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Recent guest reviews

The villas were amazing! Everything about our stay was perfect

It was so clean and the room style was inviting and comfortable.

Good location but disappointing for a Hilton property

The staff were very accommodating and friendly. This hotel does not have the feel of a 4 star property. There is only one pool and it is rather small for as many guests as the hotel has. The beds in the room were very uncomfortable. I got a back ache. I asked for a mattress topper which they provided and that helped. The hotel is very noisy. The walls appear to be super thin. I had noisy neighbors, although the hotel did accommodate me and gave me a different room. The doors to the rooms were constantly banging shut, especially in the morning, making it hard to sleep.

The property was going through renovations and it was noisy

I checked into the hotel the first time. I turned the AC up while I was in my room but being eco friendly, I turned it off to go to dinner. When I came back, I tried turning the AC but no cold air would come out. I called the front desk at 10pm and after the phone rang for 8 minutes, they said they would send engineering up. I ended up falling asleep on top of the bed and woke up to an 80 degree hotel room at 2am. I called the front desk again and was told that engineering wouldn't be in till the morning, but they could bring me up fans...Not wanting to get out of bed and get dressed for a stranger, I declined the fans and asked that they make sure the AC is working by 5pm the next day when I got back from work. Arrive back at my hotel at 5pm the following day and the AC is still not fixed. Frustrated, I call the front desk and wait another 10 minutes with the phone just ringing and they said they would send engineering up. I went to go to the bathroom and the lights when you first walk in and the bathroom lights all blew. Turns out the GFI's tripped in two outlets but the scary part is, nothing was plugged into them. Can you say fire hazard? The toilet didn't flush. The towels were cream colored and thin from far too many uses. I go to dinner and come back and the room is cooler than 80 degrees, maybe 72, even though the thermostat was set at 60. The room never got colder than that. The pool chairs were exceedingly worn/broken down. Overall very disappointed.

This was not what people expect when they book a resort on vacation. This was a "Last Resort" for us, due to no other rooms being available. Completely filth ridden and run down. Beyond acceptable filth. Like staying in someones dirty house with no standards for clean or maintenance.

The room was musty with a slight smell of mildew. Bathroom smelled same way. Bed was very uncomfortable with no support, sank right to the box spring. The pillows sank so my head was only an inch off of the mattress making for a very sore neck the next day. When eating at the in house restaurant the service was very slow and when we asked where our order was the waitress went to check on our food and the food had been sitting in the window for 5 mins. Needless to say the food was not hot. The service at the morning buffet was also very slow. Plenty of help but nobody was focused, there was no manager driving the servers. This property is going through renovations but there's still no excuse for the lousy stay. I'll never stay at this property again.

The villas are 10 min away from main hotel. Not ideal.

Paid a premium for a suite. Woefully oudated decor Pitifully sized bathroom Towels like sandpaper, only thinner Uncomfortable bed Sofa smelled of vomit Staff were nice I expected a lot more for $500 night

N Scottsdale Rd Scottsdale AZ

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • 24-hour health club

Located in South Scottsdale within 2 miles (3 km) of Old Town, Hilton Scottsdale Resort & Villas is within a few miles (5 km) of other popular sights such as Scottsdale Fashion Square. This 235-room, 4-star resort has conveniences like an outdoor pool, a 24-hour health club, and free self parking.


Dining

Enjoy dining at BlueFire Grille, one of 2 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 235 rooms feature coffee makers, free weekday newspapers, and free local calls. 42-inch TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, ironing boards, and desks are also standard.


Property features

Hilton Scottsdale Resort & Villas features an outdoor pool, a children's pool, and a 24-hour health club. Onsite parking is available, both free self and paid valet parking (USD 15 per night)—also useful is limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and dry cleaning/laundry. Additional amenities include a spa tub, a steam room, and WiFi in public areas.

Room options

Junior Suite, 1 King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 1 King Bed, Poolside

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Guest reviews for Hilton Scottsdale Resort & Villas

Everyone (28) Business (2) Couples (7) Family (10) Other (1)
4
Everyone

By on Aug 6, 2020

Review comment responded on Aug 6, 2020

Thank you for the nice review. We hope you come back soon.

5
Family Partner Couples Friends

The villas were amazing! Everything about our stay was perfect

By , from Scottsdale Arizona on Jul 15, 2020

Review comment responded on Jul 17, 2020

Thank you for the great review. We are happy you enjoyed your stay and we can't wait to welcome you back!

4
Everyone

By on Jul 14, 2020

Review comment responded on Jul 17, 2020

Thank you so much for the nice review.

5
Family Family

It was so clean and the room style was inviting and comfortable.

By , from California on Jun 8, 2020

Review comment responded on Jun 8, 2020

Thank you for the great review! We are thrilled that our level of cleanliness was to your liking. We are all doing our part in terms of cleanliness and social distancing. During these times we pride ourselves on cleanliness and I am happy to see that you enjoyed your stay. We look forward to your next stay.

4
Everyone

By on May 26, 2020

Review comment responded on Jun 1, 2020

Thank you so much for the review. We are excited to get back to normal operation during this busy summer. We take great pride in training and cleanliness during these times, and we know that your next stay will be amazing. We look forward to seeing you again soon!

5
Everyone

By on Mar 17, 2020

Review comment responded on May 6, 2020

Thank you so much for taking the time to review your experience with us! We are so pleased to hear you enjoyed your stay! -Hannah Fehr Director of Front Office

5
Everyone

By on Mar 5, 2020

5
Everyone

By on Feb 20, 2020

2
Family Family

Good location but disappointing for a Hilton property

By on Feb 17, 2020

5
Everyone

By on Dec 29, 2019

Hilton Scottsdale Resort & Villas

6333 N Scottsdale Rd, Scottsdale, AZ 85250
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