Puerto de Luna Pet Friendly & Family Suites Hotel3.0 out of 5.0
Recent guest reviews
I gave Puerto de Luna a 5 rating, not because it's the best or most luxurious hotel I've ever stayed at, but because of a combination of things that met my needs and wants. The staff, and in particular the young woman that was working registration, were absolutely wonderful. I drove to Puerto Vallarta on a "spur of the moment" decision on a Monday, from my home in San Juan Cosala. I was on a mission to find chewing tobacco (Copenhagen Snuff), because the store I normally buy from in Ajijic ran out and wouldn't get a new supply for another month. I looked on Google Maps to find a route and decided to take the fastest, which was the middle of three offered by the map route planner. It's a beautiful drive, but a lot of twists and turns over mountains and through valleys (I highly recommend this route) and no tolls. On the way home I took the northern route, which has far fewer twists and turns, much better roads, but is longer and has tolls adding up to about $15USD. If I go again I'll take the central route. My dog Olive does really well with riding and doesn't get car sick, so take that into account if you have a dog or kids that easily get motion sickness. I followed Google Maps all the way in to Puerto Vallarta, and it did great all the way up until it was about a block from the hotel. The map guided me to a road that fronts the North side of the hotel property, from which there is no access to the hotel itself, so bear that in mind if you're driving (access is actually from the main road where all the hotels are, It's on the other side of the street from the super hotels, like Sheraton, with no beach access or view. I say all of this because if you're dependant on the map, like I was, then it's kind of difficult to find. Also, based on other reviews I assumed the hotel was going to be some little "Motel 6" kind of place, so that's what I was looking for, but it's far from that. The property is very large, taking up what seems to be several acres. It is set back from the main road, and once you're inside the property it's kind of like a little oasis, with beautiful trees and grounds, and very well maintained. I took a chance in my coming to the hotel, since I didn't have a reservation or call ahead to let them know, but there were rooms available and the very nice girl at the counter was very helpful (fluent English). I also arrived at about 11am, and check-in is normally at 3pm, but she accommodated that too. I really wish I could remember the girls name so that the management could recognize her (she was working 10/30/2017 and 10/31/2017, about 21 years old, very pleasant and very helpful). Prices posted are a bit more expensive than what you would get if you booked online, so I recommend doing the online booking to save yourself some money, but the girl that processed me gave me a discount when I brought that up, which was very cool of her to do. Oh, there is an extra fee to have your dog/pet, but it's pretty reasonable, like $7 USD, and there was going to be an additional charge for the WiFi, but I didn't need that so didn't get it (I think that would have been covered if I'd have booked online). The room was simple, nothing fancy, but very clean and comfortable. The hotel is set far enough away from the hustle and bustle of the street and I couldn't even hear the traffic when I had the air conditioner going. The small dog park area is perfect, and also well maintained, so that was nice for Olive (my dog). I'm a simple guy, so my needs are fairly simple. If you're a traveler that expects the "best of the best" when you go somewhere then you would not be likely to give a 5 rating here, but for me, it exceeded my expectations, so I was very happy with my stay and especially with the staff, and in particular the girl that worked reception. Thank you Puerto de Luna.
We enjoyed our stay here. The superior suite was large, including 2 bathrooms, a full (but meagerly equipped) kitchen, and comfortable king-size bed. Many of the desk staff had limited English, which confounded a problem with the door key being difficult to use. We would consider staying here again.!
We loved the location, the pool, and the magnificent gardens. Staff was professional, helpful. We had a superior suite with full kitchen, Unit was roomy, good actually units, good WiFi, a very pleasant experience overall.
A year ago, we nearly had to sleep on the streets of Puerto Vallarta when our flight was cancelled and we were unable to find a hotel that would take us and a puppy we were bringing back to the U.S. We were turned away from one hotel after another. Finally, with the help of a cab driver and a hefty "tip" to the desk clerk, we obtained a room in a dingy hotel on a side street in old town. We were required to keep the pup in a crate. Fortunately, we had one. This year, we were once again in Puerto Vallarta with yet another puppy, but this time we had to make arrangements with a customs broker 48 hours in advance of leaving the country. The broker referred us to Puerto de Luna as the only hotel she knew of that accepted dogs. We rode over there expecting yet another dumpy place like last year. When the taxi pulled up to a lovely hotel with a "Dog Friendly" sign out front, we nearly did a happy dance. Remembering the terrible time we'd had the year before, we could hardly believe our good luck. Ok, Puerto de Luna isn't the epitome of luxury resort living, but it is a clean older hotel, located on P.V.'s main boulevard, but set back far enough so that noise isn't a problem. There was lots of renovation work underway everywhere around the hotel, but we were never inconvenienced by it. The gardens were lovely and completely clean because rolls of plastic pooper cleanup bags and neatly painted waste cans were located everywhere around the resort. The best part, from our perspective, was the big dog park. It was double gated and surrounded with secure chain link fencing. Each of the two mornings we were there, we took coffee from the restaurant and sat in the park while our pooch played happily off her leash. We can't disagree with what most of the other reviewers have written, e.g. old, no elevator, no coffee maker, no usable balcony, etc. However, we were just so delighted to be there with our pup in a decent, clean, convenient, customer-friendly, albeit older hotel, we couldn't stop smiling. Compared to last year's experience, it was heaven. If you're planning to travel to Puerto Vallarta with a dog, remember this name: Puerto de Luna!
This was our second stay. On check out they charged us 100 pesos $6 for a mark on a towel we didn't use. We had no proof it even came from our room! There was no manager on duty to discuss this with and we were extremely embarrassed in front of a lobby full of people We have travelled extensively throughout the world and have NEVER been treated this way It's not the 100 pesos that offends us but the thought we may have been used as a way to wring an extra $6 from us No customer service whatsoever.
The standard hotel room have stair access only, no fridge, no coffee maker, 1 chair with a small table and no usable balcony. The superior suites are differently equipped and have a balcony, therefore look at them first! The pool is quite nice, but it needs some repair and some help of solar heat. Lounges and comfy chairs are too few. The terrace restaurant closes after breakfast, the food is good, but the coffee is way to weak for my taste, Salvation is found behind the main gate right at the coffee shop in form of a double expresso for 30 Pesos (add hot water to taste). The English speaking concierge Luis is a lifesaver from Monday to Saturday and he tries everything to help with advise and action. The on site store has very little to offer, but Soriano is 2 blocks away and carries everything from cold beer to ready to eat foods. A backpack or a wheeled small suitcase makes it much easier to carry the shopping goods .At the end on the upper floor of that mall is a food court and the backside of the mall offers more places to eat. If you follow the Boulevard behind the mall to the right, you will find half a dozen bars and restaurants and after about 4 blocks you are at Costco! Tor fast food fans and draft beer, there is a container food court just right of the maim entrance. At night they offer music and sometimes local bands as well.
My husband and I stayed here January and February 2017 ... wonderful location re restaurants, shopping, etc. Staff are extremely responsive. Taxis are always everywhere you want to go! We're back again January and February 2018!
This hotel complex was a lovely experience for us especially coming from only all-inclusive resort experience only from previous vacations. While this hotel is older and therefore expectedly dated, the facility is extremely well taken care of, clean and huge bonus pet friendly. Of note: The hotel only serves breakfast until 12:30pm but it is within walking distance of several restaurants, 2 malls and right next door there is a food-truck food court and a picnic-style drive in theater (you sit on the grass on blankets) If you're interested in spending a lot of time at the Malecon a taxi costs around 70-90 pesos depending on the driver or you can cross the street and take the centro bus for 8 pesos. Either way by vehicle you're only about 10/15 min away. The staff are super friendly and most speak very decent English. The hotel grounds have many fun animals which can be seen including a horse, several chickens, iguanas and other lizards and many cats and dogs as well. The pool area was super enjoyable, the pool was warm and there are plenty of chairs and loungers to support the hotels occupants. Detractors: We only received 2 bottles of water on the day we checked in and had to fend for ourselves for the remainder of the 10 day vacation (but this also may be due to the fact that we chose a room with a kitchenette) The water pressure in the shower is non-existent, but the water does get nicely hot. The beds require replacing but it is apparent that hotel management understands this as all rooms have 1 inch mattress pads added to them. I figure this is a capital cost expense they're saving up for. The above being said, the bed was comfortable. All in all I would give hotel a 5 star rating and will definitely choose the Puerto de Luna for future trips.
Pros: Staff are very friendly, accomodating, responsive and professional. It was quiet when we were there. Common areas were presentable and clean. Clientele when we were there were mostly older and quiet. It's a combo property of a hotel building and owner occupied condos. Pool area was decent. Cons: The room we had was horrible. Toilets resting on floor (not secured), smell of urine in closet, (housekeeping tried to remedy - unsuccessfully) plaster falling off walls, beds horribly hard and with broken frames.The "restraunt" was more like a bottom end diner. Food was mediocre at best and only breakfast was available. There was maintenance on other buildings with drilling through concrete - which was annoying and constant. Location is far from town, but that wasn't an issue for us. Bus service is frequent and quick.
This hotel is slightly off the coast line (5 mins walk to the beach) and does not have a view in any direction. However, it is cheap and with easy access to the main road to airport and city (taxi distance). Taxi is cheap and easy to get. There's a food market right outside the gates and the hotel has a pet leguan (wild), which we saw on several occasions :-) Rooms are clean and big (US-sized rooms) and upgrades to suites (apartments) are cheap.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Within a short walk of La Isla, Puerto de Luna Pet Friendly & Family Suites Hotel is within a mile (2 km) of Cruise Ship Terminal. This 50-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. Near the airport, it's also near Malecon and Bay of Banderas.
The onsite restaurant is perfect for a quick bite to eat.
Puerto de Luna Pet Friendly & Family Suites Hotel's 50 air-conditioned rooms provide ceiling fans and phones. Guests can expect to find free WiFi and TVs with cable channels. Free toiletries are also available.
At Puerto de Luna Pet Friendly & Family Suites Hotel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a convenience store, a garden, and barbecue grills.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 216 reviews