Location was the reason for our choice. However ... (1) We needed a King size bed so that our baby could sleep safely between us (do not like the cleaness of hotel cribs). Instead we were giving a double bed making it very hard to sleep the three together. At 4 AM, we gave up and since I am a light sleeper, my wife moved to the other bed trusting that I would wake up if the baby moved. As expected she did but caught her before she fell ... you know how tall hotel beds are! (2) The next day, we were moved to a King size bed and given a cheap US$25 coupon for the "inconvenience" to be used towards breakfast. At checking there were no charges so we assumed that our purchases were covered by the $25 coupon. The next day, a charge appeared on my credit card and after four phone calls ... I am still waiting for the "in 5-10 min" email with the receipt promised in the first phone call. Finally, the shift supervisor sent it from her personal email and it has now arrived. (3) Finally, I expected much more from a GRAND Hyatt for my little family and out-of-state friends that are visiting us for New Year celebrations. The rooms, particularly the double bed room was in urgent need for a renovation. Furniture was chipped, carpet was in sad shape, style was dated, etc. ... hotel was not GRAND at all. Thank God that we love spending weekends in San Antonio. We only slept in the hotel and spent the entire weekend eating great food with our friends and two kids.
Fantastic location, large clean and comfortable room. Staff were all very helpful.
I love that the desk staff wear special anime t-shirts during San Japan
It was on the riverwalk and was in the perfect location . Not too touristy but still close enough to everything
Great hotel and everything was clean also very nice and clean
The self parking is very confusing and once discussed with desk staff when checking out and all set they said adding to our bill we checked out an hour later and nothing had been done and after figuring out how to get to the actual exit we needed assistance from staff at the garage exit. They had to contact the front desk and apparently the charges had not been added to the bill as I was told an hour earlier.
It is nice to stay. But, many flies are in breakfast area.
Stayed during the week , wed thurs. Some means of getting Beverages to the pool area would’ve been nice, Having kids made it problematic . Pool was as full as it could’ve been and did not see one staff member walked around and gather towels, etc. I called desk to inform of cups cans and napkins blowing around , they said they’d get housekeeping , I never witnessed it, possibly after I left.
Friendly staff and excellent service. Close to all locations!!!
The water was turned off for over an hour for repair. I couldn’t take a shower until much later than I had planned
The room and bathroom were rather small. The room would not stay cold even though we had the air conditioning to the lowest tempature. The staff was friendly.
kind of smelly in the bed sheets and in the room . I am not sure what’s the smell is
Located in Downtown San Antonio, Grand Hyatt San Antonio is next to popular attractions like Shops at Rivercenter and LEGOLAND® Discovery Center San Antonio. This 1003-room, 4-star hotel has an outdoor pool along with a 24-hour health club and free in-room WiFi. Centrally located in San Antonio, the hotel is connected to the convention center and also a short walk from River Walk and Alamo.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee each morning from 6:00 AM to 11:00 AM.
Grand Hyatt San Antonio's 1003 rooms provide refrigerators, coffee makers, and laptop-compatible safes. 55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests staying at Grand Hyatt San Antonio enjoy an outdoor pool, a 24-hour health club, and free WiFi in public areas. Parking is available for USD 38 per night (USD 49 per night for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a conference center, a business center, and a computer station.
Thank you for choosing Grand Hyatt San Antonio. We appreciate your comments and look forward to your next visit. Please come back and see us again soon!
Location was the reason for our choice. However ... (1) We needed a King size bed so that our baby could sleep safely between us (do not like the cleaness of hotel cribs). Instead we were giving a double bed making it very hard to sleep the three together. At 4 AM, we gave up and since I am a light sleeper, my wife moved to the other bed trusting that I would wake up if the baby moved. As expected she did but caught her before she fell ... you know how tall hotel beds are! (2) The next day, we were moved to a King size bed and given a cheap US$25 coupon for the "inconvenience" to be used towards breakfast. At checking there were no charges so we assumed that our purchases were covered by the $25 coupon. The next day, a charge appeared on my credit card and after four phone calls ... I am still waiting for the "in 5-10 min" email with the receipt promised in the first phone call. Finally, the shift supervisor sent it from her personal email and it has now arrived. (3) Finally, I expected much more from a GRAND Hyatt for my little family and out-of-state friends that are visiting us for New Year celebrations. The rooms, particularly the double bed room was in urgent need for a renovation. Furniture was chipped, carpet was in sad shape, style was dated, etc. ... hotel was not GRAND at all. Thank God that we love spending weekends in San Antonio. We only slept in the hotel and spent the entire weekend eating great food with our friends and two kids.
Fantastic location, large clean and comfortable room. Staff were all very helpful.
I love that the desk staff wear special anime t-shirts during San Japan
It was on the riverwalk and was in the perfect location . Not too touristy but still close enough to everything
Great hotel and everything was clean also very nice and clean
The self parking is very confusing and once discussed with desk staff when checking out and all set they said adding to our bill we checked out an hour later and nothing had been done and after figuring out how to get to the actual exit we needed assistance from staff at the garage exit. They had to contact the front desk and apparently the charges had not been added to the bill as I was told an hour earlier.
Thank you for your review. Please come back and see us again soon!