nothing else matters if you are told we don't have any rooms when you have a reservation. would you want a loved one stranded without a place to stay or transportation someplace else during the night. Totally UNSAFE and unacceptable.
The room is decent enough to stay. However the staff is very unfriendly. She let us borrow coffee maker however it was very dirty. Breakfast included is very limited. You only have an option of small muffin, instant oatmeal. Very true to breakfast to go. You have to make your own hot water for your hot choco. I will not be back unless I don't have a choice!
Nit very well maintauned
The man i spent time with. THE **** WAS AWESOME 😁🖕😁🖕😁🤔😁🖕😍😘🖕😁🖕
Excellent place with absolutely NO BUGS! Single & female, I felt safe here. Front desk people are amazing & friendly.
This was our 2nd stay with this Hotel We felt safe and secure. The propty was very well maintained and kept. Really nice place to stay.
Old needs updating, but how can you beat it being right across the street from the Houston Space Center.
The hotel didn't the reserve and i had to stay on other hotel
Upon arrival I was informed they no longer had a room available for us to stay. They gave our room away and canceled our reservation. We had to drive around for an hour trying to figure out where to stay with an agent from orbitz/Expedia to help us find another room. Extremely frustrating. How does someone give a room away after confirming our reservation?!
‘‘Twas a lovely stay at the hotel. My youngin and I found the room to be very clean. The bed was as comfy as a baby’s bossum. If I had a time machine, I would go back in time and bringy own hair dryer because there was not one in the room. But alas, time machines have not been invented yet. So my son just had to air dry his hair and because of this he didn’t look as dapper as he could at the nasa museum. I awoke wide eyed and bushy-tailed ready for continental breakfast. Oh boy, I sure do love my continental breakfasts! I scurried downstairs to only find packaged muffins and oatmeal. I was crushed. Did that ruin my stay though you ask? Sure didn’t!! Life goes on and for the amazing price of the room, and it being right across the street from NASA it was a dream come true. Blessings from my family to yours! I hope all of you enjoy this lovely weather!!
Young lady (red hair) at the front desk was kinda rude she left and she didn’t check me in while another guy was on the phone with another customer
My trash had eggs, French toast, diaper, etc left from the previous guess. The guy from front desk came to clean and said I would be comped. In the morning at check out, the front desk had no idea. Lamp by bed didn’t work either.
Given a room that was not cleaned. It was previously occupied and had a huge coffee or urine stain on the bed comforter and sofa cans everywhere. We were shown a third room that was finally adequate.
This hotel provides a good balance of price and location.
The room we were fiven was not cleaned nor ready. We was given another room that had a stinch smell to ot. Beds were comfy but breakfast was for the birds. We had to go to mc donalds close by because the breakfast options were very scarce!
Extended Stay America Suites Houston NASA Johnson Space Ctr places you in Nassau Bay, within a leisurely stroll of popular sights such as Space Center Houston and Johnson Space Center - NASA. This 122-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
Extended Stay America Suites Houston NASA Johnson Space Ctr features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables.
nothing else matters if you are told we don't have any rooms when you have a reservation. would you want a loved one stranded without a place to stay or transportation someplace else during the night. Totally UNSAFE and unacceptable.
The room is decent enough to stay. However the staff is very unfriendly. She let us borrow coffee maker however it was very dirty. Breakfast included is very limited. You only have an option of small muffin, instant oatmeal. Very true to breakfast to go. You have to make your own hot water for your hot choco. I will not be back unless I don't have a choice!
Dear Honelle, Thank you for evaluating your recent stay with us. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Nit very well maintauned
Dear Ayman, It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management
The man i spent time with. THE **** WAS AWESOME 😁🖕😁🖕😁🤔😁🖕😍😘🖕😁🖕
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Excellent place with absolutely NO BUGS! Single & female, I felt safe here. Front desk people are amazing & friendly.
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our front desk team left a great impression. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
This was our 2nd stay with this Hotel We felt safe and secure. The propty was very well maintained and kept. Really nice place to stay.
Thank you for returning to Extended Stay America. We're thrilled to know you had a relaxing time with us and that you loved our well-kept property. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Dear Gregory, Thank you for reviewing your recent experience with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We never intend to disappoint any of our guests, so we will certainly follow up with the appropriate individuals to address these concerns. We appreciate your feedback and hope you will revisit us again so we can make it up to you.Sincerely,Hotel Management