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Extended Stay America - Montgomery - Eastern Blvd.

2.5 out of 5.0

Extended Stay America - Montgomery - Eastern Blvd.

2.5 out of 5.0

Recent guest reviews

Room was large and roomy, but it was a handicapped room. I did not request a handicapped room and felt awkward using this room since someone with real "needs" my require the accommodations. I had difficulties with the WIFI. When I called the office, staff said they would look into the situation and call me back. An hour later, I had not received a call back so I called the office. "Sorry. We can do nothing about the WIFI issue" was response, but I was more frustrated with the fact that she said she would call me back and did not follow through on her words. Poor customer service. We had a police situation next door to my room, complete with pounding on the front door of the room right next to mine, yelling, police talking about charges right outside my window, yet no one from the office bother to call me and offer an apology or explanation for the situation that was happening at 11:30p. Very disappointed in management.

Breakfast is by name only. Don’t want to stay in this hotel ever, :(

This is without a doubt one of the worse hotels I have ever seen. The furniture was ragged. The room had a bad odor. The sheets were not changed. We knew this because of the hairs that were found when the sheets were pulled back. The hotel itself is located in high crime area. Do yourself a favor and pass this dump by.

Roaches were everywhere & dirty sheets were on both bed. Hotel was disgusting, but the staff was very helpful

Perfect place to spend for a stop over on a long road trip

I didn’t want to do it, I promise I didn’t, but I was left with no choice. I sent 2 emails to the general manager, but felt prompted to write a review because nothing, and I mean nothing, went right. Here it is in condensed form; 1). Found several roaches in the kitchen area and one on the bed. 2). Was given dirty dishes and no dish soap. 3). Broken smoke detector 4). After switching rooms because of roaches, was given a smoking room, when I’m a non smoker 5). Allergies now active because of cigarette smell in room (itchy & watery eyes, itchy throat, sneezing) 5). No dishes are kept in the room, nor do they offer them to you or ask if you’ll need them upon check-in. 6). Neighbors playing loud music at 2:00 in the morning. 7). Can hear upstairs people walking around or banging in the middle of the night. 8). Customer service was ok, but not the best. Though I was refunded 2 of my 3 night stay (should’ve been refunded the entire stay), no one smiled. The only person to smile was the person who checked me in and that was around 12:30/1:00am. I will never stay at this or any other Extended Stay America ever again and I recommend you don’t either, especially the one on Eastern Avenue in Montgomery, Alabama. 9). Their beds and pillows are the worse I’ve ever experienced. Normally hotel beds and pillows should be more comfortable than home. Not here!!

We checked in and left after 10 minutes and found another hotel. Very dirty Carpet was very dirty looked like haven’t vacuumed in a long while. Large chucks of things on the floor.

The room was not clean towles wereissing overall i really want a refund and my money back im very disappointed aftern staying here

we checked in and the first room we got had a clogged toilet. The staff was very accomidating and gave us a new room which was fine. Very friendly staff.

Because of room conditions lobby clerk said she would refund 50 percent off room,but orbits would have to refund it to my card. Have you?

Room had a stale smoke odor, beat up furnishings and the AC compressor sounded like it was about to fall out of the housing.

Don’t come and spend your money on a weekend! There were gunshots shot at the hotel last Friday night as well as people running back and forth. This place is dangerous!

The room was clean, located to close to shopping, and restaurants. I would stay here again.

The room was clean I stayed 2 nights and would stay here again. The hotel staff was very nice.

It wasn't more than expected. I expected it to be dirty and cheap, but hey proved me wrong.

My stay was nice price just kind of high when u staying for 3 week everything was good until I ran out of funds and had to travel back to TX.after the big hell storm but I will more definitely stay again when travelling back to my home town.

Not bad for price. The staff was very friendly and let us check in early.

Hotel is in convenient location, but room was dirty.

Nice environment everything you need is in walking distance staff is very nice and listen to what you have to say to understand each guest needs.

The motel is adequate in all respects, though price is its biggest draw.

2491 Eastern Blvd Montgomery AL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Montgomery - Eastern Blvd. places you within 2 miles (3 km) of Montgomery Museum of Fine Arts and Blount Cultural Park. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's also near Carolyn Blount Theatre and Eastdale Shopping Mall.


Dining

Start your day off right with a free on-the-go breakfast.


Rooms

Guests can expect to find free WiFi and 32-inch a flat-screen TV with cable channels. Other standard amenities include a kitchen, a refrigerator, and a microwave. Weekly housekeeping is available.


Property features

Extended Stay America - Montgomery - Eastern Blvd. features free WiFi in public areas and laundry facilities. If you drive, put free parking to good use. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Montgomery - Eastern Blvd.

Everyone (29) Business (3) Couples (3) Family (6) Other (4) Friends (2)
3
Everyone

Room was large and roomy, but it was a handicapped room. I did not request a handicapped room and felt awkward using this room since someone with real "needs" my require the accommodations. I had difficulties with the WIFI. When I called the office, staff said they would look into the situation and call me back. An hour later, I had not received a call back so I called the office. "Sorry. We can do nothing about the WIFI issue" was response, but I was more frustrated with the fact that she said she would call me back and did not follow through on her words. Poor customer service. We had a police situation next door to my room, complete with pounding on the front door of the room right next to mine, yelling, police talking about charges right outside my window, yet no one from the office bother to call me and offer an apology or explanation for the situation that was happening at 11:30p. Very disappointed in management.

By , from DG on Oct 28, 2018

Review comment responded on Oct 31, 2018

Sheila, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the poor service you received from our staff. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

2
Everyone

Breakfast is by name only. Don’t want to stay in this hotel ever, :(

By on Oct 8, 2018

Review comment responded on Oct 9, 2018

Syed, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

1
Everyone

This is without a doubt one of the worse hotels I have ever seen. The furniture was ragged. The room had a bad odor. The sheets were not changed. We knew this because of the hairs that were found when the sheets were pulled back. The hotel itself is located in high crime area. Do yourself a favor and pass this dump by.

By , from Birmingham Al on Sep 20, 2018

Review comment responded on Sep 21, 2018

Randy, thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the respective teams, and we're working with them to fix the problems you mentioned. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management

2
Everyone

Roaches were everywhere & dirty sheets were on both bed. Hotel was disgusting, but the staff was very helpful

By , from Montgomery on Sep 2, 2018

Review comment responded on Sep 3, 2018

Torrance, please accept our apologies for the insects in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management

5
Everyone

Perfect place to spend for a stop over on a long road trip

By on Jul 9, 2018

Review comment responded on Jul 11, 2018

thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management

1

never again!!

Everyone

I didn’t want to do it, I promise I didn’t, but I was left with no choice. I sent 2 emails to the general manager, but felt prompted to write a review because nothing, and I mean nothing, went right. Here it is in condensed form; 1). Found several roaches in the kitchen area and one on the bed. 2). Was given dirty dishes and no dish soap. 3). Broken smoke detector 4). After switching rooms because of roaches, was given a smoking room, when I’m a non smoker 5). Allergies now active because of cigarette smell in room (itchy & watery eyes, itchy throat, sneezing) 5). No dishes are kept in the room, nor do they offer them to you or ask if you’ll need them upon check-in. 6). Neighbors playing loud music at 2:00 in the morning. 7). Can hear upstairs people walking around or banging in the middle of the night. 8). Customer service was ok, but not the best. Though I was refunded 2 of my 3 night stay (should’ve been refunded the entire stay), no one smiled. The only person to smile was the person who checked me in and that was around 12:30/1:00am. I will never stay at this or any other Extended Stay America ever again and I recommend you don’t either, especially the one on Eastern Avenue in Montgomery, Alabama. 9). Their beds and pillows are the worse I’ve ever experienced. Normally hotel beds and pillows should be more comfortable than home. Not here!!

By , from Montgomery (Eastern Ave) location on Apr 8, 2018

Review comment responded on Apr 12, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

2
Everyone

We checked in and left after 10 minutes and found another hotel. Very dirty Carpet was very dirty looked like haven’t vacuumed in a long while. Large chucks of things on the floor.

By on Mar 8, 2018

Review comment responded on Mar 10, 2018

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

1
Everyone

The room was not clean towles wereissing overall i really want a refund and my money back im very disappointed aftern staying here

By on Mar 8, 2018

Review comment responded on Mar 10, 2018

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. We are working with our housekeeping staff to make sure we are paying the proper attention to these areas. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management

3

nice for the price

Everyone

we checked in and the first room we got had a clogged toilet. The staff was very accomidating and gave us a new room which was fine. Very friendly staff.

By , from Oklahoma on Feb 12, 2018

Review comment responded on Feb 12, 2018

Mark, thank you for reviewing us. It is nice to read you overall had a good stay. However, we're sorry for the inconvenience you experienced in your room but pleased that our staff immediately resolved it to your satisfaction. We hope the positive aspect of your stay will bring you back on your next visit to this area. Sincerely, Hotel Management

2
Everyone

Because of room conditions lobby clerk said she would refund 50 percent off room,but orbits would have to refund it to my card. Have you?

By , from Michigan on Dec 9, 2017

Review comment responded on Dec 12, 2017

Thank you for being our guest and for taking time to leave feedback. We certainly apologize for the unpleasant experience, and we will work hard to improve our service levels. Unfortunately when booking a reservation through a third party, pre-paid website, any changes to your reservation or refunds must be processed directly through them. We suggest you contact them directly. Thank you again for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management

Extended Stay America - Montgomery - Eastern Blvd.

2491 Eastern Blvd, Montgomery, AL 36117