Nice lobby and restaurant. Very accommodating staff. Clean room with comfy beds. Would definitely stay again on my next trip to CBus.
First, getting into the place is difficult if you don’t pay $40 a night for valet. Bought my room on Orbitz, stowed up and they didn’t have my reservation until I showed them my receipt. My room looked nothing like the pictures, the view sucked, no breakfast, we have a 4 mo old and requested we get a crib and had to remind them about it. They bring a crib, but it looks like a prison for babies and had a dingy mattress on it and was all the way to the ground — super inconvenient so we set up a pillow fortress on the additional queen bed they gave us for our baby. Overall what I paid for wasn’t worth it, but then again, it is Columbus, Ohio, and it is dreadfully ugly. Thank God I live in Houston.
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The property was clean, nice and comfortable. I would stay again. However, I woke up to the tub being backed up with 3" of water, and no time to wait on maintenance to fix the problem...
The loft rooms were unique although poorly lit. Spacious, clean and comfortable - that matters most.
We stayed in the loft rooms. They have very high ceilings and a open feeling. They are unlike other hotel rooms so they may not be for everybody. The lobby of the hotel is bright and engaging. The parking is convenient. All things considered a very nice stay.
The elevators didn’t work. No one came to assist when informe, so we had to walk up 4 flights of stairs. Then discovered they gave us the wrong room number. We’ve stayed at the Lofts hotel many times before but this was our first experience under the Sonesta ownership. We quickly discovered they don’t care about that hotel or the guests that stay there. We will never return.
Great location, and a restaurant I actually enjoyed going to. My ‘loft’ room was very very dark though with a black ceiling and and did not have overhead lighting. I don’t see how could be desirable.
Not prepared to check people in. Huge line of people to check in at 3pm and told everyone to wait until 3 to check in. Then at 3:15 told everyone they are not checking people in since they have no clean rooms. Either go get a different hotel or wait. Then gave me a 1 bed room instead of 2 queens like I paid for.
Hotel was surprisingly clean and nice. Only down side is parking but that is understandable for a downtown hotel. So plan ahead if you have a rental. Parking is $14/day if you park your own vehicle. But overall great hotel.
I didn’t like that there were no streaming services available for me to log into on the TVs.
Honestly our stay was very disappointing. The hallway on our floor was super dirty, trash laying around on the floor and it generally looked like it had not been vacuumed. Our room wasn't much better, from the floor being dirty to the shower being dirty, the drain to the shower was taken out, there was hair covering the inside of the toilet, the sheets had some black marks on them. When we went down to buy food in the pantry area the machine was double charging people and room service is non existent. From interacting with the staff at the front desk on the night shift it seemed like she just wanted to sit on her phone. Just overall really a disappointing stay and I will be staying somewhere else when I come back to Columbus.
Located in Downtown Columbus, Sonesta Columbus Downtown is adjacent to Greater Columbus Convention Center and within a 5-minute walk of other popular sights like Nationwide Arena. This hotel has 421 rooms and welcomes guests with conveniences like a restaurant, a gym, and a 24-hour business center. It's connected to the convention center in central Columbus and also close to Ohio State University and Ohio Stadium.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect WiFi and 49-inch flat-screen TVs with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include refrigerators, coffee makers, and laptop-compatible safes. Weekly housekeeping is available.
Renovated in 2019, Sonesta Columbus Downtown offers a gym, WiFi in public areas, and a conference center. Valet parking is available for USD 42.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a computer station, and express check-out.
Andy, thank you for taking the time to share your rating of Sonesta Columbus Downtown. As we see there was room for improvement, we would much appreciate any specific observations or suggestions you may have. Please feel free to share it with us for us to improve future guest experiences. Our team members always aspire to provide the greatest service possible. Thank you again.
Jeffrey, it's wonderful to hear that you had a positive experience during your stay at Sonesta Columbus Downtown. Our team values your thoughts and we're thrilled that we were able to meet your expectations. We can't wait to welcome you back soon!
Matt, thank you for your superb rating of the Sonesta Columbus Downtown. We're thrilled you enjoyed your stay and hope to welcome you back soon.
Nice lobby and restaurant. Very accommodating staff. Clean room with comfy beds. Would definitely stay again on my next trip to CBus.
Brett, thank you for sharing your glowing review of Sonesta Columbus Downtown. We're thrilled to hear that you appreciated our inviting lobby and dining options, as well as our team's accommodating spirit. It seems our clean accommodations and comfortable beds truly enhanced your stay. We eagerly look forward to your return trip.
First, getting into the place is difficult if you don’t pay $40 a night for valet. Bought my room on Orbitz, stowed up and they didn’t have my reservation until I showed them my receipt. My room looked nothing like the pictures, the view sucked, no breakfast, we have a 4 mo old and requested we get a crib and had to remind them about it. They bring a crib, but it looks like a prison for babies and had a dingy mattress on it and was all the way to the ground — super inconvenient so we set up a pillow fortress on the additional queen bed they gave us for our baby. Overall what I paid for wasn’t worth it, but then again, it is Columbus, Ohio, and it is dreadfully ugly. Thank God I live in Houston.
Michael, we appreciate each and every feedback and yours is no exception. It's disheartening to know about the hurdles you faced with the parking and reservation process. We take pride in ensuring our rooms appeal to our guests' tastes and needs, so we're sorry to hear your selected room didn't meet expectations. Likewise, we strive to accommodate every guest's requests; it's unfortunate that the crib provided didn't suit your needs. We value your feedback as it helps us elevate our service level. Considering your dissatisfaction with your overall experience, we hope for another chance to make it right should you visit Columbus in the future. Thank you for taking the time to share your thoughts.
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Thank you for staying with us Anna!
The property was clean, nice and comfortable. I would stay again. However, I woke up to the tub being backed up with 3" of water, and no time to wait on maintenance to fix the problem...
Thank you for staying with us and for the feedback Craig, I am sorry about the issue with the drain!
The loft rooms were unique although poorly lit. Spacious, clean and comfortable - that matters most.
Thank you for staying with us and for the feedback Mike!
Thanks for the perfect rating, Kym! We can't wait to see you again soon for another amazing experience at Sonesta Columbus Downtown.