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Melia Cozumel All Inclusive

4.0 star property

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Photo gallery for Melia Cozumel All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Property video
Exterior
View from room
42-inch plasma TV with satellite channels, TV, books

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Carretera Costera Norte KM 5.8, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪14 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪15 min drive‬
  • Place, Chankanaab National Park
    ‪29 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪14 min drive‬

Room options

View all photos for Melia Ocean View

Melia Ocean View | Down comforters, minibar, in-room safe, desk

Melia Ocean View

8.8 out of 10
Excellent
(93 reviews)
  • Ocean view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for The Level Royal Suite

The Level Royal Suite | View from room

The Level Royal Suite

9.2 out of 10
Wonderful
(23 reviews)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for The Level Grand Premium

Down comforters, minibar, in-room safe, desk

The Level Grand Premium

9.0 out of 10
Wonderful
(51 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean Front

View from room

Junior Suite Ocean Front

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 Bedroom, Oceanfront

View from room

Premium Suite, 1 Bedroom, Oceanfront

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Level Family Junior Suite

Down comforters, minibar, in-room safe, desk

The Level Family Junior Suite

  • Sleeps 6
  • Free WiFi

View all photos for The Level Royal Suite

Bathroom | Eco-friendly toiletries, hair dryer, towels

The Level Royal Suite

  • Sleeps 2
  • Free WiFi

View all photos for Room Premium with Ocean View

Down comforters, minibar, in-room safe, desk

Room Premium with Ocean View

  • Ocean view
  • 473 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for The Level Family Junior Suite

View from room

The Level Family Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 925 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Melia Room Garden View (2+1)

View from room

Melia Room Garden View (2+1)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Melia Room Garden View (2+2)

View from room

Melia Room Garden View (2+2)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Melia Room Sea View (2+2)

Down comforters, minibar, in-room safe, desk

Melia Room Sea View (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Melia Room Sea View (2+1)

Down comforters, minibar, in-room safe, desk

Melia Room Sea View (2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for The Level Grand Premium (2+2)

Down comforters, minibar, in-room safe, desk

The Level Grand Premium (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for The Level Grand Premium (2+1)

Down comforters, minibar, in-room safe, desk

The Level Grand Premium (2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+2)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+1)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for The Level Family Junior Suite (2+4)

View from room

The Level Family Junior Suite (2+4)

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free WiFi

View all photos for The Level Family Junior Suite (2+2)

View from room

The Level Family Junior Suite (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for The Level Family Junior Suite (2+3)

View from room

The Level Family Junior Suite (2+3)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (Premium 2+2)

View from room

Junior Suite (Premium 2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Premium 2+1)

View from room

Junior Suite (Premium 2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Melia Garden View

Down comforters, minibar, in-room safe, desk

Melia Garden View

8.6 out of 10
Excellent
(85 reviews)
  • Garden view
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

About the neighborhood

Cozumel

Located in Zona Hotelera Norte, Melia Cozumel All Inclusive is within a 10-minute drive of popular attractions such as Museo de la Isla de Cozumel and San Miguel Church. This 209-room, 4-star property welcomes guests with 2 outdoor pools, 4 restaurants, and a 24-hour gym.

What's nearby

  • Playa San Juan - 14 min walk - 0.8 miles
  • San Miguel Church - 12 min drive - 4.6 miles
  • Isla Cozumel Biosphere Reserve - 15 min drive - 3.3 miles
  • Chankanaab National Park - 29 min drive - 11.5 miles
  • Chankanaab Beach Adventure Park - 30 min drive - 11.5 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬1 min walk
  • ‪El Cozumeleño Beach Resort - ‬3 min walk
  • ‪La Monina Restaurante & Beach Club - ‬5 min drive
  • ‪Las Gaviotas - ‬8 min walk

About this property

Melia Cozumel All Inclusive

Guests of Melia Cozumel All Inclusive enjoy 2 outdoor pools, karaoke, and a children's pool. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a 24-hour gym, free WiFi in public areas, and an outdoor tennis court.
Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other amenities include minibars, safes, and phones.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Embarcadero Beach Bar
  • El Isleño Swim Up Bar
  • Fish House
  • Mole
  • Mole Snack BAr

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Games
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Snorkeling

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 577 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melia All Inclusive Golf & Resort

Melia Cozumel All Inclusive Golf & Beach Resort

Melia Cozumel Golf Beach

Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel

Melia Cozumel All Inclusive Golf And Beach Resort

Meliá Vacation Club Cozumel All Inclusive

Meliá Vacation Club All Inclusive

Meliá Vacation Club Cozumel

Meliá Golf All Inclusive

Meliá Cozumel Golf

Melia Cozumel All Inclusive Golf & Beach Hotel

Resort Melia Cozumel

Melia Cozumel All Inclusive Golf Beach Resort

Meliá Cozumel Golf All Inclusive All-inclusive property

Meliá Golf All Inclusive All-inclusive property

Melia Cozumel

Meliá Cozumel Golf All Inclusive

Melia Cozumel Golf All Inclusive

Melia Cozumel All Inclusive Cozumel

Melia Cozumel All Inclusive All-inclusive property

Melia Cozumel All Inclusive All-inclusive property Cozumel

Frequently asked questions

Are there all-inclusive options at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and mini golf.

How much does it cost to stay at Melia Cozumel All Inclusive?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Melia Cozumel All Inclusive on Jun 28, 2026 start from $317, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What can I see near Melia Cozumel All Inclusive?

This property is situated in Zona Hotelera Norte, just steps from Playa San Juan. You'll also find Isla Cozumel Biosphere Reserve and Cozumel Museum within a short drive.

Is parking available on site at Melia Cozumel All Inclusive?

Yes, self parking is offered for free at the property.

Is a spa located at Melia Cozumel All Inclusive?

YHI Wellness Center is the property's spa and services include sports massages, hot stone massages, reflexology, and couples treatments.

Does Melia Cozumel All Inclusive have a casino?

No, Melia Cozumel All Inclusive doesn't have a casino.

Is there an indoor pool at Melia Cozumel All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Melia Cozumel All Inclusive a good place to stay for couples?

This beachfront property offers many amenities for couples such as 4 restaurants and 2 outdoor pools with some guestrooms featuring a private hot tub.

Does Melia Cozumel All Inclusive have a hot tub?

No, this property doesn't have a spa tub.

Does Melia Cozumel All Inclusive have a restaurant with a breakfast menu?

No, Melia Cozumel All Inclusive doesn't have a restaurant that serves breakfast.

Does Melia Cozumel All Inclusive allow pets to stay for free?

No, pets aren't allowed at Melia Cozumel All Inclusive though service animals are welcome.

Does Melia Cozumel All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

Where is the closest airport to Melia Cozumel All Inclusive?

The closest major airport to Melia Cozumel All Inclusive is Cozumel Intl. Airport (CZM), which is 4.2 mi away (11 minutes by car).

Are there rooms with balconies that I can book at Melia Cozumel All Inclusive?

Yes, some guestrooms at this property offer either a balcony and a terrace where guests can enjoy ocean and garden views.

Does Melia Cozumel All Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Melia Cozumel All Inclusive.

Melia Cozumel All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1072 reviews
Rating 8 - Good. 279 out of 1072 reviews
Rating 6 - Okay. 124 out of 1072 reviews
Rating 4 - Poor. 50 out of 1072 reviews
Rating 2 - Terrible. 23 out of 1072 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Colton

Traveled with group
Very clean room and AC in the rooms were cool. The AC in the buffet and lobby was mixed but overall good. Specific staff shoutout to Guadalupe, Lupe, and Angela from the buffet. They were FANTASTIC and very attentive during the time we stayed. The next staff on the property by far!
Stayed 7 nights in Apr 2026

8/10 Good

Arlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and the overall joyful atmosphere of the resort are wonderful. the pools and sandy beach are great. Diego helped everyday on the beach, and Luis kept the pool bar drinks flowing. plenty of hot water for showers. it was easy to receive reservations at the ala cart restaurants. the elephant in the room is the seaweed & mangrove grass. they work each day to remove it, but the first 50ft of water remains brown. after that, beautiful shades of blue. a 500 ft walk down the beach takes you to clear water. there is also a hippo in the pool, but he is a slide. the food is even better than I remember from past stays. i was surprised to find that the catamaran use was an add on fee, but that misunderstanding is not the fault of Melia, as I booked through a third party description. I had a fantastic hour of sailing with Memo as my guide. we enjoyed our relaxing days at the Melia. sand, sun, pool, dining- it was a good time!
Stayed 4 nights in Apr 2026

10/10 Excellent

Denea Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2026

8/10 Good

Thomas Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need Light Beer! For people that love light beer! Everything else was great!
Stayed 7 nights in Mar 2026

10/10 Excellent

Craig James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2026

10/10 Excellent

Brandi

Liked: Cleanliness, amenities, property conditions & facilities
Everything!! Staff, room, beach, food, drinks!!!
Stayed 3 nights in Feb 2026

10/10 Excellent

Chad A

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness
Stayed 7 nights in Feb 2026

8/10 Good

Dmitri

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Melia was excellent for our stay. The location is at the northern most tip of the island so it can be a tad windy and the water in front of the hotel can go murky. The beach itself was excellent with plenty of seating and sand to play in. The highlight of Melia is the staff. We had exceptional service at every turn. The beach drinks were served by Christian who was always around and running back and forth getting the drinks to you. At night the beach security was done by Ramone who was friendly and always had a smile. When it came to resturants, the food was top notch with plenty of options and always served with a smile. Family had some picky eaters and they came away smiling. No issues with any upset tummys and we ate everything there was to eat. There are many activities for kids (basketball, shuffleboard, mini golf) along with a kids club if you want to ditch them. Transportation to the Hotel takes 15min from the airport and the cost is 300mxn. I would recommend walking outside the airport towards the traffic circle and there is a line up of taxis. You can book a shuttle at the airport but will pay around 30usd per person. The snorkeling at the resort is mid. The water is a bit murky. But if you walk over to the break wall in front of Westin Hotel, the water is clear and that are tons of fish to look at. Check-out the wall itself as it's teaming with life. Overall an excellent choice and would recommend for families, not a party resort.
Stayed 7 nights in Feb 2026

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was calm and relaxing! Our room had beautiful view within steps of the beach. The beach bar staff were incredibly accommodating and wonderful to talk with. We enjoyed our stay and would recommend this resort to others looking for a relaxing vacation!
Stayed 5 nights in Feb 2026

8/10 Good

Patricio

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff were excellent and the beach and pool areas were great
Stayed 3 nights in Feb 2026

2/10 Terrible

Erica Lynn

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Service was rough. Rooms are needing severe upgrades. Beds and pillows were very uncomfortable. Food and drinks were not appetizing. Things close early, only thing open majority of the time was a sloppy buffet. You have to make reservations for the restaurants and when we tried there was no available times for days, along with the cabanas. For this kind of experience don’t even waste your time and money. We went with 3 other couples and nobody enjoyed their stay unfortunately.
Stayed 7 nights in Feb 2026

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our third stay with our family and once again, nothing but good things to say about this resort. The location, grounds, staff and food are all amazing and we will definitely be visiting again in future.
Stayed 7 nights in Feb 2026

8/10 Good

George

Clean rooms and overall good food. The restaurants missed the mark but
Stayed 7 nights in Feb 2026

8/10 Good

Ian

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Gardenview room. It was an older room in need of an upgrade. Beach was good - lots of sargassum which was being cleaned up daily. Food was okay. Restaurants were good. Service was okay. The hotel location was good. We walked to town multiple times.
Stayed 12 nights in Jan 2026

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location, stars and facilities
Stayed 2 nights in Feb 2026

10/10 Excellent

James

Stayed 6 nights in Feb 2026

6/10 Okay

Geoffrey

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The good staff, room, staff, and regular restaurant servers, beautiful beach, reception area. Good food in seafood à la carte.The bad food in the regular restaurant, pool should be heated too. Cold doesn’t get enough sun, you have all the makings of the great resort except your food needs to be improved a lot. It’s pretty bad.
Stayed 14 nights in Jan 2026

8/10 Good

Anthony Scott

Liked: Cleanliness, property conditions & facilities
We have stayed here many times over the past 20 years, and found this year was indeed the cleanest I have ever seen @ the Melia. We finally got a great room oceanfront! I have over 25 years in Quality & continuous improvement. There are opportunities for improvement needed in food preservation. Most if not all prepared food was cold. Even at opening of buffet hour food was cool. People were pretty good about returning the covers on the skillet pans, but heat to them is inadequate at best. I realize buffet style is a challenge, but the current process greatly needs improvement. I would think warming lights much lower to the food may be worth while. It is my understanding that there are new owners. I would challenge them to secure a higher temperature for prepared food. Perhaps monitoring the temperature in several areas and gathering the data first would help you decide other means of improvement.
Stayed 7 nights in Feb 2026

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff
Stayed 7 nights in Feb 2026

6/10 Okay

Reuben

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property itself is beautiful and the beach is absolutely stunning. The drinks were consistently great and one of the highlights of the stay. You will have to ask for a double to equate to a normal drink. The grounds are well maintained and the setting is very relaxing. Unfortunately, the overall service experience did not match the setting. The majority of the staff seemed disengaged and uninterested. Our assigned concierge, Gerardo, was not helpful - I messaged him multiple times with questions and either received no response or a reply the following day, which made planning difficult. The buffet was also disappointing. The food was consistently cold and the selection was very limited at most meals. While the location and beach are fantastic, the level of customer service did not meet expectations. For the price point, I would likely choose a different property next time with stronger service and better dining options.
Stayed 3 nights in Feb 2026

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We have gone to the Melia for years now. We were terribly disappointed in the food. My fiance got food poisoning and has been terribly sick for 2 weeks so far. Then they charged us $50.00 to change the sheets from the mess he made. The wait staff in the buffet was not near as friendly or accommodating as in years past. The service at the bar was wonderful. Willian did a fantastic job as always.
Stayed 7 nights in Jan 2026

6/10 Okay

Aldo, Cedar Park

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Staff was great. Room cleanliness need to improve. Two out of three days they ran out of bacon for breakfast. One day, they ran out of jalapenos. Dinner at the show was served cold, soup and chicken breast. Only allowed to select a restaurant for dinner once during our three night stay. The dinner at Fish house was the best through our stay. Limited and cheapest brands of alcohol unless you upgrade to what is called "Level" Old building, needs to be upgraded.
Stayed 3 nights in Feb 2026

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room with an awesome shower, the bed was firm and very comfortable. The view from our room balcony was excellent and all the staff was super helpful and attentive.
Stayed 8 nights in Jan 2026

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 4 nights in Jan 2026

10/10 Excellent

Peter

Stayed 7 nights in Dec 2025

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