This experience was overall disappointing. Most of the staff was not qualified to provide good customer service. Most were not friendly and some were actually rude. Having stayed at several All-Inclusive Resorts, this was definitely poor quality. Food was poor to say the least. I would not be go back. Thank you for the opportunity to provide feedback.
The food was a joke. The names on the menu sounded fabulous and when the food came was super dissapointing. Be aware of that. We could not use the beach because it was full of gulfweed and the smell was terrible. Everyday there was someone new to try and sell you something (excursions, art, memberships, etc). The room was spacious but we wanted a more colder room to sleep. The ac wasnt working properly. The shower was slippery. Curtains were dirty. Sometimes the housekeeper didnt clean the room.
I have stayed at this resort prior to my recent one. My first stay: 5 starts. This stay: 3 stars. The staffing was low due to COVID I’m sure which is fine but the attitude of some of the staff was not. When I first visited this resort the staff was a pleasure to interact with. This visit we encountered some less than impressive staff members. Don’t get me wrong, there were still some staff members that were great but there were far more that were not. From my last experience, I was aware that premium members were to have robes and a stocked mini-bar. I called and requested that we have that provided to our room the next cleaning and were told repeatedly that it would happen but after 5 calls, in person requests and 8 days at the resort we did not receive any of this. We also felt like we were being harassed daily to do excursions or to buy stuff. I don’t know about anyone else but when I go on vacation I don’t want to be bothered daily to buy things or excursions. We did do a few excursions and all of which were to be “all-inclusive” with alcoholic drinks included according to description (and I’ve done the excursions before so I remembered from last time). When we got to the one they said no alcohol was there but this was not something they disclosed to us so we did not show up prepared. They told us it had something to do with a law in place until June but another excursion had plenty of alcohol to offer everyone.
The staff was very friendly and helpful. Our favorite bartender Juan made the trip a blast!
I liked the fact that it was a little smaller, very easy to get around. The food and drinks were awesome.
Great place! Food was awesome! Big rooms. Very clean.
Not Alot Of entertainment
I recommend that no one waste their money staying here. The hotel entertainment that they advertise they don’t do. I checked in on Wednesday and they didn’t have any activities until Saturday night. The food was terrible. They fully stocked mini fridge consists of 2 bottles of water, one soda, and 2 coors light cans. One of the nights I came back to my room and one of the cans was missing, another night they left the mop in my room. The people in the lobby selling excursions are pushy and rude. Overall a horrible experience!!! I’m so sad that my experience was this bad. I was looking forward to my trip and it was nothing but disappointment. The locals are so desperate to make money that you don’t get to enjoy peacefully without someone in your face trying to sell you something.
Beach and pool and Rafael service the restaurant so good
Bathroom in room never flushed right entire week altho they worked on it, used bathrooms away from room. Restaurants were just OK. Beaches were great, 3 hr party tour on boat w/snorkeling was fun. Shopping at resort and surrounding stores was good too.
Best hotel. Miss Julia Roberts was an amazing host
I read so many reviews on this resort. Most were good with a few bad sprinkled in, but that’s pretty typical for any resort. The resort is “4 stars” we went for it. I have no idea how it got that rating or why others are so happy with this place. First of all, the “premium” check in was a joke. We got to the resort at 4 pm. It took at least an hour and a half for check in. It was a room with a small desk and three computers with loud employees everywhere. This room also had a bar and a restaurant in it. It is too small of a space for all of it. When we finally got to our room at 530 pm and headed straight for the pool only to learn that it closes at 6. That is ridiculously early. Good luck getting a pool chair because they are all covered by other people’s towels and you aren’t sure who is actually there or not. The premium pool is nice and Juan the bartender is amazing. Premium guest only amenities aren’t enforced resort wide. It was really just a waste of money for an upgrade we never got. The restaurants were mostly in one building that was split up to make 3 different areas. These were small Al a cart restaurants that you needed to make reservations for. The food was not good. The fish was overcooked every single time I tried it. The steak is more of a roast than it is steak. The portions are tiny. I had to give my husband half of my meal because he only got 4 raviolis as his main dish. The beach is beautiful but again good luck finding a chair.
The staff really made the experience be excellent. Hibachi was really good. We signed up to be royal members and the upgrades were great. The whole ordeal of becoming a member was too long though - spent 9am through around 2pm or 3pm.
Awesome property terrible service had us waiting 1 hour at the gate only to acces the property waiter from the bar at the Mediterranean restaurant is rude and has no business taking care of any costumers whatsoever then they had us sitting at the table for half hour before they offered water . The one employee that went above and beyond was Carlos from the bell stand . The one reason our stay was so memorable. He represented an example/ambassador from the Dominican Republic
The property was small but, perfect for families. We enjoy the privacy of the premium area of the hotel.
Cocotal Golf and Country Club is within a mile (2 km) of Impressive Premium Punta Cana, and other popular sites like Palma Real Shopping Village are within a couple of miles (3 km). This 257-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.
This hotel is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Impressive Premium Punta Cana's 257 rooms are soundproofed and provide free minibar items, iPod docks, and coffee makers. Guests can expect to find 48-inch LED TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and slippers. Ceiling fans, safes, and phones are other standard amenities.
Impressive Premium Punta Cana features a private beach, a full-service spa, and 4 outdoor pools. There's free parking and a free beach shuttle. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Other amenities at this all-inclusive hotel include a gym, free WiFi in public areas, and a terrace.
This experience was overall disappointing. Most of the staff was not qualified to provide good customer service. Most were not friendly and some were actually rude. Having stayed at several All-Inclusive Resorts, this was definitely poor quality. Food was poor to say the least. I would not be go back. Thank you for the opportunity to provide feedback.
The food was a joke. The names on the menu sounded fabulous and when the food came was super dissapointing. Be aware of that. We could not use the beach because it was full of gulfweed and the smell was terrible. Everyday there was someone new to try and sell you something (excursions, art, memberships, etc). The room was spacious but we wanted a more colder room to sleep. The ac wasnt working properly. The shower was slippery. Curtains were dirty. Sometimes the housekeeper didnt clean the room.
Dear Guest, Thank you for visiting our resort and for writing to us about your experience. We really regret that your experience has been clouded by the things you mentioned. we take your criticism positively, as there are generally areas for improvement in the experience of each guest. Let us take the opportunity to offer our sincere apologies for the disturbances and inform that corrective measures have already been put in place to work on some details and avoid future repetitions. Econcierge Impressive Premium Punta Cana
I have stayed at this resort prior to my recent one. My first stay: 5 starts. This stay: 3 stars. The staffing was low due to COVID I’m sure which is fine but the attitude of some of the staff was not. When I first visited this resort the staff was a pleasure to interact with. This visit we encountered some less than impressive staff members. Don’t get me wrong, there were still some staff members that were great but there were far more that were not. From my last experience, I was aware that premium members were to have robes and a stocked mini-bar. I called and requested that we have that provided to our room the next cleaning and were told repeatedly that it would happen but after 5 calls, in person requests and 8 days at the resort we did not receive any of this. We also felt like we were being harassed daily to do excursions or to buy stuff. I don’t know about anyone else but when I go on vacation I don’t want to be bothered daily to buy things or excursions. We did do a few excursions and all of which were to be “all-inclusive” with alcoholic drinks included according to description (and I’ve done the excursions before so I remembered from last time). When we got to the one they said no alcohol was there but this was not something they disclosed to us so we did not show up prepared. They told us it had something to do with a law in place until June but another excursion had plenty of alcohol to offer everyone.
Dear Guest, Thank you for choosing us once again as your holiday destination and for leaving your kind comments regarding your last stay. Please recieve our most sincere apologies given that this time you were displeased with our services and facilities. if you felt our staff was dismotivated please allow us to say is not the regular service stantard, we regulary receive positive comments about our staff, we sorry this particular time you had this experience. We would love to host you one time again to ensure you enjoy a really impressive time with us even better than your first experience. Econcierge Impressive Premium Punta Cana
The staff was very friendly and helpful. Our favorite bartender Juan made the trip a blast!
Dear Guest, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to. We are overjoyed to read that you’ve enjoyed your stay, specially our kind staff Please be confident that we’ve shared your kind comments with Juan as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts in not too distant future Econcierge Impressive Premium Punta Cana
Dear Guest, Thank you for your positive comments, which we will surely share with the whole team. As a service-oriented company, it is always a pleasure to know that we have achieved the goal of creating a wonderful vacation experience. Look forward to welcoming you again in the near future. Econcierge Impressive Punta Cana
I liked the fact that it was a little smaller, very easy to get around. The food and drinks were awesome.
Dear Guest, Is a pleasure for us to hear from you! We would like to thank you for leaving us your feedback about your stay, this let us know our guests experiences and we are happy to know it was a great vacation for you. Feel free to comeback, we will be waiting to host another incredible vacation for you. Econcierge Impressive Premium Punta Cana
Great place! Food was awesome! Big rooms. Very clean.
Dear Gues! Thank you for leaving your opinion regarding your stay with us. We are glad to know you had an impressive vacation and we could meet your expectations with our services. We hope to host soon you again! Best regards, Econcierge Impressive Premium Punta Cana
Not Alot Of entertainment
Hola! Gracias por habernos dejado tu comentario, nos alegra que hayas pasado unas excelentes vacaciones con nosotros. Sobre el punto que nos señalas estaremos revisando las mejoras a realizar. Econgierge Impressive Premium Punta Cana
I recommend that no one waste their money staying here. The hotel entertainment that they advertise they don’t do. I checked in on Wednesday and they didn’t have any activities until Saturday night. The food was terrible. They fully stocked mini fridge consists of 2 bottles of water, one soda, and 2 coors light cans. One of the nights I came back to my room and one of the cans was missing, another night they left the mop in my room. The people in the lobby selling excursions are pushy and rude. Overall a horrible experience!!! I’m so sad that my experience was this bad. I was looking forward to my trip and it was nothing but disappointment. The locals are so desperate to make money that you don’t get to enjoy peacefully without someone in your face trying to sell you something.
Dear Guest, Thank you for your review. We are truly sorry that your expectations were not met and your vacation experience was less than perfect. We have shared your comments with our Operations team for their consideration. Best Regards, Eva Hernandez eConcierge Impressive Punta Cana
Dear Guest, We would like to express our gratitude for the rating you have given the hotel. We look forward to welcoming you for a return stay very soon All the best! Eva Hernandez eConcierge Impressive Resorts & Spas
Dear Guest, Thank you for your review. We are sad to know that your stay was not entirely satisfactory. We care about our guests, and anytime we receive a report, we do everything in our hands to solve the situation and make our guests feel at home. Your opinion is very valuable to us, and we remain at your service Econcierge Impressive Premium Punta Cana.