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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free cabanas, pool umbrellas
Property grounds
Children's activities
Front of property - evening/night
3 outdoor pools, free cabanas, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Place, Mazagua Aquatic Park
    ‪14 min walk‬
  • Place, Witches Beach
    ‪19 min walk‬
  • Place, Marina Mazatlan Golf Course
    ‪7 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Master Suite Ocean View

In-room dining

Master Suite Ocean View

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 419 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite Ocean View

8.6 out of 10
Excellent
(38 reviews)
  • Partial ocean view
  • 973 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Mazatlán

Located in Cerritos within a mile (2 km) of Witches Beach, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is within 2 miles (3 km) of Mazagua Aquatic Park. This 378-room, 4.5-star property has 3 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 0.7 miles
  • Witches Beach - 19 min walk - 1.0 mile
  • Marina Mazatlan Golf Course - 7 min drive - 2.4 miles
  • Cerritos Beach - 10 min drive - 4.3 miles
  • The Mazatlan Malecón - 14 min drive - 7.4 miles

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive

Restaurants

  • ‪Restaurante Las Gaviotas @ RIU Emerald Bay - ‬4 min drive
  • ‪Sport Bar Riu Mazatlan Emerald Bay - ‬19 min walk
  • ‪Kelly's Bar - ‬13 min walk
  • ‪The Bistro - ‬7 min walk
  • ‪Las Tres Islas Restaurant - ‬20 min walk

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Kitchenettes, sitting areas, and refrigerators are other standard amenities.
A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

Will I find all-inclusive rates at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

As of Mar 26, 2026, prices found for a 1-night stay for 2 adults at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive on Apr 13, 2026 start from $252, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to do around Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

This property is situated in Cerritos, close to Witches Beach, Cerritos Beach, and Galerias Mazatlan. You'll also find Mazagua Aquatic Park and Marina Mazatlan Golf Course within a short drive.

Is parking available on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is a spa located at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Armonia Spa is the property's spa and services include hot stone massages, beach massages, couples treatments, and body wraps.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive include a casino on the premises?

No, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What amenities will couples enjoy at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

There are many amenities for couples at this all-inclusive property, including in-room massages as well as a private beach and a beach bar.

Are there hot tubs at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have a restaurant that serves breakfast?

Yes, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Are there connecting rooms at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

The closest major airport to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is General Rafael Buelna Intl. Airport (MZT), which is 22.2 mi away (29 minutes by car).

Are there rooms with balconies at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, you won't find guestrooms with balconies at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 621 out of 1002 reviews
Rating 8 - Good. 203 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 46 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Iain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
My favorite place ever been going for 20+ years
Stayed 7 nights in Dec 2025

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great customer service and the food was great
Stayed 3 nights in Dec 2025

8/10 Good

Gloria Maria, Palmdale

Traveled with family
Liked: Cleanliness, staff & service
The rooms were outdated we asked for an Oceanfront view got partial.
Stayed 4 nights in Nov 2025

6/10 Okay

Aminmohamed

Stayed 7 nights in Dec 2025

8/10 Good

Tyler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
I liked the place, was a bit dated. Beach access was weird and not really a beach in front. Pool was awesome, food was good in the 2 restaurants aside from the buffet. Staff was mostly good. One guy Rodrigo at the front desk was super helpful when my wife lost her AirPods, he not only found them but had them delivered to another friend from our city in Mazatlan. He was awesome!
Stayed 9 nights in Nov 2025

10/10 Excellent

Janice Margaret

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing, very friendly and helpful. Halberto at the pool was an amazing waiter very friendly and quick to help. Buffet was not great, too many things covered in sauces. Would be good to have a better selection of meat, cheese, and fruit not every can eat spicy foods.
Stayed 14 nights in Nov 2025

8/10 Good

Dennis

Stayed 7 nights in Nov 2025

10/10 Excellent

Elaine

Stayed 7 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities
Hermoso lugar, excelente servicio . Todo el personal es muyyy atento y agradable
Stayed 3 nights in Dec 2025

10/10 Excellent

Edwin

Great service!
Stayed 5 nights in Nov 2025

10/10 Excellent

Jesus

Stayed 5 nights in Nov 2025

10/10 Excellent

Subhangi

Liked: Cleanliness, amenities, property conditions & facilities
The staff are absolutely incredible. 10/10 service
Stayed 4 nights in Nov 2025

8/10 Good

Holger, Edmonton

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff was amazing! Regardless of where on the resort all the staff were just amazing. So friendly and helpful.
Stayed 9 nights in Nov 2025

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very nice room, pool area, actually entire area was lacking in cleanliness, one day activities group just decided not to do the advertised activities
Stayed 7 nights in Oct 2025

8/10 Good

William

Traveled with group, Traveled with partner
Liked: Cleanliness
The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.
Stayed 5 nights in Nov 2025

4/10 Poor

Sergio

Liked: Cleanliness
Disliked: Staff & service
La calidad en general bajó mucho, los licores que incluían en el todo incluido antes eran de mejor calidad y había más variedad. El buffet terrible, 1 sola opción de guisado a parte del huevo, pocas opciones de proteína, la piña jamás estuvo fresca. En general aunque sigue habiendo buenas opciones en el menú la calidad y sabor de los alimentos bajo. En general la atención en emerald bay terrible, se noto la preferencia a los extranjeros, lo cual no pasó los días que fuimos de visita a PB Mazatlán, excelente atención ahí, el único lugar rescatable el sushi. Pedimos resurtido de aguas en el cuarto y jamás lo hicieron lo cual es ridículo porque igual podíamos pedir las botellas en el bar, pero a veces se necesitaba en la noche un extra. Extrañamos los rollitos primavera del bistro, eran muy superiores a los del sushi, de haber tenido incluso batas en la habitación a que no cambien las toallas cuando se dejaban en el suelo, las volvían a dejar húmedas dobladas
Stayed 4 nights in Nov 2025

8/10 Good

Karen Carpenter

Liked: Cleanliness, staff & service, amenities
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
Stayed 5 nights in Nov 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
We have been coming here for many years, and while not as good as it once was (nothing is it seems, post COVID) we still very much enjoyed our stay. Check-in was seamless and we got a great room (Thank you desk staff Ismael and Fernano). Property is beautiful and mostly well maintained, staff are generally very friendly and helpful. The pool staff (shoutout to Julio!) are readily available and keep your drinks full and food coming. That said, the All inclusive is expensive for the quality of food available. Mind you we haven’t been anywhere else of late, so our perceptions may be way off. Also, it looks like a major storm decimated the beach in the last year and it is inaccessible. Not the resorts fault, but it was certainly a surprise. We will be back next year but will likely look at different options in the future.
Sunset
Poolside
Stayed 1 night in Nov 2025

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!
Stayed 6 nights in Oct 2025

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool jungle vibe with big iguana’s chilling by the pool.
Stayed 5 nights in Oct 2025

10/10 Excellent

Danelle, Federal Way

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had two reservations our first reservation. They were going to give us an upgrade but we chose to stay in a Junior suite so we wouldn’t have to move. Also, Fernando at the front desk worked very hard so that my mom and sister would be able to be in the same building with us since they were arriving a couple days later. He went above and beyond and I feel that Pueblo Bonito did an outstanding job making us feel like we were valued. This is our seventh year here and we will continue to come back as long as we are welcome.
Stayed 2 nights in Oct 2025

10/10 Excellent

william r turner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is amazing. the staff is even more amazing. beautiful, lush and green. the all inclusive drinks were rather basic and mostly juices and soda fillers. the food was great for me. i am not a food snob. some will not like it, im sure. i liked the rooms. they have a mexican vibe to them, which i really liked. the beds were a little firm.
Stayed 7 nights in Oct 2025

10/10 Excellent

Juvenal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mui bien muchas ganas estubo muy bonito y me gusto que pudimos ir al pueblo bonito Masatlan muchas
Stayed 3 nights in Oct 2025

10/10 Excellent

Ismael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Linda estancia

La vista al mar, era parcial, la habitacion estaba grande y comoda, la cocina en excelentes condiciones, ya no hay mucha playa para estar!! No se si sea por el mar o hayn hecho nas construccion.. fue lo unico que me falto mojarme los pies en la arena
Cocina muy linda
Stayed 2 nights in Oct 2025

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