Skip to main content
Beginning of main content

Recent guest reviews

Nice facility close to shopping and dining. Easy access to freeways.

I did not like that the hotel staff did not ask guests to wear masks in lobby or elevator so I walked up and down 5 flights of stairs...that is after having both hips replaced. I also got charged a "damage deposit" that I was told would be refunded...still waiting. They charged it to my credit card without any notice and I saw it before I checked out and asked again if I would get it back. Still waiting!

Clean, modern, comfortable. Big rooms. Nice lobby.

I enjoyed my stay. I was able to check in early (11:30a) & the room was nice and clean. I would def stay there again. The front office stay was very kind and pleasant each time I called also.

The staff was friendly and very helpful-James the driver rocks and knows a lot about Jacksonville-We appreciated his insight and willingness to share his knowledge, The room was very clean and the housekeepers were very flexible with the cleaning times, Thanks for a great experience-I highly recommend this location.

Got in at 10:30 after a long travel day and was able to get a delicious, hot dinner at the bar. The free breakfast was also great. Very much appreciated the free airport shuttle service as well. Room was large. Bed was very comfortable.

It was a pleasant stay. Hard to get to with all the road construction, but that isn’t the hotels fault. Our tv remote needed new batteries but, all in all, it was nice.

Good: Was very close to the airport, fast check in. Clean. Bad: the staff had no idea how to do anything other than use the computer to check people in. The manager even said this. Who also didn’t know how to do anything. The receptionists were also the ones to make the food. They had no clue how to do that. It took an hour and ten min to get avocado toast, a cheese pizza, a burger, a salad, a Cuban and one other thing. They apparently only had one oven to cook the food in. The breakfast was alright. Eggs were so bad, not sure if they were from a bag but they tasted like it. If I needed a place to stay in Jax by the airport for one night Id stay again but other than that I wouldn’t recommend this place for people looking to enjoy Jacksonville and all it has to offer. It’s about 35 min drive to the beach as well.

the room is very clean. we come back to a clean bed every night and the staffs are friendly.

Didn't request handicapped room. Bathroom floor had hair. Bathroom toilet looked to have cleaner of some sort around base that had not been cleaned up.

No hotel shuttle routinely available as with other airport airport hotels. Had to call for pickup.

Hotel room was a little outdated and dirty. Not the worst place I have stayed in, but have stayed in much better hotels in the same category. In my opinion the hotel wasn't as nice as what other reviewers had stated, but the rooms are very spacious. I do believe however there is a lot of wasted space and would be nice to have a microwave in the room. Beds were OK. Shower didn't drain, so you basically are in standing water during shower. Didn't complain as it was a very quick stay, just a quick nights sleep on the way to another state. Location is quiet, so that was nice.

My check-in service was disappointing.Also I didn’t appreciate having to pay for breakfast for my family. I will not return.

decent room. friendly service. clean. nice breakfast

Nice hotel. Needs microwave in room don’t like any survey that requires minimum comments

Duval Rd Jacksonville FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located in Northside, Hyatt Place Jacksonville Airport is within a mile (2 km) of sights such as River City Market Place and UF Health North. This 3-star hotel welcomes guests with 127 rooms and conveniences like a 24-hour fitness center, free in-room WiFi, and a free airport shuttle.


Dining

Free buffet breakfast is included with your stay. Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Rooms

All 127 air-conditioned accommodations feature sitting areas. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include sofa beds, refrigerators, and coffee makers.


Property features

At Hyatt Place Jacksonville Airport, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. There's extended parking for a fee, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, express check-in, and express check-out.

Room options

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room

2 Queen Beds | Sleeps 6

Room, 2 Queen Beds, Accessible (Shower)

2 Queen Beds | Sleeps 6

Room, 1 King Bed, Accessible (Shower)

1 King Bed | Sleeps 4

Guest reviews for Hyatt Place Jacksonville Airport

Everyone (34) Couples (3) Business (2) Family (15) Friends (1) Other (1)
4
Business Business

Nice facility close to shopping and dining. Easy access to freeways.

By , from Los Angeles on Nov 27, 2020

3
Everyone

I did not like that the hotel staff did not ask guests to wear masks in lobby or elevator so I walked up and down 5 flights of stairs...that is after having both hips replaced. I also got charged a "damage deposit" that I was told would be refunded...still waiting. They charged it to my credit card without any notice and I saw it before I checked out and asked again if I would get it back. Still waiting!

By on Nov 3, 2020

Review comment responded on Nov 3, 2020

While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. Thank you for providing feedback about your recent stay. We strive to provide the highest level of service. Your comments have been shared with the team so that we can improve our services. We hope to have the opportunity to serve you again whenever your travels bring you back to Jacksonville.

5
Partner Couples Family

Clean, modern, comfortable. Big rooms. Nice lobby.

By , from Washington DC on Oct 28, 2020

Review comment responded on Oct 28, 2020

Thank you for staying at the Hyatt Place Jacksonville Airport. We hope you choose to create more memories with us whenever your travels bring you back to the area!

5
Family

I enjoyed my stay. I was able to check in early (11:30a) & the room was nice and clean. I would def stay there again. The front office stay was very kind and pleasant each time I called also.

By on Aug 26, 2020

5
Friends Family

The staff was friendly and very helpful-James the driver rocks and knows a lot about Jacksonville-We appreciated his insight and willingness to share his knowledge, The room was very clean and the housekeepers were very flexible with the cleaning times, Thanks for a great experience-I highly recommend this location.

By on Dec 31, 2019

5
Everyone

By on Dec 2, 2019

5
Family

Got in at 10:30 after a long travel day and was able to get a delicious, hot dinner at the bar. The free breakfast was also great. Very much appreciated the free airport shuttle service as well. Room was large. Bed was very comfortable.

By on Oct 23, 2019

4
Everyone

By on Oct 18, 2019

4
Family

It was a pleasant stay. Hard to get to with all the road construction, but that isn’t the hotels fault. Our tv remote needed new batteries but, all in all, it was nice.

By on Sep 24, 2019

3
Family Family with small children Friends Family

Good: Was very close to the airport, fast check in. Clean. Bad: the staff had no idea how to do anything other than use the computer to check people in. The manager even said this. Who also didn’t know how to do anything. The receptionists were also the ones to make the food. They had no clue how to do that. It took an hour and ten min to get avocado toast, a cheese pizza, a burger, a salad, a Cuban and one other thing. They apparently only had one oven to cook the food in. The breakfast was alright. Eggs were so bad, not sure if they were from a bag but they tasted like it. If I needed a place to stay in Jax by the airport for one night Id stay again but other than that I wouldn’t recommend this place for people looking to enjoy Jacksonville and all it has to offer. It’s about 35 min drive to the beach as well.

By on Sep 23, 2019

Hyatt Place Jacksonville Airport

14565 Duval Rd, Jacksonville, FL 32218
url importing http://www.orbitz.com/Jacksonville-Hotels-Hyatt-Place-Jacksonville-Airport.h2292824-p2.Hotel-Reviews
There was an error importing /Jacksonville-Hotels-Hyatt-Place-Jacksonville-Airport.h2292824-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Jacksonville-Hotels-Hyatt-Place-Jacksonville-Airport.h2292824-p2.Hotel-Reviews