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Recent guest reviews

Great location. Close to the grocery store, a shopping mall, and a food court. The staff was friendly and the service was great. The only disadvantage is that they don’t serve continental breakfast. They have a restaurant instead.

Bab serviceman was the time for arrived at the day professionals service

The staff are helpful and friendly. The hotel grounds can be noisy during the day, as they are always doing repairs & rennovations, but it is always peaceful & quiet at night. The pool and grounds are kept spotlessly clean, & the pool is just the right temp. There are lots of mature trees and plants on the grounds, making for a pleasant experiencing with birds singing in the daytime, and frogs peeping at night. Handy to everything, bus stop close by.

If something like a festival is going on at the Fluvial Vallarta nearly next door, you'll hear the music quite clearly from your room. Unless you turn in pretty early, don't be concerned. It becomes completely quiet, except the peeping of frogs, by midnight, even on weekends. It looked like the corners of the bathroom floor could have been cleaner, & there was a stain on the tile floor that was probably not dirty, but didn't look good. I hope they fix that. Other than that, everything clean & well-maintained. My Junior Suite was quite spacious & the kitchenette was very nice to have. The popular big pool is just the right temperature, & impeccably maintanied. Service was great at the restaurant, but the coffee & food so-so, prices high. Concierge may not be a reliable source of information. When I asked which bus to take to get down to the Jardín Botanico, I wad told that it was only possible to visit with a tour. This is not accurate, as I verified with Lonely Planet Guide to Mexico, & the Jardín's own website, you can take a bus & walk in. If you are unable to walk 1 km, a tour is a better option. If security is a concern for you, Puerto de Lune has a gate attentively staffed 24/7. The location is pretty safe, too, with families with children walking by at night. Location fairly convenient, if you don't mind taking a taxi or bus. If you're going to spend most of your time downtown, you may want to find a hotel there. It is not an easy walk from the hotel district.

Across the street from the beach, easy to catch a bus, close to a supermarket, close to downtown.

The place is over rated and over priced. Rooms are poorly equipped lamp fixtures nothing place for inter net nothing deferred maintenance thru out We have traveled Mexico for 12 years from Victoria to Belize border this is not the worst but next to it

The pool was very nice, and the staff was very helpful. But the location was noisy with a fairground next door, blasting circus music past 10 pm. Construction was noisy during the day. Room lacked a luggage stand.

horrible, you get what you pay for never again beds way to hard

This hotel is good for one night. It needs better care and an overhall of the amenities, such as lighting, fans etc. The staff,however, try real hard to be helpful and solve problems. Good location,close to public transport and malls.

Walked in, only to have my husband fall on the floor from a stupid divider, I tripped as well...Staff at front desk not friendly, pitch black trying to find our room at night...then 4 floors up, no elevator. Then in the morning were told NO BREAKFAST....

Blvd. Francisco Medina Ascencio No.2500 Puerto Vallarta JAL

Hotel highlights

  • Close to Cruise Ship Terminal
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Concierge services

Located in Fluvial Vallarta within a mile (2 km) of Cruise Ship Terminal, Puerto de Luna Pet Friendly & Family Suites Hotel is within a few miles (5 km) of other popular sights such as Malecon. This 50-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a children's pool.


Dining

Start your day off with cooked-to-order breakfast, available for a fee. Satisfy your hunger from the comfort of your room with room service.


Rooms

Puerto de Luna Pet Friendly & Family Suites Hotel's 50 rooms are air-conditioned and provide ceiling fans, safes, and phones. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers and free toiletries.


Property features

Guests of Puerto de Luna Pet Friendly & Family Suites Hotel have access to an outdoor pool, a children's pool, and free WiFi in public areas. The front desk has multilingual staff that can help with luggage storage, securing valuables, and concierge services. Additional amenities include free newspapers, a terrace, and a garden.

Room options

Standard Double Room

1 Queen Bed | Sleeps 2

Superior Suite

2 Double Beds | Sleeps 4

Junior Suite

1 Double Bed and 2 Twin Sofa Beds | Sleeps 4

Guest reviews for Puerto de Luna Pet Friendly & Family Suites Hotel

Everyone (5) Couples (1) Family (3) Other (1)
5
Family

Great location. Close to the grocery store, a shopping mall, and a food court. The staff was friendly and the service was great. The only disadvantage is that they don’t serve continental breakfast. They have a restaurant instead.

By on Mar 17, 2020

Review comment responded on Mar 18, 2020

Hello, Thanks for your comment!! We hope you enjoy your stay!! We hope at some point could offer you breakfast in our rates! Thanks for the recommendation.

1
Everyone

Bab serviceman was the time for arrived at the day professionals service

By on Mar 17, 2020

Review comment responded on Mar 18, 2020

So sorry for the inconvenience, we are in a new project to improve our service. We hope you can trust us again and prove our improvements!

4
Business Business

The staff are helpful and friendly. The hotel grounds can be noisy during the day, as they are always doing repairs & rennovations, but it is always peaceful & quiet at night. The pool and grounds are kept spotlessly clean, & the pool is just the right temp. There are lots of mature trees and plants on the grounds, making for a pleasant experiencing with birds singing in the daytime, and frogs peeping at night. Handy to everything, bus stop close by.

By on Aug 3, 2019

Review comment responded on Aug 6, 2019

Good afternoon, appreciable client, we infinitely appreciate your excellent comments, we are glad to know that your stay was pleasant and that our corridors full of nature made you feel the best. It will be a pleasure to receive you again at our facilities. Greetings.

4
Everyone

By on Jul 25, 2019

Review comment responded on Aug 9, 2019

Buenas tardes apreciable cliente agradecemos mucho su excelente calificación proporcionada para nuestro servicio de hospedaje como de instalaciones. Será un gusto seguir ofreciéndole nuestro excelente servicio en sus próximas visitas al hermoso paraíso de Puerto Vallarta.

4
Business Business

If something like a festival is going on at the Fluvial Vallarta nearly next door, you'll hear the music quite clearly from your room. Unless you turn in pretty early, don't be concerned. It becomes completely quiet, except the peeping of frogs, by midnight, even on weekends. It looked like the corners of the bathroom floor could have been cleaner, & there was a stain on the tile floor that was probably not dirty, but didn't look good. I hope they fix that. Other than that, everything clean & well-maintained. My Junior Suite was quite spacious & the kitchenette was very nice to have. The popular big pool is just the right temperature, & impeccably maintanied. Service was great at the restaurant, but the coffee & food so-so, prices high. Concierge may not be a reliable source of information. When I asked which bus to take to get down to the Jardín Botanico, I wad told that it was only possible to visit with a tour. This is not accurate, as I verified with Lonely Planet Guide to Mexico, & the Jardín's own website, you can take a bus & walk in. If you are unable to walk 1 km, a tour is a better option. If security is a concern for you, Puerto de Lune has a gate attentively staffed 24/7. The location is pretty safe, too, with families with children walking by at night. Location fairly convenient, if you don't mind taking a taxi or bus. If you're going to spend most of your time downtown, you may want to find a hotel there. It is not an easy walk from the hotel district.

By , from Seattle on Jun 1, 2019

Review comment responded on Jun 22, 2019

509/5000 Good afternoon appreciable customer, We appreciate your opinion and regret that you will go through some uncomfortable moments in the region. Indeed, next to our facilities was the Puerto Vallarta anniversary festival and it was difficult to maintain a moderate sound. We apologize for the inconvenience and what we do every day is to improve the quality of our facilities as well as our services. We hope to receive them again in our facilities.

4
Everyone

By on Apr 22, 2019

Review comment responded on Apr 27, 2019

Good afternoon appreciable customer, We appreciate the score provided on your experience at our facilities. We hope to fulfill your expectations and thus be able to wait for you again in your next visits to the beautiful port of Puerto Vallarta ---------------------------------------------------------------------- Buenas tardes apreciable cliente, agradecemos la puntuación proporcionada sobre su experiencia en nuestras instalaciones. Esperamos cumplir con sus espectativas y así poder esperarlos nuevamente en sus proximas visitas al hermoso puerto de Puerto Vallarta

4
Everyone

Across the street from the beach, easy to catch a bus, close to a supermarket, close to downtown.

By on Mar 31, 2019

Review comment responded on Apr 9, 2019

Good day appreciable customer, we appreciate your comments and we will gladly wait for you in next vacations. Greetings.

1
Family

The place is over rated and over priced. Rooms are poorly equipped lamp fixtures nothing place for inter net nothing deferred maintenance thru out We have traveled Mexico for 12 years from Victoria to Belize border this is not the worst but next to it

By on Mar 8, 2019

Review comment responded on Apr 27, 2019

Good afternoon appreciable customer, We appreciate your comments and we regret very much not meeting your travel expectations, as we know, we are a traditional family hotel but not a contemporary hotel. We are sorry we can not be part of your expectations.

4

overnight stay near airport

Everyone

The pool was very nice, and the staff was very helpful. But the location was noisy with a fairground next door, blasting circus music past 10 pm. Construction was noisy during the day. Room lacked a luggage stand.

By , from washington dc on Jan 29, 2017

Review comment responded on Feb 8, 2017

Dear Clara, We apreciate your comments and your objetive critics about Puerto de Luna. As you mentioned, wedo have a feria next door, which will be leaving the land in a few days, so we can have the whole relaxation that our guests love, as we know that they trust their rest in our hands. We hope to be your host once again soon and let you know about the new improvements to enjoy in the resort. Regards, Luis Peña Concierge

1

one stay

Family

horrible, you get what you pay for never again beds way to hard

By on Dec 23, 2013

Puerto de Luna Pet Friendly & Family Suites Hotel

Blvd. Francisco Medina Ascencio No.2500, Puerto Vallarta, JAL 48300
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