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Extended Stay America - Montgomery - Eastern Blvd.

2.5 out of 5.0

Recent guest reviews

It wasn't more than expected. I expected it to be dirty and cheap, but hey proved me wrong.

My stay was nice price just kind of high when u staying for 3 week everything was good until I ran out of funds and had to travel back to TX.after the big hell storm but I will more definitely stay again when travelling back to my home town.

Not bad for price. The staff was very friendly and let us check in early.

Hotel is in convenient location, but room was dirty.

Nice environment everything you need is in walking distance staff is very nice and listen to what you have to say to understand each guest needs.

The motel is adequate in all respects, though price is its biggest draw.

The room was dirty. The bed was lopsided so when you lauded down you felt like you were going to roll off onto the floor. Crazy people with guns were arguing outside our door. Needless to say we did not get a good nights sleep. But the employees have fantastic customer service!! Great staff.

The Room smell bad, the sheets where very nasty, a lot of hair on the bed. People where knowking or door and window like 4 times during the night. Worst experience ever. The housekeeper was rude like at 9am because we where on the room.

When I arrived after a long nighttime drive in heavy rain, there was no staff in the lobby--I had to yell to get someone to come to the front desk. Although my reservation was prepaid, I was told that they required a $100 damage in order to check in, which they charged to my credit card and said it would be refunded upon checkout.Then I was given a room key that didn't work. When I reported this to front desk attendant, I was given a key to the only other unassigned room at the hotel, one used for visitors with pets. The room's carpets and chairs were badly stained, the walls were dirty and had chipped paint, and the nonsmoking room smelled of smoke. There were bare-chested teenage boys hanging out in the breezeway, which was rather unsettling to a 62-year old solo female traveler. The next morning, there was no coffee, food or front desk attendant--once again, I had to hunt down a staff member and ask for these things. Upon checkout, I was informed that there was a problem with the computer and they couldn't refund my damage deposit. They gave me a card and told me to call the general manager at 2:30 that afternoon and she would fix the problem. When I called, the operator informed me that the problem had been fixed and I didn't need to talk to the manager. All in all, the worst hotel experience of my life.

The staff is very polite, and I believe they do a good job. However, the facility is horribly run-down. The carpet is old and stained, the furniture is stained, and the kitchen and bathroom show an overall condition of disrepair. With that said, the cleanliness of the place is as clean as you can possibly get a place in such poor condition. Towels were clean and fresh, linens were clean and fresh, and all of the surfaces were clean. The carpet was vacuumed, but there was no way I was going to walk on it in bare feet. I wouldn't stay there again.

I absolutely loved it!!! Great everything. Great staff and hotel as a whole. I would definitely stay again.

In town for a family reunion at Thanksgiving. Front desk staff was amazingly nice for the holidays. Room was a little outdated but the staff made up for it. Well stay again because of the staff alone.

Stayed during trip to Camellia Bowl. My room was, in general, comfortably adequate.

This hotel is in great central location. Excellent restaurant next to it. It was very comfortable and convenient.

Management rude, room was dirty and no coffee pot -said they had breakfast and coffee in the mornings but at 9am no coffee and only granola bars. Really a poor reflection for other Extended Stay Hotels!

Just had a simple two day trip. Staff was great. I wish the tv had more channels. It was good for what you paid for.

The hotel stay was nice. I requested a non-smoking room and was put next to a smoking room. That sucks. I'm disabled yet was put on the second floor. Elevator was very slow. Lot of late night partying was done. Made it difficult to sleep at times. The beds were very comfortable.

First room I checked in the tv was broken. They immediately switched my room with no issue. Great stay and staff.

The hotel is hidden off the main Boulevard which is hard to find in the evening or dawn. The staff were very nice but it couldn't make up for the room. The bed was way past it's life expectancy, the room smelled of mold and there was mold growing on the shower curtain and tub. I will not be returning there.

We stayed there for one night when we travel to FL. The hotel just on the right hand of hwy 231, and kinds of restaurant are around. The hotel was clean and safe, and provided free breakfast. It is really economic to stay. My family and I enjoyed.

2491 Eastern Blvd Montgomery AL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Montgomery - Eastern Blvd. places you within 2 miles (3 km) of Montgomery Museum of Fine Arts and Blount Cultural Park. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Auburn Montgomery and Carolyn Blount Theatre.


Dining

Start your day off right with a free on-the-go breakfast.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Extended Stay America - Montgomery - Eastern Blvd. features free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Montgomery - Eastern Blvd.

Everyone (15) Business (3) Couples (3) Family (6) Other (4) Friends (2)
4
Everyone

It wasn't more than expected. I expected it to be dirty and cheap, but hey proved me wrong.

By on Sep 1, 2017

Review comment responded on Sep 3, 2017

Thank you for choosing to stay at Extended Stay America. We are happy to know you had a good time here and were satisfied with all that we offer. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, General Manager

5

nice hotel

Everyone

My stay was nice price just kind of high when u staying for 3 week everything was good until I ran out of funds and had to travel back to TX.after the big hell storm but I will more definitely stay again when travelling back to my home town.

By , from Montgomery al on Jul 12, 2017

Review comment responded on Jul 14, 2017

Thank you for the 5-Star review! We are glad that your stay was enjoyable and that we were able to meet your expectations at a good price. Thanks for choosing Extended Stay America - Montgomery - Eastern Blvd. We look forward to your next visit. Sincerely, General Manager

3
Everyone

Not bad for price. The staff was very friendly and let us check in early.

By on Jul 12, 2017

Review comment responded on Jul 14, 2017

Thank you for choosing Extended Stay America - Montgomery - Eastern Blvd. for your stay. We are pleased to know how much you loved our service and the value we offer for the price. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager

2
Everyone

Hotel is in convenient location, but room was dirty.

By , from C on Jul 5, 2017

Review comment responded on Jul 7, 2017

Will, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager

5

nice hotel with full kitchen and very clean.

Everyone

Nice environment everything you need is in walking distance staff is very nice and listen to what you have to say to understand each guest needs.

By , from Alabama on Jun 29, 2017

Review comment responded on Jul 1, 2017

Thank you for including Extended Stay America - Montgomery - Eastern Blvd. in your travel plans. It’s nice to know our associates were attentive to your needs and that our convenient location and fully-equipped kitchen made your stay even more memorable. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager

3

convenient to our venue

Everyone

The motel is adequate in all respects, though price is its biggest draw.

By , from deep south on May 9, 2017

Review comment responded on May 11, 2017

Thank you for feedback on your stay with us. It’s our pleasure knowing you liked our location and had an overall pleasant experience. We value your observation and have taken a note of it. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager

2

yikes

Everyone

The room was dirty. The bed was lopsided so when you lauded down you felt like you were going to roll off onto the floor. Crazy people with guns were arguing outside our door. Needless to say we did not get a good nights sleep. But the employees have fantastic customer service!! Great staff.

By on Apr 12, 2017

1

is close to downtown that is thebonly thing i like

Everyone

The Room smell bad, the sheets where very nasty, a lot of hair on the bed. People where knowking or door and window like 4 times during the night. Worst experience ever. The housekeeper was rude like at 9am because we where on the room.

By on Mar 16, 2017

1

nightmare on eastern boulevard

Everyone

When I arrived after a long nighttime drive in heavy rain, there was no staff in the lobby--I had to yell to get someone to come to the front desk. Although my reservation was prepaid, I was told that they required a $100 damage in order to check in, which they charged to my credit card and said it would be refunded upon checkout.Then I was given a room key that didn't work. When I reported this to front desk attendant, I was given a key to the only other unassigned room at the hotel, one used for visitors with pets. The room's carpets and chairs were badly stained, the walls were dirty and had chipped paint, and the nonsmoking room smelled of smoke. There were bare-chested teenage boys hanging out in the breezeway, which was rather unsettling to a 62-year old solo female traveler. The next morning, there was no coffee, food or front desk attendant--once again, I had to hunt down a staff member and ask for these things. Upon checkout, I was informed that there was a problem with the computer and they couldn't refund my damage deposit. They gave me a card and told me to call the general manager at 2:30 that afternoon and she would fix the problem. When I called, the operator informed me that the problem had been fixed and I didn't need to talk to the manager. All in all, the worst hotel experience of my life.

By on Mar 10, 2017

3

run down

Everyone

The staff is very polite, and I believe they do a good job. However, the facility is horribly run-down. The carpet is old and stained, the furniture is stained, and the kitchen and bathroom show an overall condition of disrepair. With that said, the cleanliness of the place is as clean as you can possibly get a place in such poor condition. Towels were clean and fresh, linens were clean and fresh, and all of the surfaces were clean. The carpet was vacuumed, but there was no way I was going to walk on it in bare feet. I wouldn't stay there again.

By , from Virginia on Jan 12, 2017