Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property
Mediterranean hotel with 2 restaurants and bars

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Photo gallery for Universal's Helios Grand Hotel, a Loews Hotel

Exterior
Property video
2 bars/lounges, gastropub, lobby lounge
2 bars/lounges, gastropub, lobby lounge
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Housekeeping
  • Bar
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

View in a map
8505 S. Kirkman Road, Orlando, FL, 32819
  • Place, Universal Epic Universe
    ‪1 min walk‬
  • Place, Pointe Orlando
    ‪4 min drive‬
  • Place, The Orlando Eye
    ‪5 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • Sleeps 3
  • 1 King Bed

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 5
  • 2 Queen Beds

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 5
  • 2 Queen Beds

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

  • Sleeps 5

Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View 1 King Bed - Dedicated Entrance To Epic Universe

  • Sleeps 3

Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

Celestial Suite - Dedicated Entrance To Epic Universal

  • Sleeps 3

2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

  • Sleeps 5

How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

  • Sleeps 4

Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

  • Sleeps 5

Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

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About the neighborhood

Orlando

Universal's Helios Grand Hotel, a Loews Hotel places you next to Universal Epic Universe and within a few miles (5 km) of other popular attractions like Universal CityWalk. This 4-star hotel welcomes guests with 500 rooms and conveniences like an outdoor pool, free in-room WiFi, and a gym.

What's nearby

  • Universal Epic Universe - 1 min walk - 0.1 miles
  • ICON Park - 4 min drive - 2.1 miles
  • Pointe Orlando - 4 min drive - 2.1 miles
  • The Orlando Eye - 5 min drive - 2.5 miles
  • Shingle Creek Golf Course - 6 min drive - 2.3 miles

Getting around

  • Meadow Woods Station - 18 min drive
  • Orlando Station - 22 min drive
  • Orlando Intl. Airport (MCO) - 30 min drive

Restaurants

  • ‪Cafe L'Air de la Sirene - ‬4 min walk
  • ‪Cosmos Cafe - ‬18 min walk
  • ‪Pizza Moon - ‬3 min walk
  • ‪The Burning Blade Tavern - ‬5 min walk
  • ‪Das Stakehaus - ‬4 min walk

About this property

Universal's Helios Grand Hotel, a Loews Hotel

Mediterranean hotel with 2 restaurants and bars
Built in 2025, the brand new Universal's Helios Grand Hotel, a Loews Hotel offers an outdoor pool, a gym, and a rooftop terrace. Parking is available for USD 36 per night (USD 45 per night for valet parking), and there's also a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a hot tub, and conference space.
Guests can expect to find free WiFi and 55-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. Sitting areas, coffee makers, and laptop-compatible safes are other standard amenities.
An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered self parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for USD 39.38 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Universal's Helios Grand Hotel A Loews Hotel
Universal's Helios Grand Hotel, A Loews Hotel Hotel
Universal's Helios Grand Hotel, A Loews Hotel Orlando
Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando

Frequently asked questions

What's there to do near Universal's Helios Grand Hotel, a Loews Hotel?

This hotel is located in Orlando, just steps from Universal Epic Universe. You'll also find Orlando International Premium Outlets and Universal’s Volcano Bay within a short drive.

Is parking available on site at Universal's Helios Grand Hotel, a Loews Hotel?

Yes, secured valet parking is offered for USD 45 per night with in/out privileges. Though parking is limited, accessible parking and electric car charging are also available.

Does Universal's Helios Grand Hotel, a Loews Hotel include a casino at the property?

No, Universal's Helios Grand Hotel, a Loews Hotel doesn't have a casino.

Is there an indoor pool at Universal's Helios Grand Hotel, a Loews Hotel?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 9:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Universal's Helios Grand Hotel, a Loews Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Universal's Helios Grand Hotel, a Loews Hotel?

Yes, guests can enjoy a spa tub at this hotel.

Does Universal's Helios Grand Hotel, a Loews Hotel feature a restaurant that includes a breakfast menu?

Yes, Universal's Helios Grand Hotel, a Loews Hotel has 2 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Does Universal's Helios Grand Hotel, a Loews Hotel allow pets to stay for free?

No, pets aren't allowed at Universal's Helios Grand Hotel, a Loews Hotel.

Does Universal's Helios Grand Hotel, a Loews Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Universal's Helios Grand Hotel, a Loews Hotel?

The closest major airport to Universal's Helios Grand Hotel, a Loews Hotel is Orlando Intl. Airport (MCO), which is 12.6 mi away (30 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 20.9 mi away (43-minute drive).

Can I book a room with a balcony at Universal's Helios Grand Hotel, a Loews Hotel?

No, there aren't any guestrooms with balconies at Universal's Helios Grand Hotel, a Loews Hotel.

Does Universal's Helios Grand Hotel, a Loews Hotel offer wedding services?

There are wedding services available at Universal's Helios Grand Hotel, a Loews Hotel if that's in your vacation plans.

Universal's Helios Grand Hotel, a Loews Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 70 out of 84 reviews
Rating 8 - Good. 11 out of 84 reviews
Rating 6 - Okay. 2 out of 84 reviews
Rating 4 - Poor. 1 out of 84 reviews
Rating 2 - Terrible. 0 out of 84 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lovely hotel and great perk for early entry to Epic Universe. We had Hotels.com vouchers otherwise I wouldn’t pay the nightly rate as I just didn’t feel this was worth the £500/£600 per night price tag. The hotel was nice, clean but pricey.
Stayed 1 night in Aug 2025

10/10 Excellent

Sherri, Point Pleasant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel. It is expensive but convenient to the new Epic Universal Studios. Dining options are limited in the hotel itself, menu in the restaurant is not the best for kids or traditional meals. Beautiful hotel though and it will stay busy due to the proximity of the park.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location allowing early entry straight into Epic Universe. Beautifully furnished, comfortable room allowing us an amazing view over the park to watch the fountain show at park closing. V friendly staff. Loved every second of our stay ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2025

10/10 Excellent

Aletta

Liked: Cleanliness, staff & service, property conditions & facilities
The location makes it worth every penny.
Stayed 3 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Vilaiphone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Livia

Stayed 1 night in Jul 2025

10/10 Excellent

Josh

Stayed 2 nights in Jul 2025

6/10 Okay

Brent, Gainesville

Stayed 3 nights in Aug 2025

10/10 Excellent

Felicia

Stayed 1 night in Aug 2025

10/10 Excellent

Rafael Collazo, Yonkers

Stayed 3 nights in Jul 2025

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Five stars for style, one star for silence

The design? Stunning. The location? Prime for Epic Universe. But the walls? Practically made of tissue paper. You and your kids will get to know your neighbors very intimately. (Let’s just say we all heard the same bedtime story.) If you want to be fully immersed in neighbor’s vacation, this place is for you.
Stayed 2 nights in Jul 2025

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy my family
Stayed 1 night in Jul 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You can’t get closer to Epic!

Amazing hotel in the heart of Epic Universe. I can’t really fault the hotel, the only thing it doesn’t have is a food court for a quick service meal but other than that, it’s perfect!
Stayed 4 nights in Jul 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and room, friendly staff, and great food options. Loved the access to Epic Universe!
Stayed 2 nights in Jul 2025

10/10 Excellent

Marielena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lana

Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and the staff were great. The issue I had is for the price, the room should have been bigger. We paid about $800 per night for a 2 queen room and it was sort of small. The distance from the bed to the wall where the TV was- was narrow. We kept having to go 1 at a time through that a space. Toilet paper was rough. The bed was very comfortable and direct and early access to Epic Universe was a plus.
2 queen room pool view. Picture is when we were leaving.
View form the room
View of hotel from Epic Universe Entrance.
Stayed 2 nights in Jul 2025

8/10 Good

Michelle

Stayed 2 nights in May 2025

10/10 Excellent

Toni

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025