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Recent guest reviews

Room was in a bad condition and cleaning crue didn’t even do an effort to fix it.

I've been to this hotel a few times, and always had a pleasant stay. The staff, Gaby, Amaury, and Bessy were very professional and treated me well. I would go back

Great hotel i will definitely visit again...Carlos and Amaury was great help!

AC kept shutting off all night and the next day. We called several times to ask to resolve this, it didn’t work. Room is dated and way overpriced. Loud people running around all night. Has a student hostel / frat house vibe. Big change from when we stayed 16 years ago and enjoyed it in the past. For $100 per night it would be ok, not $300 after the fees etc.

Great location & nice room

Woke up full of bites went to go check the mattress myself as i pulled back on the bottom sheet a ball of women’s hair came out. I took pictures showed staff they didn’t do anything for me, and i pulled them aside because i was embarrassed, versus making it a big deal in front of clients checking in. Nothing was done and i will never book with them again!!!!!

Pro: Close to the beach. Con: no parking here at all

The Riviera Hotel South Beach has deteriorated over the last few years. The property is in appalling condition. The room was dank and smelled like mildew. The light in the bathroom barely worked. The fixtures were rusty. The blanket smelled like body odor. As I packed to leave, a cockroach scurried out from my clothing. The hallway carpet was stained, thin and ripped. Lastly, there is no security latch on the door, which from a safety standpoint is unacceptable. I have stayed there twice before, and it was simple but cute. The property needs a major overhaul. Fortunately, the staff are friendly.

The location was good

Do not let the pictures fool you!! This place was horrible! The lobby wasn’t too bad but the area around is very dirty not well maintained getting to the rooms there was dirty and bags off garbage around the place. I did not finish my stay there I checked out and move to a different location

I didn't like the fact that I paid for 1 room and was put in another room/ downgrade from what I paid and no one was able to fix the problem. The manager wasn't there the qhole weekend and the staff act as if they can't do anything without the manager.

Room was good. But have not refund deposit and it been a week now

Bad service on bar no service clean no parking no restaurant on side

While I was checking in saw roches in lobby, made a joke saying they were checking in also ..security had 2 kill them, the room walls were dirty, the orange silk bed liner at the bottom of bed was soiled with stains, they did not have a laundry room for guests 2 do there own laundry if u wanted clean clothes u had 2 pay there fees which was ridiculously expensive per item. Our first nite the sheets and blankets were damp as if they were still wet when placed on bed had 2 use a blow dryer to dry them and that took awhile. I honestly think they didn't dry them completely and put them straight on the bed hoping they air dry and that would of happened had the a.c not be on blast in the room prior 2 us arriving thats why everything stayed damn I believe. Overall this hotel need 2 step there game up ESPECIALLY CLEANLINESS! That room was not worth the 745$ I spent for 3 days. Very disappointed

This is probably the worst hotel that I’ve ever stayed in!!! Do not stay here! The quality at this hotel is nothing as it appears to be online. I reserved this room for 4 days online. Upon arrival at 9pm on 5/13/2021 I immediately noticed how filthy this hotel is. There was dirt blood and white substance in the bed! Stains also in the ceiling and the bathroom itself was filthy.I immediately exited the room and went to request a full refund from the representative at the front desk. At that time I was informed that I would need to contact orbitz to request a refund, being that I booked through a third party. I spoke with an orbit representative about two hours later after sitting on hold and was redirected back to management at the hotel. By this time it’s almost 12am and there’s no manager on duty, however I was informed that the manager would return the next day at 11am and that I should expect a follow up phone call on the next business day. At this point I’m 12 hours away from my hometown and I can’t leave to check into another hotel because their check in times are 3pm at every location. So I’m literally forced to stay here atleast for the night. The manager calls me back the next morning as requested and in a nutshell told me that per their policy he will not grant a refund at all and that I should’ve selected the refund option when I booked the reservation! The ac is also controlled and turned off at a certain of the night! I lost out on 1000.00 I would never recommend

The riviera south beach it’s a terrible place to stay. Very dirty bad customer service. Never got anything . I don’t recommend it to no body.

I don’t even know where to start! From being discussed to irritated to sick to my stomach I have never experienced such horrible service! Photos are so deceiving! Nothing like In the photos felt so unsafe paid extra for a balcony but got a first floor two step where people can just walk right up my window! Rooms where filthy we changed rooms 3 times and we were only there from Friday night and left Sunday we arrived and spend most of our time changing rooms and going back and forth to the desk to complain about all the inconveniences! Then the roof top pool was closed ! Just to much! I’m so unhappy I was not only upset and regretful I was just overall just in shocked how bad things kept going for us in this hotel ! And mind you we weren’t the only ones complaining we heard and personally seen people making complaints just as we did some found blood on there bed things broken the first room we had smelled like basement the beds had dirt stains blankets had all kinds of marks we had to buy new towels etc to sleep put on the pillows to lay our heads and protect our faces just nasty!!!!

20th Street Miami Beach FL

Hotel highlights

  • Walking distance to Collins Avenue Shopping Area and Ocean Drive
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 2 outdoor pools

Located in South Beach, Riviera Hotel South Beach, a South Beach Group Hotel is adjacent to Collins Avenue Shopping Area and within a 15-minute walk of popular sights like Ocean Drive. This 153-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

42-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. IPod docks, minibars, and free local calls are also standard. Change of towels is available on request.


Property features

2 outdoor pools, a rooftop terrace, and free WiFi in public areas are featured at Riviera Hotel South Beach, a South Beach Group Hotel. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this boutique hotel include conference space, a business center, and a computer station.

Room options

Two Queens are Better than One, 295 sq ft

2 Queen Beds | Sleeps 4

The Balcony, 2 Queen Beds, City View

2 Queen Beds | Sleeps 4

Classic 1 Queen Bed, 235 sq ft

1 Queen Bed | Sleeps 2

Lux One Bedroom Suite, 690 sq ft

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Riviera Hotel South Beach, a South Beach Group Hotel

Everyone (23) Couples (8) Family (14)
1
Everyone

Room was in a bad condition and cleaning crue didn’t even do an effort to fix it.

By on Jan 9, 2023

Review comment responded on Jan 16, 2023

Hello Reda, thank you for your review. We are disappointed to learn that your experience was anything less than perfect. Please make the staff aware of anything unsatisfactory, so we can address it to make your stay more comfortable. We welcome you to stay with us again where we can exceed your expectations.

4
Everyone

I've been to this hotel a few times, and always had a pleasant stay. The staff, Gaby, Amaury, and Bessy were very professional and treated me well. I would go back

By on Dec 20, 2022

Review comment responded on Dec 20, 2022

Hi Thomas, thank you for your great review. We constantly strive to provide a welcoming atmosphere where our guests can feel comfortable. We appreciate your choosing us multiple times and hope to host you again soon.

5
Everyone

By on Sep 8, 2022

5
Friends

Great hotel i will definitely visit again...Carlos and Amaury was great help!

By on Aug 5, 2022

Review comment responded on Aug 5, 2022

Hi Darrel! Thank you for sharing your terrific review. Our staff is among the friendliest and most attentive. We're glad this was your experience. We welcome you to join us again soon.

1
Family Business Business

AC kept shutting off all night and the next day. We called several times to ask to resolve this, it didn’t work. Room is dated and way overpriced. Loud people running around all night. Has a student hostel / frat house vibe. Big change from when we stayed 16 years ago and enjoyed it in the past. For $100 per night it would be ok, not $300 after the fees etc.

By on May 5, 2022

Review comment responded on May 10, 2022

Hello Elena, thank you for your review. Our maintenance should have looked into the A/C issue for you. We will discuss this with the staff. Our apologies if this wasn't resolved during your stay. Sixteen years is certainly a long time, so many changes have taken place not only at our hotel, but the city as well. We hope you will consider us again in the future where we can exceed your expectations.

5
Family

Great location & nice room

By on Apr 26, 2022

Review comment responded on Apr 29, 2022

Hi Deanna, thank you for your excellent review! We are minutes to fantastic shopping and dining at Lincoln Road mall, local attractions, and the beach. It would be our pleasure to host you again soon.

5
Everyone

By on Jan 16, 2022

1
Everyone

Woke up full of bites went to go check the mattress myself as i pulled back on the bottom sheet a ball of women’s hair came out. I took pictures showed staff they didn’t do anything for me, and i pulled them aside because i was embarrassed, versus making it a big deal in front of clients checking in. Nothing was done and i will never book with them again!!!!!

By on Jan 8, 2022

Review comment responded on Jan 10, 2022

Hello Richard. Unfortunately, I do not show this complaint in the notes, but we are sorry if this was your experience. We will review your feedback with the staff to gain more insight and address it directly. We hope you will consider us again where we can exceed your expectations.

4
Family with small children

Pro: Close to the beach. Con: no parking here at all

By on Jan 5, 2022

Review comment responded on Jan 10, 2022

Hi Nay, thank you for a terrific review! We are in a fantastic location, just minutes to the beach and we're happy this was a highlight to your stay. We are a historic hotel, so unfortunately, we were built without a parking lot or garage. We welcome you to join us again soon.

2
Everyone

The Riviera Hotel South Beach has deteriorated over the last few years. The property is in appalling condition. The room was dank and smelled like mildew. The light in the bathroom barely worked. The fixtures were rusty. The blanket smelled like body odor. As I packed to leave, a cockroach scurried out from my clothing. The hallway carpet was stained, thin and ripped. Lastly, there is no security latch on the door, which from a safety standpoint is unacceptable. I have stayed there twice before, and it was simple but cute. The property needs a major overhaul. Fortunately, the staff are friendly.

By on Dec 29, 2021

Review comment responded on Dec 29, 2021

Hello Eva, thank you for your review. We're disappointed to know you had such challenges during your time with us. As you know, your experience is not on par with the level of service we're accustomed to offering our guests. Your review will be shared with our new General Manager, so she is aware of your experience. Please consider us again in the future where we can make things right.

Riviera Hotel South Beach, a South Beach Group Hotel

318 20th Street, Miami Beach, FL 33139
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