Evidently, there were a lot of events taking place in Casper that weekend. When we pulled up to the hotel, I was in disbelief. I could not believe that a place in such a run down condition could be open for business.
Initially, we waited in line for an hour, just to be issued our key cards. Someone from behind the desk kept hollering to the front desk person not to give away her room. Our reservation of two double beds was given away. Supposedly all they had left was a king. If there had been other alternatives for lodging, we would have gone elsewhere. Everywhere else was booked.
There was a full sheet of plywood on the large window by the back entrance, near our room. Our sink kept threatening to overflow, even though we were not using it. We were next to the laundry room, so we are pretty sure that is why the sink kept filling with a tinted purple, soapy water. There were potato bugs throughout the room. The grass was terribly overgrown in the courtyard area.
When we used our key to the room the first time, it worked. When we tried later, the key did not work. My husband went to the front desk but the line was so long he did not wait. We went to eat and came back. There was an employee in the hall that later let us in.
These photos are NOTHING at all how the place looks.
I don't like feeling vulnerable, yet everything about this experience made me feel that way.
Dear Guest, Can you please provide me the name on the reservation as well as the dates you stayed with us? I would like to try to help you get this situation resolved.