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Park Hyatt New York

5.0 out of 5.0

Recent guest reviews

The food at this property is not very good if you’re serious about your steak. No pink on a Medium rare steak. Guest Room had finger nails, shower smelled like urine and long excessive hair on the floor.

My husband, 1 year old daughter, and I spent a weekend in March at the Park Hyatt Manhattan. As a parent traveling with small children, I always try to structure my reviews to be helpful to other parents, since a good home base becomes even more important with kids. Biggest coup: the separate shower room in the bathroom is just big enough to fit the hotel provided crib. So although we felt slightly sketchy having our baby sleep in the shower, we wheeled her on in there since she won't fall asleep if she sees us in the room. This allowed us to close the bathroom door at bedtime and give her quiet and darkness while still being able to hang out in the room with the tv and lights on. Amazing! Pool: amazing! In another slightly sketchy parenting move, when it was naptime on Saturday, we turned the room privacy light on, hooked the baby monitor up, and took the elevator up a few floors to the pool. We spent the most relaxing two hours lounging in the jacuzzi, eucalyptus scented steam room (so nice!), and chaises while baby got a much needed nap. This may not have been so key if it had been nicer weather, but it was gray, cold, and windy in New York so the heat felt great! The only downside to the pool is that it closes at 9 pm. 24 hours would be incredible, 11 pm would be great, 10 pm would be fair and commonplace, but 9pm struck me as an hour too early. Value: not great. We used Hyatt Points, so I spent much of the weekend asking myself whether the hotel was worth $750+ a night. Although it was lovely, I'm not sure I would have felt it was a good value if we paid cash. Then again, hotels in New York are expensive and pre-baby we always stayed at my sister's, so I don't have the best point of reference. What I do find myself comparing it to is a hotel we stayed at in Positano which was about the same price; however, included in that price was every amazing luxury you can think of. A gorgeous tray of fruit, nuts and prosecco upon arrival; complimentary trips on the hotel boat with bellinis served on board; the most incredibly gourmet breakfast spread I’ve ever experienced. You get my drift. Granted, New York is not Europe, they don’t have access to the Mediterranean sea, and luxury American hotels don’t serve breakfast the way that European hotels do, but still…the service and “experience” didn’t feel much different than your average Hilton hotel. Sure, the TV in the bathroom mirror, heated bathroom floors, and power drapes were cool, but it felt like a room worth about $400 night, if that makes any sense. I notice a lot of other reviews complained about the “service,” and while everyone we interacted with was quite pleasant and I don’t know what else they could have done differently, I understand those comments a little better right now. Leadership and/or the Park Hyatt brand haven’t figured out how to create that “experience” with the added extras that are both tangible and intangible that reminds you you’re at a luxury hotel. GREAT use of Hyatt points, though, given that the other Hyatts in the area are 25,000 a night, so I’d definitely suggest coughing up an extra 5,000 for this one.

This property is beautiful with all the amenities that you would need when staying away from home. Our room was incredible with just a standard King room. The staff provided excellent service and are always one step ahead in making sure you have a great stay. The gym and pool area was incredible. The location for the property is outstanding. You're walking distance to Times Square and to the train station if you wish to travel further. I wouldn't think twice if I had to stay at the Park Hyatt New York. I hope I get the chance to do so again.

I here for three nights while in New York on a business trip. The hotel is outstanding from the entry to the smallest details of the bedrooms. The lobby and public areas of the hotel are filled with works of art, and the bedrooms include custom made furnishings that give the hotel a look and feel unlike any other. The beds are delightful - from the pillows to the push-button controls for the draperies. I slept better here than I have at any hotel in New York City. The service is flawless, from turndown to room service, I couldn't have asked for more. I used the gym on all three days and it was always in perfect condition, with a fantastic view of midtown from the 26th floor. While I enjoyed cocktails at the bar in the evening, I wish the menu was a bit more exciting and would typically expect a better offering at a Park Hyatt. Still, everything I had was very good to excellent. And again, the service was impeccable. I'll look forward to returning here on my next trip to New York.

The room was not clean. The cups even had black stains. But the worst was the terrible service. So, in the early morning, a really loud beep noise from our room lasted at least 3 min. After showed the recording to the front desk, was told: change room fee cancelled, but next time they won't take this cause they have no control of noise outside. I repeated the beep was obvious from our room. Then, was told: no others on the same floor complained it. Okaaay, if the noise was that huge could even pass through their wall, someone must already call the police. I just left, because clearly, they don't respect me and there is no way I waste my time talking farther with them. Good luck with their service.

Checked in Feb. 26 with husband. Free night and upgraded because he is a globalist. I was very satisfied except staffs ( check in area on 3rd floor) are usually head down. Andrea was nice. Spacious room, bath, lots of closet, mini bar, welcoming letter, clean room w flower and fruits are impressive. The food in the restaurant and view is fine. Love to stay again. Thai ( bell man) is the best!

This is my second visit to the Park Hyatt New York. Because of my Globalist status, I was upgraded to a junior suite. The “junior” suite was huge and was simply gorgeous. The amenities are a-plenty and fantastic. Everything was as I remembered and then some! I actually got to enjoy the hot tub this time, and it was an awesome experience! The complimentary house car service saved the day when we had to brave the snow/sleet when heading to dinner. The service was extremely attentive, and the staff was most helpful and professional. Everything was just as it should be with a Park Hyatt!

Having stayed at other Park Hyatt locations we had fairly high expectations for their flagship property. Overall our stay was nice, but there was absolutely nothing that gave us the wow feeling of staying at a 5 star hotel. We are the type of people that generally want minimal interaction with staff, but it honestly felt like one of those places where people went out of their way to not talk to you! Before arrival we tried to contact the concierge about assistance with dinner reservations and our e-mail bounced back (the link on their website apparently doesn't go to a working e-mail address). We could have called, but we choose not to and worked to get the reservations we wanted on our own. When we arrived at the ground level of the hotel we were welcomed by a women at a small desk inside-there was no doorman working at that time and nobody offered assistance with luggage. We made our way up to the check in desk where we were given our room keys and told we should visit the pool, as its the best feature of the hotel. We were not told about any other services at the hotel (no mention of the bar, breakfast, concierge, spa). There was no warm welcome or greeting. Our room was extremely comfortable and so quite! The quite in such a large city was really the best feature of the hotel. You can tell a lot of effort went into designing the property for maximum comfort and privacy. There was no view from our room and the decor was a bit dark, but overall it was an enjoyable space and relaxing. Housekeep also did a fantastic job-our daily housekeeping and room turn down service was always completed when we were out of the room and surpassed our standards. We did check out the pool and it is a very nice space (especially for a city hotel), but again, there were no little touches that made it stand out. They had great lounge chairs up there, but the pool attendant seemed to go out of his way to not help guests. We only stayed 3 nights and it was almost comical how few times we were acknowledged by anybody working at the property-normally at high end properties people at least make contact and say the front desk staff would look down as we walked by, we were only greeted by the door man one time and never offered assistance with directions or a taxi (we were given an umbrella after we asked for it). Overall, the entire experience feel short of what one would expect at a high end property. It felt like everybody was doing exactly what they needed to do to meet their job expectations, but nothing beyond that.

The hotel and the room were lovely but we had several mishaps during our stay, and I expected better from a five star hotel. When we checked in, they upgraded us to a suite but told us we'd have to wait an hour and a half for the room to be ready and that they would call us when the room was ready. We were fine with waiting as they gave us free drink vouchers to use at the bar. After waiting for two hours, though, we still didn't receive a call, so we went back to the front desk. We were told the room still wasn't ready (it appeared there was something wrong with the room), so they moved us to another room and asked us to wait another 15 minutes. The rest of the night was great and we really enjoyed the room. Right before we went to bed, though, we discovered that two of the lights would not turn off. We called guest services and an electrician came up, couldn't figure what was wrong and simply hardwired the lights off. Then the next morning we discovered that the room service breakfast we placed through the iPad in the room had not been processed (even though the iPad displayed an email saying it had been processed), so we had to reorder the breakfast, which as a result was delivered much later than when we had wanted. The mishaps were not a huge deal, but I expected better from a Park Hyatt.

Based on other reviews and the Park Hyatt status I had high expectations, but this property failed to deliver. As a Hyatt Globalist status I travel quite a bit with the Hyatt brand and was quite surprised on the room conditions and levels of service given this hotels status. The service varied from welcoming and engaging to just being absent. Check in was efficient and the associate checking us in gave a good impression of what was to come, but from there is fell short. Most of the time staff of the hotel would keep their eyes down and not interact with you unless you approached first. There is not much welcoming when you arrive because the door staff operate the automatic doors with a remote in their pocket. A few times they were congregating at the desk inside and would only just the remote to let you in then return to talking. The rooms have a great first impression. They are huge for the city and the bathroom is spa like, but they can use a deep cleaning. Some of the misses we had were splatters on the floor, broken amenity tray on the counter covered in toothpaste and dirt, missing coffee cup in the minibar, dust and lint filled glasses in the mini-bar and luke warm drinks in the fridge. I would let these things slide if we were talking the $300/night mid to high end mid-town hotel. But for a property that is considered the premier brand within the Hyatt family it falls short and does not justify the rate charged.

153 West 57th Street New York NY

Hotel highlights

  • Walking distance to Carnegie Hall and Rockefeller Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Midtown, Park Hyatt New York is adjacent to Carnegie Hall and within a 10-minute walk of other popular attractions like Ed Sullivan Theater. This 210-room, 5-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. Centrally located in New York, the hotel is also a short walk from Rockefeller Center and Barney's.


This hotel serves as home to a cocktail bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.


The 210 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. 40-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, laptop-compatible safes, and ironing boards are other standard amenities.

Property features

At Park Hyatt New York, guests enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is offered for USD 75.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a steam room, and free WiFi in public areas.

Room options

Room, 2 Double Beds, City View

Full 2 | Sleeps 3

Room, 1 King Bed, City View

King 1 | Sleeps 3

Deluxe Suite, 1 King Bed

King 1 | Sleeps 3

Suite, 1 Bedroom, City View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 1624 reviews