Grand Hyatt San Antonio4.0 out of 5.0
Recent guest reviews
It was our anniversary and I had booked a room with a king bed and view. We were first put in an accessible room as the type I booked was not available. Went to change rooms and were given the hospitality suite that joins two rooms together, was definitely not satisfied with that, being that Murphy bed was very low and the very small TV was on the other side of the room and blocked by the couch. On the 3rd trip to the front desk Brandi (the 3rd front desk employee to assist us) put us in a room with a view albeit a double and queen bed. However, she cared enough to offer us the club level benefits that accompanied the room as well as a small room credit in lieu of not having the booked room type available. Really it was the fact that I felt she heard and validated my viewpoint as a customer and did what was within her power to remedy the situation. Exemplary employee! Clean room, nice stay.
Great hotel. Great location. Had an excellent visit. Apparently I have to write quite a bit here...
Just off the main part of the Riverwalk. Quiet despite the construction going on across the way.
The hotel is very nice and upon checking in we were offered a choice between a lower or higher floor room, which I thought was a nice touch. The staff was helpful and attentive; we had no reason to complain.
Staff is very polite friendly atmosphere nice location any time I go there I am going to stay thy
It's worth every penny just for the location!! The view is great from high floor so it was worth of extra $10 per night. The overall room experience was great but not fantastic for the price. Nevertheless, I'll come back and stay here just for the hotel's location.
Only complaint was noise coming from adjacent function room, did call the front desk to complain, eventually quited down.
It was very nice and I would highly recommend this hotel to anyone.
I stayed three night and the first night I used the coffee machine, and pick up some ice from the ice machine. Hotel housekeepers never empty the water from melted ice in the ice container, didn't refill the coffee for the coffee machine, nor the refill the soap or shampoo in the bathroom.
All th staff was eager to help us and aswer all our questions. Very well located
Southtown, Ruth Chris room service, and River Center Mall across the street shopping.
this hotel is a bit big and soulless for my taste but the gym and pool are amazing! felt like I was at an Equinox. and I liked being able to walk to the mall for a movie or get some exercise on the river walk in the morning.
Stay there twice in July. Best hotels I have stayed in a long time. Very relaxing and close to pretty much everything.
Lovely, nice view from the room. Very clean and comfortable beds. Great experience.
Terrific concierge, David Trevino – helpful and caring. They actually take action on feedback.
We probably would have gotten a much nicer room at a different hotel for a cheaper price! Room was small and beds were not comfortable and made too much noise every time you turned or moved... the inly thing fancy and nice was the lobby other than that rooms were cheap really disappointed..
We took our grandson to the train show, we very much enjoyed our stay! Very nice & clean! Staff was awesome!
Nice hotel, great location. The lobby was nice, but the room was a bit rundown and seemed like it was past due for a remodel. This is definitely a 4-star hotel, but it's a 4-star hotel that is on the old side and in need of a make over. There are nicer hotels in the area for the same price in my opinion.
We took the opportunity to get away for the weekend, and the trip was excellent. The hotel and staff were perfect, and who can complain about 80 degree weather in February. Highly recommend the Grand Hyatt.
Everything was perfect not one thing wrong with the hotel! Personal was awesome
Located in Downtown - Riverwalk, Grand Hyatt San Antonio is adjacent to Rivercenter Mall and within a 10-minute walk of other popular attractions like Alamo. This 1003-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Centrally located in San Antonio, the hotel is also a short walk from River Walk and Tower of the Americas.
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.
All of Grand Hyatt San Antonio's 1003 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, laptop-compatible safes, and phones are also standard.
At Grand Hyatt San Antonio, guests enjoy features like an outdoor pool, a 24-hour health club, and free WiFi in public areas. Parking is available for USD 29.00 per night (USD 39.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 41 meeting rooms, a conference center, and a business center.