The staff did not seem to know what they were doing. They almost put us in a room that has someone in it. Each day we were there we had to go to the office to have the key cards reprogrammed. Homeless tents right down the street.
My check in wasn’t until 5 because cleaning lady wasn’t ready, she was just talking to maintenance men. Seems she enjoys doing that because when we came back at 5 she was in the same location chatting it up. Liz the lady at front desk was nice and kept apologizing for the other ladies lazy behavior
My hotel options were limited because I was on a work trip and they do not reimburse for hotel parking. This hotel had free parking and was recently renovated it appeared. However, housekeeping needs improvement. The sheets had visible dirt on them. Someone’s booger was on the wall in the bathroom. The light switches and dresser handle/door seemed to have not been cleaned. Also, noisy location. But that is just Hollywood in general.
Front desk staff was nice. However, the housekeeper just opened the door without knocking, felt my privacy was not respected.
Good space and clean I like it very great staff...
Loved the view from the pool pool rooms and breakfast areas were clean. Staff was so friendly and willing to help. We stayed for 5 days and they made sure we had clean towels and trashes were picked up
Great family suite! The pool was new and beautiful and the breakfast was very good.
We arrived late at night and saw a bunch of homeless people camping across the street of the hotel with their tents up. It was very concerning and made our stay a little disappointing and uneasy. The pool was under construction and the parking was terrible - very tight and not enough space for everyone. Breakfast was mediocre but the staff was excellent, very good customer service and friendly. The restaurant across the street was excellent!...must try it if you’re in this area.
The hotel was very well kept and clean. However, the beds were very uncomfortable and the toilet was so close to the vanity that you had to sit on the toilet nearly sideways to use it. VERY uncomfortable.
hotel was great! room was clean, staff was quick to respond and resolve a problem with the bathroom. love the celebrity pictures by every door. pool looked very clean!
We enjoyed our stay here in West Hollywood. The room appeared to be recently remodeled; it was clean and the A/C worked great during the hot summer days. The hotel was within walking distance to Runyon Canyon and the Hollywood Walk of Fame which made it easy for us. The free onsite parking was also a great perk and easy to get in and out of during our stay.
Location, price and condition was good. No complaints.
The bathroom sink looked liked it had been punched apart and then glued back together, the carpet seemed perpetually wet, the tv had its sound set super low, the street lights from sunset Blvd kept us awake and the heater didn’t work. We woke up cold. We stayed for two days and this hotel gradually wore us down and broke us. Please stay away.
Our room was clean, and although small, it was comfortable and modern. However, the location was really really sketchy, the parking area was very limited, rundown and scary and the stairs to get to the room were unpleasantly dirty. The gentleman at the front-desk was, not unfriendly, but there was nothing special about his service. The breakfast was limited and served in the tiny reception area, but it wasn't horrible. It's not an awful place, but I'm certainly not going back, specially with my family, there.
The clerk wanted to process my credit card without showing me the room. I insisted and upon inspection found that it had an overpowering odor of sanitizer disinfectant that made it impossible for me to breathe. When asked if the windows opened to air it out, he said no. He showed me another room worse than the first.
Convenient, close to many shops, clean, nice, comfortable
Stayed here for one night. Friendly desk clerk, easy check in. Weird sign stating "No Late Check outs" and "No Visitors in Room". Probably a good policy to keep drug dealers and Hookers out. This is Hollywood and there are plenty of Creepy people wandering the streets! Room was very clean. Bed looked professionally made up and sheets were clean. Mattress was very comfortable. Did not see any bugs Door lock worked. Hotel within walking distance of Walk of Fame and other attractions. This is a pretty old hotel but appears to be well taken care of. Everything looks freshly painted. Free parking in back but VERY tight spots! Tricky maneuvering! They do have a free breakfast but its pretty lame. Coffee was basically dirty water! Our only real gripe with this place was the Outlets in the wall were old and worn out. It was a real challenge to keep our phone chargers plugged in.
Located in Hollywood, Sunset West Hotel, SureStay Collection by Best Western is a leisurely stroll from popular sights such as TCL Chinese Theatre and Dolby Theater. This 62-room motel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is served each morning from 7:00 AM to 10:00 AM.
All of Sunset West Hotel, SureStay Collection by Best Western's 62 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.
An outdoor pool and free WiFi in public areas are features at Sunset West Hotel, SureStay Collection by Best Western. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage.
The staff did not seem to know what they were doing. They almost put us in a room that has someone in it. Each day we were there we had to go to the office to have the key cards reprogrammed. Homeless tents right down the street.
My check in wasn’t until 5 because cleaning lady wasn’t ready, she was just talking to maintenance men. Seems she enjoys doing that because when we came back at 5 she was in the same location chatting it up. Liz the lady at front desk was nice and kept apologizing for the other ladies lazy behavior
Hi Gabriela. Thank you for your review. We regret the inconvenience caused to you due to the delayed check-in. We will definitely have a word with our staff to ensure that this doesn't happen again as we encourage prompt service to be rendered to our guests. However, we are grateful that Liz could leave a positive impression on you. We will definitely let her know of your high praise. We assure you the best of services in the future! Best Regards, Customer Care Team
My hotel options were limited because I was on a work trip and they do not reimburse for hotel parking. This hotel had free parking and was recently renovated it appeared. However, housekeeping needs improvement. The sheets had visible dirt on them. Someone’s booger was on the wall in the bathroom. The light switches and dresser handle/door seemed to have not been cleaned. Also, noisy location. But that is just Hollywood in general.
Hi Kat, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope to see you again soon and to impress you with our continuous improvements! Best Regards, Customer Care Team
Front desk staff was nice. However, the housekeeper just opened the door without knocking, felt my privacy was not respected.
Dear Traveler, Thank you for taking a moment to share your recent experience with us. We are glad that you liked the front desk service. However, we are sorry for the mistake on the part of our housekeeper. We believe it was unintentional but we equally understand your concern for privacy and will definitely have a word with our staff to ensure that this does not happen again. We hope to host you flawlessly in the future! Best Regards, Customer Care Team
Good space and clean I like it very great staff...
Dear Traveler, Thank you for your stellar rating and response. We are glad that you found the property immaculate and had a great experience overall. Thank you for appreciating our staff service too. We hope that you will return to us soon! Best Regards, Customer Care Team
Loved the view from the pool pool rooms and breakfast areas were clean. Staff was so friendly and willing to help. We stayed for 5 days and they made sure we had clean towels and trashes were picked up
Great family suite! The pool was new and beautiful and the breakfast was very good.
We arrived late at night and saw a bunch of homeless people camping across the street of the hotel with their tents up. It was very concerning and made our stay a little disappointing and uneasy. The pool was under construction and the parking was terrible - very tight and not enough space for everyone. Breakfast was mediocre but the staff was excellent, very good customer service and friendly. The restaurant across the street was excellent!...must try it if you’re in this area.
Dear Guest, Thank you so much for taking the time and posting your review of the recent stay with us. On a positive note, we take our shortfalls seriously if any, and strive hard to make sure that we do not repeat these mistakes in the future. We assure you that corrective action would be taken in all these cases to ensure that we are not compromising on the quality of stay that we're known for. We are sorry once again and we request you to give us another chance to change your perspective! Best Regards, Customer Care Team