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Best Western Royal Plaza Hotel & Trade Center

3.0 out of 5.0

Recent guest reviews

Excellent hotel for the money the staff is very good terms very clean excellent location

Very nice and clean hotel Staff is very professional and very helpful

The hotel and conference center worked perfectly for stay and conference.

I thought due to its role in conferences, it might be great, but not so. Rooms need updating and heating system loud and either too hot or too cold.

Check in was not as friendly as most hotel. Had to stand there several minutes before being acknowledged by 2 guest services reps. The rep talked so fast I could barely understand him, like he couldn't be bothered. No frig in room, Tiny beds with old bedspreads. Bathroom was clean and decent, but the door looked like it was from the 60s and in need of at least sanding and painting. Hallways were dark and dingy. Had a drink at hotel bar which was empty but still looked a mess - dishes on bar, unvacuumed, Breakfast was complimentary breakfast buffet, which was decent. Took 5 minutes to be acknowledged and seated, even though a bus boy (man) walked by us and looked right at us. Waitress was nice but her shirt was so old and stained it was really unappealing before eating. Would not stay again.

Stayed on business. Decent hotel. Good food available on site.

It was a good stay. The thing that was the most difficult was the people that are at the front desk were not there as I walked in. Another patron had come down to the desk as I walked in. We both had to wait for several minutes until someone came out to the desk. I have never experienced this before.

Great visit. Convenient, all was right there. Plenty of room for all the events.

excellent stay, close to shopping and dinner. clean room, nice breakfast buffet. very quite. excellent guest service.

I just like to talk about the pool because I chose it more for the pool, but unfortunately could not take advantage it, because the pool was freezing! Only at this point I have to complain.

I had a great trip hotel was very good in all aspects had a good experience at check in restaurant was good and friendly

Very comfortable and the staff was very friendly . The bed was extremely comfy. Bathroom was clean and just oveal a great place to stay.

Despite the somewhat longer distance from central Boston than I expected, this Best Western was a very comfortable, clean, and friendly hotel option. The value in particular, while not phenomenal, was solid and I would certainly stay here again if I was taking a similar trip to the Boston area.

We needed a hotel for the night and knew nothing about the hotel except it's location. It's a very attractive place. Price was great, hotel staff were very nice, and enjoyed the full breakfast the next morning. The room service sandwich was less than mediocre. Aside from the sandwich, we would come back again!

Just slept over for family visit. Everything was fine.

Convenient for our trip also the cheapest in the area.

Very old, needs updating. Difficult to get coffee or snack on off hours. The bar is open, but little else. Beds are comfortable, but towels are old and stained. Needs a bit of new, it seems to be an old rambling center that is not used much anymore. It is a good place for the Convention however due to the large size of the Hotel. Just some cosmetic and safety updates would be good. (One electric plate was loose and could fall off.) Staff are nice. Pam Williams

Check in was quick but with the up grade gave me the wrong key but corrected after a visit to the room that the key wasn't for. Balance of the stay was good. They allowed a late checkout with out an issue. Business center worked well and a person was there to help if needed. I would stay there on my next trip.

All front desk, restaurant, maintenance and room service staff were both courteous and professional. Hot & cold breakfast buffet, included with room, was average. Assorted dry cereals & yogurts were good as well as coffee, juices, breads & fresh fruits. Wake-up calls were on time and room wi-fi connected without interruption...initial room had to be changed as the telephone did not work. Done quickly. Elevator inspection expired 01/31/2014 (we stayed 04/14/2014). Some staff will smoke right outside the main entrance which leads to secondary smoke as you enter the main lobby. Smoke also makes it's way into the main lobby as the doors open. I would look into the Embassy Suites right next door.

I enjoyed my stay at this hotel very much. The staff was very helpful and friendly throughout my stay.

Room options

Standard Room, 2 Double Beds, Accessible, Bathtub

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Guest reviews for Best Western Royal Plaza Hotel & Trade Center

Everyone (9) Business (13) Couples (9) Family (16) Friends (2) Other (2)
5

excellent hotel

Everyone

Excellent hotel for the money the staff is very good terms very clean excellent location

By on Aug 24, 2017

5

great staff and hotel

Everyone

Very nice and clean hotel Staff is very professional and very helpful

By on Apr 6, 2017

4

great location

Everyone

The hotel and conference center worked perfectly for stay and conference.

By on Mar 21, 2017

3

just ok.

Everyone

I thought due to its role in conferences, it might be great, but not so. Rooms need updating and heating system loud and either too hot or too cold.

By on Nov 18, 2016

3

very outdated hotel in need of serious attention.

Everyone

Check in was not as friendly as most hotel. Had to stand there several minutes before being acknowledged by 2 guest services reps. The rep talked so fast I could barely understand him, like he couldn't be bothered. No frig in room, Tiny beds with old bedspreads. Bathroom was clean and decent, but the door looked like it was from the 60s and in need of at least sanding and painting. Hallways were dark and dingy. Had a drink at hotel bar which was empty but still looked a mess - dishes on bar, unvacuumed, Breakfast was complimentary breakfast buffet, which was decent. Took 5 minutes to be acknowledged and seated, even though a bus boy (man) walked by us and looked right at us. Waitress was nice but her shirt was so old and stained it was really unappealing before eating. Would not stay again.

By , from Rochester, NY on Apr 19, 2016

3
Everyone

Stayed on business. Decent hotel. Good food available on site.

By on Apr 15, 2016

4

last minutes reservation to weather a storm!

Everyone

It was a good stay. The thing that was the most difficult was the people that are at the front desk were not there as I walked in. Another patron had come down to the desk as I walked in. We both had to wait for several minutes until someone came out to the desk. I have never experienced this before.

By on Apr 7, 2016

5

clinic headquarters.

Everyone

Great visit. Convenient, all was right there. Plenty of room for all the events.

By , from Maine on Mar 21, 2016

4

nice hotel

Families

excellent stay, close to shopping and dinner. clean room, nice breakfast buffet. very quite. excellent guest service.

By on Mar 5, 2016

4

this is nice hotel, i like!

Everyone

I just like to talk about the pool because I chose it more for the pool, but unfortunately could not take advantage it, because the pool was freezing! Only at this point I have to complain.

By , from M on Feb 14, 2016