4/10 Poor
Allison O., Kailua, Hawaii
Apr 24, 2025
Wouldn't Recommend Staying At Complex
Couldn't check in timely because it hadn't been cleaned yet; but, they worked hard to get it done. Immediately ran the dishwasher to clean dishes for our use - it backed up in sink. Ran disposal to help it go down, but a ton of food came up instead - DISGUSTING! No hot water because it's a tiny, hidden water heater under the sink! Two bathrooms for nothing-only one can shower at a time and you need to let water heat up in between. No help with sink until next day, so we had to go out to eat, even though we had groceries for dinner. Had to call again next day to get it unclogged. Maintenance saw faucet broken; came in next day while we weren't in unit to fix. No a/c so it gets really hot with the Kona heat. Wooden building so front bedroom hard to sleep with people walking/running right outside window. Noise from street at all hours of the night (not unit's fault) also makes it hard to sleep. Master bedroom is closed by sliding doors, so privacy is an issue if not staying with only family. BBQ's aren't maintained either. Only reason we chose this location is the ability to park two cars, although parking lot is a mess, it did it's job. We left the unit three days early as we had had enough. The "host" or "property manager" is not in Hawaii, so it's an absolute pain to deal with problems. No supplies at all so you have to provide everything yourself. This is like a hotel that doesn't provide hotel amenities (i.e., 24/7 assistance when problems arise.)
Allison O.
Stayed 7 nights in Apr 2025