6/10 Aceptable
rachael h.
2 ago. 2023
Not happy at all
We arrived early and contacted Vacasa to see if we could request an early checkin. We were told that was not available even though it was listed on the website. We went to the checkin to let them know we were here and to start the pre-checkin process. I was told they would call me as soon as my room was ready and that it would be before 4:00. We never received a call so at 4:00, I went back to the checkin desk. They said it's still not ready but let me call and look into it. I went and sat down in the lobby and was never called back up to the desk. I waited 20 minutes and went back up to check on things. The lady said oh, I never called them. Another person finally called and said I'm not sure why it's not ready yet and finally called to check on the status. Now they told her it was ready. Very poor communication. We finally went to our room which was extremely small and crammed. The fridge was filthy and had mold on the sides of it. The vents had so much dust on them, it looks like they have never been cleaned. Not a very good experience for what we paid.
rachael h.
Se hospedó 1 noche en julio de 2023