Very bad uncomfortable mattresses hard surface, I placed the do not disturb sticker on the door and the maids would ignore it and still Nook and open the door
Everything was clean and nice. Our only issue was when we came late at night we were given someone else’s room. And they were very upset we walked in on them. We went to the desk and for a new room promptly. The rest of the stay was uneventful and clean.
It was nice clean and comfortable , close to mall food was good too
The staff was excellent. The bartender made great drinks.
Don't like the all assume everyone speaks Spanish. Please speak to customers in English and if they turn choose to speak Spanish then proceed to do so. We had breakfast paid for on reservation, was not given the voucher on check in, and this morning, kids were told they can't get breakfast and had to leave, I went to front desk, waited and waited, tried to talk to man in he polo, he spoke in Spanish. I then got seen by a guy and told him it's paid for , yet the lady next him told him he got to check SMH... disappointed with this.
Friendly and accommodating staff. Clean room and bathroom! Definitely will stay again if in the area!
The hotel was nice and clean, good food and comfortable room. However, I would never stay here again. There is a Latin bar nearby that played loud music until 2am! It was horrible. We were on the 9th floor and couldn’t sleep if that gives you an idea. I called the front desk and they said they call the cops all the time and there is nothing they can do. So much for a good nights sleep...
Nice hotel, close to two malls. We probably go back again.
Nice hotel and location, I will love to stay here again
The location and hotel suite was great, i will continue to use this hotel for future visits to the Miami area.
staff not bad but not so friendly, need more hospitality training. the breakfast employee were more friendly then the ones at the front desk. housekeepers talk to loud in the hallways. just some constructive advice. but location is super, hotel beautiful. just some adjustments.
Very pleasant experience. The staff were polite and prompt. The room was very clean and comfortable.
Nice. Pleasant, accommodating staff. Close to shopping mall, which included a variety of restaurants. Not far from Miami Airport. It's what you would expect of a Hilton property.
Si por favor necesito que me reembolsen la garantia por habitacion que bloquearon de mi tarjeta. por lo demas todo muy bien sobre todo el restaurante Flamenco muy bueno.
Hilton Garden Inn Miami Dolphin Mall places you next to Dolphin Mall and a short stroll from other popular sights like Miami International Mall. This 140-room, 3-star hotel has conveniences like an outdoor pool, a 24-hour health club, and free self parking.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.
All 140 rooms feature MP3 docks, microwaves, and refrigerators. Guests can expect to find 42-inch LCD TVs. Free local calls, laptop-compatible safes, and ironing boards are also available.
Built in 2016, the brand new Hilton Garden Inn Miami Dolphin Mall offers an outdoor pool, a 24-hour health club, and free WiFi in public areas. Free parking is available if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Very bad uncomfortable mattresses hard surface, I placed the do not disturb sticker on the door and the maids would ignore it and still Nook and open the door
Everything was clean and nice. Our only issue was when we came late at night we were given someone else’s room. And they were very upset we walked in on them. We went to the desk and for a new room promptly. The rest of the stay was uneventful and clean.
Thank you for the great feedback, we highly appreciate you taking the time to respond to our survey! We appreciate it. . Hope to see you back soon!!!
It was nice clean and comfortable , close to mall food was good too
Thank you for the great feedback, we highly appreciate you taking the time to respond . Hope to see you back soon!!!
Thank you for the great feedback, we highly appreciate you taking the time to respond to our survey! If you need assistance with future bookings please let us know. We would be happy to help. Hope to see you back soon!!!
The staff was excellent. The bartender made great drinks.
Don't like the all assume everyone speaks Spanish. Please speak to customers in English and if they turn choose to speak Spanish then proceed to do so. We had breakfast paid for on reservation, was not given the voucher on check in, and this morning, kids were told they can't get breakfast and had to leave, I went to front desk, waited and waited, tried to talk to man in he polo, he spoke in Spanish. I then got seen by a guy and told him it's paid for , yet the lady next him told him he got to check SMH... disappointed with this.
Friendly and accommodating staff. Clean room and bathroom! Definitely will stay again if in the area!
The hotel was nice and clean, good food and comfortable room. However, I would never stay here again. There is a Latin bar nearby that played loud music until 2am! It was horrible. We were on the 9th floor and couldn’t sleep if that gives you an idea. I called the front desk and they said they call the cops all the time and there is nothing they can do. So much for a good nights sleep...
Thank you for the feedback, we appreciate you taking the time to respond to our survey! We will address your concerns. Hope to see you back soon!!!