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Park Hyatt New York

5.0 out of 5.0

Recent guest reviews

Well, that trip was just terrible. We are still on vacation, since we planned a trip to celebrate 3 birthdays and our anniversary, which all take place during April-May. I notified hotel concierge 20 days before our trip that we will celebrate an anniversary at this property and received a message the very next day, which confirmed that we will receive a warm welcome and that suite upgrade was applied to my account. We spend last year's anniversary in Hyatt Zika in Cancun and that service was really awesome. Roses, complimentary bottle of champagne and very welcoming staff. That room in an all-included hotel costed about 1000 dollars per night and we spent great 5 days there. Park Hyatt New York was very different. - First, there was NOONE at the entrance to help us bring our bags to the room. - Second, not only I wasn't upgraded (I never asked for that, it was Hyatt rep who told me that he applied an upgrade), which was fine, but the front-desk lady had 0 information about our anniversary. At least, I was able to get a paid upgrade, but still received 0 attention, even if she knew it was our anniversary, but that is probably fine too, though I will never spend any special occasions in this hotel. What is not fine that there still WASN'T anyone who could help us with the bags, the front lady seen that and did nothing to call anyone. Not something you expect from a 5-star hotel. But that's not all. Both of the coffee mugs were dirty and it took them 50! minutes to replace them! 50 minutes to get TWO CLEAN MUGS in the room which cost more than 1300 dollars. I don't even want to know how I received a room with dirty mugs, but it drives me crazy that it took almost an hour to bring new ones. The only reason I am giving this hotel 2 stars is because the hotel pool was really nice and the ladies, who work at the spa was super friendly and nice. Apart from that, it was super disappointing experience. I am currently staying at the Bellevue hotel at Philadelphia, and even if the rooms are more modest, the service is MUCH better! In fact, that was one of our worst trips to a hotel from Hyatt portfolio. I mean, literally, the service is Hyatt Place in Washington DC is better than in Park Hyatt New York. The property is awesome, but the service is terrible. We went to Park Hyatt Tokyo last year and it was truly exceptional experience. But this one in New York is not even close, when it comes to service.

I enjoyed the luxurious in-room touches like under-floor heating in the bathroom, a quality espresso machine in the minibar (which should be automatic everywhere but is not), high tech controls (such as electronically controlled drapes and blinds) and superbly comfortable bedding. Also, I was offered an in-room refrigerator for my protein shakes and healthy snacks. Nice! Service was smooth and professional, as one would expect. The soundproofing of the room was not great – I could hear people in the hall and the slamming of other guestroom doors. Otherwise no complaints. The gym: On the 26th floor (take elevator to 25) and has views uptown including the park on one side and toward midtown on the other. The lighting is low and there is a slightly new-agey soundtrack in the background that is very soothing and relaxing. For weight training, there is a rack of dumbbells up to 50 lbs and a couple of adjustable benches. The machines are all Technogym Kinesis, which is more of a functional training machine than a traditional resistance machine. For cardio they have four treadmills, five cross trainers, a few bikes (including two new Peloton racers) and a rowing machine. Most with in-built TV. There are Swiss balls and mats and the like. I like the drawer of cool towels and chilled bottles of water. There is also a pool, which I did not get to enjoy. The locker room is well stocked and spotless. The gym experience is good for cardio but not for those who want to pound some weights during their stay.

The room was small but we enjoyed the experience. There was no street noise whatsoever. The subway is very close. A Starbucks is across the street and there are many many restaurants of all kinds to choose from.

We stayed at Park Hyatt for 3 nights with our 3yr kid. Check-in is fast, excellent bell service. Spacious bedroom & bathroom with amenities for adults and kid. The location is the best, close to metro, Central Park. Drug store & supermarket are across the street. I would give 5 stars if the housekeeping were more consistent. Throughout our stay, the towels & rugs count were never the same...first day 3 towels+2rugs, second day 2 towels+2rugs, third day 3towels+1rug. Same thing with the water bottle. Another point is the in-room dining, there’s no toast/bread provided, isn’t it normal for the hotel this class to provide some bread with inroom breakfast?. The one we ordered was a side order of 4$ muffin bread and that’s all we got (1 muffin cut in half).

Very well located. Staff was excellent. However if I was actually paying for the room I would have been disappointed. I received the room a a member of Hyatt. We were there for our sons wedding. If money is no question then the hotel does a wonder affair with all the bells and whistles

A beautifully appointed, understatedly elegant hotel. Rooms are spacious and tranquil with plenty of closet space. Bathroom is well lit, spacious and equipped with a full compliment of amenities. I highly recommend this elegant, luxury hotel!

Incredibly expensive. Best price was $665 plus over $100 in taxes. Great room but I would expect that for $750 per night. Glass of wine and gin and tonic-$50. Lunch prices-$30 hamburger. Left luggage to sightsee. Nice service. Toilet running got maintenance in fifteen minutes. Concierge screwed up both reservations for us.

We have had lovely experiences at a number of Park Hyatt properties and our recent stay in New York was no exception. The property is very modern and pleasant in its design and the staff works very hard to insure that every guest need is accommodated. The location is also very convenient.

A stylish and tasteful quality hotel close to Central Park and walking distance to the theatre district and Fifth Avenue shopping. The rooms are spacious and the suites are both roomy and relaxing, so unlike most NYC hotels. The choice of this location more depends on your activities whle in NYC - by choice I prefer downtown which has more of a community feel and more interesting restaurants and music activities. Walking around 57th and nearby streets is not too interesting But if your main focus is on a quality and spacious room, then it is hard to beat the Park Hyatt. Other than location, the only real negative is having to take 2 elevators - one from the street to the lobby upatairs and then a second one to take you to your room.

This property holds itself out as a luxury product (least expensive room $750/night). The physical property is amazing; rooms/suites are beautiful and it feels like you are at home. For a property to hold itself out as luxury (and they even participate in the Fine Hotels & Resort program through Platinum/Black card American Express), the property itself must be excellent but, even more important to me, the service must be exceptional. Service during my stay was poor, uninformed and appeared uninterested. I have a couple of examples of service, which in my opinion, was certainly not luxury, and not at all what I expect at a 5-star location. At shortly after 7 pm, I asked the concierge if she would be kind enough to extend my 7 pm reservations at a local restaurant as I was running a few minutes late. I asked if the house car was available to take me (about 1 mile away). She said the house car is "first come, first serve" I asked if it was available now, and her response was "the Bellman would know if it was available now." Certainly the concierge could have checked for me, but she was not interested in doing so. I got downstairs at around 7:15 and the Bellman advised the the house car was not available as it stopped running at 7 pm that night. Is it too much to think the concierge should have known that? She was both uninterested in helping out but she was also not informed. I wish that lack of information was my only example; it is not. In advance of my stay, the concierge had made a few recommendations for my Sunday night dinner. They knew my arrival and departure times .... their recommendations for restaurants options that were closed Sunday night were just now helpful, whatsoever, and in fact turned out to be a waste of my time. Room service breakfast was disappointing. It was "late" (promised by a certain time and 10 minutes late to the room) and the omelette with cheese and mushrooms came without the fungi. I was not able to wait for a replacement. The water for tea was also luke warm. I travel frequently and I quickly recognize staff alertness, crispness and guest-focused, genuine, hospitality driven service, and I very much appreciate the same. It is lacking at this "luxury" property. 5-star exceptional service is all about the details in every touch of the guest .... they are missing here and the commitment to the same appears to be as well. As a Globalist in Hyatt's loyalty program, I get a 4 pm check-out. Housekeeping staff interrupted my work calls (between 11:45 am - 12:15 pm) asking when I was leaving, when I would be out off the room, and the manager/supervisor even offered to extend my check-out until 1 pm that day. Where was the communication from reception to house-keeping to advise I requested and was extended a late check out? The room was exceptional, overall the hotel property is gorgeous ...... but do not expect 5 star service at this NYC location. I will stay at the Mandarin or Ritz Carlton next time as service at both locations never disappoint.

153 West 57th Street New York NY

Hotel highlights

  • Walking distance to Carnegie Hall and Rockefeller Center
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Midtown, Park Hyatt New York is adjacent to Carnegie Hall and within a 10-minute walk of other popular attractions like Ed Sullivan Theater. This 210-room, 5-star hotel has a restaurant along with conveniences like a full-service spa and an indoor pool. Centrally located in New York, the hotel is also a short walk from Rockefeller Center and Barney's.


Dining

This hotel serves as home to a cocktail bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.


Rooms

The 210 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. 40-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free bottled water, laptop-compatible safes, and ironing boards are other standard amenities.


Property features

At Park Hyatt New York, guests enjoy a full-service spa, an indoor pool, and a fitness center. Valet parking is offered for USD 75.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a steam room, and free WiFi in public areas.

Room options

Room, 2 Double Beds, City View

Full 2 | Sleeps 3

Room, 1 King Bed, City View

King 1 | Sleeps 3

Deluxe Suite, 1 King Bed

King 1 | Sleeps 3

Suite, 1 Bedroom, City View

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 1692 reviews