Extended Stay America - Montgomery - Eastern Blvd.

Randy, thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we're working with them to fix the problems you mentioned. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management

Torrance, please accept our apologies for the insects in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management

thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our housekeeping staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management

Mark, thank you for reviewing us. It is nice to read you overall had a good stay. However, we're sorry for the inconvenience you experienced in your room but pleased that our staff immediately resolved it to your satisfaction. We hope the positive aspect of your stay will bring you back on your next visit to this area. Sincerely, Hotel Management

Thank you for being our guest and for taking time to leave feedback. We certainly apologize for the unpleasant experience, and we will work hard to improve our service levels. Unfortunately when booking a reservation through a third party, pre-paid website, any changes to your reservation or refunds must be processed directly through them. We suggest you contact them directly. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management

Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management

Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Hotel Management