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Extended Stay America Houston - Willowbrook - HWY 249

2.5 out of 5.0

Recent guest reviews

Ms Nikki I was very happy with her service.excellent customer service . She helped out like no other this was a great place to stay they comfort you like apartments made me feel at home . Good experience

Diana charged me $70 extra plus tax for something Austin at the Champions Center location was offering for free..I probably won't be back.. instead of customer satisfaction they want more money it seems.

Great deal The best in town for the price.The front desk is very nice and attentive.Very quite no one bothers you.everyone I have Had to deal with is pleasant and goes out of there way to make u happy

Very clean. Very friendly staff. Plenty of space in the room so you don't feel cramped. They had security at the entrance which was very comforting knowing I didn't have to worry about my car. Grabbed a cup of coffee on my way out and it was also delicious

I really enjoyed my stay at ESA 249. I stayed there for the holidays and everything was nice and calm. Staff was nice and the check in process was fast and easy. Security is helpful and hotel is secured.

Too High for the price they want for the rooms. This location had roaches & in a dark area. I had to change rooms 3 times because the toilet wasn't working in one room & the bathtub in another. Place was not good for the amount of money spent.

The hotel room smelled foul. There was a strong odor of marijuana throughout the hallways. Partying all hours. I was staying with my children so I had to go find another hotel bc the front desk didn’t seem to care or get any type of resolution. I will never go back there nor recommend it.

Given disabled room. No counter space in bathroom. Hair dryer broke falling off counter. Bad lighting made it difficult to apply make-up in room using table. My room was never cleaned the entire time I was there.

Great Service the rooms are very big and spacious no place like home the breakfast is not very big but the rooms are equipped with kitchens appliance the guest was very respectful no loud noise or music

Been staying here since last 6 months. It's clean, comfy and a secure place to stay. The staff is professional, responsive and very friendly. Better than other properties here around. I would recommend. It's much better than the other property on 1960 of the same brand.

16939 Tomball Pkwy Houston TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Willowbrook within a short walk of Willowbrook Mall, Extended Stay America Houston - Willowbrook - HWY 249 is within 2 miles (3 km) of Aerodrome. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Houston hotel are Houston Methodist Willowbrook Hospital and Heron Lakes Golf Course.


Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


The 104 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.

Property features

Guests of Extended Stay America Houston - Willowbrook - HWY 249 enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

60.0% of guests recommend this hotel

Total of 65 reviews