Room was large and roomy, but it was a handicapped room. I did not request a handicapped room and felt awkward using this room since someone with real "needs" my require the accommodations. I had difficulties with the WIFI. When I called the office, staff said they would look into the situation and call me back. An hour later, I had not received a call back so I called the office. "Sorry. We can do nothing about the WIFI issue" was response, but I was more frustrated with the fact that she said she would call me back and did not follow through on her words. Poor customer service. We had a police situation next door to my room, complete with pounding on the front door of the room right next to mine, yelling, police talking about charges right outside my window, yet no one from the office bother to call me and offer an apology or explanation for the situation that was happening at 11:30p. Very disappointed in management.

By Sheila, from DG on Oct 28, 2018

Breakfast is by name only. Don’t want to stay in this hotel ever, :(

By Syed on Oct 8, 2018

This is without a doubt one of the worse hotels I have ever seen. The furniture was ragged. The room had a bad odor. The sheets were not changed. We knew this because of the hairs that were found when the sheets were pulled back. The hotel itself is located in high crime area. Do yourself a favor and pass this dump by.

By Randy, from Birmingham Al on Sep 20, 2018

Roaches were everywhere & dirty sheets were on both bed. Hotel was disgusting, but the staff was very helpful

By Torrance, from Montgomery on Sep 2, 2018

Perfect place to spend for a stop over on a long road trip

By a verified traveler on Jul 9, 2018

I didn’t want to do it, I promise I didn’t, but I was left with no choice. I sent 2 emails to the general manager, but felt prompted to write a review because nothing, and I mean nothing, went right. Here it is in condensed form; 1). Found several roaches in the kitchen area and one on the bed. 2). Was given dirty dishes and no dish soap. 3). Broken smoke detector 4). After switching rooms because of roaches, was given a smoking room, when I’m a non smoker 5). Allergies now active because of cigarette smell in room (itchy & watery eyes, itchy throat, sneezing) 5). No dishes are kept in the room, nor do they offer them to you or ask if you’ll need them upon check-in. 6). Neighbors playing loud music at 2:00 in the morning. 7). Can hear upstairs people walking around or banging in the middle of the night. 8). Customer service was ok, but not the best. Though I was refunded 2 of my 3 night stay (should’ve been refunded the entire stay), no one smiled. The only person to smile was the person who checked me in and that was around 12:30/1:00am. I will never stay at this or any other Extended Stay America ever again and I recommend you don’t either, especially the one on Eastern Avenue in Montgomery, Alabama. 9). Their beds and pillows are the worse I’ve ever experienced. Normally hotel beds and pillows should be more comfortable than home. Not here!!

By Cassie, from Montgomery (Eastern Ave) location on Apr 8, 2018

We checked in and left after 10 minutes and found another hotel. Very dirty Carpet was very dirty looked like haven’t vacuumed in a long while. Large chucks of things on the floor.

By a verified traveler on Mar 8, 2018

The room was not clean towles wereissing overall i really want a refund and my money back im very disappointed aftern staying here

By a verified traveler on Mar 8, 2018

we checked in and the first room we got had a clogged toilet. The staff was very accomidating and gave us a new room which was fine. Very friendly staff.

By Mark, from Oklahoma on Feb 12, 2018

Because of room conditions lobby clerk said she would refund 50 percent off room,but orbits would have to refund it to my card. Have you?

By tom, from Michigan on Dec 9, 2017