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Hyatt Place Jacksonville Airport

3.0 out of 5.0

Recent guest reviews

Great staff, large room, comfortable beds but A/C unit so incredibly loud had to turn off

I stayed here 7 nights. I am extremely picky when it comes to staying in a hotel. This hotel amazed me! I had a nice end suite on the 6th floor. It was quiet, spacious and clean! The shower was huge! The bed was huge! The room was extremely clean and I had zero issues during my stay. The breakfast buffet was also fresh and hot every single morning! If I come back to Jax, this is where I will be staying!

It is a nice hotel with a good breakfast included in a.m.

As the center of the hospitality industry, hotel service is reflected by the attitude of customer facing indiciduals. Our experience overall was positive but interaction with a check in host was not what I would have expected from a Hyatt-trained employee. We booked and paid through a 3rd party website and chose a 2 queen room (at a premium) with guaranteed late arrival as we knew our travel plans had us arriving early morning. Upon trying to check in, the hotel did not have the type of room we reserved and paid for. Because we arrived after 2am, the original hostess (Sandra) could not check us in without system challenges. Sandra then asked "Jimmy" (whom we assumed to be either shift manager or senior host) to assist in the check in process. Jimmy was not friendly and in retrospect downright rude. Jimmy did not acknowledge Sandra and proceeded to take his own time. Jimmy didn't acknowlwdge Sandra or us as guests. He only proceeded to tell us how our late arrival caused him problems as we waited about a half hour for Jimmy to look at his computer screen. We already agreed to take a different (lower cost) room type without any payment adjustment and just wanted to go to sleep after 13 hours behind the wheel. Sandra ultimately suggested to Jimmy that they provide us a room key and persuaded Jimmy that they could take care of the matter without us waiting around as it was really a paperwork matter. We just wanted a few hours of sleep and a shower, not too much of an ask.

It was perfect clean and spacious room, friendly staff, complimentary rides within 3 miles and plenty to see and do within that distance.

We arrived at this hotel late at night only to find that they had given our room to someone else. I had called the hotel directly a few weeks prior to let them know we would be getting there late and they still gave our room away. They gave us a voucher to stay at another hotel located behind the Hyatt. It was nowhere near the quality that we had paid for. I asked the manager at the second hotel if the Hyatt did this sort of thing frequently. She said that they did this quite frequently. Be very careful

This location is very close to JAX airport, and I-95. You have plenty of shopping, and restaurants to enjoy! The staff was great, the kitchen staff was AMAZING! The food was hot, fresh and FREE! I haven't lodge in this type of environment in ages. I greatly appreciated you at HYATT !

The hotel had very nice décor. However, I had two issues; I only stayed for two nights so my sheets weren't changed. This was a problem because I had gotten makeup on the sheets and felt that they should have been changed because it looked like I was sleeping on a dirty sheet. The mattress was uncomfortable as I awakened with back pain both nights.

Stayed here prior to a cruise. Great stay and great visit before a cruise.

Friendly staff, beautiful lobby/breakfast area/room. Only complaint is we couldn't adjust the air conditioner. It stayed on 74 which was too warm for our liking. Other than that this was one of the nicest hotels I've ever been to!

The hotel room was comfortable and the staff were very friendly and helpful. They also offered free parking while we flew out for the weekend.

The hotel is good, the staff not so much. Rude front desk guy. We got there under a reservation and he searched for the name, he said he found it on the system but I didn't pay and no card found. Well how did i reserved it without that!? Like seriously!? Then all of a sudden he found it. So we proceed. Looking for the luggage cart so we can load our stuff, none of it can be found. So we asked. He said "oh we're out of that. People usually keep that in their room!" didn't offer if he can try to do something to help us. It's just rude. But the hotel room is good. Service, a big no.

Nice clean room, big flat screen tv, free wifi and breakfast. Loved my stay.

Lack of adequate toiletries,,, 1/2 tube of skin lotion. Very end of toilet paper roll. Found spare roll in closet. Lighting over sink is in the bedroom disturbed second person. Overall a very low rated hotel.

Upon arriving at the airport I called the Hyatt to arrange transportation to the Hotel. I called for 45 minutes as no one answered at the front desk. Super Shuttle a transportation company at the airport was able to contact someone at the hotel for me. The Super Shuttle rep told me someone was 5 minutes away from picking us up. No one showed after 5 minutes. I called the hotel reservation line and they told me someone would be on their way and some one did arrive a half hour later an a shoddy beatup van. He was very nice. Although he took us took the wrong hotel at first. Total airport waiting time was 1.5 hours. Upon arriving at the hotel we settled in our room and came down stairs for a drink and sandwich.It took about 15 minutes before we were waited on. IMO, it took too long for service. Jonathan was very nice and served us well. The sandwich was very good. The next morning room service knocked on our door at 10am and asked us what time we were checking out. I was aware checkout is at noon. I have never had that happen before and felt it inappropriate. Overall, Jonathan was very nice but the hotel seemed unorganized and the front desk needs additional help. I would not recommend this hotel to a friend.

We came down for a family outing the hotel was very clean and they kids enjoyed the amenity. We will come back.

We stay just one night before leaving from JAX airport. It was near to the airport and easy to access. Room is so clean and enough space to stay. We ate dinner near hotel. Just 5 mins from the hotel we could choose some restaurants.

Okay for a quick trip. It was noisy due to the UF and UGA football game weekend.

The hotel was very clean and I like the way the room were set up. The only down side was the free breakfast food was horrible.

14565 Duval Rd Jacksonville FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in North Jacksonville within a mile (2 km) of River City Market Place, Hyatt Place Jacksonville Airport is within a few miles (5 km) of Oceanway Community Center. This 127-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's near the airport and also close to Pecan Park Flea and Farmers' Market.


Dining

Start your day off right with a free buffet breakfast. Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Rooms

All 127 air-conditioned accommodations feature sitting areas. 42-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

Guests staying at Hyatt Place Jacksonville Airport enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a business center, express check-in, and express check-out.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 4

Room, 1 King Bed (High Floor)

King 1 | Sleeps 4

Room, 2 Double Beds (High Floor)

Full 2 | Sleeps 6

Room, 1 King Bed, Accessible (Shower)

King 1 | Sleeps 4

Guest reviews for Hyatt Place Jacksonville Airport

Everyone (15) Couples (29) Business (13) Family (21) Friends (3) Other (4)
4

close to airport

Everyone

Great staff, large room, comfortable beds but A/C unit so incredibly loud had to turn off

By on Jun 29, 2017

5

clean, clean, clean!!

Everyone

I stayed here 7 nights. I am extremely picky when it comes to staying in a hotel. This hotel amazed me! I had a nice end suite on the 6th floor. It was quiet, spacious and clean! The shower was huge! The bed was huge! The room was extremely clean and I had zero issues during my stay. The breakfast buffet was also fresh and hot every single morning! If I come back to Jax, this is where I will be staying!

By on May 17, 2017

Review comment responded on May 24, 2017

Thank you for the 5 star review and great comments! It is great to see we exceeded your expectations. We hope to see you back soon!

4

nice hotel close to jax airport

Everyone

It is a nice hotel with a good breakfast included in a.m.

By , from longmeadow, ma on Apr 19, 2017

3

nice hotel, some staff needs training

Everyone

As the center of the hospitality industry, hotel service is reflected by the attitude of customer facing indiciduals. Our experience overall was positive but interaction with a check in host was not what I would have expected from a Hyatt-trained employee. We booked and paid through a 3rd party website and chose a 2 queen room (at a premium) with guaranteed late arrival as we knew our travel plans had us arriving early morning. Upon trying to check in, the hotel did not have the type of room we reserved and paid for. Because we arrived after 2am, the original hostess (Sandra) could not check us in without system challenges. Sandra then asked "Jimmy" (whom we assumed to be either shift manager or senior host) to assist in the check in process. Jimmy was not friendly and in retrospect downright rude. Jimmy did not acknowledge Sandra and proceeded to take his own time. Jimmy didn't acknowlwdge Sandra or us as guests. He only proceeded to tell us how our late arrival caused him problems as we waited about a half hour for Jimmy to look at his computer screen. We already agreed to take a different (lower cost) room type without any payment adjustment and just wanted to go to sleep after 13 hours behind the wheel. Sandra ultimately suggested to Jimmy that they provide us a room key and persuaded Jimmy that they could take care of the matter without us waiting around as it was really a paperwork matter. We just wanted a few hours of sleep and a shower, not too much of an ask.

By , from shepherdstown, wv on Mar 21, 2017

5

nice hotel mear airport

Everyone

It was perfect clean and spacious room, friendly staff, complimentary rides within 3 miles and plenty to see and do within that distance.

By on Mar 18, 2017

2

hotel overbooked

Everyone

We arrived at this hotel late at night only to find that they had given our room to someone else. I had called the hotel directly a few weeks prior to let them know we would be getting there late and they still gave our room away. They gave us a voucher to stay at another hotel located behind the Hyatt. It was nowhere near the quality that we had paid for. I asked the manager at the second hotel if the Hyatt did this sort of thing frequently. She said that they did this quite frequently. Be very careful

By on Mar 9, 2017

5

hidden jewel

Everyone

This location is very close to JAX airport, and I-95. You have plenty of shopping, and restaurants to enjoy! The staff was great, the kitchen staff was AMAZING! The food was hot, fresh and FREE! I haven't lodge in this type of environment in ages. I greatly appreciated you at HYATT !

By , from Houston, TX on Feb 14, 2017

4

weekday getaway

Everyone

The hotel had very nice décor. However, I had two issues; I only stayed for two nights so my sheets weren't changed. This was a problem because I had gotten makeup on the sheets and felt that they should have been changed because it looked like I was sleeping on a dirty sheet. The mattress was uncomfortable as I awakened with back pain both nights.

By , from Jacksonville, FL on Feb 6, 2017

5

another great visit

Everyone

Stayed here prior to a cruise. Great stay and great visit before a cruise.

By on Feb 5, 2017

5

very nice hotel

Everyone

Friendly staff, beautiful lobby/breakfast area/room. Only complaint is we couldn't adjust the air conditioner. It stayed on 74 which was too warm for our liking. Other than that this was one of the nicest hotels I've ever been to!

By on Dec 23, 2016