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Recent guest reviews

Our room was very plain for being newly remodled and $110 a night. The guy at the front desk was very rude and not understanding when we asked for a refund so we could go somewhere else because we didn't feel comfortable being there, especially after my husband took a shower and it leaked and water got under the floor and in the wall. We could press/step on the floor and water would come out. We got into a yelling disagreement then he told me he was refusing my service and i could leave. I told him i planned on it and id be back to speak with his manager in the morning. When I went in the morning, I explained everything to the manager and showed her the video of the water. Jordan, the guy at the front desk, didn't tell her everything. Just that we weren't pleased with the room. When I showed her the video, she was appalled he refused to give us our money back since the room wasn't in good condition to stay in. He kept saying we should have told him within 15-30 minutes of any issues but my husband took a shower an hour after we got there. The manager said it makes sense to want to settle in before showering  and whether it was 30 minutes or 4 hours later when he showered and noticed the issue, we should have gotten our money back for it. The only thing that I enjoyed about that stay was the managers understanding and her apologizing for Jordan and helping make things right.

I liked the to-go breakfast! The 6ft apart line separators were a nice touch.

It was overall ok. Not a bad place to stay. But was expensive for what you get. Also, “includes breakfast” should be more than one banana! Really?!

A remodel was going on...landscapers mess. Should have received a discount on room We did not ask, but felt d discount should have been offered.

Shady looking people wandering around. Looks like the trailer park type.

The property staff were friendly and helpful. The actual property is poorly constructed, allowing for EXTREME freeway noise and foot noise from the floor above.

Staff members were very friendly, nonfunctional microwave in the room, no coffee maker in the room, breakfast was a joke, too noisy at night( people fighting and screaming at 1.57Am).

The elevator was nice...the noise from 3rd floor kept me up. The continental breakfast :(

I received excellent service during check in and out. The continental breakfast was ok.

Nice location great hotel staff very friendly. Room was great bed was soft

This hotel is really nice to stay up compared to the hotels around here. Very friendly staff and the rooms were impeccable

I checked in at 4:30am Saturday but paid from Friday to Monday thru Orbitz. The room carpet was dirty with dark stains. Dark stains were on the walls and bathroom area. Right before 12:30pm i asked the hotel staff that I wanted to cancel the remaining two nights because I didn't think the room was sanitary. But she said I was responsible for two nights since it was 1 hr past the check out time. I didn't think this was fair. I called Orbitz and Pau was able to help me and spoke to the hotel staff so that I would only get charged for one night considering I didn't even use the room on Friday at all. I wished the staff would of been just as helpful as the agent at Orbitz was.

North Texas Street Fairfield CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services
  • Laundry facilities

Located within a mile (2 km) of Paradise Valley Golf Course, SureStay Hotel by Best Western Fairfield Napa Valley is within 3 miles (5 km) of Driven Raceway. This 101-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and a spa tub.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.


Rooms

SureStay Hotel by Best Western Fairfield Napa Valley's 101 rooms are air-conditioned and provide microwaves, refrigerators, and free local calls. Guests can expect free WiFi and TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Guests of SureStay Hotel by Best Western Fairfield Napa Valley enjoy a spa tub, free WiFi in public areas, and a seasonal outdoor pool. RV, bus, and truck parking is available. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Additional amenities include coffee/tea in a common area, a terrace, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western Fairfield Napa Valley

Everyone (30) Couples (3) Family (6) Friends (1)
1
Partner Couples Business Business

Our room was very plain for being newly remodled and $110 a night. The guy at the front desk was very rude and not understanding when we asked for a refund so we could go somewhere else because we didn't feel comfortable being there, especially after my husband took a shower and it leaked and water got under the floor and in the wall. We could press/step on the floor and water would come out. We got into a yelling disagreement then he told me he was refusing my service and i could leave. I told him i planned on it and id be back to speak with his manager in the morning. When I went in the morning, I explained everything to the manager and showed her the video of the water. Jordan, the guy at the front desk, didn't tell her everything. Just that we weren't pleased with the room. When I showed her the video, she was appalled he refused to give us our money back since the room wasn't in good condition to stay in. He kept saying we should have told him within 15-30 minutes of any issues but my husband took a shower an hour after we got there. The manager said it makes sense to want to settle in before showering  and whether it was 30 minutes or 4 hours later when he showered and noticed the issue, we should have gotten our money back for it. The only thing that I enjoyed about that stay was the managers understanding and her apologizing for Jordan and helping make things right.

By on Mar 18, 2021

Review comment responded on Mar 22, 2021

Dear guest, We are very sorry to learn about your recent experience at our hotel. Providing our guests with an enjoyable experience is of the utmost importance to us, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We take guest feedback very seriously, and we will put all your comments to good use for the betterment of the guest experience. We appreciate you taking the time to recognize our property manager for her understanding of the matter and her efforts to redeem the situation, and we sincerely hope that you will give us another chance to change your perception as we are eager to make this right! Sophie Crowder General Manager

4
Family

I liked the to-go breakfast! The 6ft apart line separators were a nice touch.

By , from Northern California on Aug 25, 2020

Review comment responded on Sep 30, 2020

We appreciate you staying with us recently, and taking the time to leave your review. We hope that you will choose to stay with us again in the future - we would love you to experience the hospitable service that we are known for.

5
Everyone

By on Jul 26, 2020

Review comment responded on Jul 27, 2020

We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

3
Family with small children

It was overall ok. Not a bad place to stay. But was expensive for what you get. Also, “includes breakfast” should be more than one banana! Really?!

By on Mar 29, 2020

Review comment responded on Apr 2, 2020

Thank you for sharing your thoughts on your recent stay at our hotel, we were delighted to be your hosts in Fairfield. We are living in most unusual times at the moment, dealing with the coronavirus, and due to this, we are not currently offering our usual breakfast offering. We felt that a banana was safe to provide, and we adjusted our rate to reflect that. We hope to welcome you back for a perfect stay when the current crisis has passed. Tony Abboud, General Manager

4
Everyone

By on Jan 29, 2020

Review comment responded on Jan 31, 2020

Thank you for your excellent rating, we are pleased that you enjoyed such a wonderful stay with us. We hope that you will have another opportunity to stay with us soon, and please do let us know how we can provide you with a five-star stay on the next occasion! Tony Abboud, General Manager

3
Partner Couples Family

A remodel was going on...landscapers mess. Should have received a discount on room We did not ask, but felt d discount should have been offered.

By on Sep 7, 2019

Review comment responded on Sep 8, 2019

Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

4
Everyone

By on Sep 3, 2019

Review comment responded on Sep 7, 2019

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

3
Business Business

Shady looking people wandering around. Looks like the trailer park type.

By on Aug 25, 2019

Review comment responded on Aug 25, 2019

Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

1
Everyone

By on Aug 14, 2019

Review comment responded on Aug 16, 2019

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4
Everyone

By on Jul 7, 2019

Review comment responded on Jul 11, 2019

Dear guest, Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

SureStay Hotel by Best Western Fairfield Napa Valley

3331 North Texas Street, Fairfield, CA 94533
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