I rented this house for 21 days for Christmas. I only spent two nights in this house due to the number of cockroaches this house has. The quality of the blankets they have (I had hives for those two nights) was another reason why I couldn't stay one more night. I had to stay at friends houses/hotels for the rest of my vacation. Double expense for us.The staff couldn't do anything about the blanket issue because I didn't mention it within their established time frame for receiving complaints.The “cleaning staff” was sent over to find evidence to support another cleaning (apparently dead roaches all over the house was not enough evidence of a filthy place) and they didn’t approve another cleaning or even remove the dead cockroaches they saw when they were there. There only offer at that point was a new set of sheets (my complaint was never about the sheets). With the issue of cockroaches, they only said that it was because they had fumigated (they didn't let me know prior to my arrival) and they could fumigate again..Wow! I was traveling with 2 young kids! How safe will a fumigation be in Mexico? I don't know, and I didn't want to find out. Maybe that was the issue with my hives/rashes? Who knows. In general the house does not feel clean at all.Dealing with this house consumed too much of our family vacation time. I had to text them,dropped off keys,sending photos of the roaches, all of this while I was on Christmas vacation. I didn’t even receive an apology nor any a discount.