom King Suite with Tub

  • Sleeps 4

Hearing Accessible Premium King Suite

  • Sleeps 4

Mobility Accessible One Bedroom King Suite with Roll in Shower

  • Sleeps 4

Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

  • Sleeps 6

Mobility Accessible One Bedroom Two Double Suite with Tub

  • Sleeps 6

Mobility Accessible Premium Two Double Suite with Roll in Shower

  • Sleeps 6

Hearing Accessible King Suite

  • Sleeps 4

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Premium Suite, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Premium Suite, 2 Queen Beds, Corner

  • Sleeps 4
  • 2 Queen Beds

Two Room Corner Premium Two Double Suite

  • Sleeps 6

Two Room Pure Wellness Corner Two Double Suite

  • Sleeps 6

Two Room Pure Wellness Two Double Suite

  • Sleeps 6

Two Room Pure Wellness King Suite

  • Sleeps 4

Two Room Corner King Suite

  • Sleeps 4

Two Room Corner Two Double Suite

  • Sleeps 6

Two Room Premium King Suite

  • Sleeps 4

Two Room Premium Two Double Suite

  • Sleeps 6

Two Room Presidential Suite

  • Sleeps 2

Two Room Two Double Suite

  • Sleeps 6

Two Room Corner Premium King Suite

  • Sleeps 4

3 Room Family Suite-2 King Beds-Nonsmoking

  • Sleeps 4

2 Room Suite-1 King Bed Nsmk-Tub Shower Combo

  • Sleeps 4

Two-Room Premium King Suite-Non-Smoking

  • Sleeps 4

2 Queens Beds 2 Room Premium Suite

  • Sleeps 4

2 Room Corner Premium Suite With 2 Queen Beds-Non Smoking

  • Sleeps 4

Premium Two-Room Suite With 2 Queen Beds And Roll-in Shower-Mobility Accessible

  • Sleeps 4

2 Room Suite-1 King Bed Shower Only Nonsmoke

  • Sleeps 4

Two-Room Suite With 2 Queen Beds-Non-Smoking

  • Sleeps 6

2 Queen Beds 2 Room Corner Suite Nsmk

  • Sleeps 6

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About the neighborhood

Franklin

Embassy Suites by Hilton Franklin Cool Springs places you within 2 miles (3 km) of Aspen Grove Park and CoolSprings Galleria. This 250-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and a 24-hour business center.

What's nearby

  • CoolSprings Galleria - 1 min drive - 0.9 miles
  • Aspen Grove Park - 1 min drive - 0.9 miles
  • Vanderbilt University - 17 min drive - 19.3 miles
  • Broadway - 18 min drive - 20.2 miles
  • Grand Ole Opry - 24 min drive - 27.9 miles

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Chuy's - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Drake's - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Embassy Suites by Hilton Franklin Cool Springs features an indoor pool, a 24-hour gym, and meeting rooms. Self parking is offered for USD 12 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and a computer station.
37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sitting areas, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured self parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (16,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 2 2026 to April 30 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from December 13 2025 to April 18 2026 (completion date subject to change). The following areas are affected:
  • Dining venue(s)
  • Front desk
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Frequently asked questions

Is a free cancellation option available at Embassy Suites by Hilton Franklin Cool Springs?

Embassy Suites by Hilton Franklin Cool Springs offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Embassy Suites by Hilton Franklin Cool Springs?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Franklin Cool Springs on Apr 5, 2026 start from $174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Embassy Suites by Hilton Franklin Cool Springs?

This hotel is located in Franklin, close to CoolSprings Galleria, Franklin Farmers Market, and The Factory. You'll also find Crockett Park and Aspen Grove Park within a short drive.

Is there parking available at Embassy Suites by Hilton Franklin Cool Springs?

Yes, secured parking is offered for USD 12 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Embassy Suites by Hilton Franklin Cool Springs include a casino at the property?

No, Embassy Suites by Hilton Franklin Cool Springs doesn't have a casino.

Is there an indoor pool at Embassy Suites by Hilton Franklin Cool Springs?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM. Note though that pool facilities will be unavailable from February 2 2026 until April 30 2026 (subject to change).

What amenities will couples enjoy at Embassy Suites by Hilton Franklin Cool Springs?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Embassy Suites by Hilton Franklin Cool Springs have a hot tub?

No, this hotel doesn't have a spa tub.

Does Embassy Suites by Hilton Franklin Cool Springs have a restaurant that serves breakfast?

Yes, Embassy Suites by Hilton Franklin Cool Springs serves free buffet breakfast each morning from its restaurant.

Does Embassy Suites by Hilton Franklin Cool Springs allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Embassy Suites by Hilton Franklin Cool Springs for a fee of USD 75 per accommodation, per stay.

Does Embassy Suites by Hilton Franklin Cool Springs have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Embassy Suites by Hilton Franklin Cool Springs?

The closest major airport to Embassy Suites by Hilton Franklin Cool Springs is Nashville International Airport (BNA), which is 20.5 mi away (23 minutes by car). Another top airport is Smyrna, TN (MQY), which is located 26 mi away (33-minute drive).

Are there rooms with balconies that I can book at Embassy Suites by Hilton Franklin Cool Springs?

No, you won't find guestrooms with balconies at Embassy Suites by Hilton Franklin Cool Springs.

Does Embassy Suites by Hilton Franklin Cool Springs offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Embassy Suites by Hilton Franklin Cool Springs.

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 535 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 69 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

XUAN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was good, service is efficient. The room is spacious, but the extra blanket and pillow was poor quality. Since the property is under re-modelling, the center of the property was covered, not feels cozy.
Stayed 1 night in Dec 2025

10/10 Excellent

Tricia

Stayed 1 night in Jan 2026

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities
Great hotel the room was clean the staff were super friendly and helpful love the breakfast the omelettes are fantastic
Stayed 1 night in Dec 2025

2/10 Terrible

Edward

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The staff was excellent. The issues were that the room did not seem to be up to the Hilton quality that I expect. The bedroom 2nd bed was against the wall so there was only one way to get into bed. There was no working exhaust fan in the bathroom. The water pressure was not great. Also, at the open bar there was only one bartender resulting in long waits to get a drink.
Stayed 1 night in Dec 2025

2/10 Terrible

Shatala, Dallas

Stayed 2 nights in Dec 2025

10/10 Excellent

Bradley

Stayed 2 nights in Dec 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville
Stayed 2 nights in Dec 2025

6/10 Okay

Anthony

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor selection at the Managers reception and Hilton limits you to two drinks now. The hotel is undergoing major renovations and we were not told this until we received our check in notice the day of! The breakfast has been cut back to basic breakfast. I blame this hotel for that there is plenty of room to continue the big breakfast Embassy was known for in the past. Embassy is not a deal anymore the prices have gone through the roof but the quality has fallen drastically.
Stayed 1 night in Dec 2025

8/10 Good

Nick

The room was great!! It was very clean!! We were a little caught off guard by the construction,
Stayed 1 night in Dec 2025

6/10 Okay

Chris

Stayed 1 night in Dec 2025

10/10 Excellent

laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes to fresh breakfast. Hotel is currently under construction so that was a bit annoying
Stayed 1 night in Dec 2025

8/10 Good

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and bed very comfortable. Staff did an excellent job providing accommodation s around construction.
Stayed 1 night in Dec 2025

10/10 Excellent

Linda

Stayed 1 night in Dec 2025

8/10 Good

Jessie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was a little put off with the construction going on. They started first thing in the morning. Was an inconvenience with sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
La atencion increible, como bienvenida nos entregaron free 2 voucher de cocktail para disfrutar en el bar. Eramos 5 y la habitacion super amplia y comodas. Cada pedio fue atentido rapidamente. La pileta climatizad fue importante para disfrutar luego de un largo viaje. Desayuno, super completo!
Stayed 1 night in Dec 2025

10/10 Excellent

Kenny

Liked: Staff & service
Nice staff, clean room, great breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

RONALD E

Stayed 1 night in Dec 2025

2/10 Terrible

Retha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

DAMEON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel was awesome! They were going through a renovation and you wouldn’t have known! They were super accommodating and made everything very easy! Will stay here again
Stayed 3 nights in Oct 2025

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

John

Stayed 3 nights in Aug 2025

10/10 Excellent

Shawan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2025

10/10 Excellent

ian

Stayed 1 night in Nov 2025

2/10 Terrible

Lindsay

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel was old. The shower curtain wasnt long enough to not create a pool on the floor, beds were hard and uncomfortable, room wasnt very clean, microwave was gross, silverwear at breakfast was dirty, breakfast was mediocre at best, internest was crap, lots of construction noise due to them remodeling, very few workers spoke English making it hard to ask questions, pillows could hardly be considered pillows and thats to just name a few things. Its not wonder they give you free alcohol. They want you to forget all the issues.
Stayed 2 nights in Nov 2025