- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
- The following credit cards are accepted: American Express, Discover, JCB International, MasterCard, and Visa.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No cribs or infant beds are available.
- Parking has height restrictions.
Grand Hyatt San Antonio
4.0 out of 5.0
4.2
out of 5
"Good!"
See all 146 reviews
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Recent guest reviews
Great location and comfortable room. Perfect for a family get away.
everything was great, but the wi-fi is not, it was difficult to log...on and off continuously...
The room was excellent and very clean. Nice view of Riverwalk. I was never bothered or called. They respect privacy maybe 2 much. Front desk was ok. I didn't feel a warm reception. I wasn't expecting that. However, i was disappointed at the prices. Breakfast was included by Ruth Chris. It was a minimal bfast. Toaster didn't work. I was charged 30 dollars for parking.
A very nice place, conveniently located and extraordinary lobby
Nothing to special here. Good location but the view is meh.
Great location! Close to the mall and the Riverwalk! Friendly professional staff and comfortable rooms!
Nice location. Great stay, just didn't care for the self-parking situation. Machines were not working properly with room key for my entire 5 day stay. Other than that great hotel and staff.
Good water pressure. Big but uncomfortable bed. Friendly staff. Good location. Clean establishment. That's all. It was nothing spectacular, but not bad either. That's all I got. Stay here if you don't want to be mugged, but not if you like back support while you sleep.
The hotel is in a great location. Nice staff. The cleanliness of the pool area was terrible. Garbage everywhere, used towels, cans and cups. There were even used cups in the pool floating. The hotel should have anticipated the 4th of July holiday to be a busy one at the pool area and plan housekeeping accordingly.
the services were awful, room not cleaned for several days icalled the desk and they replied that for sure it will be do it tomrrow, we took a trip the first day when we returned someone did poops in our toilet,how did they get in and why, we used the valet they did not get our car for almost one and a half hour,the lime did not show at the airport unti a person from another limo company called them and a limo arrived it was filthy and talked about eating snakes. the print of directions were illegible and wrong...
Hotel is right on the riverwalk. Rooms are starting show wear and tear, but are very comfortable. Walking distance to reaturants, shopping and sightseeing. Vanessa at the front desk was real pleasure. Always with a smile on her face.
Very nice and excellent location. Excellent staff and facilities. Food was exceptional.
It was our anniversary and I had booked a room with a king bed and view. We were first put in an accessible room as the type I booked was not available. Went to change rooms and were given the hospitality suite that joins two rooms together, was definitely not satisfied with that, being that Murphy bed was very low and the very small TV was on the other side of the room and blocked by the couch. On the 3rd trip to the front desk Brandi (the 3rd front desk employee to assist us) put us in a room with a view albeit a double and queen bed. However, she cared enough to offer us the club level benefits that accompanied the room as well as a small room credit in lieu of not having the booked room type available. Really it was the fact that I felt she heard and validated my viewpoint as a customer and did what was within her power to remedy the situation. Exemplary employee! Clean room, nice stay.
Great hotel. Great location. Had an excellent visit. Apparently I have to write quite a bit here...
Just off the main part of the Riverwalk. Quiet despite the construction going on across the way.
The hotel is very nice and upon checking in we were offered a choice between a lower or higher floor room, which I thought was a nice touch. The staff was helpful and attentive; we had no reason to complain.
Staff is very polite friendly atmosphere nice location any time I go there I am going to stay thy
It's worth every penny just for the location!! The view is great from high floor so it was worth of extra $10 per night. The overall room experience was great but not fantastic for the price. Nevertheless, I'll come back and stay here just for the hotel's location.
Only complaint was noise coming from adjacent function room, did call the front desk to complain, eventually quited down.
It was very nice and I would highly recommend this hotel to anyone.
Hotel highlights
- Walking distance to Shops at Rivercenter and Alamo
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Outdoor pool
Located in Downtown San Antonio, Grand Hyatt San Antonio is adjacent to Shops at Rivercenter and within a 10-minute walk of other popular attractions like Alamo. This 1003-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Centrally located in San Antonio, the hotel is also a short walk from River Walk and Tower of the Americas.
Dining
In addition to a restaurant onsite, there is also a cocktail bar where you can enjoy a drink. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10:30 AM.
Rooms
All of Grand Hyatt San Antonio's 1003 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, laptop-compatible safes, and phones are also standard.
Property features
At Grand Hyatt San Antonio, guests enjoy features like an outdoor pool, a 24-hour health club, and free WiFi in public areas. Parking is available for USD 29.00 per night (USD 39.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 41 meeting rooms, a conference center, and a business center.
Guest reviews for Grand Hyatt San Antonio
Everyone
Great location and comfortable room. Perfect for a family get away.
Everyone
everything was great, but the wi-fi is not, it was difficult to log...on and off continuously...
$$$$$river walk convenient
Everyone
The room was excellent and very clean. Nice view of Riverwalk. I was never bothered or called. They respect privacy maybe 2 much. Front desk was ok. I didn't feel a warm reception. I wasn't expecting that. However, i was disappointed at the prices. Breakfast was included by Ruth Chris. It was a minimal bfast. Toaster didn't work. I was charged 30 dollars for parking.
poor wifi service on 15th floor
Everyone
A very nice place, conveniently located and extraordinary lobby
good location
Everyone
Nothing to special here. Good location but the view is meh.
grand hyatt riverwalk
Everyone
Great location! Close to the mall and the Riverwalk! Friendly professional staff and comfortable rooms!
nice location.
Everyone
Nice location. Great stay, just didn't care for the self-parking situation. Machines were not working properly with room key for my entire 5 day stay. Other than that great hotel and staff.
it was a hotel
Everyone
Good water pressure. Big but uncomfortable bed. Friendly staff. Good location. Clean establishment. That's all. It was nothing spectacular, but not bad either. That's all I got. Stay here if you don't want to be mugged, but not if you like back support while you sleep.
4th of july
Everyone
The hotel is in a great location. Nice staff. The cleanliness of the pool area was terrible. Garbage everywhere, used towels, cans and cups. There were even used cups in the pool floating. The hotel should have anticipated the 4th of July holiday to be a busy one at the pool area and plan housekeeping accordingly.
a vacation to remember.
Everyone
the services were awful, room not cleaned for several days icalled the desk and they replied that for sure it will be do it tomrrow, we took a trip the first day when we returned someone did poops in our toilet,how did they get in and why, we used the valet they did not get our car for almost one and a half hour,the lime did not show at the airport unti a person from another limo company called them and a limo arrived it was filthy and talked about eating snakes. the print of directions were illegible and wrong...
