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Recent guest reviews

The hotel was clean, room was nice. My 2 issues are, when I arrived, they told me they could not find me in the system for a reservation. I showed paper and they still could not find me. Took them a bit. Second thing, I requested a roll away bed and it was not there. I asked the front desk and they said they could not provide me with one that night and I had to ask again in the morning as they didn't check the notes. Overall, I would stay again as it was clean, and the 1 gentleman at the front, I believe supervisor, was very nice.

You get what you pay for... pretty middle of the road, but was safe, decent breakfast included. Must say though, Jeff (from Worcester) who works in the restaurant is VERY friendly. Kudos.

The staff was very pleasant and accomodating. The rooms were super clean and well kept. The pool area was great. Although there was some remodeling being done I believe the end result will be beautiful. What I would reccomend is getting better comforters for the beds and also the toilet was a little slow flushing. Overall a fantastic experience. Would definately return.

My family and I stayed one overnight at this property for my son’s 13th birthday. All he wanted was to hang out with his friends by the pool and enjoy some quality time. I rented two adjoining rooms. For the price, I think it was excellent! The rooms were clean, the pool was big enough for the boys, and the hot and cold breakfast was above my expectations. The staff was attentive and super friendly as well.

Older and dated which is fine but the staff was very rude with check in.

It was hard to access from the highway. Otherwise it was fine.

Pet friendly, kid friendly - swimming pool - lovely breakfast!

Everything was great except the heated pool. Pool was very cold and the whole thing looked very old. Overall it was a pleasant stay. The service at the breakfast cafeteria is fantastic, especially the mister from Africa whose name I can't remember :) (Kenani?) Room was clean, and everything was in perfect order. The only thing is that the whole hotel is kind of old and has this "old man vibe" but overall a good stay. Should be cheaper though.

Staff is very nice & friendly management. Bar is there for customer convenience.

Have stayed at this property multiple times in last 8 years. Sad descent of the property.....never saw anyone at front desk....guests always waited for someone to come from back office to be assisted. Toilet continuously ran. pillows small. no real upgrades in last 8 years.....much more competitor availability which noticed

Property is fine but the stuff is what makes it wonderful to stay there

it was okay and that's all i really have to say. i wish tere was a way to unsubscribe from these emails.

Nice hotel safe clean and comfortable,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Hotel was clean and updated rooms. Water pressure was dim and the buffet breakfast was merely lukewarm. Other than that, a great stay.

Nice hotel with easy access to major highway. Stayed overnight on the way to Maine. Hotel rooms were newly renovated and very nice. Hotel staff was extremely pleasant and helpful. Location was set back off the roadways and was a very quiet spot. Breakfast was included and had several hot precooked options ( eggs, french toast, home fries, bacon). Waffle maker, cereals, pastries, bagels, juices, coffee, etc. Indoor pool was small but very well maintained. Would definitely recommend this hotel. We had 2 adults and 2 college students in our party. Everyone was happy with this stay.

Boston Post Rd W Marlborough MA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Apex Entertainment Center is a short stroll from Best Western Royal Plaza Hotel & Trade Center, and other popular attractions like New England Sports Center are within a few miles (5 km). This 3-star hotel welcomes guests with 431 rooms and conveniences like an indoor pool, free self parking, and a fitness center.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.


Rooms

The 431 rooms are recently renovated and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect to find TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards, desks, and wardrobes or closets are also standard. Housekeeping is available on request.


Property features

Guests staying at Best Western Royal Plaza Hotel & Trade Center enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include conference space, a 24-hour business center, and an arcade/game room.

Room options

Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

2 Double Beds | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 2 Double Beds, Accessible, Non Smoking

3 Double Beds | Sleeps 4

Guest reviews for Best Western Royal Plaza Hotel & Trade Center

Everyone (20) Business (11) Couples (4) Family (17) Other (2) Friends (1)
4
Family with small children Family

The hotel was clean, room was nice. My 2 issues are, when I arrived, they told me they could not find me in the system for a reservation. I showed paper and they still could not find me. Took them a bit. Second thing, I requested a roll away bed and it was not there. I asked the front desk and they said they could not provide me with one that night and I had to ask again in the morning as they didn't check the notes. Overall, I would stay again as it was clean, and the 1 gentleman at the front, I believe supervisor, was very nice.

By , from lehigh acres, fl on Sep 14, 2020

Review comment responded on Sep 18, 2020

Thank you for choosing to stay with us. We appreciate your feedback and apologize you had some hiccups during your stay. We hope you come to stay with us again so we can make it up to you.

5
Everyone

By on Aug 31, 2020

Review comment responded on Aug 31, 2020

We thank you for the positive feedback. Thank you for choosing to stay with us.

5
Everyone

By on Jul 16, 2020

Review comment responded on Jul 28, 2020

Thank you for choosing to stay with us.

4
Everyone

By on Jun 1, 2020

Review comment responded on Jul 28, 2020

Thank you for choosing to stay with us. We hope to see you again in the future.

4
Friends

You get what you pay for... pretty middle of the road, but was safe, decent breakfast included. Must say though, Jeff (from Worcester) who works in the restaurant is VERY friendly. Kudos.

By on Feb 25, 2020

Review comment responded on Feb 28, 2020

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

4
Family

The staff was very pleasant and accomodating. The rooms were super clean and well kept. The pool area was great. Although there was some remodeling being done I believe the end result will be beautiful. What I would reccomend is getting better comforters for the beds and also the toilet was a little slow flushing. Overall a fantastic experience. Would definately return.

By on Feb 4, 2020

Review comment responded on Feb 5, 2020

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

5
Family Friends Family

My family and I stayed one overnight at this property for my son’s 13th birthday. All he wanted was to hang out with his friends by the pool and enjoy some quality time. I rented two adjoining rooms. For the price, I think it was excellent! The rooms were clean, the pool was big enough for the boys, and the hot and cold breakfast was above my expectations. The staff was attentive and super friendly as well.

By on Jan 13, 2020

Review comment responded on Jan 13, 2020

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

1
Partner Couples

Older and dated which is fine but the staff was very rude with check in.

By on Oct 13, 2019

Review comment responded on Oct 14, 2019

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We apologize that our front desk agent was not friendly. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

4
Family Family

It was hard to access from the highway. Otherwise it was fine.

By on Aug 24, 2019

Review comment responded on Aug 26, 2019

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Rick Skinner General Manager Best Western Royal Plaza Hotel & Trade Center

5
Family with small children Family

Pet friendly, kid friendly - swimming pool - lovely breakfast!

By on Aug 18, 2019

Review comment responded on Aug 20, 2019

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rick Skinner General Manager Best Western Royal Plaza Hotel & Trade Center

Best Western Royal Plaza Hotel & Trade Center

181 Boston Post Rd W, Marlborough, MA 01752
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