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This was THE worst extended stay I've ever stayed in! I travel often and I was mortified when I entered my room. I arrived in town late around 11 or so and my dog was having surgery at 8am so I thought just try to ride it out you'll be out of here in 8 hours, but I ultimately couldn't take it! I went down to the office to try to get another room and they were closed. But luckily a staff member was walking back to the office at the exact minute I arrived. He wasn't thrilled but let me see another room before I just took another one. It wasn't great but a little better than what I was in l and at that point it was like 1 am so I just dealt and left very early around 6am, I couldn't take it and got no sleep I wasn't even comfortable enough to do that! I didn't even shower I didn't want to the inside and outside of the actual hotel was absolutely disgusting. I ended up staying at Key West Inn the rest of my stay it was nice and clean and the same price! I'd highly recommend Key West Inn

The quietness and closeness to downtown and restaurant.

The staff needs serious hospitality/customer service training first & foremost! The 2nd morning of our stay, we walked outside to find one of our company vehicles had been broken into & several thousand dollars worth of tools gone. (Yes the law were called) The front desk clerk told us “she thought we were broken into out of spite”. She said that she had a couple complaints the trucks were taking up multiple spots together. No one ever called our room to inform us of such complaints. Also, we only had two regular trucks with trailers attached, that we had parked parallel beside each other. There were 8+ company bucket style trucks that were also there and they were taking up 5+ spots each! We were appalled that the desk clerk made that statement to us! Lastly, we were checked out of our room while we were still there! Once again, no call to the room from the front desk or anything! There apparently was an issue with extending the stay on their end so it was around 6 pm before I went to the office to get the manager to re check us back in! The property overall is decent but NO CAMERAS on the property!!! MAJOR SAFETY CONCERN!!

I booked smoking room and I was charged for it but on getting to the property,they said my room has been given to another person. Moreso their so called continental breakfast was snack and coffee.

It was not very clean and I couldn't even check in because their system was down. Had to go find another hotel at midnight.

Broken shower curtain tod. No alarm clock. Rusty/black water in sink and shower. VERY RUDE and impersonal morning staff. The woman at night who checked me in was DELIGHTFUL!

I arrived later in the night at which time I was told through a phone box speaker that I could not check in for another hour after driving all night I now have to wait for the computer for another hour. Horrible setup the towels smelled nasty as well I ended up using my sleep shorts and shirt to dry off with in hopes I would not have that smell on me. Usually have very nice hotels why I chose them this trip but not anymore I am thankful it was only one night

How polite they were and helpful to suggest things to do in the city.

The hotel outside needed a little TLC. The room from first glace it's fine....don't forget to clean under the bed.

Nice rooms and amenities, however the TV is staticky. Need better TV service

I had to clean my room behind them. Then i was told 2days into my 5day stay they didn't have any face towels. They came in and sprayed the room after i said no cause I'm pregnant. After that we started too see roaches. I'm sick now from them spraying.

Room was large and roomy, but it was a handicapped room. I did not request a handicapped room and felt awkward using this room since someone with real "needs" my require the accommodations. I had difficulties with the WIFI. When I called the office, staff said they would look into the situation and call me back. An hour later, I had not received a call back so I called the office. "Sorry. We can do nothing about the WIFI issue" was response, but I was more frustrated with the fact that she said she would call me back and did not follow through on her words. Poor customer service. We had a police situation next door to my room, complete with pounding on the front door of the room right next to mine, yelling, police talking about charges right outside my window, yet no one from the office bother to call me and offer an apology or explanation for the situation that was happening at 11:30p. Very disappointed in management.

Breakfast is by name only. Don’t want to stay in this hotel ever, :(

This is without a doubt one of the worse hotels I have ever seen. The furniture was ragged. The room had a bad odor. The sheets were not changed. We knew this because of the hairs that were found when the sheets were pulled back. The hotel itself is located in high crime area. Do yourself a favor and pass this dump by.

Roaches were everywhere & dirty sheets were on both bed. Hotel was disgusting, but the staff was very helpful

Perfect place to spend for a stop over on a long road trip

I didn’t want to do it, I promise I didn’t, but I was left with no choice. I sent 2 emails to the general manager, but felt prompted to write a review because nothing, and I mean nothing, went right. Here it is in condensed form; 1). Found several roaches in the kitchen area and one on the bed. 2). Was given dirty dishes and no dish soap. 3). Broken smoke detector 4). After switching rooms because of roaches, was given a smoking room, when I’m a non smoker 5). Allergies now active because of cigarette smell in room (itchy & watery eyes, itchy throat, sneezing) 5). No dishes are kept in the room, nor do they offer them to you or ask if you’ll need them upon check-in. 6). Neighbors playing loud music at 2:00 in the morning. 7). Can hear upstairs people walking around or banging in the middle of the night. 8). Customer service was ok, but not the best. Though I was refunded 2 of my 3 night stay (should’ve been refunded the entire stay), no one smiled. The only person to smile was the person who checked me in and that was around 12:30/1:00am. I will never stay at this or any other Extended Stay America ever again and I recommend you don’t either, especially the one on Eastern Avenue in Montgomery, Alabama. 9). Their beds and pillows are the worse I’ve ever experienced. Normally hotel beds and pillows should be more comfortable than home. Not here!!

We checked in and left after 10 minutes and found another hotel. Very dirty Carpet was very dirty looked like haven’t vacuumed in a long while. Large chucks of things on the floor.

Eastern Blvd Montgomery AL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Laundry facilities
  • 24-hour front desk

Extended Stay America - Montgomery - Eastern Blvd. is a short stroll from Blount Cultural Park and Carolyn Blount Theatre. This 120-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, ironing boards, and desks. Housekeeping is available on request.


Property features

Extended Stay America - Montgomery - Eastern Blvd. features free WiFi in public areas and laundry facilities. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Extended Stay America - Montgomery - Eastern Blvd.

Everyone (36) Couples (5) Business (3) Family (9) Other (4) Friends (2)
1
Business Business

This was THE worst extended stay I've ever stayed in! I travel often and I was mortified when I entered my room. I arrived in town late around 11 or so and my dog was having surgery at 8am so I thought just try to ride it out you'll be out of here in 8 hours, but I ultimately couldn't take it! I went down to the office to try to get another room and they were closed. But luckily a staff member was walking back to the office at the exact minute I arrived. He wasn't thrilled but let me see another room before I just took another one. It wasn't great but a little better than what I was in l and at that point it was like 1 am so I just dealt and left very early around 6am, I couldn't take it and got no sleep I wasn't even comfortable enough to do that! I didn't even shower I didn't want to the inside and outside of the actual hotel was absolutely disgusting. I ended up staying at Key West Inn the rest of my stay it was nice and clean and the same price! I'd highly recommend Key West Inn

By on Mar 14, 2020

Review comment responded on Mar 15, 2020

Please accept our apologies for your unpleasant experience during your visit. We are very sorry the rooms allocated to you were not in good condition. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

5
Everyone

The quietness and closeness to downtown and restaurant.

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

We are delighted to know you chose Extended Stay America. It is great to know you had a restful stay and that you were impressed with our ideal location with easy access to the downtown and restaurants. Thank you for your comments, and we look forward to your next visit. Sincerely, Hotel Management

3
Partner Couples Business Business

The staff needs serious hospitality/customer service training first & foremost! The 2nd morning of our stay, we walked outside to find one of our company vehicles had been broken into & several thousand dollars worth of tools gone. (Yes the law were called) The front desk clerk told us “she thought we were broken into out of spite”. She said that she had a couple complaints the trucks were taking up multiple spots together. No one ever called our room to inform us of such complaints. Also, we only had two regular trucks with trailers attached, that we had parked parallel beside each other. There were 8+ company bucket style trucks that were also there and they were taking up 5+ spots each! We were appalled that the desk clerk made that statement to us! Lastly, we were checked out of our room while we were still there! Once again, no call to the room from the front desk or anything! There apparently was an issue with extending the stay on their end so it was around 6 pm before I went to the office to get the manager to re check us back in! The property overall is decent but NO CAMERAS on the property!!! MAJOR SAFETY CONCERN!!

By , from Tennessee on Nov 18, 2019

Review comment responded on Nov 19, 2019

Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur Sincerely, Hotel Management

1
Partner Couples

I booked smoking room and I was charged for it but on getting to the property,they said my room has been given to another person. Moreso their so called continental breakfast was snack and coffee.

By on Oct 5, 2019

Review comment responded on Oct 6, 2019

Thank you for sharing your feedback. We are truly sorry for the reservation issue you encountered and regret the inconvenience caused. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management

1
Family

It was not very clean and I couldn't even check in because their system was down. Had to go find another hotel at midnight.

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Thank you for sharing your review online. It was disappointing to know we were not able to accommodate you this time. We offer our sincere apologies for the cleanliness issue you encountered and the unfortunate incident you mentioned. Your feedback for the cleanliness is shared with our housekeeping team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

1
Family Family

Broken shower curtain tod. No alarm clock. Rusty/black water in sink and shower. VERY RUDE and impersonal morning staff. The woman at night who checked me in was DELIGHTFUL!

By on Aug 10, 2019

Review comment responded on Aug 11, 2019

Thank you for the review of your stay. We are sorry for the disappointment you had during your stay. We also apologize for the maintenance issues you encountered in your bathroom and for the unsatisfactory service you received from our staff. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

2
Business Business

I arrived later in the night at which time I was told through a phone box speaker that I could not check in for another hour after driving all night I now have to wait for the computer for another hour. Horrible setup the towels smelled nasty as well I ended up using my sleep shorts and shirt to dry off with in hopes I would not have that smell on me. Usually have very nice hotels why I chose them this trip but not anymore I am thankful it was only one night

By on May 6, 2019

Review comment responded on May 8, 2019

Thank you for the feedback. We are sorry for the problem you encountered at the time of check-in and regret the cleanliness issue you had in your room. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

5
Everyone

By on May 6, 2019

5
Everyone

How polite they were and helpful to suggest things to do in the city.

By on Mar 11, 2019

Review comment responded on Mar 12, 2019

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management

1
Everyone

By on Feb 16, 2019

Extended Stay America - Montgomery - Eastern Blvd.

2491 Eastern Blvd, Montgomery, AL 36117
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