Extended Stay America - Montgomery - Eastern Blvd.

The quietness and closeness to downtown and restaurant.

The staff needs serious hospitality/customer service training first & foremost! The 2nd morning of our stay, we walked outside to find one of our company vehicles had been broken into & several thousand dollars worth of tools gone. (Yes the law were called) The front desk clerk told us “she thought we were broken into out of spite”. She said that she had a couple complaints the trucks were taking up multiple spots together. No one ever called our room to inform us of such complaints. Also, we only had two regular trucks with trailers attached, that we had parked parallel beside each other. There were 8+ company bucket style trucks that were also there and they were taking up 5+ spots each! We were appalled that the desk clerk made that statement to us! Lastly, we were checked out of our room while we were still there! Once again, no call to the room from the front desk or anything! There apparently was an issue with extending the stay on their end so it was around 6 pm before I went to the office to get the manager to re check us back in! The property overall is decent but NO CAMERAS on the property!!! MAJOR SAFETY CONCERN!!

I booked smoking room and I was charged for it but on getting to the property,they said my room has been given to another person. Moreso their so called continental breakfast was snack and coffee.

It was not very clean and I couldn't even check in because their system was down. Had to go find another hotel at midnight.

Broken shower curtain tod. No alarm clock. Rusty/black water in sink and shower. VERY RUDE and impersonal morning staff. The woman at night who checked me in was DELIGHTFUL!

I arrived later in the night at which time I was told through a phone box speaker that I could not check in for another hour after driving all night I now have to wait for the computer for another hour. Horrible setup the towels smelled nasty as well I ended up using my sleep shorts and shirt to dry off with in hopes I would not have that smell on me. Usually have very nice hotels why I chose them this trip but not anymore I am thankful it was only one night

How polite they were and helpful to suggest things to do in the city.

The hotel outside needed a little TLC. The room from first glace it's fine....don't forget to clean under the bed.

Nice rooms and amenities, however the TV is staticky. Need better TV service

I had to clean my room behind them. Then i was told 2days into my 5day stay they didn't have any face towels. They came in and sprayed the room after i said no cause I'm pregnant. After that we started too see roaches. I'm sick now from them spraying.

Room was large and roomy, but it was a handicapped room. I did not request a handicapped room and felt awkward using this room since someone with real "needs" my require the accommodations. I had difficulties with the WIFI. When I called the office, staff said they would look into the situation and call me back. An hour later, I had not received a call back so I called the office. "Sorry. We can do nothing about the WIFI issue" was response, but I was more frustrated with the fact that she said she would call me back and did not follow through on her words. Poor customer service. We had a police situation next door to my room, complete with pounding on the front door of the room right next to mine, yelling, police talking about charges right outside my window, yet no one from the office bother to call me and offer an apology or explanation for the situation that was happening at 11:30p. Very disappointed in management.

Breakfast is by name only. Don’t want to stay in this hotel ever, :(

This is without a doubt one of the worse hotels I have ever seen. The furniture was ragged. The room had a bad odor. The sheets were not changed. We knew this because of the hairs that were found when the sheets were pulled back. The hotel itself is located in high crime area. Do yourself a favor and pass this dump by.

Roaches were everywhere & dirty sheets were on both bed. Hotel was disgusting, but the staff was very helpful

Perfect place to spend for a stop over on a long road trip

I didn’t want to do it, I promise I didn’t, but I was left with no choice. I sent 2 emails to the general manager, but felt prompted to write a review because nothing, and I mean nothing, went right. Here it is in condensed form; 1). Found several roaches in the kitchen area and one on the bed. 2). Was given dirty dishes and no dish soap. 3). Broken smoke detector 4). After switching rooms because of roaches, was given a smoking room, when I’m a non smoker 5). Allergies now active because of cigarette smell in room (itchy & watery eyes, itchy throat, sneezing) 5). No dishes are kept in the room, nor do they offer them to you or ask if you’ll need them upon check-in. 6). Neighbors playing loud music at 2:00 in the morning. 7). Can hear upstairs people walking around or banging in the middle of the night. 8). Customer service was ok, but not the best. Though I was refunded 2 of my 3 night stay (should’ve been refunded the entire stay), no one smiled. The only person to smile was the person who checked me in and that was around 12:30/1:00am. I will never stay at this or any other Extended Stay America ever again and I recommend you don’t either, especially the one on Eastern Avenue in Montgomery, Alabama. 9). Their beds and pillows are the worse I’ve ever experienced. Normally hotel beds and pillows should be more comfortable than home. Not here!!

We checked in and left after 10 minutes and found another hotel. Very dirty Carpet was very dirty looked like haven’t vacuumed in a long while. Large chucks of things on the floor.