This hotel could have scored the highest on every level. However, my stay was absolutely terrible. Some weed heads on my floor kept smoking weed heavily during my stay. That smell is disgusting and repugnant. It was so strong it woke me up. I called the front desk several times for over 15 minutes. Nobody answered so I went down. Time was 12:30am. The girl at the front desk (who ignored the front desk phone) was more interested in playing with her personal phone than resolving the issue. I was told a maintenance guy was coming at 1am and will send to my room to treat the smell. I waited until 2am, nobody ever came. 3 nights out of 4 I had to put up with this disgusting smell, in a NON-SMOKING hotel and the weed heads were allowed to keep smoking. A shame as the hotel was wonderful, modern, great facilities, and comfortable. I would have come back here many times, but not now. The girl at the front desk on the midnight shift should be asked to leave. She has no interest in her job, just playing on her phone.
Best hotel stay I’ve had in Miami! Everyone was so nice!
I loved the self-service coffee/tea machine in the lobby. Hotel room was very clean and smelt pleasant. The hotel has more than one ice machine on the floor which was very convenient.
Nothing unique about the property. People were friendly. I was under the impression that breakfast was included in our stay. Even the phone calls to the hotel said ‘breakfast is included’ , but I was told by the staff that we had to pay for the breakfast. Was it because this was a third party reservation?
Excellent
Excellent
The bar and comfortable bed and friendly staff
Safe
N/A
Literally minutes/ walk away from eating location and shopping.
The fact that I wasn’t able to stay due to a family emergency and still got charged
Good stay enjoyed it
Wasn’t able rest someone yelling loud all night
The hotel restaurant was really good and convenient.
Excellent service with new facilities. Rooms are modern and comfortable. Employees were attentive and courteous.
Nice place for what you paid
The stay was wonderful. Clean, nice but When checking in the host did not go over amenities. I had to walk around and discover them on my own...
I spent one night at the hotel. Next day before I checked out, I went to get my breakfast, there were two nice ladies. They asked me to make sure I have free breakfast. I went to the front desk, a RUDE black guy was name. His name is Terrence Williams. I saw him my reservation. He said now way that you get a free breakfast and start yelling at me. I said it is mot about free breakfast, then he said. F**ck you. I was totally surprised. Then a nice lady from the restaurant came to apologize for the rude and disrespect conversation. I have been trying to reach the hotel to complain with no luck. They dont care about their customers.
Hilton Garden Inn Miami Dolphin Mall is a short stroll from Dolphin Mall and Miami International Mall. This 140-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
50-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Other amenities include MP3 docks, refrigerators, and microwaves.
Built in 2016, the brand new Hilton Garden Inn Miami Dolphin Mall offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
This hotel could have scored the highest on every level. However, my stay was absolutely terrible. Some weed heads on my floor kept smoking weed heavily during my stay. That smell is disgusting and repugnant. It was so strong it woke me up. I called the front desk several times for over 15 minutes. Nobody answered so I went down. Time was 12:30am. The girl at the front desk (who ignored the front desk phone) was more interested in playing with her personal phone than resolving the issue. I was told a maintenance guy was coming at 1am and will send to my room to treat the smell. I waited until 2am, nobody ever came. 3 nights out of 4 I had to put up with this disgusting smell, in a NON-SMOKING hotel and the weed heads were allowed to keep smoking. A shame as the hotel was wonderful, modern, great facilities, and comfortable. I would have come back here many times, but not now. The girl at the front desk on the midnight shift should be asked to leave. She has no interest in her job, just playing on her phone.
Best hotel stay I’ve had in Miami! Everyone was so nice!
I loved the self-service coffee/tea machine in the lobby. Hotel room was very clean and smelt pleasant. The hotel has more than one ice machine on the floor which was very convenient.
Nothing unique about the property. People were friendly. I was under the impression that breakfast was included in our stay. Even the phone calls to the hotel said ‘breakfast is included’ , but I was told by the staff that we had to pay for the breakfast. Was it because this was a third party reservation?
Excellent
Excellent
The bar and comfortable bed and friendly staff
Safe
N/A
