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Extended Stay America - Montgomery - Eastern Blvd.

2.5 out of 5.0

Recent guest reviews

The motel is adequate in all respects, though price is its biggest draw.

The room was dirty. The bed was lopsided so when you lauded down you felt like you were going to roll off onto the floor. Crazy people with guns were arguing outside our door. Needless to say we did not get a good nights sleep. But the employees have fantastic customer service!! Great staff.

The Room smell bad, the sheets where very nasty, a lot of hair on the bed. People where knowking or door and window like 4 times during the night. Worst experience ever. The housekeeper was rude like at 9am because we where on the room.

When I arrived after a long nighttime drive in heavy rain, there was no staff in the lobby--I had to yell to get someone to come to the front desk. Although my reservation was prepaid, I was told that they required a $100 damage in order to check in, which they charged to my credit card and said it would be refunded upon checkout.Then I was given a room key that didn't work. When I reported this to front desk attendant, I was given a key to the only other unassigned room at the hotel, one used for visitors with pets. The room's carpets and chairs were badly stained, the walls were dirty and had chipped paint, and the nonsmoking room smelled of smoke. There were bare-chested teenage boys hanging out in the breezeway, which was rather unsettling to a 62-year old solo female traveler. The next morning, there was no coffee, food or front desk attendant--once again, I had to hunt down a staff member and ask for these things. Upon checkout, I was informed that there was a problem with the computer and they couldn't refund my damage deposit. They gave me a card and told me to call the general manager at 2:30 that afternoon and she would fix the problem. When I called, the operator informed me that the problem had been fixed and I didn't need to talk to the manager. All in all, the worst hotel experience of my life.

The staff is very polite, and I believe they do a good job. However, the facility is horribly run-down. The carpet is old and stained, the furniture is stained, and the kitchen and bathroom show an overall condition of disrepair. With that said, the cleanliness of the place is as clean as you can possibly get a place in such poor condition. Towels were clean and fresh, linens were clean and fresh, and all of the surfaces were clean. The carpet was vacuumed, but there was no way I was going to walk on it in bare feet. I wouldn't stay there again.

I absolutely loved it!!! Great everything. Great staff and hotel as a whole. I would definitely stay again.

In town for a family reunion at Thanksgiving. Front desk staff was amazingly nice for the holidays. Room was a little outdated but the staff made up for it. Well stay again because of the staff alone.

Stayed during trip to Camellia Bowl. My room was, in general, comfortably adequate.

This hotel is in great central location. Excellent restaurant next to it. It was very comfortable and convenient.

Management rude, room was dirty and no coffee pot -said they had breakfast and coffee in the mornings but at 9am no coffee and only granola bars. Really a poor reflection for other Extended Stay Hotels!

Just had a simple two day trip. Staff was great. I wish the tv had more channels. It was good for what you paid for.

The hotel stay was nice. I requested a non-smoking room and was put next to a smoking room. That sucks. I'm disabled yet was put on the second floor. Elevator was very slow. Lot of late night partying was done. Made it difficult to sleep at times. The beds were very comfortable.

First room I checked in the tv was broken. They immediately switched my room with no issue. Great stay and staff.

The hotel is hidden off the main Boulevard which is hard to find in the evening or dawn. The staff were very nice but it couldn't make up for the room. The bed was way past it's life expectancy, the room smelled of mold and there was mold growing on the shower curtain and tub. I will not be returning there.

We stayed there for one night when we travel to FL. The hotel just on the right hand of hwy 231, and kinds of restaurant are around. The hotel was clean and safe, and provided free breakfast. It is really economic to stay. My family and I enjoyed.

I stay at this hotel for vacation. I am satisfied with the service. I would recommend to my family holiday hotel. It is excellent hotel and very comfortable.

a decent place to stay for the night pretty good location

Ok for the night good restaurants in the area, decent for the money

We arrived and checked in late, but the staff was able to accommodate us without any question. I requested for an extension of our stay due to some reason, and still no wrong you can hear from the staff, yet they provide us which room we want. We will stay with this hotel again when we come back visiting my daughter in the near future.

Service was great. Room was very clean. I had no problems at all. I would stay here again !!

2491 Eastern Blvd Montgomery AL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Montgomery - Eastern Blvd. places you within 2 miles (3 km) of Montgomery Museum of Fine Arts and Blount Cultural Park. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Auburn Montgomery and Carolyn Blount Theatre.


Dining

Free continental breakfast is included with your stay.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Extended Stay America - Montgomery - Eastern Blvd. features free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Studio, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Extended Stay America - Montgomery - Eastern Blvd.

Everyone (10) Business (3) Couples (3) Family (6) Other (4) Friends (2)
3

convenient to our venue

Everyone

The motel is adequate in all respects, though price is its biggest draw.

By , from deep south on May 9, 2017

Review comment responded on May 11, 2017

Thank you for feedback on your stay with us. It’s our pleasure knowing you liked our location and had an overall pleasant experience. We value your observation and have taken a note of it. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager

2

yikes

Everyone

The room was dirty. The bed was lopsided so when you lauded down you felt like you were going to roll off onto the floor. Crazy people with guns were arguing outside our door. Needless to say we did not get a good nights sleep. But the employees have fantastic customer service!! Great staff.

By on Apr 12, 2017

1

is close to downtown that is thebonly thing i like

Everyone

The Room smell bad, the sheets where very nasty, a lot of hair on the bed. People where knowking or door and window like 4 times during the night. Worst experience ever. The housekeeper was rude like at 9am because we where on the room.

By on Mar 16, 2017

1

nightmare on eastern boulevard

Everyone

When I arrived after a long nighttime drive in heavy rain, there was no staff in the lobby--I had to yell to get someone to come to the front desk. Although my reservation was prepaid, I was told that they required a $100 damage in order to check in, which they charged to my credit card and said it would be refunded upon checkout.Then I was given a room key that didn't work. When I reported this to front desk attendant, I was given a key to the only other unassigned room at the hotel, one used for visitors with pets. The room's carpets and chairs were badly stained, the walls were dirty and had chipped paint, and the nonsmoking room smelled of smoke. There were bare-chested teenage boys hanging out in the breezeway, which was rather unsettling to a 62-year old solo female traveler. The next morning, there was no coffee, food or front desk attendant--once again, I had to hunt down a staff member and ask for these things. Upon checkout, I was informed that there was a problem with the computer and they couldn't refund my damage deposit. They gave me a card and told me to call the general manager at 2:30 that afternoon and she would fix the problem. When I called, the operator informed me that the problem had been fixed and I didn't need to talk to the manager. All in all, the worst hotel experience of my life.

By on Mar 10, 2017

3

run down

Everyone

The staff is very polite, and I believe they do a good job. However, the facility is horribly run-down. The carpet is old and stained, the furniture is stained, and the kitchen and bathroom show an overall condition of disrepair. With that said, the cleanliness of the place is as clean as you can possibly get a place in such poor condition. Towels were clean and fresh, linens were clean and fresh, and all of the surfaces were clean. The carpet was vacuumed, but there was no way I was going to walk on it in bare feet. I wouldn't stay there again.

By , from Virginia on Jan 12, 2017

5
Everyone

I absolutely loved it!!! Great everything. Great staff and hotel as a whole. I would definitely stay again.

By on Jan 8, 2017

5

very nice!

Everyone

In town for a family reunion at Thanksgiving. Front desk staff was amazingly nice for the holidays. Room was a little outdated but the staff made up for it. Well stay again because of the staff alone.

By , from Knoxville, Tn on Dec 28, 2016

4

comfortable, and close to my itinerary events.

Everyone

Stayed during trip to Camellia Bowl. My room was, in general, comfortably adequate.

By , from Ohio on Dec 20, 2016

4

business traveler

Everyone

This hotel is in great central location. Excellent restaurant next to it. It was very comfortable and convenient.

By , from Baton Rouge La on Nov 5, 2016

1

horrible

Everyone

Management rude, room was dirty and no coffee pot -said they had breakfast and coffee in the mornings but at 9am no coffee and only granola bars. Really a poor reflection for other Extended Stay Hotels!

By , from Florida on Oct 15, 2016