We chose this property to celebrate my 34th birthday with family. It’s a beautiful house but unfortunately has a terrible host. On the last night, July 7th, which was my birthday, we returned to the house in the evening to find the air conditioning was not working. We contacted the owner, Michael, who informed us that due to the time and day, it was impossible to resolve the issue. Half of the family had to leave the property because the high temperatures were truly unbearable. It was a horrible way to end a birthday.
Michael only gave us an apology and informed us that he would refund the payment for that night in exchange for not leaving a negative review on his page. After writing to him several times, he stopped responding, so we filed a complaint directly with Vrbo, which also didn’t take responsibility for our compensation. This man will not take any responsibility for ruining your stay at his property, will mock you, and try to negotiate something that is his responsibility in exchange for not having a review that exposes his poor service and lack of interest in his clients.
The money that Michael said he would refund does not compensate for the bad night we spent in his house, and we never received anything because his response to us was: after the 15-day period during which the possibility of leaving a review expires, then we will refund your money. Stay away from this place.