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Recent guest reviews

The staff was nice but the hotel was dated with peeling wall paper, mold and a foul odor that only subsided once I opened the window and doors and sprayed Lysol. This is a hotel located in a few tear area of West Hollywood and is great for tourist who will spend minimum time on premises.

nice boutique hotel property in a great location. Property appears to be fairly recently remodeled and is centrally located in Hollywood with lots of different options for restaurants and shops. Linens, towels, and bathroom amenities could be updated. Area can be loud at night but it is Hollywood. Overall a good property with nice staff.

The property is at a great location for yousut attractions and places to see. Room and hotel property is clean, don't let the surroinding area fool you (it is in the grimey part of town). However, I didnt feel unsafe walking to the store. Lots of good places to eat near by, affordable. If you have a car, be aware that parkong spaces are taken up by the evening.

Overall nice stay for a quick weekend. The rooms were updated, clean and comfortable. Breakfast and coffee were not very good but adequate for a quick bite before heading out

Good location

The room was clean, location was excellent and breakfast was good.

Great place for a short one day stay near the walk of fame

I was pleasantly surprised coming here. It was very last minute. Check in was very easy, I was given. Downstairs room by the pool which was spacious and very clean. Bathroom small but the shower was nice. Their toiletries are lacking so bring your own for sure. They didn’t have any extra pillows in the room. I believe this is a best western property now so they have a pretty decent continental breakfast! Even better FREE parking. I’ve stayed at the Roosevelt, W, and Sixty which all charge over $50 for parking. I didn’t use the pool but it looked clean. They have security roaming around at night which is SO nice because LA isn’t the safest. I will absolutely stay here again for quick trips.

The property was clean and staff was always in site it seemed. Some of the staff was rude. Breakfast could have been way better than it was. Breakfast was toddler food not what your website portrays. Our last day their we asked for toilet paper and no one ever brought it.

The staff did not seem to know what they were doing. They almost put us in a room that has someone in it. Each day we were there we had to go to the office to have the key cards reprogrammed. Homeless tents right down the street.

My check in wasn’t until 5 because cleaning lady wasn’t ready, she was just talking to maintenance men. Seems she enjoys doing that because when we came back at 5 she was in the same location chatting it up. Liz the lady at front desk was nice and kept apologizing for the other ladies lazy behavior

My hotel options were limited because I was on a work trip and they do not reimburse for hotel parking. This hotel had free parking and was recently renovated it appeared. However, housekeeping needs improvement. The sheets had visible dirt on them. Someone’s booger was on the wall in the bathroom. The light switches and dresser handle/door seemed to have not been cleaned. Also, noisy location. But that is just Hollywood in general.

Front desk staff was nice. However, the housekeeper just opened the door without knocking, felt my privacy was not respected.

Good space and clean I like it very great staff...

Loved the view from the pool pool rooms and breakfast areas were clean. Staff was so friendly and willing to help. We stayed for 5 days and they made sure we had clean towels and trashes were picked up

Sunset Blvd Los Angeles CA

Hotel highlights

  • Walking distance to Hollywood Walk of Fame and Hollywood Boulevard
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Hollywood, Sunset West Hotel, SureStay Collection by Best Western is within a 10-minute walk of popular sights such as Hollywood Walk of Fame and Hollywood Boulevard. This 62-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.


Rooms

Guests can expect free WiFi and 42-inch TVs with cable channels. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

Guests staying at Sunset West Hotel, SureStay Collection by Best Western enjoy an outdoor pool, free WiFi in public areas, and a vending machine. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

2 Double Beds | Sleeps 4

Family Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

2 Queen Beds and 1 Double Bed | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

1 King Bed | Sleeps 2

Guest reviews for Sunset West Hotel, SureStay Collection by Best Western

Everyone (21) Business (1) Couples (2) Family (9)
2
Everyone

By on Dec 4, 2023

Review comment responded on Dec 5, 2023

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2
Business Business

The staff was nice but the hotel was dated with peeling wall paper, mold and a foul odor that only subsided once I opened the window and doors and sprayed Lysol. This is a hotel located in a few tear area of West Hollywood and is great for tourist who will spend minimum time on premises.

By on Nov 11, 2023

Review comment responded on Nov 14, 2023

Dear Naiymah, thank you for taking the time to share your thoughts. We're happy to hear that you found our staff friendly. However, we sincerely apologize for the issues you encountered with the condition of the room. Please be assured that your comments are being reviewed and will be addressed with our housekeeping team to ensure such concerns are promptly resolved. We shall soon be upgrading the quality of our rooms with excellent housekeeping and regular maintenance services to ensure that such incidents do not occur again. We are sorry to hear that you have decided not to stay with us again due to this episode, but we would like to make it up to you. We assure you that we will tick all boxes to do right by you, and we hope to have you join us back here on your next holiday to make up for the impeccable service we failed to provide this time.Best Regards, Customer Care Team

4
Everyone

nice boutique hotel property in a great location. Property appears to be fairly recently remodeled and is centrally located in Hollywood with lots of different options for restaurants and shops. Linens, towels, and bathroom amenities could be updated. Area can be loud at night but it is Hollywood. Overall a good property with nice staff.

By on Nov 2, 2023

Review comment responded on Nov 3, 2023

Dear Manolito, we're pleased that you enjoyed our property's recently remodeled appearance and the convenience of our lovely Hollywood location. We have noted your feedback about the linens, towels, and bathroom amenities and are actively working to improve these aspects. We thank you for your understanding of the noise levels in the area and appreciate your remarks praising our pleasant staff team. Your comments will help us provide an even better experience for our guests, and we look forward to serving you again.Best Regards, Customer Care Team

4
Friends

The property is at a great location for yousut attractions and places to see. Room and hotel property is clean, don't let the surroinding area fool you (it is in the grimey part of town). However, I didnt feel unsafe walking to the store. Lots of good places to eat near by, affordable. If you have a car, be aware that parkong spaces are taken up by the evening.

By on Jun 21, 2023

Review comment responded on Jun 22, 2023

Dear Tracy, it is pleasing to know that we delivered a fulfilling experience for you at our hotel. For our lovely team, it is providing our guests with the value they expect from our hotel that makes our day! We are delighted to have brought you a well-structured guest experience at our convenient location with all facilities and amenities ready on deck. Your comments help us understand your concerns about the surroundings and make the necessary changes to refine the quality of our guest experience. Our team hopes to host you exceptionally well when you revisit West Hollywood and join us for a relaxing time.Best Regards, Customer Care Team

4
Family

Overall nice stay for a quick weekend. The rooms were updated, clean and comfortable. Breakfast and coffee were not very good but adequate for a quick bite before heading out

By on May 15, 2023

Review comment responded on May 16, 2023

Dear Christi, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our accommodations delights and motivates us to improve our experience for each new guest believing in the quality of our service. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Sunset West Hotel by Best Western Saharan Hotel in advance, and we'll book a perfect room for your vacation. Best Regards, Customer Care Team

5
Friends

Good location

By on Mar 3, 2023

Review comment responded on Mar 6, 2023

Dear Eddie, thank you so much for reviewing your stay at Sunset West Hotel by Best Western Saharan Hotel. We are glad to learn that our convenient location worked out perfectly for you, allowing you to truly enjoy what the city offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards, Customer Care Team

5
Family

The room was clean, location was excellent and breakfast was good.

By on Nov 8, 2022

Review comment responded on Nov 11, 2022

Dear Victoria, thank you very much for letting us know you had a great stay at Sunset West Hotel by Best Western Saharan Hotel. We're glad our clean accommodations, convenient location, and delicious breakfast package worked well for you. Providing excellent facilities and pleasant services is what we're all about, so it is always exciting to know that our guests had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

5
Everyone

Great place for a short one day stay near the walk of fame

By on Oct 18, 2022

Review comment responded on Oct 26, 2022

Dear Mathias, we are glad that your review reflects a positive impression of us from your recent stay here. We are equally pleased to have the opportunity to host you and, we look forward to having you back with us soon. Thanks!Best Regards, Customer Care Team

5
Everyone

By on Sep 16, 2022

4
Partner Couples

I was pleasantly surprised coming here. It was very last minute. Check in was very easy, I was given. Downstairs room by the pool which was spacious and very clean. Bathroom small but the shower was nice. Their toiletries are lacking so bring your own for sure. They didn’t have any extra pillows in the room. I believe this is a best western property now so they have a pretty decent continental breakfast! Even better FREE parking. I’ve stayed at the Roosevelt, W, and Sixty which all charge over $50 for parking. I didn’t use the pool but it looked clean. They have security roaming around at night which is SO nice because LA isn’t the safest. I will absolutely stay here again for quick trips.

By on May 2, 2022

Sunset West Hotel, SureStay Collection by Best Western

7212 Sunset Blvd, Los Angeles, CA 90046
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