Extended Stay America Houston - Willowbrook - HWY 2492.5 out of 5.0
Recent guest reviews
Great Service the rooms are very big and spacious no place like home the breakfast is not very big but the rooms are equipped with kitchens appliance the guest was very respectful no loud noise or music
Been staying here since last 6 months. It's clean, comfy and a secure place to stay. The staff is professional, responsive and very friendly. Better than other properties here around. I would recommend. It's much better than the other property on 1960 of the same brand.
This place is a very good option, we came from a really scary experience with an Airbnb apartment and thanks Fod we found this place. We stayed here for a month (We got relocated to the area, we are a family of four) and this place is perfect. Clean, comfortable, well located and with a very friendly staff.
Everyone at this Extended stay made feel very comfortable and very courteous. Rooms are quiet, internet service is good and a lot of good restaurants within 1 to 2 miles from the hotel. Check-in and check-out is always quick.
The ladies at the service desk were super friendly and helpful. they made my stay extra special. the room was super clean and had everything i needed to feel at home. can't wait to go back! the price was excellent for what I got in return.
Room was clean. Lighting in the room was very well done. Hotel Lobby and the hotel grounds are all well kept. Coffee was good and breakfast bar was convenient. Hotel is located close to shopping area. Most importantly, Receptionist staff were friendly and courteous.
Due to my health issue it has been simply a blessing to have everyone at ESA willow brook to be as helpful as they have been. from Jessica and Suly in the morning putting breakfast out. Steve maintaining cleanliness around the property. Esmeralda Diana Xiomara Victor and their new member Oscar all are very on point. Although sometimes they seem busy they do there best to work together and accommodate all of their guests. Misunderstandings and miscommunication is apart of being human. Although I only know her as the very sweet lady in housekeeping. she is extremely thorough when she cleans the rooms. She is always smiling 😃 Everyone here at ESA is a delight. and I Thank everyone for doing your very best to make everyone's stay here GREAT!
I've been in Houston for few months since my now 5 years son took sick. I checked into Extended America. From the time I enter the hotel it has been nothing but a great experience. It's like a (5) star hotel with a affordable price. It's a blessing to be able to save money by food instead of having to eat out everyday. It's very clean and the staff is amazingly friendly,always concerned about their customers needs and satisfaction. Since being in Houston I've broken my finger. The staff have came from around the desk to open doors for me, even assist me with taking my things to my room. They also have a great Security team. Extended Stay America keep up what you doing. This is now my home away from home. I will continue to inform everyone about my great experience here at Extended Stay America 249/Willowbrook.
Staying for week and not feeling it at all. The front desk people - when there - are actually very nice. (Mad respect to those of you who work here!) Neighbor hotel guests slamming doors all night long and cooking (burning a lot) through the night - talking 1, 2, 3, 4, 5 am - every single night. Woke up multiple times through night thinking place was on fire. Ended up moving rooms to get away from one group of "night chefs." Had to go to work early 4 am one day and there are people wandering halls and parking lot - mildly scary. And, of course, what makes the stay here the best?? A freakingly fast and amusingly aquatic cockroach in the bathroom in the middle of the night. This is a do-it-yourself joint - absolutely no hotel amenities at all. Hot water for shower? Haha! Think again- you have to move rooms to get hot water per the front desk. Tried to open window (per stovetop instructions - and we only opened to get some air from the disgusting neighbor concoction odors) and the entire pane started to fall out of the frame. This place is gross, gross, gross. Two bonuses - the gentleman's club and Cindie's, both within walking distance - for those that enjoy that (no judgments). Willowbrook mall and saltgrass are nice distractions to wile away the time while you wait for sleepiness to hit. ESA - No. No.no.
Sketchy people in the front and lobby. I have never felt uneasy about staying any where till now... no utensils or plates in kitchen. Definitely not a queen bed, maybe a full. The bathroom is disgusting. Stay away
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 56 reviews