2/10 Terrible
Kirsten H.
May 4, 2025
Never got in
I was looking forward to staying down the street from my dad for my mom’s funeral. The host NEVER messaged me - not when I booked, not the week prior, not the day of. At noon I started working with VRBO customer service. After 5 agents, and by 4 pm, they refunded my money and canceled the reservation with a fake code (listing says they take children). What a very frustrating experience during a difficult time for my family. VRBO still is emailing me they are trying to contact the host (as I am on a plane returning home). VRBO did close my case and compensated- but it was time spent problem solving instead of with my dad.
Kirsten H.
Stayed 2 nights in May 2025