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Park Hyatt New York

5.0 out of 5.0

Recent guest reviews

Right in the heart of the city and only a block away from Central Park. The rooms are great and the service excellent. The hotel bar in the library is a great place for a drink. The staff goes out of their way to make sure you have everything you need/request.

Stayed here Nov. 30-Dec 1 on our annual family trip to NYC for Christmas. Bottom line -- this hotel is subpar for a luxury hotel and would not be worth $1000/night. Rooms: We had a standard king room. For NYC, it was big and well appointed. However, the air conditioner made loud clanging noises all night and I reported this to maintenance, but nothing was done. As other posts have mentioned, the loud closing of entry doors will wake you up at night and literally will shake the walls that your headboard rests on. Hotel has no appreciable lobby. For a luxury hotel (Plaza, Waldorf, St. Regis, etc.) I like a nice lobby to hang out in. This hotel has nothing like that. I sent a shirt out for complimentary pressing. Before I did, I asked how long it would take. They said two hours. They got it at 9am and by noon it wasn't done. Only after multiple phone calls were we able to track the shirt down and get it at 3:45pm. Pre-stay, the concierge emailed. I told them my wife and I would be there with our 4 year old son for our annual Christmas trip to NYC and asked if they could make his stay special. Not only did they NOT do that (no teddy bear, Christmas treat, etc. in the room), they stuck us in the lowest level standard room (as a Hyatt Explorist) and wanted to charge me $75/night for a cot for my son. Ridiculous. I stayed here on points, and maybe they treated us as "points guests" but I advise avoiding this property. If you have $1000/night to burn, take your money to the St. Regis. If you are a Hyatt person, the Andaz is way better.

Our fifth stay here and the least enjoyable. Surly front desk staff made check in just odd and inconsistent concierge service made what should be smooth stressful. Rooms still great and facilities charming, but I hesitate to recommend

I was in NYC for a business event and fortunately, the Park Hyatt was within a couple of blocks from 21 Club, where the event was being held. I have always had great experience at Park Hyatt properties and this hotel was no different. The room was large and very comfortable with views of Central Park. I've staying in Manhattan maybe 1,000 times so I am used to the street noise but there was absolutely no noise at this hotel, an added benefit. We used the gym and it was well equipped and very clean. I'd highly recommend this property.

Outstanding all around. One block from central park and half a block from the metro station -- if interested. Across the street from Carnegie Hall. Excellent service all around. Very comfortable. All our requests were immediately accommodated.

In an era when lies are confused with facts, it was shocking to have encountered management at a premier hotel resorting to such tactics. Our team had been at the hotel for over a week. We needed a private room for a business discussion. We went to the front desk and were directed to a room. Shortly after our meeting began, the macho manager came to shut it down. First he said that we had no permission to be there. Untrue. Then he alleged that we covered up the fact that we wanted to project a PowerPoint---again false. We were never asked. When we pointed out that we were not asked, we were told that the burden was on us to disclose. Really? Then we were accused of conspiring to breach Union Rules. Really, Hyatt guests are responsible for knowing and figuring out how to comply with employee union rules--which Hyatt negotiated? Wonder what a lawyer would say about this? Then we were accused of theft-- trying to use a room for which payment was required at no cost. Why did we go to the front desk? Hint- not to brush our teeth. Once told that we had to pay, we said fine, not even asking the charge. But we were again refused. We had to raise our voice to get the use of the room for payment. Wonderful customer service. To top it off, we asked for water and the waiter delivered sealed bottles, no opener, no glasses and no napkins. When we noted this substandard execution, we were told that that is what happens when we violate union rules. This is shameful. No one should patronize this hotel until management is fired. What ever happened to customer service? New York has some great hotels where this would never have happened. Find one.

Loved the hotel. The concierges were fabulous and our room was always perfectly prepared and stocked. Loved the fresh pears left every day in the room, as well as the coffee station. Great location, great staff and great experience.

The hotel location was perfect for shopping and restaurants. Only a block away from Central Park. The room we stayed was perfect! I would definitely recommend Park Hyatt to friends and family. The concierge was polite and courtesy the entire stay.

My wife and I spent 2 nights at the Park Hyatt and loved every second of it. The unique floor plan makes you feel like you have the hotel to yourself, the pool and spa were absolutely amazing, and by far the best part is the concierge service. They know the city like the back of their hand, and can make excellent recommendations or get reservations for whatever you need.

I really like their service and room. Inside the room, everything looks very nice. Also, their front desk people very helpful to work with you so you can make any reservations easily. Do I mention the pool? It's another best part of this hotel. Overall is a 5 star experience.

153 West 57th Street New York NY

Hotel highlights

  • Walking distance to Carnegie Hall and Rockefeller Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Central New York City, Park Hyatt New York is adjacent to Carnegie Hall and within a 10-minute walk of other popular attractions like Ed Sullivan Theater. This 201-room, 5-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. Centrally located in Manhattan, the hotel is also a short walk from Rockefeller Center and Barney's.


Dining

This hotel serves as home to a cocktail bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.


Rooms

The 201 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. 40-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

At Park Hyatt New York, guests enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is offered for USD 65 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this luxury hotel include a spa tub, a steam room, and free WiFi in public areas.

Room options

Room, 2 Double Beds, City View

Full 2 | Sleeps 3

Room, 1 King Bed, City View

King 1 | Sleeps 3

Deluxe Suite, 1 King Bed

King 1 | Sleeps 3

Suite, 1 Bedroom, City View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1554 reviews