We requested an early check in, but that was not available. So we showed up right at our 4:00 check in time to find the cleaners still there. They would not finish until 4:30, so we sat outside after a 4 hour drive with crying children waiting for them. Strike 1.
Location of house is excellent. We are Incline Village veterans, so walking distance from Burnt Cedar could not be better.
After exploring all rooms of the house, we discovered one of the bathrooms had not been cleaned, and it still had an unflushed toilet with a turd in it. Disgusting, Strike 2.
Beds are old and springs are very loud. Could not turn over without waking the house.
TV is old, and Roku does not connect to the internet, making the TV unusable.
Kitchen has amenities needed for eating and cooking.
Living room is big and comfortable enough for a big family to relax.
We receieved $100 credit for the inconvenience of check in, but were questioned on our report of an unclean bathroom. Strike 3.
Customer service was atrocious. Would never deal with this company (Vacasa) again.