Northwestern Hawaiian Islands Vacation Packages

I don't like the idea of not having any staff on site, to talk to anyone you need to go to the kiosk and request to FaceTime a rep. This complicates s lot more than you'd think. We did not end up staying bettee because the first room smelled so bad a raw sewage. All the pipe water traps had gone dry and sewer gasses had filled the room. We went to the kiosk to explain the problem, but because there are no people on site we had to wait 30-45 minutes for someone to walk to the property to check it out. She confirmed the issue and they moved us to another room, however, had not been and could not be cleaned (because therebis no on-site staff) and the air conditioner in this room was legit black from lack of service and the walls had mold on them because of this (I am an HVAC contractor, so i have experience in this matter). They did refund our money but that was a battle that took like 2 hours before they agreed and another week to get our money back. Also, you have to pay for parking which we were never told until after we checked in. And getting in and out of the parking lot is very difficult due to blind traffic.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Communication from the host via hotels.com was unusable. At check in they photographed my DL (which I don’t care for) and required a large deposit be placed on my credit card or pay a smaller non-refundable amount up front. I don’t care for hidden charges. Prior to checkout I received an email that stated that if not out by 11AM they would charge an additional substantial amount. Their communication is couched in friendliness, but I didn’t get that impression in reality.

I loved the property, the breakfast buffet was on point. The room was so so....it just didn't match what you walked into when you entered the hotel. We caught the bus a lot....the stop was right out front...and the free trolley into south beach was out front. The staff was amazing. They need to put microwaves in the room. We had food and couldn't heat it up...so we ended up throwing it away. Other then that Miami doesn't owe us nothing....we would stay there again.