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Extended Stay America - Montgomery - Eastern Blvd.

2.5 out of 5.0

Recent guest reviews

How polite they were and helpful to suggest things to do in the city.

The hotel outside needed a little TLC. The room from first glace it's fine....don't forget to clean under the bed.

Nice rooms and amenities, however the TV is staticky. Need better TV service

I had to clean my room behind them. Then i was told 2days into my 5day stay they didn't have any face towels. They came in and sprayed the room after i said no cause I'm pregnant. After that we started too see roaches. I'm sick now from them spraying.

Room was large and roomy, but it was a handicapped room. I did not request a handicapped room and felt awkward using this room since someone with real "needs" my require the accommodations. I had difficulties with the WIFI. When I called the office, staff said they would look into the situation and call me back. An hour later, I had not received a call back so I called the office. "Sorry. We can do nothing about the WIFI issue" was response, but I was more frustrated with the fact that she said she would call me back and did not follow through on her words. Poor customer service. We had a police situation next door to my room, complete with pounding on the front door of the room right next to mine, yelling, police talking about charges right outside my window, yet no one from the office bother to call me and offer an apology or explanation for the situation that was happening at 11:30p. Very disappointed in management.

Breakfast is by name only. Don’t want to stay in this hotel ever, :(

This is without a doubt one of the worse hotels I have ever seen. The furniture was ragged. The room had a bad odor. The sheets were not changed. We knew this because of the hairs that were found when the sheets were pulled back. The hotel itself is located in high crime area. Do yourself a favor and pass this dump by.

Roaches were everywhere & dirty sheets were on both bed. Hotel was disgusting, but the staff was very helpful

Perfect place to spend for a stop over on a long road trip

I didn’t want to do it, I promise I didn’t, but I was left with no choice. I sent 2 emails to the general manager, but felt prompted to write a review because nothing, and I mean nothing, went right. Here it is in condensed form; 1). Found several roaches in the kitchen area and one on the bed. 2). Was given dirty dishes and no dish soap. 3). Broken smoke detector 4). After switching rooms because of roaches, was given a smoking room, when I’m a non smoker 5). Allergies now active because of cigarette smell in room (itchy & watery eyes, itchy throat, sneezing) 5). No dishes are kept in the room, nor do they offer them to you or ask if you’ll need them upon check-in. 6). Neighbors playing loud music at 2:00 in the morning. 7). Can hear upstairs people walking around or banging in the middle of the night. 8). Customer service was ok, but not the best. Though I was refunded 2 of my 3 night stay (should’ve been refunded the entire stay), no one smiled. The only person to smile was the person who checked me in and that was around 12:30/1:00am. I will never stay at this or any other Extended Stay America ever again and I recommend you don’t either, especially the one on Eastern Avenue in Montgomery, Alabama. 9). Their beds and pillows are the worse I’ve ever experienced. Normally hotel beds and pillows should be more comfortable than home. Not here!!

We checked in and left after 10 minutes and found another hotel. Very dirty Carpet was very dirty looked like haven’t vacuumed in a long while. Large chucks of things on the floor.

The room was not clean towles wereissing overall i really want a refund and my money back im very disappointed aftern staying here

we checked in and the first room we got had a clogged toilet. The staff was very accomidating and gave us a new room which was fine. Very friendly staff.

Because of room conditions lobby clerk said she would refund 50 percent off room,but orbits would have to refund it to my card. Have you?

Room had a stale smoke odor, beat up furnishings and the AC compressor sounded like it was about to fall out of the housing.

Don’t come and spend your money on a weekend! There were gunshots shot at the hotel last Friday night as well as people running back and forth. This place is dangerous!

The room was clean, located to close to shopping, and restaurants. I would stay here again.

The room was clean I stayed 2 nights and would stay here again. The hotel staff was very nice.

It wasn't more than expected. I expected it to be dirty and cheap, but hey proved me wrong.

2491 Eastern Blvd Montgomery AL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Montgomery - Eastern Blvd. places you within 2 miles (3 km) of Montgomery Museum of Fine Arts and Blount Cultural Park. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Weekly housekeeping is available.


Property features

Extended Stay America - Montgomery - Eastern Blvd. features free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America - Montgomery - Eastern Blvd.

Everyone (34) Business (3) Couples (3) Family (6) Other (4) Friends (2)
5
Everyone

How polite they were and helpful to suggest things to do in the city.

By on Mar 11, 2019

Review comment responded on Mar 12, 2019

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management

1
Everyone

By on Feb 16, 2019

2
Everyone

The hotel outside needed a little TLC. The room from first glace it's fine....don't forget to clean under the bed.

By on Feb 3, 2019

Review comment responded on Feb 4, 2019

Thank you for taking the time to review your stay. We apologize for not meeting all your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We have also discussed your concerns with our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

3
Everyone

Nice rooms and amenities, however the TV is staticky. Need better TV service

By on Feb 1, 2019

Review comment responded on Feb 2, 2019

Thanks for being our guest. We are glad to read you had an overall pleasant visit and liked your room. However, we apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We will hope you will visit us again soon. Sincerely, Hotel Management

1
Everyone

I had to clean my room behind them. Then i was told 2days into my 5day stay they didn't have any face towels. They came in and sprayed the room after i said no cause I'm pregnant. After that we started too see roaches. I'm sick now from them spraying.

By on Jan 26, 2019

Review comment responded on Jan 29, 2019

Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

3
Everyone

Room was large and roomy, but it was a handicapped room. I did not request a handicapped room and felt awkward using this room since someone with real "needs" my require the accommodations. I had difficulties with the WIFI. When I called the office, staff said they would look into the situation and call me back. An hour later, I had not received a call back so I called the office. "Sorry. We can do nothing about the WIFI issue" was response, but I was more frustrated with the fact that she said she would call me back and did not follow through on her words. Poor customer service. We had a police situation next door to my room, complete with pounding on the front door of the room right next to mine, yelling, police talking about charges right outside my window, yet no one from the office bother to call me and offer an apology or explanation for the situation that was happening at 11:30p. Very disappointed in management.

By , from DG on Oct 28, 2018

Review comment responded on Oct 31, 2018

Sheila, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the poor service you received from our staff. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

2
Everyone

Breakfast is by name only. Don’t want to stay in this hotel ever, :(

By on Oct 8, 2018

Review comment responded on Oct 9, 2018

Syed, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

1
Everyone

This is without a doubt one of the worse hotels I have ever seen. The furniture was ragged. The room had a bad odor. The sheets were not changed. We knew this because of the hairs that were found when the sheets were pulled back. The hotel itself is located in high crime area. Do yourself a favor and pass this dump by.

By , from Birmingham Al on Sep 20, 2018

Review comment responded on Sep 21, 2018

Randy, thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we're working with them to fix the problems you mentioned. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management

2
Everyone

Roaches were everywhere & dirty sheets were on both bed. Hotel was disgusting, but the staff was very helpful

By , from Montgomery on Sep 2, 2018

Review comment responded on Sep 3, 2018

Torrance, please accept our apologies for the insects in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management

5
Everyone

Perfect place to spend for a stop over on a long road trip

By on Jul 9, 2018

Review comment responded on Jul 11, 2018

thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

Extended Stay America - Montgomery - Eastern Blvd.

2491 Eastern Blvd, Montgomery, AL 36117