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Recent guest reviews

Bugs dirty floor toilet seat needs replaced. Front desk staff not very courteous.

The hardwood floors were filthy. The drawers on the dresser were brokenness the desk drawer was broken. No ice machine due to COVID. 1 ice tray in refrigerator.

I had no idea what I was getting myself into. My room was dirty with piss stains on my bed. They moved me into another room. That one wasn't made. The third room was not any better. I had to cancel.

Room was nasty house keeping was off until weekend and I didn't have any pillows in my room

The property refused to check me in when I arrived, and charged me the full price anyway. They then refused to provide any sort of a refund even though it was their fault that they were full and had no room available for me.

THE ONLY GOOD THING ABOUT THIS PLACE WAS IT WAS CLOSE TO THE MALL AND HIGH WAY EVYTHING ELSE ,I WISH I WOULD HAVE STAED AT THE OTHER ONE WITH AN ELEVATOR AND POSSIBLE BETTER CONDITIONS!!!

I have stayed in Extended Stay Hotels throughout the years and I never had a negative experience so I was shocked at the condition that this one was in. The bed covers were dirty and stained, the floor was filthy, under the beds was even dirtier, the drain in the bathroom was not draining properly, and there were no dishes nor silverware in the room and when I asked the front desk she brought one of each thing but when she realized there were 4 people in the room she said she was going to get more and it never happened. The stairs to get to the second floor smelled like urine and lo and behold I saw a few people taking a piss right outside. I understand that this has nothing to do with the hotel itself but if it stinks like urine they should clean it. On another stairwell there seemed to be a homeless person sleeping under it because there were several blankets and some clothes. My family and I are completely disappointed with the condition that this location was in and it is giving the franchise a bad name. Once more, I really like staying at Extended Stay Hotels and over a spam of 16 years that I have used them this is the first time I have such a terrible experience. Go to another location because this one is no good.

We booked this hotel last minute for a spur of the moment overnight trip. You get what you pay for, and we weren’t expecting much. Overall it was a standard, decent hotel room that served its purpose. The area was quiet and felt pretty safe. However there were a few disappointing things: the first was that we only had 2 towels, so went to the front to ask for more. The front desk staff member was on her phone and didn’t even bother to look up when we walked in. After a minute we excused ourselves for interrupting and asked for two more towels, to which she replied “we don’t have any” without bothering to get up and check or call housekeeping. After I showered, dried my hair, and got dressed I went to put my shoes on and the bottoms of my feet were disgustingly dirty. I had only walked barefoot inside the room, which tells you about the cleanliness of the floor (at the very least). They also offered free WiFi, but when we tried to connect we were promoted to pay in order to use it. Finally, they also promoted a “free continental breakfast” - which turned out to be a few muffins and granola bars on a small table in the room they called their lobby. Again, the hotel served its purpose, but we certainly wouldn’t stay here again.

When arriving to check in to this location we were told that the hotel was understaffed and would not have our double room available until 9pm (check-in was at 3pm) When I asked if we could have a different room to use until the room we booked was available the frond desk lady refused. After traveling all day the hotel should have been more accommodating to their customers since the mistake was made by them.

This hotel made was horrible. Price was jacked up for July 4th. Room smelled & bathroom had a very strong Urine smell. I could tell my room had not been cleaned. Pillow cases dirty, crumbs on floor & hair on sink in the very small bathroom. Customers were in line waiting each day because no one maintained the front desk. People hung around late at night between cars and trees, I think they were homeless. All the bad reviews are true. Water pressure very low in shower and it does not drain down. Went to vending machine to get a 16oz Doctor Pepper and it was $2.25 & it was flooded in that area. (Stay at your own Risk)!!!!

I travel from Rhode Island to Virginia (about a 10 hour drive). I got to the hotel at 3am 4th of July. I check in and when we get to our room. I notice the bed sheets had a lot of hair from the previous people and the sheets plus the pillow covers were dirty. I went to the lobby and the gentleman gave me extra blanket and pillow covers. He told me he wrote it down so they good room service my room. We went out for the 4th and when we got to our room late in the night, the room was not cleaned and the sheets were still there. I went back downstairs and informed them that they never cleaned the room even after the staff member wrote it down. They gave me extra blankets again and told me the room was going get service. It never did!😡

Checkin and waiting is too long... on the upside, the location is excellent. It is close to shopping and restaurants.

The price for the first day was 73.00 as expected The price for the next 2 days was 132.00 which wasn't expected.

Place was old,sticky,bed was hard as a rock,needs major upgrades. Laundry facility was dirty,expensive for a washer,dryer. The grounds we're not kept clear, trash build up, would not stay here again. You need to ask for everything, the grab and go was s joke, all the construction workers picked everything up . Sorry not good at all.

it was close to the place where i work at the room was clean the front desk people was nice and friendly

It wasn’t anything fancy but it was clean and peaceful for the money I spent!

Crossways Blvd Chesapeake VA

Hotel highlights

  • Close to Greenbrier Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Greenbrier East within a mile (2 km) of Greenbrier Mall, Extended Stay America Chesapeake - Crossways Boulevard is within a few miles (5 km) of Chesapeake Conference Center. This 132-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.


Rooms

The 132 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America Chesapeake - Crossways Boulevard, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America Chesapeake - Crossways Boulevard

Everyone (14) Couples (10) Business (9) Family (10) Other (5) Friends (3)
3
Everyone

By on Mar 1, 2021

2
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

2
Partner Couples Family

Bugs dirty floor toilet seat needs replaced. Front desk staff not very courteous.

By on Oct 13, 2020

Review comment responded on Oct 14, 2020

Thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered during your stay. We have asked the appropriate teams to address the problems you outlined. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. Your feedback has been discussed with our front desk staff to ensure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

3
Partner Couples Family

The hardwood floors were filthy. The drawers on the dresser were brokenness the desk drawer was broken. No ice machine due to COVID. 1 ice tray in refrigerator.

By , from Aliquippa on Jul 2, 2020

Review comment responded on Jul 3, 2020

Rocco, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room and regret the inconvenience it caused. Your feedback has been discussed with the appropriate team members to improve the future guests’ experiences. It is never our intention to disappoint you in any way, and we look forward to welcoming you back soon to redeem ourselves in the future. Sincerely, Hotel Management

1
Business Business

I had no idea what I was getting myself into. My room was dirty with piss stains on my bed. They moved me into another room. That one wasn't made. The third room was not any better. I had to cancel.

By on May 2, 2020

Review comment responded on May 3, 2020

Thank you for your feedback. On behalf of our entire team, please accept our apologies for not having your suite in the spotless condition as it should have been when you arrived. We do not take these concerns lightly and have addressed this matter with the housekeeping team to ensure that it does not happen again. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincerely, Hotel Management

1
Everyone

Room was nasty house keeping was off until weekend and I didn't have any pillows in my room

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Thank you for being our guest. We are sorry for the housekeeping issues you encountered in your room. We are working with our housekeeping team to make sure this is not repeated. While our housekeeping is done on a weekly basis, we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management

1
Everyone

The property refused to check me in when I arrived, and charged me the full price anyway. They then refused to provide any sort of a refund even though it was their fault that they were full and had no room available for me.

By on Dec 30, 2019

Review comment responded on Jan 1, 2020

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

1
Family

THE ONLY GOOD THING ABOUT THIS PLACE WAS IT WAS CLOSE TO THE MALL AND HIGH WAY EVYTHING ELSE ,I WISH I WOULD HAVE STAED AT THE OTHER ONE WITH AN ELEVATOR AND POSSIBLE BETTER CONDITIONS!!!

By on Dec 6, 2019

Review comment responded on Dec 7, 2019

Although you liked our location, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management

3
Family

I have stayed in Extended Stay Hotels throughout the years and I never had a negative experience so I was shocked at the condition that this one was in. The bed covers were dirty and stained, the floor was filthy, under the beds was even dirtier, the drain in the bathroom was not draining properly, and there were no dishes nor silverware in the room and when I asked the front desk she brought one of each thing but when she realized there were 4 people in the room she said she was going to get more and it never happened. The stairs to get to the second floor smelled like urine and lo and behold I saw a few people taking a piss right outside. I understand that this has nothing to do with the hotel itself but if it stinks like urine they should clean it. On another stairwell there seemed to be a homeless person sleeping under it because there were several blankets and some clothes. My family and I are completely disappointed with the condition that this location was in and it is giving the franchise a bad name. Once more, I really like staying at Extended Stay Hotels and over a spam of 16 years that I have used them this is the first time I have such a terrible experience. Go to another location because this one is no good.

By on Sep 9, 2019

Review comment responded on Sep 10, 2019

Thank you for posting a review of your recent stay with family, and we appreciate your loyalty towards our brand. Our goal is to provide each guest with comfortable accommodations and good service, so we apologize for not meeting your expectations here. We are truly sorry for the cleanliness issues you encountered with our property and have shared your comments with our housekeeping staff so that they can take the necessary steps. We also regret the lack of dishware and for any other inconveniences, you experienced while here. Your concerns will be discussed with our leadership team so that future guests do not encounter the same issues. Once again, we apologize and hope you will choose to stay with us the next time you are in our area so we can show you the great stay you are familiar with and deserve. Sincerely, Hotel Management

2
Family

We booked this hotel last minute for a spur of the moment overnight trip. You get what you pay for, and we weren’t expecting much. Overall it was a standard, decent hotel room that served its purpose. The area was quiet and felt pretty safe. However there were a few disappointing things: the first was that we only had 2 towels, so went to the front to ask for more. The front desk staff member was on her phone and didn’t even bother to look up when we walked in. After a minute we excused ourselves for interrupting and asked for two more towels, to which she replied “we don’t have any” without bothering to get up and check or call housekeeping. After I showered, dried my hair, and got dressed I went to put my shoes on and the bottoms of my feet were disgustingly dirty. I had only walked barefoot inside the room, which tells you about the cleanliness of the floor (at the very least). They also offered free WiFi, but when we tried to connect we were promoted to pay in order to use it. Finally, they also promoted a “free continental breakfast” - which turned out to be a few muffins and granola bars on a small table in the room they called their lobby. Again, the hotel served its purpose, but we certainly wouldn’t stay here again.

By , from Washington DC on Aug 21, 2019

Review comment responded on Aug 22, 2019

Katie, thank you for reviewing your experience at our hotel. We regret your disappointment with our breakfast offerings and apologize for the issues you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We are also sorry for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

Extended Stay America Chesapeake - Crossways Boulevard

1540 Crossways Blvd, Chesapeake, VA 23320
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