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Uncle Billy's Kona Bay Hotel

2.0 out of 5.0

Uncle Billy's Kona Bay Hotel

2.0 out of 5.0

Recent guest reviews

Charming hotel very close to shopping street and sea site.

Right in the middle of town, walking to the shops and all food services. Hotel is older but true HAWAII. Great staff and they make you feel like they are part of family.

The room was very outdated. Smelled very old. The beds were uncomfortable. There was barely any toilet paper in the bathroom. The toilet paper roll was near empty. When we asked the staff for more toilet paper and towels they seemed to be irritated. There was mildew on the shower curtains. Found 2 cockroaches in the bathroom. Very bad experience.

No free parking, rooms are old and dirty plus cockroaches...

This is nice motel for the price. Staff was very friendly. The room was very clean with little Hawaiian touches. Motel is right on the ocean and main road of the “resort” area. People who have given this place poor reviews based on being rundown must be expected this place to be a “resort” like the “four seasons”. It’s just an older motel that may have been the place to stay back in the day. A little paint can go a long way to spruce it up.

Stay somewhere else. The air conditioning didn't work, the ice machine didn't work and the TV didn't work. All are a ammeneties that should be expected to be functioning prior to checking in. They obviously have an endless supply of first time customers that they don't care if any of them ever return!!!

Good location and staff. Rooms could use updates. Parking fees weren’t disclosed during booking. Good value.

This is an older Hotel property and one should not expect the anything other than that. Some of the décor is a little dated and some areas are in need of maintenance, but the grounds are well maintained and the staff are friendly and helpful. Pros. The location is excellent. The staff is very friendly and pleasant. Our room was clean, spacious and had an ocean view. It is within walking distance to shopping and dining and water sports Cons. The Bed was a bit soft for us as we prefer a firm mattress. The Housekeepers were friendly, however they did forgot to replace things like soap and toilet paper etc... Overall If you have realistic expectations and you plan on spending most of your time out exploring Kona and the Island, you can't beat the location and can have a very satisfying stay here, however If you want all the amenities of a Ritz or Four Seasons Hotel, then this is not the place for you.

It was just after Ironman. Place was packed at the beginning. A good value.

The only good thing about this is location. It is close to a lot of good restaurant's and shops. The room is dated and my room was not clean..

Close to the beach, staff was awesome. The showers could use a deep cleaning with bleach, as you can see dirty residues on the walls if the shower. The carpets could use shampooing, when walking in the unit without shoes/ slippers the carpet feels really dirty. And housekeeping staff should check the safe’s as the one I had in 1020 was not working, needed to be serviced. And they should check the refrigerator as there was things left In there from previous guest.

We stay at the top floor our door wouldn’t lock so they changed us room to the third floor well our door was still giving us problems we had to wait about two minutes play with the handle so the door would lock the first night the lady in the kitchen for breakfast was rude.. the hotel could upgrade there ac but the stay was nice all and all

Had cockroaches. Holes in the wall. Small details like the shower curtain was held in place with a piece of cardboard. Could be a nice place with some upkeep

This hotel room was dirty- moldy- sticky- and gross. I will not stay there again. Carpets were dirty and sticky. Bathroom had mold. There were no luggage tables. Had to keep luggage on dirty floor. The breakfast was weak. No eggs- no meat- no waffles or other hot food.

Right in the center of shopping and the beach. Staff is so friendly and helpful. Continental breakfast was decent including fresh fruit. Rooms were pretty clean, a little on the warm side. We booked this room knowing we were pretty much just sleeping there, so we didn't need anything luxurious, and it provided just that. The beds weren't the most comfortable, but we survived and would book here again.

After checking into the unit, I inspected. I got into the restroom of the unit and found hair and toothpaste in the shower. They hair was located throughout the shower floor the shower walls and the ceiling, the toothpaste was located on the shower wall and ceiling. I went to the front desk and inform the agent, the agent called for the housekeeping supervisor to go to the unit and take care of the issue. The housekeeping supervisor had arrived to the unit, she started to clean the unit shower. As she was cleaning the shower I noticed that the floor had not been vacuumed, so I informed the housekeeping supervisor while she was cleaning the shower. The housekeeping supervisor did not even offer a vacuum for me to vacuum the unit , Nor did she offered to vacuum the unit floor. The housekeeping supervisor left, then I left to go to the pool. I found the housekeeping supervisor Lynn, and one of the housekeeping staff Natasha whom had come to the unit with the supervisor to clean the hair. They were talking stories with the front desk agent for about 15 minutes, then they had left so I walk to the front desk agent and informed her of what had happened she apologized and that was it!

Great downtown Kona location. Older Hotel, don't expect new amenities, but great old style and slowly upgrading.

75-5739 Alii Dr Kailua-Kona HI

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Laundry facilities

Uncle Billy's Kona Bay Hotel places you within a 5-minute walk of Hulihee Palace and Mokuaikaua Church. This 145-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. In central Kailua-Kona, the hotel is also close to Kailua-Kona Wharf and Kona Community Aquatic Center.


Dining

Free continental breakfast is included with your stay and awaits you each morning from 8 AM to 10 AM.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony and a refrigerator.


Property features

Guests of Uncle Billy's Kona Bay Hotel enjoy an outdoor pool, free WiFi in public areas, and conference space. Self parking is offered for USD 10 per night. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and an ATM.

Room options

Deluxe Room, Partial Ocean View

Full 2 | King 1 | Sleeps 4

Superior Studio, Kitchenette, Ocean View

Queen 1 | Queen 1 | Sleeps 4

Superior Room

Full 2 | King 1 | Sleeps 4

Guest reviews for Uncle Billy's Kona Bay Hotel

Everyone (50) Couples (81) Business (6) Family (39) Other (34) Friends (12)
4
Everyone

Charming hotel very close to shopping street and sea site.

By on Jan 17, 2019

Review comment responded on Jan 17, 2019

Aloha! Thank you so much for your feedback! Glad you enjoyed your stay and we hope to see you next time you visit the Big Island! Mahalo!

5
Everyone

Right in the middle of town, walking to the shops and all food services. Hotel is older but true HAWAII. Great staff and they make you feel like they are part of family.

By on Jan 17, 2019

Review comment responded on Jan 17, 2019

Aloha! We are pleased that you had a wonderful experience with our Kona Bay Ohana! Thank you for your great feedback, and we hope to see you again next time you are on the Big Island! Mahalo!

1
Everyone

The room was very outdated. Smelled very old. The beds were uncomfortable. There was barely any toilet paper in the bathroom. The toilet paper roll was near empty. When we asked the staff for more toilet paper and towels they seemed to be irritated. There was mildew on the shower curtains. Found 2 cockroaches in the bathroom. Very bad experience.

By on Jan 14, 2019

Review comment responded on Jan 15, 2019

Aloha, Thank you for your feedback. We sincerely regret that our staff did not provide the quality service that we strive to give to every guest. We are looking into this matter to prevent it from happening again. Mahalo

2
Everyone

No free parking, rooms are old and dirty plus cockroaches...

By on Jan 7, 2019

4
Everyone

This is nice motel for the price. Staff was very friendly. The room was very clean with little Hawaiian touches. Motel is right on the ocean and main road of the “resort” area. People who have given this place poor reviews based on being rundown must be expected this place to be a “resort” like the “four seasons”. It’s just an older motel that may have been the place to stay back in the day. A little paint can go a long way to spruce it up.

By on Jan 2, 2019

1
Everyone

Stay somewhere else. The air conditioning didn't work, the ice machine didn't work and the TV didn't work. All are a ammeneties that should be expected to be functioning prior to checking in. They obviously have an endless supply of first time customers that they don't care if any of them ever return!!!

By on Dec 30, 2018

4
Everyone

Good location and staff. Rooms could use updates. Parking fees weren’t disclosed during booking. Good value.

By on Dec 27, 2018

5
Everyone

By on Dec 26, 2018

3
Everyone

By on Dec 12, 2018

Review comment responded on Dec 14, 2018

Aloha, We would love to hear from you directly regarding your stay, and how we can improve out guest experience. Mahalo

5
Everyone

By on Dec 2, 2018

Review comment responded on Dec 4, 2018

Mahalo nui for staying with us! We are so happy to hear we shined for you!

Uncle Billy's Kona Bay Hotel

75-5739 Alii Dr, Kailua-Kona, HI 96740