When I arrived, I was charged an additional nonrefundable $50 for my cat, despite that I already mentioned the cat under accommodations. Only ice was available on the 6th floor, so I proceeded to look for a vending machine but got locked out when using the stairs. Every floor I tried was locked, so I went down to the bottom and found that the ground floor had an emergency exit to the street but that was it. I had to call the lobby twice before management came to let me in. The next morning, I spoke to the manager, who informed me that she was there the night before but was never informed of the situation. That was awful to hear, because I pleaded with two staff members to ensure that there are signs on every stairway as soon as possible. She also told me that those are supposed to be unlocked. All she did to apologize was to give my daughter and me a snack and a drink. While I appreciate the gesture, I don’t think she understood how serious of an issue that could’ve been. I had to descend six flights of stairs if I had needed to go through the emergency exit for any reason. That is so unsafe.
When I booked the hotel, I didn’t realize it would be full of golfers. It seems that that is a regular occurrence, which is not something I would consider good or bad. It probably affected the prices. The shower also didn’t drain well but worked sufficiently. All of the soaps are Dove, which can be an issue. The only drinks and snacks are on the bottom floor. The breakfast buffet good.