Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Universal's Helios Grand Hotel, a Loews Hotel

Exterior
Property video
2 bars/lounges, gastropub, lobby lounge
Lobby
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
8505 S. Kirkman Road, Orlando, FL, 32819
  • Place, Universal Epic Universe
    ‪1 min walk‬
  • Place, ICON Park
    ‪4 min drive‬
  • Place, The Orlando Eye
    ‪6 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 415 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 415 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(3 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 545 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 545 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.0 out of 10
Very good
(3 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • 340 sq ft
  • Sleeps 3
  • 1 King Bed

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(13 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 740 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.4 out of 10
Exceptional
(12 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

  • 415 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 415 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 323 sq ft
  • Sleeps 5
  • 2 Queen Beds

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 325 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

  • Sleeps 5

Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View 1 King Bed - Dedicated Entrance To Epic Universe

  • Sleeps 3

Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Celestial Suite - Dedicated Entrance To Epic Universal

  • Sleeps 3

2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

  • Sleeps 5

How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

  • Sleeps 4

Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

  • Sleeps 5

Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

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About the neighborhood

Orlando

Universal Epic Universe is a short stroll from Universal's Helios Grand Hotel, a Loews Hotel, and other popular attractions like Orange County Convention Center are within a few miles (5 km). This 4-star hotel welcomes guests with 500 rooms and conveniences like an outdoor pool, free in-room WiFi, and a gym.

What's nearby

  • Universal Epic Universe - 1 min walk - 0.1 miles
  • ICON Park - 4 min drive - 1.7 miles
  • Pointe Orlando - 5 min drive - 2.1 miles
  • The Orlando Eye - 6 min drive - 2.1 miles
  • SEA LIFE Orlando Aquarium - 6 min drive - 2.1 miles

Getting around

  • Meadow Woods Station - 15 min drive
  • Orlando Station - 18 min drive
  • Orlando Intl. Airport (MCO) - 23 min drive

Restaurants

  • ‪Pizza Moon - ‬11 min walk
  • ‪Cafe L'Air de la Sirene - ‬12 min walk
  • ‪The Burning Blade Tavern - ‬10 min walk
  • ‪Cosmos Cafe - ‬3 min drive
  • ‪Topgolf - ‬4 min drive

About this property

Universal's Helios Grand Hotel, a Loews Hotel

Built in 2025, the brand new Universal's Helios Grand Hotel, a Loews Hotel offers an outdoor pool, a gym, and a rooftop terrace. Parking is available for USD 36 per night (USD 45 per night for valet parking), and there's also a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a hot tub, and conference space.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Sitting areas, coffee makers, and laptop-compatible safes are other standard amenities.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered self parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 39.38 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Universal's Helios Grand Hotel A Loews Hotel
Universal's Helios Grand Hotel, A Loews Hotel Hotel
Universal's Helios Grand Hotel, A Loews Hotel Orlando
Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando

Frequently asked questions

What's there to do near Universal's Helios Grand Hotel, a Loews Hotel?

This hotel is located in Orlando, just steps from Universal Epic Universe. You'll also find The Orlando Eye and Orange County Convention Center within a short drive.

How much does it cost to stay at Universal's Helios Grand Hotel, a Loews Hotel?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Universal's Helios Grand Hotel, a Loews Hotel on Mar 11, 2026 start from $536, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Universal's Helios Grand Hotel, a Loews Hotel?

Yes, secured valet parking is offered for USD 45 per night with in/out privileges. Though parking is limited, accessible parking and electric car charging are also available.

Does Universal's Helios Grand Hotel, a Loews Hotel include a casino at the property?

No, Universal's Helios Grand Hotel, a Loews Hotel doesn't have a casino.

Is there an indoor pool at Universal's Helios Grand Hotel, a Loews Hotel?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 9:00 AM and 10:00 PM.

What amenities will couples enjoy at Universal's Helios Grand Hotel, a Loews Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Does Universal's Helios Grand Hotel, a Loews Hotel have a hot tub?

Yes, this hotel has a spa tub.

Does Universal's Helios Grand Hotel, a Loews Hotel feature a restaurant that includes a breakfast menu?

Yes, Universal's Helios Grand Hotel, a Loews Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Universal's Helios Grand Hotel, a Loews Hotel allow pets to stay for free?

No, pets aren't allowed at Universal's Helios Grand Hotel, a Loews Hotel.

Are there connecting rooms at Universal's Helios Grand Hotel, a Loews Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Universal's Helios Grand Hotel, a Loews Hotel?

The closest major airport to Universal's Helios Grand Hotel, a Loews Hotel is Orlando Intl. Airport (MCO), which is 13.5 mi away (23 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 13.8 mi away (33-minute drive).

Are there rooms with balconies that I can book at Universal's Helios Grand Hotel, a Loews Hotel?

No, there aren't any guestrooms with balconies at Universal's Helios Grand Hotel, a Loews Hotel.

Does Universal's Helios Grand Hotel, a Loews Hotel offer wedding services?

There are wedding services available at Universal's Helios Grand Hotel, a Loews Hotel if that's in your vacation plans.

Universal's Helios Grand Hotel, a Loews Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 137 out of 165 reviews
Rating 8 - Good. 19 out of 165 reviews
Rating 6 - Okay. 7 out of 165 reviews
Rating 4 - Poor. 1 out of 165 reviews
Rating 2 - Terrible. 1 out of 165 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

Reviews

8/10 Good

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Was a nice hotel . The bed lacked comfort because there are no blankets and a hospital type blanket in the closet .
Stayed 2 nights in Jan 2026

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful propery
Stayed 1 night in Sep 2025

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and the staff was super friendly and helpful. Rooms are ok , not very luxurious which I expected from the exterior and lobby.
Stayed 4 nights in Nov 2025

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simply Epic!! Spacious. Cozy. Superb staff. Can’t get a better location for entry to Epic Universe. Get a park view for a park wide perspective. Particularly at night.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alexandra

Stayed 3 nights in Nov 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Brigitte

Liked: Cleanliness, amenities, property conditions & facilities
Daily housekeeping, easy check in and check out. Beautiful clean pool with food and drink service and of course the easy access to Epic theme park.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a one of a kind hotel. I booked a regular room and it was spectacular. Nicest room I have ever stayed in.
Stayed 1 night in Oct 2025

10/10 Excellent

Britney

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room & resort is spotless. The staff is so friendly and accommodating
Stayed 1 night in Nov 2025

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The management at Helios Hotel at Universal accommodated me WHEN EXPEDIA WOULD NOT! EXPEDIA SENT ME CONFIRMATION OF A RESERVATION WHICH THE HOTEL NEVER RECEIVED!! When I arrived there was no reservation. Hotel staff called Expedia and they would not speak with them. I called Expedia who continued to claim there was a reservation after contacting an intermediate vendor they called RES. Neither Expedia nor this intermediate business partner would agree to speak to the Helios management to assist. I repeatedly asked to speak with a supervisor at Expedia but was told no.. that he or she would simply tell me the same thing. I am back from my trip now and plan to take this up with a local news station! Universal management could hardly believe what they had heard through my speaker phone conversation with Expedia so they provided me a room with park views and other club privileges at half the price.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel with very clean and comfortable rooms. Worth paying for the Park view to see the fountain show at night- great location and so easy to enter the park
Stayed 2 nights in Oct 2025

10/10 Excellent

james

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing views of the park great staff super friendly
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent staff, great food!
Stayed 2 nights in Oct 2025

10/10 Excellent

Yonathan

Liked: Cleanliness, amenities
Great time great service
Stayed 2 nights in Oct 2025

10/10 Excellent

Doran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic new hotel with its own entrance to the new Epic Universe theme park - rooms are modern fresh and full of impressive tech,park view rooms are extra special a must have for a first visit!
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniela De Oliveira Santos

Liked: Cleanliness, staff & service, property conditions & facilities
All perfect!
Stayed 2 nights in Sep 2025

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

CHRISTINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Clean, updated, and friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer Korakot

Stayed 2 nights in Sep 2025

10/10 Excellent

Darian, Naples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy way to get in and out of epic universe. Expensive but worth it for the convenience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jeannette

Stayed 2 nights in Sep 2025

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ricardo

Stayed 2 nights in Sep 2025