I am still waiting on my refund. Had to leave and go somewhere else. The room I reserved wasn't available, they gave me a key to a room someone else was already in, then they didn't have usuable wifi even though they told me they did over the phone when I called before I made the reservation.
Central heating was not working, 1 Day not hot water,1 day no water pressure, no hairdryer, smell horrible in the hallway, big gap under the door the smell from the hallway goes to the room, too many strangers at night looks like homeless
Great staff, and rooms were very clean an nice to the eye.
I thought the staff was very good I liked the hot breakfast sail The hotel was close to everything I wanted
Staff is friendly and helpful They upgraded my room Full hot breakfast
Close walk to water front and downtown. Didn’t have a blow dryer in room and front desk couldn’t supply one early enough for my check out.
Stinky room. Dusty. Not properly cleaned. More like motel, not hotel
The ceiling was leaking water. Not clean . Had to be moved to new room . Bathroom wasn’t cleaned correctly .
One of the worst hotels I've ever stayed at. Resembles a white-collar prison with its long corridors and poor upkeep. A litany of misinformation... Full-service grocery store not right around corner as assured by desk clerk, but an hour's walk in 100-degree heat. I returned three hours later, feet raw with blisters. Airport shuttle an hour late and not complimentary. It is filthy van, $10 each way. Rationalization for poor condition of room: "It's an economy unit." My light bulb out and never fixed, no toilet paper, hair dryer ripped off wall, air conditioner lackluster, no hot water. Housekeeping took three hours to clean my stay-over room; was told it would be cleaned immediately. Signs for pool led me to a giant storeroom. No weights in gym. Laundry room has only two dryers. Desk clerk and manager ignored me while a gaggle of irate Russians complained about a missing fish. Nearly died of heatstroke tying to find an unlocked outside door. All deny entry. Got defecated on by seagull steps from lobby entrance. Long-term tenants smoke and behave very loudly in halls outside rooms.
Warm and cozy with copious breakfast food! Could use more renovatuons…
By far the worst hotel i have ever stayed, the staff was not friendly, very unprofessional. I could not bare the smell of the ceilings and the very dusty hvac system. Me and my wifes body felt veey itchy in the bed sheets. I tried to plug my phone to the wall to charge but as i tried removing the lamp that was plugged, the lamp male socket disintigrated and i saw sparks fly from the wires touching. I took some pictures of this badly worn out socket for the old lamp. I do not reccomend anyone staying here, would rather pay the $200 to stay at an elegant hotel.
Located in Downtown Anchorage, Aviator Hotel Anchorage is next to popular attractions like Anchorage 5th Avenue Mall and Anchorage Market and Festival. This 250-room, 3-star hotel welcomes guests with a restaurant, a 24-hour gym, and free in-room WiFi.
This hotel serves as home to a restaurant, which has ocean views and specializes in American cuisine, along with a bar. Order from room service to satisfy your hunger without leaving your room.
Aviator Hotel Anchorage's 250 rooms provide iPod docks, refrigerators, and free local calls. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer deep soaking tubs and free toiletries. Rooms also include safes. Housekeeping is available on request.
Renovated in 2017, Aviator Hotel Anchorage offers a 24-hour gym, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. Other amenities at this ski hotel include coffee/tea in a common area, free use of bicycles, and a terrace.
I am still waiting on my refund. Had to leave and go somewhere else. The room I reserved wasn't available, they gave me a key to a room someone else was already in, then they didn't have usuable wifi even though they told me they did over the phone when I called before I made the reservation.
Central heating was not working, 1 Day not hot water,1 day no water pressure, no hairdryer, smell horrible in the hallway, big gap under the door the smell from the hallway goes to the room, too many strangers at night looks like homeless
Just want to take the time to apologize deeply for your experiences here at the hotel and will definitely use this to better our business. Thank you for letting us know and hope the rest of your year is filled with blessings. It was pleasure to have you here. Blessings, Cass Aviator Hotel Front Desk.
Great staff, and rooms were very clean an nice to the eye.
Thank you for staying at the Aviator Hotel in Anchorage. All of us here try to help our guests feel welcome and provide them great service, I'll let the rest of the team know about your comments. We hope you stay with us on your next trip to Anchorage.
thank you for your review
I thought the staff was very good I liked the hot breakfast sail The hotel was close to everything I wanted
Thank you for staying with us. I'll be sure and let the team know about your comments
Staff is friendly and helpful They upgraded my room Full hot breakfast
We are glad that you enjoyed your stay here with us. Thank you for your comment. We highly appreciate it. Have a blessed rest of your summer and thank you again for staying with us.
Thank you for your comment. We highly appreciate it. Have blessed rest of your summer.
Close walk to water front and downtown. Didn’t have a blow dryer in room and front desk couldn’t supply one early enough for my check out.
We do apologize for the low supply of hair dryers. We are doing our best to fix these issues and highly thank you for staying with us and hope that rest of your summer is a blessed one.
Thank you for staying with us. We highly appreciate your comments and concerns. Hope you have a blessed rest of your summer.
I am sorry you had a bad experience at the Aviator Hotel. New Ownership and Management took over on September 1, 2020. We are committed to insuring that guest service is top notch going forward, further we have begun renovating the hotel and will have phase one of the renovation done by June 2021. With all due respect I ask that you and others give the new team and I a chance to earn your business next time your travel to Anchorage.