Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Luxury property on the beach, with 3 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Oceanfront Suite with Hot Tub | 1 bedroom, premium bedding, free minibar, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet friendly
Bar
All inclusive

Explore the area

Diego Rivera 121, Zona Hotelera Las Glorias, Puerto Vallarta, 48330

Place, Hotel Zone Beach
‪2 min walk‬
Place, Malecon
‪3 min drive‬
Place, Cruise Ship Terminal
‪3 min drive‬
Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
‪5 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Superior Deluxe Ocean Front

Exceptional

431 sq ft
Sea view
Sleeps 4
2 Double Beds

Deluxe Premium Ocean Front

425 sq ft
Sea view
Sleeps 3
1 King Bed and 1 Queen Sofa Bed

Suite Premium Ocean Front

913 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Sunset Suite Ocean Front

1668 sq ft
Sea view
Sleeps 4
1 King Bed and 2 Double Beds

Deluxe Ocean Front

Excellent

549 sq ft
Ocean view
Sleeps 3
2 Queen Beds

Oceanfront Suite with Hot Tub

Exceptional

1195 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

About the neighborhood

Puerto Vallarta

Located in Hotel Zone within 2 miles (3 km) of Cruise Ship Terminal, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is within a few miles (5 km) of other popular sights such as Malecon. This 100-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 3 restaurants.

What's nearby

Hotel Zone Beach - 2 min walk - 0.1 miles
Playa Las Glorias - 7 min walk - 0.4 miles
Malecon - 3 min drive - 1.9 miles
Cruise Ship Terminal - 3 min drive - 1.7 miles
Playa de los Muertos - 5 min drive - 2.9 miles

Getting around

Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive

Restaurants

‪Organic Café - ‬4 min walk
‪El Camaron Express - ‬3 min walk
‪Mirador Bistro & Grill - ‬1 min walk
‪Tsunami - ‬4 min walk
‪The Sunset Lobby Bar - ‬1 min walk

About this property

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Luxury property on the beach, with 3 outdoor pools

Guests of Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and an outdoor tennis court.

55-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and ceiling fans are also available.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Set Spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Similar properties

Outdoor pool, cabanas (surcharge), pool umbrellas

Pool
Breakfast included
All inclusive
Spa

$291 nightly

Oct 30 - Oct 31

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Free secured self parking on site
Limited onsite parking
Onsite parking includes off-street options

Food and drink

2 bars/lounges
3 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Al Fresko
Aqua Bar
El Mirador Bistro Grill
La Trattoria di Luciano
Tratoria Piccolo

Things to do

3 outdoor pools
Children's pool
Free children's club
Full-service spa
Gym
Mini golf
Outdoor pool (guest access)
Outdoor tennis court
Playground
TV in common areas

Family friendly

3 outdoor pools
Children's pool
Free children's club
In-room babysitting (surcharge)
Laundry facilities
Lifeguards on site
Mini golf
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

2 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (50 inch wide door)
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk (35 inches high)

1 building
16 floors
Art Deco architecture
Built in 2010
Lifeguards
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

55-inch flat-screen TV with premium cable channels

Food and drink

24-hour room service
Cookware, dishware, and utensils
Free stocked minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property welcomes pets for MXN 990 per pet, per night, plus a one-time cleaning fee of MXN 500 and a deposit of MXN 2000 per stay
Dogs and cats only
1 total (22 lbs is the maximum weight per pet)
An off-leash area is available
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: MXN 2000 per accommodation, per stay
A damage deposit of MXN 2000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet deposit: MXN 2000 per stay
Pet fee: MXN 990 per pet, per night plus MXN 500 one-time cleaning fee
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 9:00 PM.
Registered guests are the only ones allowed in guestrooms.
No rollaway or extra beds are available.
Parking has height restrictions.

Property is also known as

Sunset Beach Plaza

Sunset Plaza

Sunset Plaza Beach

Sunset Plaza Beach Puerto Vallarta

Sunset Plaza Beach Resort

Sunset Plaza Beach Resort Puerto Vallarta

Sunset Plaza Resort

Sunset Plaza Beach Resort Pto Vallarta All Inclusive

Sunset Plaza Beach Resort Pto All Inclusive

Sunset Plaza Beach Pto Vallarta All Inclusive

Sunset Plaza Beach Pto All Inclusive

Sunset Plaza Beach Resort Spa Pto Vallarta All Inclusive

Sunset Plaza Pto Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities.

How much does it cost to stay at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive on Oct 24, 2025 start from $305.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What is there to do around Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

This property is situated in Hotel Zone within a 10-minute walk of Hotel Zone Beach and Playa Las Glorias. You'll also find Malecon and Cruise Ship Terminal within a short drive.

Will I be able to park at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yes, secured self parking is offered for free at the all-inclusive property.

Is there a spa available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Zen Set Spa is the property's spa and services include prenatal massages, deep-tissue massages, Ayurvedic treatments, and body wraps.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive feature a casino?

No, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive doesn't have a casino.

Is there an indoor pool at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 7:00 AM and 9:00 PM.

Is Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 3 restaurants.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive have a hot tub?

Yes, some guestrooms at this all-inclusive property feature private indoor spa tubs.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive have a restaurant with a breakfast menu?

Yes, Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive has 3 restaurants, and serves breakfast for a surcharge.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive for a fee of MXN 990 per pet, per night. The property also provides an off-leash area. A deposit of MXN 2000 per stay is collected.

Are there connecting rooms at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

The closest major airport to Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is 5.1 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive?

Yes, every guestroom at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive comes with a balcony with some featuring ocean views.

Does Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive.

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Fernando, Hood River

Jul 23, 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Kastriot, phoenix

Jul 23, 2025

Liked: Cleanliness, property conditions & facilities

Excellent

Stayed 6 nights in Jul 2025

8/10 Good

Lisa

Jul 22, 2025

Liked: Cleanliness, staff & service, room comfort

Nice location

The property was clean and all of the staff was very friendly. Our suite was gorgeous. The beach at this location is steep (at your knees and then direct to chest level). Not a great selection of food available at all times and when we went in to see if there was availability at the restaurant (only 2 tables being used) they told us no.

Stayed 4 nights in Jul 2025

10/10 Excellent

nyeelah, montebello

Traveled with group

Jul 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

sunset plaza is the BEST hotel my sister and friend has stayed . Mario my Dawgg the best butler. Enrique the best server in Puerto Vallarta. But service was the best ever the rooms were amazing. The only problem was the food was not up to par but there’s good local food so that made it OK definitely will be coming back.

Stayed 2 nights in Jul 2025

8/10 Good

nyeelah, montebello

Traveled with group

Jul 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect except the food isn’t that great. Service was amazing though, will be back soon

Stayed 2 nights in Jul 2025

10/10 Excellent

Jonathan

Traveled with family

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is going through construction. It was sectioned off appropriately.

Stayed 7 nights in Jul 2025

10/10 Excellent

kira

Traveled with partner, Traveled with family

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful staff. Great for families

Stayed 7 nights in Jul 2025

6/10 Okay

Gurpreet

Traveled with family and small children

Jul 20, 2025

Liked: Cleanliness

Food has limited options. Only one full restaurant. Other needs reservation and always unavailable.

Stayed 4 nights in Jul 2025

4/10 Poor

Mohammad

Traveled with family and small children

Jul 20, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Only 1 restaurant open for 3 times meal, other one has very limited option dinner only, kids menu not available none of the restaurants. Bar option are very limited. Most of the stuff are unable to communicate in English. I think it’s the best option for locals. My kids were very upset about their food. Never again sorry. Also they have public beach. It’s not a family resort environment. Most of the stuff are comfortable with local customers, because of their language barrier I guess. Pool was dirty and tiny for huge crowds. We never find a space to seats.

Stayed 3 nights in Jul 2025

8/10 Good

Elva

Traveled with family and small children

Jul 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our check-in experience was unfortunately frustrating. We had booked three rooms separately, not as a group, but were told by one staff member that we all had to check in together—despite there being two employees available. The team member struggled with the first reservation (I’ll let that guest speak to their own experience), and this delay left us, including a tired and overheated 2-year-old, waiting over an hour with no communication or empathy from the second staff member. She remained at her desk without offering assistance until she finally realized how long things were taking and stepped in to complete our check-in. Sadly, she also skipped any orientation about what the resort offered. Thankfully, the rest of our stay was a completely different story. Every staff member we encountered afterward was warm, helpful, and genuinely kind. Special thanks to Epifenio, Jorge, Gerardo, and Gabriel—your outstanding service truly made our trip special. The resort itself is lovely—smaller in size, which we appreciated, especially while traveling with young kids. The beachside property is well maintained, the food was delicious, and the kids’ pool was a major plus for our little one. Despite the disappointing arrival, the rest of the team and the property itself helped turn things around.

Stayed 5 nights in Jun 2025

8/10 Good

Cory

Jul 19, 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

angela, Hamilton Parish

Traveled with family and small children

Jul 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

should have informed us that they were under renovations

Stayed 6 nights in Jul 2025

6/10 Okay

Duante

Jul 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The check-in was fairly easy and the concierge that brought my bag up was very friendly and polite. The property was just as advertised for the most part. Part of the building is under construction which looks pretty ugly, but no big issue. My biggest complaint and the reason for my three star review was the staff. The staff in every area of this establishment were very rude. They made it known that they were irritated with my language barrier. They also did not seem very interested in servicing me at all. With the exception of a few staff members, most of them acted completely uninterested in assisting me or annoyed that I had entered their part of the building requesting service. I walked into two different food establishments on the property. I was looked at all upside my head at both establishments. The staff seemed uninterested in answering any questions or even telling me how anything worked.It got to the point that I just ordered room service so I wouldn’t feel like I was inconveniencing anyone for having to assist me. Although my experience wasn’t bad per se, I don’t think I will book this location again.

Stayed 2 nights in Jul 2025

6/10 Okay

Veronica

Jul 13, 2025

Liked: Cleanliness, property conditions & facilities

I loved that there was an adult pool and a Jacuzzi with an amazing view, however, I did not like that people would take kids into these areas and that it was not monitored until you had to complain about it. The ocean front room was exactly what I thought it would be with an amazing view and a very spacious balcony. However, I did not enjoy not having hot water in my shower to relax.. you basically get what you pay for at this location, but I would definitely recommend it if you want an amazing view and not too concerned about food options or a variety of activities.

Third World country problem… Having to get hot water from the sink to take a comfortable shower because it was not hot enough

View of the large pool with the swim up bar

Gorgeous view from the restaurant out into the pool and the ocean

Stayed 4 nights in Jul 2025

10/10 Excellent

Gildardo

Traveled with family

Jul 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Professional service, cleanest of property and excellent food.

Stayed 4 nights in Jul 2025

8/10 Good

Sandra I

Traveled with partner

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was okay

Stayed 5 nights in Jul 2025

4/10 Poor

Rajanne

Jul 8, 2025

Disliked: Amenities, property conditions & facilities

The first thing to note was the food - it was horrible. The times you could get food were really confusing. I ordered Pad Thai during their Asian themed night and it was noodles floating in a thick sauce with peanuts and chopped yellow peppers on top. All the meals came with a weird smear of an unknown sauce dotted along the edges, trying to be fancy but not disguising the poor quality of food. Everyone smokes on the balconies so it makes it hard to enjoy being on it yourself. You pay extra for a plunge pool on your balcony and it isn't private and the plug didn't work so it would be draining out as you were in it. The rooms are not sound proof at all so you could hear people running and yelling down the halls, other people slamming their doors and their conversations. Front desk were not welcoming, no smiles from the lady who was there. Very cold. And when you need help its like you are bothering them. Pools don't open until 9am and they won't give you a towel until after that time to even use on the beach. They also close at 9pm but they start taking away the cabana cushions at 3-4pm and say it's for the rain but that happened every single day. Lots of the serving staff were welcoming and hospitable but there were times I ordered things and they never came or they would ignore me since I wasn't drinking alcohol. The quality of toiletries was bad. I had to use a whole mini bottle of shampoo just for it to create a lather. Unorganized. Uninviting. Not worth the price.

Stayed 7 nights in Jun 2025

10/10 Excellent

Mercy Njeri, Federal way

Jul 7, 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Ronald, Sulphur

Traveled with group

Jul 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very resonable resort for the money. The staff made all the difference. Great food, location is great for walking the beach or the street and shopping.

Stayed 7 nights in Jun 2025

10/10 Excellent

Ivan

Jul 5, 2025

Liked: Cleanliness, staff & service

Very impressed with service. Hotel clean and perfectly located. Food was delicious. Overall excellent value. Would stay there again.

Stayed 4 nights in Jul 2025

10/10 Excellent

Arili

Traveled with family

Jul 2, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Servicio especial más de 10 estrellas, la señora que marina que te atiende para reservar las excursiones muy amable y encantadora, sin dudas alguna es un lugar donde puedes sentirte como en casa los mayordomos todos muy atentos y serviciales, la comida muy buena el servicio de habitación bueno todo en general me encantó sin duda alguna volvería de nuevo se los recomiendo mucho y otra cosa que no puedo dejar de menciona los meseros todo son muy atentos y detallistas, amé este hotel

Stayed 6 nights in Jun 2025

10/10 Excellent

maddie

Traveled with family

Jun 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved our time at this hotel. The staff were amazing, the views were amazing, the room was amazing, and overall the entire hotel blew our expectations out of the park. We are already planning our return!

Stayed 4 nights in Jun 2025

10/10 Excellent

Ayshe, Concord

Traveled with family

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just returned from an unforgettable stay at the resort and can’t say enough about the amazing team who made our vacation so special! From the moment we arrived, Jorge at check-in set the tone with his warm welcome and helpful attitude — check-in was a breeze, and he made us feel right at home. Throughout our stay, Mario and Andres, our butlers, went above and beyond to take care of every detail. Whether it was helping us with dinner reservations, arranging special touches, or just checking in to make sure we had everything we needed, they were always one step ahead and genuinely cared about making our stay perfect. A huge shoutout to Jorge poolside, who took such great care of us during our time by the water. His friendly service and attention made lounging by the pool an absolute treat. And we can’t forget Raul from the activities team — his energy and enthusiasm made the daily activities so much fun! He always found ways to get everyone involved and bring positive vibes to every event. The resort is beautiful, but it’s truly the incredible staff who make it exceptional. Thank you all for making our getaway so relaxing, fun, and memorable — we can’t wait to come back!

Stayed 5 nights in Jun 2025

10/10 Excellent

Fernando

Traveled with partner

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the friendliness of the staff and the food was amazing , I would recommend this resort to whoever has not been here , I will consider coming back again

Stayed 8 nights in Jun 2025

8/10 Good

Verified traveler

Jun 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, comfortable beds. Food is ok

Great suite. Amazing views. Food is decent, but it has dropped in quality since I last visited about 11 years ago. The ceviches are not what they used to be. Room service is also decent, but not timely. Cleaning service is a little spotty without adequate resupply of towels daily.

Stayed 5 nights in Jun 2025