Nicole was very responsive to all emails prior to, during and after our stay. The house is a very well appointed home away from home with just about everything one would need. It was clean, situated in a quiet neighborhood, close to grocery and drug stores, fast food options and more. My family is planning on returning to Texas next year and we are considering staying, again, if minor upgrades are made. All in all, it was a great experience and I can see why she has the high number of positive reviews.